We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Richmond, VA 23223
Jason T.
Job Details: 06/14/2022
"Cx complaint, intermittent ice production, ice door not closing properly, fridge thermistor not reading defrost cycle, verified during factory diagnostic test. Advised cx parts on order, dispatch will call to schedule a return visit, cx agreed.; ordrng 1 WPW10300024 (Icemaker Assembly) and 1 WPW10353552 (Seperator) and 1 W10316760 (Thermistor)"
We serviced a
AMANA OVEN
Model AER6303MFS2
Near Bowie, MD 20716
Shawn D.
Job Details: 06/14/2022
cx complaint unit is giving error code and oven wont work. inspected unit and confimred the complaint unit has error f1e0 for Internal board failure. replaced control the control then tested and oven now works. unit is good
We serviced a
WHIRLPOOL FREEZER
Model KRMF606ESS01
Near Clinton, MD 20735
Shawn D.
Job Details: 06/14/2022
arrived freezer 30 fridge 46 opened system and had more freon in it than expecting but maybe was air mixed with freon. took fridge apart to find ice build up on right side like low charge. replaced the fridge eavporator due to leaking freon then added coupler to compressor and drier then vacumed unit down then filled to 6 oz and started cooling. told cx to give 24 hours to get down to temps. unit is good
We serviced a
WHIRLPOOL DRYER
Model MED6230HW
Near Winchester, VA 22601
Ezra M.
Job Details: 06/14/2022
"not working on sensor cycles, unit storing f3e2, opened or shorted moisture sensor, and f2e1, hmi stuck button. removed and cleared debris from moisture sensor, used hmi test, all buttons working properly. ordering moisture harness and fascia.; ordrng 1 W11413566 (fascia) and 1 WPW10298258 (harns-wire)"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Fairfax, VA 22033
Christian C.
Job Details: 06/14/2022
Cx complaint unit does not aggitate. Inspected unit found F7E5 shifter fault. Ran through automatic service cycle. No issues. Checked errors again nothing. Checked aggitate and spin in manual mode no issues. Checked shifter at J2-1 and J2-2 reading 2.5k ohms. Basket spins freely. No obstructions underneath unit. Calibrated unit. Cx paid for service call.
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Clinton, MD 20735
Shawn D.
Job Details: 06/14/2022
cx complaint unit wont start said it wont sense and motor wont turn or heat said it just beeps. inspected unit then checked for errors and had f2e1 f4e4 so cleared them and unit went through diagnostic test just fine. started a normal cycle it started and sensed fine and is heating so checked vent flow and seems ok. i started unit about 15 times and worked everytime. not sure what happened but unit is working fine today. unit is good
We serviced a
MAYTAG REFRIGERATOR
Model WRX735SDHZ01
Near Newport News, VA 23606
Lucas R.
Job Details: 06/14/2022
"cx complaint unit not cooling, checked unit, both compartments at room temp, compressor not running, 119 vac to compressor, windings fluctuating between 4-6 ohms on start and run, replaced start device from vs, compressor still would not start, compressor internally locked, p and l cbe, called office scheduled for friday, sealed system tech! start device needed to replenish VS not for repair.; ordrng 1 W11209866 (compressor) and 1 WPW10143759 (dryer) and 1 W11506635 (coupler) and 1 W11092533 (start-dev), used 1 W11092533 (start device,) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JZ0
Near Chesterfield, VA 23832
Chris B.
Job Details: 06/14/2022
replaced elm and control inspected unit found unit hard wired to house and wires wrapped in elctric tape at terminal block cx stated they installed unit advised cx wires at terminal block are not safe also advised cx if further work needed will need proof of proffesional extermination company recite unit working advised cx power wire is not safe and not to use unit unil fixed
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHW0
Near Lusby, MD 20657
Shane B.
Job Details: 06/14/2022
"installed pump and motor. cleared error codes and ran service cycle. unit completed cycle with no issues, no leaks, and no error codes. unit is working as designed."
We serviced a
WHIRLPOOL WASHER
Model WFW72HEDW0
Near Rockville, MD 20850
Julian H.
