Service History 1010 - VIA Appliance

We serviced a

WHIRLPOOL WASHER

Model WFW3090JW0

Near Baltimore, MD 21230

Neil H.

Job Details: 07/18/2022

f11-Overflow Failuref6-Blocked Drum/Motor Overloadf13-ACU Failure On Door Lock Control Circuitf3unit keeps locking and running pump acu/control needed 4 errors related to the control; ordrng 1 W11574590 (Whirlpool Washer Control Board) and 1 W11367297 (Whirlpool Washer Control Board)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FBS00

Near Hockessin, DE 19707

Taylor F.

Job Details: 07/18/2022

Cx complaint is unit leaking water on the floor. Tested inspected and verifed complaint. Found drain tube to be blocked. Cleared drain tube of obstructions and unit is now working as designed. Job is complete.

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW1

Near Locust Grove, VA 22508

Eric F.

Job Details: 07/18/2022

"Confirmed cx complaint UI non responsive. Power cycled unit, tested unit, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ02

Near Ocean View, DE 19970

Michael E.

Job Details: 07/18/2022

Replaced evap fan motor & blade and left RC door switch as per previous diagnosis. Tested unit and it is now working properly. Job is complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHS5

Near Virginia Beach, VA 23453

Zachery R.

Job Details: 07/18/2022

"cx complaint unit not washing dishes, checked unit, unit displaying 7-1 no heat fault, cleared code, ran auto test cycle, motor is good. heater is good, checked for fault codes after auto test cycle, unit still displaying 7-1 no heat, ran auto test cycle again with cascade pod. unit completed cycle, no faults after cycle, advised cx to prime hot water at sink before starting unit. also showed cx how to add rinse aid. started cycle for cx, advised if dishes are not clean after cycle completes, call office with job number."

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BW2

Near Dover, DE 19904

Frederick R.

Job Details: 07/18/2022

"CX complaint is gap in door glass. INspected unit and verified complaint. FOund top of oven door is completely separated from the glass. This is allowing heat and gas to escape from the oven. and poses issue with the functionality of the oven. Ordering top bracked, 2 trims and front glass door(W11176456). Cannot reschedule at this time due to part availability; ordrng 1 W11105139 (brkt-glass) and 2 W11209792 (trim-door)s"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Inwood, WV 25428

Danny R.

Job Details: 07/18/2022

fpund pully off unit reinstalled pully checksok finished cycyle checksok

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHZ0

Near Myrtle Beach, SC 29588

Jason T.

Job Details: 07/18/2022

"Cx complaint, will not start a wash cycle, fills with water and drains. Also lower panel cover offset from the tub bracket assembly, retainers are separated. Error code found 7-1 disabled heater 4-3 wash motor not running properly, verified vac voltages. Ordering parts to complete the repair, just that will call the customer to schedule a return visit, CX agreed.; ordrng 1 W11087376 (Sump Pump assembly) and 2 WPW10503548 (Retainer Clip)s"

We serviced a

WHIRLPOOL DRYER

Model WED5100HW2

Near Baltimore, MD 21206

Milton J.

Job Details: 07/18/2022

Called and left message with CX saying would not be able to arrive till about 8:30 so office will have to call and reshedule. -MJrob; saved tckt

We serviced a

JENN-AIR RANGE

Model JGRP436HL00

Near Timonium, MD 21093

Shane M.

Job Details: 07/18/2022

"cx complaint he has no actions at ovens control. can confirmed tried to put unit into test mode. no results. tried twice. when opening door, oven light turns on. tried to turn oven light on when door is shut. no action. cook top works fine. ordering both controls.; ordrng 1 W11356248 (control) and 1 W11356247 (control)"

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH31017HZ07

Near Bel Air, MD 21015

Milton J.

Job Details: 07/18/2022

CX complaint unit not coming on. Checked outlet with outlet checker and getting correct voltage. Checked resistance on fuse and was 0.3. Unit needs new Control and Control Panel. -MJrob; ordrng 1 W11552018 (Control) and 1 W11252184 (Control Panel)

We serviced a

AMANA REFRIGERATOR

Model ASI2575GRS00

Near New Castle, DE 19720

Frederick R.

Job Details: 07/18/2022

"CX complaint is unit a no cool.. Inspected/tested and verified complaint. Pulled evap cover and frost pattern on cap tube down to the first rung on evp. Checked thermistor in ice and it was 17kohms. No oil or sign of leaks. Took cover off back and pulled amp dray of 0.71. Compressor was hot and running non stop. Unit in back is does show evidence of rodent feces. Unit needs evaporator, UV drier and coupler. 2 CT SS job. Quoted CX $752.98 for cost of repair. CX wants to think about it. CX paid the $120 SCfee and if he goes through with repair he would owe a balance of $632.98. Closing ticket in case they dont call back"

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Churchville, MD 21028

Milton J.