Job Details: 06/14/2022
CX complaint about unit giving a fault found error F3E1 pressure sensor fault erased error ran a test cycle went all the way to spin but it was stuck on drain failure with press sensor 2 TECHS STACK UNIT CX; ordrng 1 WPW10448876 (switch-wl) and 1 2TECHS (STACK UNIT)
We serviced a
KITCHENAID REFRIGERATOR
Model KSRP22FSBL00
Near Hershey, PA 17033
Justin L.
Job Details: 06/14/2022
as per previous visit was able to access unit and replace optics after powering on unit the icemaker harvested and filled by itself as of now no further work needed
We serviced a
KITCHENAID DISHWASHER
Model kDFE104DSS5
Near Annapolis, MD 21409
Kevin P.
Job Details: 06/14/2022
cx complaint unit not draining found a blockage in air gap at sink which i cleared and unit is now draining properly. 120 service call collected by cc. job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502EPA02
Near Washington, DC 20002
Samuel R.
Job Details: 06/14/2022
"replaced all lights and the freezeer and two top lights still didnt co,me on.unit will need led board W11368839 6 tribles; ordrng 1 W11368839 (led power supply)"
We serviced a
MAYTAG WASHER
Model MVWB865GW1
Near Jessup, MD 20794
Emmanuel R.
Job Details: 06/14/2022
"Cs unit doesnt want to spin, i found it does spin and agitates fills and drains, test cycle passed . stored error codes of F2E1, UI stuck button. Unit is having a UI problem, Quoted customer for UI but denied repairs. Advised customer she has 30days if she changes her mind."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF989SDAE00
Near Richmond, VA 23236
Chris B.
Job Details: 06/14/2022
replaced fc door tracks and inspected evap unit working as desighned
We serviced a
WHIRLPOOL DISHWASHER
Model MDB8959SKZ
Near Stevensville, MD 21666
Jonathon C.
Job Details: 06/14/2022
visibly damaged parts. door and console damaged. ordering entire door along with control just in case. unable to test function as buttons did not work. unable to resched.; ordrng 1 W11233303 (door panel) and 1 W11109120 (console) and 1 W11098822 (inner door) and 1 W11348053 (control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Toano, VA 23168
Jason T.
Job Details: 06/14/2022
"Cx complaint, ice not dispensing cubed-crushed, found ice door not closing properly, verified vac voltages. Advised cx part is on order, dispatch will call to schedule a return visit, cx agreed.; ordrng 1 W11423781 (Dispenser assembly)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Parkville, MD 21234
Keith H.
Job Details: 06/14/2022
"wrong part ordered..; ordrng 1 W11566892 (Assembly, Evaporator Fan Wire (includes Bi-metal Defrost))"
We serviced a
MAYTAG O.T.R MICROWAVE
Model MMV1175JZ0
Near Richmond, VA 23229
Joseph D.
Job Details: 06/14/2022
"replacement control board has crack in it, box is crushed. cx would like to know possibly arrival date of new control board as he waited a long time for this one. Thank you.; ordrng 1 w11552021 (control)"
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH31017HZ7
Near Westminster, MD 21157
Drew B.
Job Details: 06/14/2022
cx complaint that unit is running with nothing inside and i found the unit to be lose relay on board when removed i found the relay to click and click off and on when moving slight bit and now needs the following parts.; ordrng 1 W10892389 (control) and 1 W11551558 (upper interlock) and 1 W11551761 (lower inerlock)
We serviced a
JENNAIR COOKTOP
Model JGD3536BS00
Near Falls Church, VA 22043
Jason A.
Job Details: 06/14/2022
CX complaint COOKTOP LF valve stuck. Replaced manifold & test all burners ignite. Test blower vent motor runs NO GAS LEAK > JJ
We serviced a
KITCHENAID REFRIGERATOR
Model KFIV29PCMS02
Near Forest Hill, MD 21050
Neil H.
Job Details: 06/14/2022
7733883341called tech line explained the repeated attempts clearing the drain but fresh food drain collapsed and the debis from insulation inside also un non repairable cx needs to reach out to aig for replacement options.
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Gloucester, VA 23061
Lucas R.
Job Details: 06/14/2022
"cx complaint clothing getting stuck under agitator, checked unit found warped agitator allowing clothing to get stuck under agitator, 65 at tribles; ordrng 1 W11550891 (agitator)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSR57R18DM02
Near Quinton, VA 23141
Jason T.
Job Details: 06/14/2022
"Cx complaint, not cooling properly, tested the sealed system, found evaporator leaking...pics on SD. Units needs evaporator, coupler and drier.; ordrng 1 W10858281 (Evaporator) and 1 W11506635 (Coupler) and 1 WPW10143759 (Filter drier) and 1 2count (2 count)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Brandywine, MD 20613
Shawn D.
Job Details: 06/14/2022
cx complaint right hand door not closing how it used to after repair. inspected unit and found right hand door closer popped out. fixed closer and now door works good. unit is good
We serviced a
WHIRLPOOL FREEZER
Model JBZFL24IGX00
Near Timonium, MD 21093
Keith H.
Job Details: 06/14/2022
cx complaint is slow ice production inspected unit and found bin has ice in it. temps are good. icemaker is functioning . unable to duplicate issue
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS01
Near Mount Airy, MD 21771
Drew B.
Job Details: 06/14/2022
cx complaint that unit is flashing PO and not cooling effiecentlyl i found the unit to have both evaps completely iced over and will need a FULL complete defrost and replacemenr of harness fans. in stock schd for the 16th cx paid full; ordrng 1 W11087438 (fan motor 51@tribles)
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Edgewood, MD 21040
Neil H.
Job Details: 06/14/2022
cx complaint unit making noise while washing found the suspension rods loose and the lid around hinges spliting new lid needed.; ordrng 1 W11130356 (Whirlpool Washer Suspension Rod Kit) and 1 W11259006 (lid) and 1 WP8572974 (Whirlpool Washer Lid Right Hinge) and 1 WP8563965 (lid hinge)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Hopewell, VA 23860
Chris B.
Job Details: 06/14/2022
cx complaint unti will not amke ice inspected unit confiremd cx complaint found im fill tube froze over thawed tube but could not get unit to fill or harvest in test mode ordering im and valve; ordrng 1 W11546935 (im) and 1 W11546685 (valve)
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM704ESS3
Near Edgewater, MD 21037
Alexander D.
Job Details: 06/14/2022
"cx complaint looks like a piece of plastic fell off lower spray arm and unit not cleaning dishes well. also upper rack rusting. inspected unit and verified complaint. took lower spray arm off and can see theres no plastic broken off or missing, must have been an illusion but noticed the spray arms are clogged up with food debris. bottle wash asm is also clogged but cx doesnt want to replace that at this time since she never uses it. ran diagnostics had f6e1 low water stored but in test cycle water covered element. test cycle ran good. unit will need spray arms and upper rack replaced, rack covered by entitlements. quoted 401.43, paid in full with c/c. replaced lower spray arm and ordering upper spray arm and upper rack. scheduled return visit for 6/20; ordrng 1 WPW10448645 (upper spray arm) and 1 W10728863 (upper rack)"
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Stone Ridge, VA 20105
Richard B.
Job Details: 06/14/2022
"CX complant. Washer not working. Prior diagnosis found washer lid lock strike is broken off, Installed new lid latch strike and tested unit. Washer working as designed, Job completed, RB"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Frederick, MD 21702
Brian R.
Job Details: 06/14/2022
door never sent out and help was still at shop and no van. about 1.5 hours away. also repair toliner worked and will need to be touched up.will order touch up paint and will bring it back when we replace freezer door. office to schedule.; ordrng 1 350930 (Whirlpool Spray Pain White)
We serviced a
MAYTAG WASHER
Model MHW5630HW2
Near Baltimore, MD 21224
Shane M.