Job Details: 07/18/2022

CX complaint unit leaking. Inspected and found the upper seal on the back left side is dented and leaking water down. Unit needs new Tub. -MJrob; ordrng 1 W11409866 (Tub Assembly)

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near New Castle, DE 19720

Frederick R.

Job Details: 07/18/2022

cx complaint is DW leaking. INspected/tested and verified complaint. Replaced tub and hinge per prior diagnosis. Swapped all existing parts and ran a test cycle. Unit ran for 30mins and no leaks. Unit working properly. Job is complete

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW0

Near Kingsville, MD 21087

Milton J.

Job Details: 07/18/2022

CX complaint unit no dispensing detergent from load and go. Checked for errors and no codes stored. Activated detegent pump and could here pump. Installed new Dispenser Assembly as sent by Pre-ID. Calibrated. Auto tested and seems to be working. CX to test during with wash loads. -MJrob

We serviced a

MAYTAG WASHER

Model MVWC565FW3

Near Myrtle Beach, SC 29575

Jason T.

Job Details: 07/18/2022

"Cx complaint, excessive shaking during wash-high speed spin, found drive motor slipping during manual agitation test. Ordering drive motor to complete the repair, dispatch will call to schedule a return visit, cx agreed.; ordrng 1 W11497303 (Drive Motor)"

We serviced a

JENNAIR DISHWASHER

Model JDTSS243GX

Near Washington, DC 20007

Samuel R.

Job Details: 07/18/2022

cx complaint unit rails are broken.inspected unit and found rails seprated.unit will need new upper rails W11259785 81 tribles W11259786 100; ordrng 1 W11259786 (rail) and 1 W11259785 (rail left)

We serviced a

MAYTAG DRYER

Model MED5630HW2

Near Surfside Beach, SC 29575

Jason T.

Job Details: 07/18/2022

"Cx complaint, loud thumping noise during cycle, found worn idler pulley. Installed bracket assembly from truck stock, tested all unit functions for proper operation, cycle temperature tested at 145 degrees... working as designed.; ordrng 1 W10837240 (Bracket), used 1 W10837240 (Bracket) from stock"

We serviced a

AMANA RANGE

Model ACR4303MFS4

Near Norfolk, VA 23503

Carl A.

Job Details: 07/18/2022

"cx complaint of unit displaying F1E0,error code confrimed failer ordering baord as it is an internal problem on board; ordrng 1 W11536794 (Control Board)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Wilmington, DE 19808

Taylor F.

Job Details: 07/18/2022

Cx complaint is unit not cooling properly. Tested inspected and could not verify complaint. Found the compressor to be pretty warm to the touch but not scolding hot. Condendsor was about a 20-30 degree split. Compressor drawing 0.79amps. RC door had a significant gap in the gasket causing warm air to get into the fridge. RC was about 43degrees because of the gap in the door. Was able to use a heat gun and fic the gasket so it was sealing properly. Cx had an issue with ice cubes getting stuck in the damper. This would have also caused warm air into the unit. Also leveled unit to line the doors up. Unit is working as designed at the moment. Cx is going to keep an eye on it. Job is complete.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Virginia Beach, VA 23464

Justin W.

Job Details: 07/18/2022

cx complaint no drain. checked unit to wire going to drain pump connector not attached to connector. repaired connector and tested unit working as designed. advised cx to run clean wash cycle for any bacteria cx agreed.

We serviced a

WHIRLPOOL WASHER

Model WTW4950HW2

Near Conway, SC 29526

Jason T.

Job Details: 07/18/2022

"Cx complaint, will not fill properly per any cycle, error code F8-E1 no-fill / long-fill. Verified during manual testing, installed inlet valve from truck stock. Ran factory diagnostic test to calibrate and verify unit operation... working as designed.; ordrng 1 W11038689 (Inlet Valve), used 1 W11038689 (Inlet Valve) from stock"

We serviced a

WHIRLPOOL FREEZER

Model MFI2570FEZ7

Near Charlottesville, VA 22903

Kyle A.

Job Details: 07/18/2022

Cx complaint of freezing and condensation. Did confirm baffle is stuck open and and dispenser is not sealing shut. Will need to return with dispenser and baffle.; ordrng 1 WPW10353552 (Dispenser)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FFDB01

Near Wilmington, DE 19808

Taylor F.

Job Details: 07/18/2022

"Cx compalint is unit not cooling. Tested inspected and verifed complaint. Found the compressor to be defective. Replaced compressor, drier and coupler, and unit is doing the same thing. ATried replacing start device and no change. Had flow of nitrogen through system. Reordering compressor, new compressor is locked up. Cannot reschedule at this time.; ordrng 1 w11370574 (compressor)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Chesapeake, VA 23323

Austin D.