Job Details: 06/14/2022
worng tub asm. reordering another tub. showed cx what to tell look for. 2ct 2tch needed.; ordrng 1 w11460604 (tub)
We serviced a
MAYTAG O.T.R MICROWAVE
Model MMV1175JZ0
Near York, PA 17403
Sal R.
Job Details: 06/14/2022
"CX complai t is that the tuni is not heating . I found that the mag and diode has failed. Iam ordering 1 mag and diode fuse (W11391712) / (W11256462). Once the parts are avalible, please have osmoene form the office call to set a return date.; saved tckt"
We serviced a
WHIRLPOOL DRYER
Model WED87HEDW0
Near Rising Sun, MD 21911
Alexander W.
Job Details: 06/14/2022
"CX stated unit is squeeking during cycle tested inspected and verified cx complaint found idler and rear drum supports defective gave cx qoute for idler and drum supports cx accepted installed parts from pre-id parts tested unit, unit is now operating as desgined CX paid in full by CC job is complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Alexandria, VA 22310
Lloyd B.
Job Details: 06/14/2022
Cx says she does not want to pay any money for the repair. Explained it would probably need parts plus shipping labor and tax. Service declined. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Ocean City, MD 21842
Michael E.
Job Details: 06/14/2022
Corrected vibration sound issue that had returned. Tested unit and it is now working properly. Job is complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near McLean, VA 22102
Jason A.
Job Details: 06/14/2022
CX complaint DW leak & console defective. Found unit stored in garage & outer panel is rusting. Installed console. CX will install unit in kitchen for testing before return > JJ; ordrng 1 W11461694 (Outer panel SS)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBSD602ESS01
Near Potomac, MD 20854
Roberto I.
Job Details: 06/14/2022
"CX complaint water dispensed has bad taste.Tasted water using a clean glass and the water seemwd to be ok to me. Inspected water reservoir, found it clean. Called tech line, spoke to Robert ( 7733877423), he advised to replaced the braided water supply line with a pex one per sp w10535152. Advised cx that the water supply line replacement cannot be covered by the warranty, and also advised cx that this part replacement will help with the water taste but I cannot guarantee 100% satisfaction since water taste is related to the personal taste. The cx wants to ask a plumber to replace the water line with a pex one."
We serviced a
WHIRLPOOL DRYER
Model WED6620HC2
Near Martinsburg, WV 25404
Danny R.
Job Details: 06/14/2022
rent center unit covered; ordrng 1 WP697772 (blower wheel) and 1 W11364931 (motor)
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW2
Near Eldersburg, MD 21784
Drew B.
Job Details: 06/14/2022
cx complaint that unit is making noise and not advancingthrough cycle and found when testing that unit is having issues shifting from agitation and making a crackling sound will need the following parts schd for thursday; ordrng 1 W10721967 (pulley 100@trb) and 1 W11481722 (shifter 8@trb) and 1 W11395618 (cap 24@Trn)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Stone Ridge, VA 20105
Richard B.
Job Details: 06/14/2022
"CX complant Things freezing in fresh food compartment, Inspected unit and temp in fresh food compartment was set to 40 but actual was around 33 , Found damper stuck open. Changed damper , set temp to 35 and damper opened . Set temp to 4o again and damper closed Advised CX to adjust temp 1 degree a day if lowering or raising, All thermisters pass tests in daiagnostics. Job completed, RB"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Crofton, MD 21114
Alexander D.
Job Details: 06/14/2022
"cx complaint unit still not cooling properly, temps got worse in rc. inspected unit and verified complaint. found evap fan stalling, seemed like fan blade was hitting housing. took fan off to see if i could adjust it, wasnt hitting housing. reinstalled fan and its running now. not convinced thats the only issue since frost pattern is light and irregular. all other service tests pass. found compressor tripping overload intermittently. ordering evap fan, compressor, drier and evap fan. cx was on phone with cx service trying to get unit replaced and they asked me to call techline to document. called techline 7733884163. call cx to schedule return visit once we have eta on parts. 2ct SS tech only; ordrng 1 WPW10128551 (evap fan) and 1 W11547313 (compressor) and 1 W11504416 (8.5/6 Nr Ms 00) and 1 W11504431 (7/5 Nr Ms 00) and 1 W11506621 (6 Nk Ms 00) and 1 W11506635 (coupler) and 1 W11109499 (drier) and 1 LOKRING (LOKRING)"
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH31017HB07
Near Richmond, VA 23237
Chris B.
Job Details: 06/14/2022
cx complaint unit will not work for more than a few seconds inspecetd unit confirmed cx complaint found unit not heating and only working for few seconds and is very loud ordering tranformer cap mag diod noise board will need 2nd tech for over the range mw; ordrng 1 W10754299 (mag) and 1 W10836753 (transformer) and 1 W11256462 (diod) and 1 W10850446 (cap) and 1 W10422269 (noise board)
We serviced a
WHIRLPOOL ICE MAKER
Model KUIX535HPA00
Near Annapolis, MD 21401
Alexander D.
Job Details: 06/14/2022
"cx doesnt have pop, but serial# should be in warranty, called office and they were able to look up mfr date of 9/27/20. cx complaint unit not making ice intermittently and cx unsure how to run cleaning cycle. inspected unit and verified complaint. ran cycle and noticed water trickling into reservoir. took filter out and now have good water flow into reservoir. let cycle run and unit made ice. advised cx to replace filter and run cleaning cycle. showed cx part# for both cleaner and filter on the door and how to replace filter and run cleaning cycle. advised cx to monitor and call back if issues persist. unit is working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Norfolk, VA 23513
Carl A.
Job Details: 06/14/2022
"cx complaint of unit not making ice,checked unit to find icemaker failed,replaced icemaker tested unit works as designed"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS00
Near Alexandria, VA 22315
Lloyd B.
Job Details: 06/14/2022
Cx complained the unit did not cool. Installed new fan motor and the fan now runs and cools. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KSF26C6XYY04
Near Richmond, VA 23238
Eric F.
Job Details: 06/14/2022
"Confirmed cx complaint unit not cooling properly, compressor running hot. Cx has sealed system leak, quoted cx for repair, cx states kitchenaid offered him a parts concession. Instructed cx to have concession properly dispatched. Requesting 3 count labor for return visit. CX paid 120 diagnostic.; ordrng 1 WPW10466675 (compressor) and 1 WPW10643261 (evaporator) and 1 W10913906 (coupler) and 1 WPW10143759 (dryer) and 1 3countjob (compressor + 1 component)"
We serviced a
WHIRLPOOL COOKTOP
Model WEG515S0LS
Near Chesapeake, VA 23323
Zachery R.
Job Details: 06/14/2022
"replaced cooktop, tested, unit working as designed. left old part with cx."
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Lewes, DE 19958
Frederick R.
Job Details: 06/14/2022
Replaced heater element per special project s17304. Tested unit after repair and it is working properly. Job is complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS00
Near Perryville, MD 21903
Alexander W.
Job Details: 06/14/2022
CX stated unit making strange noise. inspected tested and verified cx complaint fouind unit does not have water hooked up and ice maker is currently on. recreated sound using test 45 cx confirmed thats the sound turned ice maker off until cx hooks water up to the unit. unit is worklng as desgined job is complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB02
Near Virginia Beach, VA 23455
Carl A.
Job Details: 06/14/2022
reorder parts as part was wrong door need freezer door; ordrng 1 lw10599399 (freezer door) and 1 w11178521 (nameplate)
We serviced a
MAYTAG REFRIGERATOR
Model MSS26C6MFZ00
Near Chesapeake, VA 23325
Austin D.
Job Details: 06/14/2022
came out to repalce the door to find out that the new door had a 1/4 in line for water flow and the unit has a 5/16 in line coiming from it. therefore the unit needs a connector to go from 1/4 in to 5/16 in. part on order. will return once it comes in.; ordrng 1 wp4373559 (1/4 in to 5/16 in connector for water line)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHV04
Near Henrico, VA 23229
Joseph D.