Job Details: 07/18/2022

came out to repalce all parts needed to resolv ehte issue. disassembled the unit and repalced the sump and pump and control. tested the unit. unit is running as designed. no leaks present. unit is running as designed.

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Front Royal, VA 22630

Ezra M.

Job Details: 07/18/2022

"noise. when unit gets to high speed spin, vibrating excessively, causing side and rear panels to thrum loudly. verified unit level, drain pump and rear panel installed properly and tight. andrew w/ techline sr#7734126331advised order suspension.; ordrng 1 W11400156 (suspension)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SNHM06

Near Suffolk, VA 23435

Austin D.

Job Details: 07/18/2022

"checked unit and found the whole coil covered inice. therfore, i checked the defrost cycle by manually turning it on. heater came on and starrtdd to thaw the ice. next i steamed all the ice off. the control is not automatically sending voltage to the heater. therefroe, ordering a new control. parts on order.; ordrng 1 W11546690 (control) and 1 WP2188820 (thermistor)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FSS01

Near Gaithersburg, MD 20878

Julian H.

Job Details: 07/18/2022

replaced parts tested icemaker test 120 PA test97 FF

We serviced a

MAYTAG DRYER

Model MGD8000AW0

Near Marriottsville, MD 21104

Ricky E.

Job Details: 07/18/2022

"customer stated that the unit wasnt functioning.. verified issue and fnd units ui frozen... reset power and fnd no errors stored. tested unit, unit cks ok.."

We serviced a

WHIRLPOOL WASHER

Model MVW6230RHW0

Near Newark, DE 19702

Taylor F.

Job Details: 07/18/2022

Cx complaint is unit not dispensing fabric softener. Tested inspected and verifed complaint. Found the fabric softener to be turned off. Informed cx how to turn the fabriuc softener on. Went into diagnostics and verified no error codes and fabric softner valve works. Unit is working as designed. Job is complete.

We serviced a

IKEA REFRIGERATOR

Model IX7DDEXDSM02

Near Silver Spring, MD 20904

Andrew H.

Job Details: 07/18/2022

Customer complaint is the unit is not cooling properly. I found the evaporator completely frosted over. I checked testing and found by metal is showing open. My check by metal at harness and found it's open and it's completely covered in ice. I found bi-metal bad by metal receiving 120 volts between brown and orange before by metal but not after bimetal. I replace evaporator harness defrosted evaporator with steamer. I tested unit again after letting unit run for some time. Test 6 showed by metal clothes and heater element turned on.now working properly.; used 1 W11224591 (Evap motor and harness) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM00

Near Union Bridge, MD 21791

Brian R.

Job Details: 07/18/2022

"cx complaint is units not cooling like it should. says freezer is hot but FF section works. took temp readings of 56 in Freezer and 58 in FF. pulled cover off back wall and found evap clear and war, and nothing was cold and a ice ball at the lines coming in. unit has a charge issue and leaking. unit needs sealed system work. will order parts needed and office will schedule.; ordrng 1 W10836706 (Evap) and 1 W10843121 (Drier) and 1 WPW10507886 (Compressor)"

We serviced a

MAYTAG WASHER

Model MVWB835DW2

Near Fredericksburg, VA 22407

Thomas B.

Job Details: 07/18/2022

Cx complaint unit is not working properly inspected unit removed and replaced the water valve tested and inspected for proper use unit now functions normally

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC2

Near Madison, VA 22727

Eric F.

Job Details: 07/18/2022

"Installed strike, adjusted hinges, unit working as designed."

We serviced a

MAYTAG DRYER

Model MED5500FW1

Near Virginia Beach, VA 23462

Justin W.

Job Details: 07/18/2022

cx complaint no heat. checked unit to find element reading open. ohmed out other circuits to find no further issues. ordering element to complete repair. unable to further test due to no 240 outlet near. advised cx to have unit hooked up day of return. cx agreed; ordrng 1 WP3387747 (element)

We serviced a

JENNAIR OVEN

Model JJW2430DS00

Near Stanardsville, VA 22973

Eric F.

Job Details: 07/18/2022

"Confirmed cx complaint unit F2E1 error code. Unit has stuck key on UI, UI must be replaced. Quoted cx for job, cx going to take 30 days on quote.; ordrng 1 W11236887 (console)"

We serviced a

WHIRLPOOL WASHER

Model WFW8620HW2

Near Bethesda, MD 20817

Roberto I.

Job Details: 07/18/2022

Replaced parts and ran a couple of test cycles. The unit worked as designed and didn't show any sign of leaks.

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW2

Near Dover, DE 19904

Frederick R.

Job Details: 07/18/2022

Upon arrival spoke to Donna Attix at the door. She told me that someone from A&E factory Service named howard was out here last Friday and repaired her WM. No services rendered. Job is complete

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Hedgesville, WV 25427

Danny R.