Job Details: 06/14/2022
unit with failed icemaker must replace please. thank you.; ordrng 1 W10873791 (icemaker)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Jessup, MD 20794
Emmanuel R.
Job Details: 06/14/2022
"Cs unit is not cooling both sections, I found the start device and relay have some really bad burn marks, the start device shorted and opened compressor wasnt running. Replaced start device and relay , unit is now cooling. Cs also stated that they cant level the unit , i found the pin for the RH front wheel to be out of shape not allowing the bracket for the wheel to stay stationary, ordering axle and pin.; ordrng 1 W11476984 (axle) and 1 WP2179826 (rivet) and 1 WPW10304659 (roller-cab)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Chesapeake, VA 23323
Zachery R.
Job Details: 06/14/2022
"replaced sump and heater, ran auto test cycle, no signs of any leaks. no faults. unit working as designed. left old parts with cx."
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Arlington, VA 22204
David J.
Job Details: 06/14/2022
F7E1 Tach missing signalCx complaint squeaking noise. Cleared code and ran diagnostic test. Unit makes very loud roaring noise and will need a new gear case. Ordering parts for return visit. ; ordrng 1 W10721967 (Splutch) and 1 W11239857 (Belt) and 1 W11449840 (Gear case) and 1 W11481722 (Actuator)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Frederick, MD 21702
Brian R.
Job Details: 06/14/2022
cx complaint is unit just stopped making ice one day and said water started coming out door a bit slow. took temp readings of 2 in Freezer 38 in FF 12 through ice maker. tested water and water strong out door. ice maker fan is loud. test 56 is E5 and all other tests checked. replaced ice maker and fan and tested unit. unit checks now. job complete.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Baltimore, MD 21239
Milton J.
Job Details: 06/14/2022
Complaint unit stopped making noise. Inspected and found speaker not putting any audio out. Unplugged to try and reset and also tested audio in service mode and still nothing. Unit needs new UI Panel. -MJrob; ordrng 1 W11478526 (UI Panel)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH78019HZ0
Near Derwood, MD 20855
Julian H.
Job Details: 06/14/2022
replaced interlock kit and working properly
We serviced a
KITCHENAID OVEN
Model KODE300ESS02
Near Franklin, VA 23851
Zachery R.
Job Details: 06/14/2022
"replaced both controls, ui, temp probe, and gasket, tested, unit cutting about 1 min into preheating, come to find broil element shorted to ground, repositioned broil element, tested, unit working as designed."
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Winchester, VA 22601
Ezra M.
Job Details: 06/14/2022
"grinding noise. found gearcase leaking oil/grease, noise coming from gears on splutch grinding, broken and worn down. unit will need gearcase, splutch and drive hub. daughter could not get home owner on phone to approve quote. paid for todays visit by check."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Bear, DE 19701
Taylor F.
Job Details: 06/14/2022
Cx complaint is unit not making ice. Tested inspected and verifed complaint. Found the IM to be defective. Replaced IM from pre ID. Called parts warehouse. Tested unit and unit is working as designed. Job is complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Charlottesville, VA 22911
Kyle A.
Job Details: 06/14/2022
Cx complaint of unit over cooling. Did confirm found baffle stuck. Also found in diagnostic some tests wont work and just show a blank screen. Ordering control and will need to return with pre id baffle.; ordrng 1 W11399844 (Control)
We serviced a
MAYTAG DISHWASHER
Model WDF520PADM7
Near York, PA 17408
Bernard M.
Job Details: 06/14/2022
"Replaced sump per previous tech, ran test cycle and the sump activated after water entered. Unit checks good"
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Leesburg, VA 20175
Justin S.
Job Details: 06/14/2022
the unit is not locking the lid. the unit needs the lid lock; ordrng 1 W11307244 (lock)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Bel Air, MD 21014
Neil H.
Job Details: 06/14/2022
cx complaint the right door handle thread on bottom screw on handle misaligned new handle needed and the mullion sweating randomly cx said ice con. is not lined up in the back popping noise and the ice dispensing issue due to it.; ordrng 1 W10899551 (handle) and 1 WP12722815AP (rail-mulln) and 1 W11185686 (ice-contnr)
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH53521HZ06
Near Baltimore, MD 21211
Shane M.
Job Details: 06/14/2022
"cx complaint the unit isnt powering on. found unit with no power. 120v at outlet, 120v powerboard found OL fuse. replace fuse from vanstock. unit powered on. went to start unit at 1:00. fuse popped right away. replace fuse again but unplugged brown wire at relay on board. unit working & not shutting off. ordering ALL hot side of unit.; ordrng 1 W10818686 (magatron) and 1 W11256462 (diode) and 1 W10850446 (capacitor) and 1 W11540981 (transformer), used 2 W10138793 (fuse) from stock"
We serviced a
KITCHENAID OVEN
Model KEBS107SSS04
Near Mount Airy, MD 21771
Drew B.
Job Details: 06/14/2022
anthony techline goc harness ) 138.28 216.55 had break in main harness and need harness per techline after checking power at all connectors and now elements ohmed good..; ordrng 1 W10171559 (goc harness special order)
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN402ESS01
Near Woodbridge, VA 22192
Demonte S.
Job Details: 06/14/2022
Inspected the unit. Found that the cx is saying that the Freezer Fan Motor isn't working. ( Cx had another company out and they said that the Freezer Fan Motor isn't working.) Ran Service Diagnostics on the unit. Ran Service Test 6 - Rc & Fc Fan Motors. Both Fan Motors are working as Designed. Unit is working as Designed. Cx paid by check. Cx is paid in full. Money is in the Blue money bag.
We serviced a
WHIRLPOOL WASHER
Model WET4027HW1
Near Arlington, VA 22209
David J.
Job Details: 06/14/2022
Machine in unit 406. Cx complaint unit not working properly. Replaced control board as stated previously tested unit and ran calibration cycle. Everything is now working as intended.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Richmond, VA 23223
Jason T.
Job Details: 06/14/2022
"Cx complaint, intermittent ice production, ice door not closing properly, fridge thermistor not reading defrost cycle, verified during factory diagnostic test. Advised cx parts on order, dispatch will call to schedule a return visit, cx agreed.; ordrng 1 WPW10300024 (Icemaker Assembly) and 1 WPW10353552 (Seperator) and 1 W10316760 (Thermistor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSBS25INBL01
Near Falls Church, VA 22043
Jason A.
Job Details: 06/14/2022
CX complaint FRIGE not dispensing ice. Full ice bin. Auger motor is getting 120VAC but is locked up & iced up. Used hairdryer to thaw out. Used lube. Test cubed & crushed ice & water dispense > JJ
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Mount Weather, VA 20135
Ezra M.
Job Details: 06/14/2022
"not finishing cycle. f8e1, f1e2, errors stored. found cold water valve not opening fully, used manual activation, unit spins normally, but shuts off when set to agitate. ordering motor and control and water valves.; ordrng 1 W11170319 (control) and 1 W11210459 (valve) and 1 W10890624 (motor-drve)"
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model UMV1160CS2
Near Baltimore, MD 21229
Shane M.
Job Details: 06/14/2022
"cx complaint the unit sparking inside unit. found turntable coupler slightly melted & some white coating peeled away near where the wheels of turnwheel ring rides. removed bottom cover & found signs of damage or issues with wires. tested unit with wet papertowl for 1:30. found no issues, papertowel was dry/hot. retried 3 more times. then retried 2 more times with bottom cover back in place. no issues. safety SR7733821467"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507HPS02
Near Mount Airy, MD 21771
Drew B.
Job Details: 06/14/2022
replaced evap and now checks good
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS07
Near Rockville, MD 20852
Roberto I.