Job Details: 07/18/2022

unit has a control that isnt working stops and shuts this off; ordrng 1 W11170319 (control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ01

Near Rosedale, MD 21237

Milton J.

Job Details: 07/18/2022

Complaint unit leaking. Installed Water Line Hinge to Valve and Fill Tube as previously ordered. Tested unit dispensing water and jumped water valve to ice maker and did not see leaking where previously was. Unit is now functioning properly. -MJrob

We serviced a

WHIRLPOOL DRYER

Model WED94HEXW0

Near Virginia Beach, VA 23455

Carl A.

Job Details: 07/18/2022

replaced control board tested unit works as designed collected labor

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT549SZDM04

Near Springfield, VA 22150

Emmanuel R.

Job Details: 07/18/2022

"Cs moaning noise freezer were the air comes out,Found noise coming from fan motor and the capilary tube on the evap. Replaced evap fan motor and slight bent the capilary tube to reduce refrigarent noise. Unit is working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325FNAM01

Near Winterville, NC 28590

Ronnie B.

Job Details: 07/18/2022

"Recovered remaining refrigerant, removed and replaced compressor and filter/dryer. Installed coupler. Pulled 28hg of vac and no leaks found during leak down. Charged unit with 5.5oz of 134a. Unit in garage and is over 90 degrees low side at 4 psi high side at 115, amp draw 1.03. Unit is working as designed."

We serviced a

KITCHENAID REFRIGERATOR

Model KSSC48FTS17

Near Manassas, VA 20112

Demonte S.

Job Details: 07/18/2022

"Inspected the unit. Found that the cx is saying that the Freezer isn't cooling. Checked the Freezer Section. Found that the Freezer Evaporator has a ball of Ice on the Capillary Tube / Suction Tube at the cabinet. No Frost on the Evaporator. I then checked the Compressor. Compressor is running really hot. Condenser Fan Motor is working. Over Temperature Light is flashing at the User Interface. Unit will need the Compressor = W10841139, Drier = Wpw10143759 & Coupler = W11506635. This will need to be 3 counted & 2 Techs if the cx calls back. **** Don't go without parts*****. Cx paid for the Service Call Only by Card. Cx is paid in full. ( Any questions please check Sd Pictures.)"

We serviced a

WHIRLPOOL WASHER

Model MVWB965HW0

Near Huntingtown, MD 20639

Shane B.

Job Details: 07/18/2022

"cx complaint is the unit not running cycles. if bedding is selected it flls for a few minutes then just makes a humming noise. cx said on normal the unit overfills, water up above the agitator cap. F0E3 overload, F8E1 no fill. i installed all ordered parts the last tech ordered. calibrated unit and ran service cycle. pressure hose is not clogged. new dispensor did not come with a new light. old light is corroded and fell apart as soon as i touched it. once unit was back togehter i noticed a dent in the front of the top. unit will need another top. ordering top and light. schedule when available.; ordrng 1 W11553311 (light module) and 1 W10885628 (top)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW01

Near Chesterfield, VA 23832

John P.

Job Details: 07/18/2022

CX complaint unit freezing food in fresh food compartment and occasionally dripping water checked unit found unit low on charge ordering sealed system repair; ordrng 1 W10836706 (Evap) and 1 WPW10507886 (Compressor) and 1 W10843121 (Drier) and 1 4387444 (Repair kit) and 1 3ctss (3 ct ss)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near Gainesville, VA 20155

Demonte S.

Job Details: 07/18/2022

"Inspected the unit. Found that the cx is saying that the Refrigerator / Freezer section isn't Cooling. Checked both Freezer / Refrigerator. Unit is a dead no cool. Checked the voltage to the unit. I'm getting 121.1 Volts. I then ran Service Test 40 - Compressor activation Test. In step 3 compressor didn't turn On. Compressor seems to be locked up. Pulled wattage on the unit. I'm getting 3.7 watts. Unit will need the Compressor = W11592010 , Drier = W10843121 Coupler = W11506635 & Wm2 Control Board / User Interface = W11533213. ***** Don't go without parts *****. Cx paid for the service call only. If the cx calls back order all parts in ticket. 3 Count Seal System Repair will be needed. Please allow time for this to be done correctly."

We serviced a

JENNAIR REFRIGERATOR

Model JF42NXFXDE02

Near Richmond, VA 23229

Jerod R.

Job Details: 07/18/2022

replaced ordered parts under s code and tested unit is now fuul fynctional

We serviced a

JENNAIR REFRIGERATOR

Model JF42NXFXDE02

Near Richmond, VA 23229

Jerod R.

Job Details: 07/18/2022

replaced ordered parts under s code and tested unit is now fuul fynctional

We serviced a

WHIRLPOOL RANGE

Model WFG550S0HZ2

Near Baltimore, MD 21207

Keith H.

Job Details: 07/18/2022

cx says she has 5yr ext coverage.. that info was not sent to use advised cx to call and have job set up properly in the meantime order sensor and control; ordrng 1 W10833885 (sensor) and 1 W11258611 (control)

We serviced a

JENN-AIR DISHWASHER

Model JDPSS244LL1

Near McLean, VA 22101

Jason A.

Job Details: 07/18/2022

CX complaint DW noise. CX had DW running on arrival & she has a recording of noise. Verified no leaks under unit > JJ; ordrng 1 W11460946 (Sump assym)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRV986FDEM01

Near Virginia Beach, VA 23462

Justin W.

Job Details: 07/18/2022

cx complaint ice maker not working properly and unit not cooling properly. checked unit to find all led lights dim. confirmed proper voltage from board to leds. unable to determine if failure is in led specifically or board ordering board and leds to address light issue. checked to find ice door not closing completely everytime. upon arrival took temps to find sitting at 41 in rc and 0 in fc. unit is currently cooling properly. no error codes on ice maker. attempted to cause failure to isolate which board is having issue to no success. checked deli board and deli board harness checked good. ordering other control to address intermittent defrost/ low cool.; ordrng 1 WPW10624574 (power control board) and 1 WPW10675033 (electronic control board) and 1 W10804160 (led board) and 1 W11387384 (ui) and 2 W10695459 (led)s and 1 W11239944 (led module) and 1 W11122874 (door ice)

We serviced a

WHIRLPOOL DRYER

Model WED7120HW0

Near Millville, DE 19967

Michael E.

Job Details: 07/18/2022

"Replaced the front support rollers as per previous diagnosis. Drum ordered is incorrect part but i found it is not needed. Could not get blower off motor, it will need to be drilled off. Ordering blower wheel WP697772 and marking motor for return visit. Cannot reschedule deue to NW part; ordrng 1 WP697772 (blower wheel)"

We serviced a

KITCHENAID RANGE

Model KSGG700ESS2

Near White Marsh, MD 21162

Milton J.

Job Details: 07/18/2022

CX complaint unit smelled gas. Combed over all connections snugging up each one. Did not smell any gas myself. CX said she wants to try and use to see if gas smell arises again but would fell more at ease if we return with the gas detector. Ordering Natural Gas Detector. -MJrob; ordrng 1 123456789 (Natural Gas Detector)

We serviced a

WHIRLPOOL WASHER

Model MVW7230HC0

Near Brunswick, MD 21716

Ricky E.

Job Details: 07/18/2022

"installed parts, unit has the same issue. the unit grinds during agitation... the unit will need the gearcase...; ordrng 1 w11449841 (gearcase)"

We serviced a

WHIRLPOOL OVEN

Model WOD77EC0HV01

Near White Post, VA 22663

Ezra M.

Job Details: 07/18/2022

"unit resetting, losing time and date, not working correctly. found errors storage full of f6e0. verified outlet polarity correct, unit on it's own breaker. cliff - w/ techline. was advised to have cust contact electrician an they believe there may be an issue with the house ground and or neutral. cust not happy with this, is certain electrician will not find anything as this is a new home, and wants unit replaced with non-smart appliance."

We serviced a

MAYTAG DRYER

Model MED6230HW2

Near Ellicott City, MD 21043

Robert L.

Job Details: 07/18/2022

"installed new terminal block and rewired black to harness, installed new cx supplied cord, tested all ops ok"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Baltimore, MD 21239

Shane M.

Job Details: 07/18/2022

no show. called number provided. cx is owner of house and said talents wont be home after 4pm. SDPICS being at house.

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH31017HS06

Near Vanceboro, NC 28586

Ronnie B.

Job Details: 07/18/2022

"removed and replaced control, lamp housing and bulb. tested, unit is working as designed."

We serviced a

KITCHENAID REFRIGERATOR

Model KBFS25EWMS2

Near Baltimore, MD 21212

Shane M.

Job Details: 07/18/2022

installed both parts unit working properly.

We serviced a

WHIRLPOOL DRYER

Model WED5100HW1

Near Ocean View, DE 19967

Michael E.

Job Details: 07/18/2022

CX complaint: not heating. Tested and verifiedd complaint. I found the operating thermostat failed continuity. Other thermostats and fuse all passed. Element at 9.7 olms. Unit failed air flow test. Ordering operating thermostat WP8577274. I advised CX to have the house venting cleaned out. Cannot reschedule due to NW part; ordrng 1 WP8577274 (thermistor)

We serviced a

KITCHENAID MICROWAVE

Model KEMS308SSS05

Near Washington, DC 20008

Samuel R.

Job Details: 07/18/2022

replaced brol element.tested unit and unit is working properly

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM604KPS

Near Fairfax, VA 22030

Richard B.

Job Details: 07/18/2022

"CX complant. Dishwasher makes buzzing noises, Display has bad pixels and spray arms not working, Inspected unit and found in diagnostic test wash sump is making a buzzing noise, In diagnostics the error codes are FAE2 indicating a faulty vent wax motor. Ordering control , vent wax motor and bezel , control and sump assembly. Further work needed. RB. ,; ordrng 1 W11414073 (Vent motor) and 1 W11025634 (bezel) and 1 W11410062 (control) and 1 W11416362 (sump) and 1 W11416458 (console)"

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM404KPS0

Near Boyds, MD 20841

Julian H.

Job Details: 07/18/2022

replaced parts tested and working heater covered by scode s17304 for P&L

We serviced a

MAYTAG O.T.R MICROWAVE

Model MMV1175JZ0

Near Crofton, MD 21114

David J.

Job Details: 07/18/2022

"SR#7734126678Cx complaint unit sparking and making loud noise. Inspected unit and was able to verify noise and sparks. Removed unit off wall and removed hood. Ran unit and found that the diod is sparking and causing the noise. Also found that the chassis that components sit on is bent. No damage to outside of cabinet and its only on the inside. Called Techline to document, after speaking with them they had advised just to go ahead and replace all the high voltage parts along with the baseplate. Ordering all parts and install once they arrive. Unit is unplugged and off the wall for return tech. ; ordrng 1 W11391712 (Magnetron) and 1 W11268348 (Chassis plate) and 1 W10850446 (Capacitor) and 1 W11460698 (Transformer) and 1 W11256462 (Diod)"

We serviced a

MAYTAG WASHER

Model MHW5500FC1

Near Marriottsville, MD 21104

Ricky E.

Job Details: 07/18/2022

customer stated the units ui not accepting changes and will not always start.. the unit will need the ui assy. no errors stored...; ordrng 1 W10911044 (panel-cntl)

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Ocean View, DE 19967

Michael E.

Job Details: 07/18/2022

"CX complaint: not tumbliung. Tested and verified complaint. Motor is activating but not turning. Power to unit is 240vac. Nothing stuck in blower and blower turns easily. Replaced drive motor, tested unit and it is now working properly. Job is complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Baltimore, MD 21207

Keith H.

Job Details: 07/18/2022

replaced thermistor and harness and diffuser

We serviced a

WHIRLPOOL DISHWASHER

Model MDB9959SKZ0

Near Wyomissing, PA 19610

Marc M.

Job Details: 07/18/2022

"cx complaint unit leaking from what appears to tbe the front left corner of the unit. inspected unit and removed front outter panel of door. checked latch, dispenser, and vent fan assembly for any active leaks or water trailing/residue. found no leaks. checked leveling feet and door adjustment for deviation within initial install. foudn installign to appear correct and within spec. checked the 90degree elbow at the drain hose to make sure there are no kinks or tears that would induce a leak during drain cycles. while inspecting unit only noticed where there was a dent at the left rear corner of the unit which could be the cause of a leak at the tub seam. contacted techline to review and doc. all findings and techline advised replacement of the tub assembly. sr7734129830; ordrng 1 W11409866 (tub assembly (ship to cx))"

We serviced a

KITCHENAID COOKTOP

Model KCGC506JSS00

Near Woodbine, MD 21797

Ricky E.

Job Details: 07/18/2022

"the builder didnt make the customer aware of service today, and they were using the unit; saved tckt"

We serviced a

WHIRLPOOL WASHER

Model MHW5500FC1

Near Dunkirk, MD 20754

Shane B.

Job Details: 07/18/2022

"cx complaint is the error code returning the fist time she tried using unit after recent visit. checked for codes found f3E1 water level system error. cleared code and tried running service cycle. drain pump ran then F3E1 returned. drain pump would not stop running. unit is empty. pressure hose is not clogged. sensor is getting 5.1vdc from control. tried service cycle again but it would not move past C00, constantly running drian pump. replaced sensor with preIDed part. code returned. cycled power, ran normal cycle, it filled and drained when cancelled. ran service cycle, this time it completed cycle. ran it again, it worked agian. a lot of suds in unit. called techline to document, they said it soulds like a clogged pressure hose or suds issue."

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW1

Near Easton, MD 21601

Jonathon C.

Job Details: 07/18/2022

"cx complaint, unit not working. tested unit, verified complaint. on arrival, found UI non responsive. checked power at wall. good. checked power at ui, good. then notices ui was responeding to some touches and not others. put it in test mode, wouldnt accept inputs in test mode. canceled test mode, unit starts working perfectly normal. put unit back in test mode, all inputs working. unit working for now but im ordering a UI.; ordrng 1 W11319991 (UI)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS0

Near Alexandria, VA 22303

Emmanuel R.

Job Details: 07/18/2022

"Cs popping sound end of cyc, Comfirmed complaint. I found the terminal block has melted and the screws are stripped so it wont tighten. The power wire has shorted at the terminal block. Costco additional yr warranty. Ordering terminal block and wiring harness. Return with control board incase needed.; ordrng 1 W11573809 (terminal block) and 1 W11344507 (harness) and 1 W11084867 (harness)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM7

Near Laurel, MD 20707

Andrew H.

Job Details: 07/18/2022

Customers complaint is the unit is not working. Inspected unit found water in the bottom of the dishwasher. Found some of the lights on the console are working. Unit will not cancel or drain. And the cancel light is not illuminating. I opened up front panel and found roaches on control board shorting out control board. I advise customer that they will need to have an exterminator extermination before we return. Customer understands will have that done. Customer has additional one year Costco warranty.; saved tckt

We serviced a

WHIRLPOOL RANGE

Model WGG745S0FS02

Near Fredericksburg, VA 22408

Tanner B.

Job Details: 07/18/2022

Adjusted the lower base and installed back right leg.. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHB01

Near Norfolk, VA 23502

Justin W.

Job Details: 07/18/2022

"checked unit to find ice maker not working properly. reseated connectors and leveled ice maker. ice maker started working. while replacing ice door. screw head broke off in ice door while reinstalling last flap on left side. attempted to remove screw to no success. while leveling ice maker found bracket broke. ordering ice door, screws, and ice maker bracket to complete repair.; ordrng 1 w11423782 (door ice) and 1 WP8281163 (screw) and 1 W11500948 (ice maker bracket) and 2 WP489478 (screw)s"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIH00

Near Stafford, VA 22554

Tanner B.

Job Details: 07/18/2022

Cc the units led flickering.. Found the im led w/ loose connection . reseated and tested unit.. Also noticed the unit w/ sealed system issue. no frost pattern on ff evap and bowed drain pan w/ water on rc floor dripping into fc/ floor.. informed cx on issue and cx wants to get new unit..

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHB4

Near Hancock, MD 21750

Danny R.

Job Details: 07/18/2022

control is stuck ordering parts .; ordrng 1 W11087226 (control)

We serviced a

MAYTAG MICROWAVE

Model MVWP576KW0

Near Rehoboth Beach, DE 19971

Andrew W.

Job Details: 07/18/2022

Cx complaint is unit not advancing cycles. inspected and tested and verified complaint. put unit into test mode and checked for error codes. no error codes found. put unit into test cycle and unit shook pretty hard. leveled unit. found the water filling portion of the cycle was taking a long time to fill. found water valves were only halfway open. fully opened water valves and unit filled as designed. unit is working as designed. job oomplete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Hancock, MD 21750

Danny R.

Job Details: 07/18/2022

installed parwsyt checksok

We serviced a

WHIRLPOOL FREEZER

Model KSRX25FSST01

Near Fort Washington, MD 20744

Robert A.

Job Details: 07/18/2022

"Cx canceled the appt at the door, I did not diagnose the unit."

We serviced a

WHIRLPOOL FREEZER

Model WZF34X20DW04

Near Suffolk, VA 23436

Austin D.

Job Details: 07/18/2022

cx complaint the unit is not cooling properly. checked the unit at 30 degrees. compressor at 3 amps. called techline. was told to order the control and thermistor.; ordrng 1 W11578208 (compressor) and 1 W11580519 (control) and 1 WPW10384183 (thermistor)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS00

Near Falls Church, VA 22043

Jason A.

Job Details: 07/18/2022

CX complaint FRIGE not cooling. No ice. Found evap is iced up. See SDpics. Cleared ice so unit can cool RC & make ice again. Test 120 & 97 IM harvest & fill is good. CX PAID IN FULL > JJ; ordrng 1 W11167902 (cover-evap)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Norfolk, VA 23510

Justin W.

Job Details: 07/18/2022

cx complaint unit not dispensing ice. checked unit to find ice caught under arm causing bucket to crack. ordering ice bucket to be shipped directly to cx.; ordrng 1 WPW10558423 (ice bucket assembly)

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS0

Near Falls Church, VA 22046

Jason A.

Job Details: 07/18/2022

Replaced DW htr element per TSP W11540964 & S17304. Ran test wash before pushing DW back into cabinet. Start NORMAL cycle. Unit is advancing. NO LEAKS > JJ

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SNHM03

Near York, PA 17402

Sal R.

Job Details: 07/18/2022

CX complai t was that the door was leaking. I found a warm air leak . I was able to use a heat gun to help relax the gasket to help make tighter seal. UNit test good.

We serviced a

KITCHENAID FREEZER

Model KBSD602ESS01

Near Falls Church, VA 22042

Jason A.

Job Details: 07/18/2022

CX complaint FRIDGE leaks & lights are not working. Found 1 LED is out & some are dim. LEDs - S84638 TSP #: W11606409 Rev C. Water was turned off & we turned back on to test. Water spraying out of arm housing tubing & harness when water dispense or when icemaker fill. See SDpics. This repair requires the whole door & unit to be pulled out. Bring 2X4s to jack & support unit. 2TECH+2COUNT > JJ; ordrng 12 W11484836 (LEDs - S84638 TSP #: W11606409 Rev C)s and 1 2TECH+2COUNT (2TECH+2COUNT) and 2 2X4s (2X4s)s

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ01

Near Stafford, VA 22554

Tanner B.

Job Details: 07/18/2022

adjusted door

We serviced a

KITCHENAID MICROWAVE

Model KMBD104GSS00

Near Arlington, VA 22203

Jason A.

Job Details: 07/18/2022

CX complaint MW no cavity light. Replaced bulb. Set clock & test light works & MW heats. Update MS > JJ

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near Stafford, VA 22556

Robert W.

Job Details: 07/18/2022

Cx complaont is the unit isnt making ice. Inspected unit and found the IM is getting good power ran test cycle on IM and Im is struggling to harvest after a few mins IM went back to home position and the unit is filling. Ordering IM to fix issue.; ordrng 1 W11455232 (IM)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT148FZDB04

Near Akron, PA 17501

Marc M.

Job Details: 07/18/2022

installed compressor and filter drier and pulled unit into 30 inch vacuum. unit held vacuum with no leaks. charged unit with 1.7 oz of r600a. unit developed full frost pattern and now checks good.

We serviced a

MAYTAG DRYER

Model MEDX655DW

Near Rosedale, MD 21237

Milton J.

Job Details: 07/18/2022

Coimplaint unit making grinding noise. Was breaking unit down for installation of roller shafts and found a mess of penciles and other debris in the duct against the blower wheel(see SD Pic) not found on previous visit. Reassembled and tested. Unit is now functioning properly. -MJrob

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Hertford, NC 27944

Branden R.

Job Details: 07/18/2022

"cx complaint unit not cooling checked unit found unit not going into defrost , steamed unit and checked all connetions , heater ohmed out good , found control not sending unit into defrost properly unit will need new defrost and thermistor for repair ordering BOTH thermistor and control for repair . compressor running good and all fans checked good; ordrng 1 W11566891 (control) and 1 W11317276 (damper) and 1 WPW10383615 (thermistor)"

We serviced a

KITCHENAID COOKTOP

Model KICU509XBL00

Near Towson, MD 21286

Shane M.

Job Details: 07/18/2022

installed all parts. configured unit 23. unit working properly.

We serviced a

JENNAIR REFRIGERATOR

Model JFFCC72EFS00

Near Davidsonville, MD 21035

Mitchell H.

Job Details: 07/18/2022

cx complaint unit not cooling well. replaced evap cover and control per s code. defrosted ALL ice and unit is now good to go. job completed.

We serviced a

KITCHENAID ICE MAKER

Model KUID508ESS1

Near Newport News, VA 23608

Lucas R.

Job Details: 07/18/2022

"cx complaint unit not making ice, checked unit found water valve not opening. 9 at tribles. cx owes $110.00 labor on return.; ordrng 1 W10897719 (valve)"

We serviced a

WHIRLPOOL WASHER

Model MVWB765FW0

Near Millersville, MD 21108

Alexander D.

Job Details: 07/18/2022

"cx complaint unit giving f8e1 error again, worked fine for 3weeks after last tech recalibrated unit. ran diagnostics f0e3 overload, f8e1 long fill, f0e5 off balance load errors stored. test cycle runs good, good water flow coming in through both valves. pressure hose is clear and no leaks. sounds like control issue, cx said he tried replacing control, and it gave him f3e1 error so he put old one back on and returned new one. not sure if distributor is reputable cx said he didnt calibrate new control also found its been a long time since they ran cleaning cycle with affresh. called techline to document. advised cx to run 2 cleaning cycles with affresh in a row and call back if issue persists. if cx calls back, mandatory preid control(W10920541). "

We serviced a

WHIRLPOOL WASHER

Model WTW5005KW0

Near Baltimore, MD 21209

Keith H.

Job Details: 07/18/2022

cx complaint is fabric softner not working inspected unit put into diagnsotics no errors ran test it worked fine calibrated also. unable to duplicate issue

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHW4

Near Cordova, MD 21625

Jonathon C.

Job Details: 07/18/2022

"cx complaint, not washing dishes. tested unit, verified complaint. found sump not running. verified operation of water valve and drain pump. ordering sump and control.; ordrng 1 W11025157 (pump&motor) and 1 W11087226 (control)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHB4

Near Dayton, PA

Bernard M.

Job Details: 07/18/2022

"Cx complaint unit doesn't clean dishes. Entered diag and found error code F4E3 motor fault. Attempted to run test and unit filled with no activation from sump assembly. Unit drains. Replaced sump assembly using pre-id parts, ran test cycle and unit completed test without issues. Unit checks good"

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