Job Details: 06/14/2022
"Cx complaint warm temp in both compartments.Found frost build up on evaporator and cover. Ran test mode and forced defrost, it didn't turn on. Removed control box, no power sent to the heater (white to brown wire). Left forced defrost on and after few minutes the relay closed amd the heater turned on. Ordering control box W11546609. Pre id thermistor to be used on return.; ordrng 1 W11546609 (control box)"
We serviced a
WHIRLPOOL DRYER
Model WED4900XW2
Near Frederick, MD 21703
Ricky E.
Job Details: 06/14/2022
"installed parts and verified operation, unit cks ok.."
We serviced a
WHIRLPOOL DRYER
Model WED94HEXW0
Near Richmond, VA 23223
Jason T.
Job Details: 06/14/2022
"Arrived on site, per cx request to cancel the service call."
We serviced a
WHIRLPOOL DRYER
Model MED6230HW
Near Winchester, VA 22601
Ezra M.
Job Details: 06/14/2022
"not working on sensor cycles, unit storing f3e2, opened or shorted moisture sensor, and f2e1, hmi stuck button. removed and cleared debris from moisture sensor, used hmi test, all buttons working properly. ordering moisture harness and fascia.; ordrng 1 W11413566 (fascia) and 1 WPW10298258 (harns-wire)"
We serviced a
WHIRLPOOL OVEN
Model KODC304ESS01
Near Fairfax, VA 22031
Carl R.
Job Details: 06/14/2022
Both bake and broils elements are fine. Ranges are form 15.5 ohms to 38.0 ohms no power to upper broil. Changed main control from previous recommendations. Same problem. Found hi limit thermostat not reading properly on upper and lower oven. All other values read correctly. 7733876346; ordrng 2 W11034459 (Thermofuses)s
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Montclair, VA 22025
Robert W.
Job Details: 06/14/2022
"CX states the unit is leaking from the front left side, CX showed me the plumber has come out and the house pressure is 40psi which is in range, Ran unit in diag and found unit is leaking from front left dispenser. Ordering dispenser and valve.; ordrng 1 W11569112 (Dispenser) and 1 W11220230 (Valve)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Virginia Beach, VA 23464
Carl A.
Job Details: 06/14/2022
"cx complaint of unit not cooling checked unit to find locked up compressor ohmed out from side to side to find open winding on compressor ordering parts needed for repairs; ordrng 1 WPW10507886 (Refrigerator Compressor) and 1 WPW10321158 (Assembly, Evaporator) and 1 wpw10143759 (die dryer) and 1 w10913906 (coupler) and 1 4387444 (evap repairs)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Staunton, VA 24401
Kyle A.
Job Details: 06/14/2022
Installed pump and unit is now as designed.
We serviced a
JENN-AIR REFRIGERATOR
Model JS48NXFXDE01
Near Herndon, VA 20170
Richard B.
Job Details: 06/14/2022
CX complant. Door not aligned. Inspected unit and found screw snapped off hinge that goes through hinge into door. . Will need door right hand and new screws. for door hinge. Tried reoving screw but snapped off flush. Further work needed. RB.; ordrng 1 W10800806 (door) and 2 W11189635 (screw)s
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Baltimore, MD 21229
Shane M.
Job Details: 06/14/2022
tub was damage SDPICS. reordering tub bring back all parts w 2ndtech 2ct advised leasing office to inspect tub before return visit.; ordrng 1 w10371566 (tub)
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JZ0
Near Chesterfield, VA 23832
Chris B.
Job Details: 06/14/2022
replaced elm and control inspected unit found unit hard wired to house and wires wrapped in elctric tape at terminal block cx stated they installed unit advised cx wires at terminal block are not safe also advised cx if further work needed will need proof of proffesional extermination company recite unit working advised cx power wire is not safe and not to use unit unil fixed
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Goldsboro, PA 17319
Bernard M.
Job Details: 06/14/2022
"Cx complaint unit leaks. Inspected unit and found water leaking from the heating element. Removed unit from under counter and noticed water stains on the floor. The brass bushings had deteriorated inside causing the leak. replaced heater W11537778, using pre-id parts, ran test cycle and the unit heats and no leaks were found. Unit checks good."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Fairfax, VA 22032
Demonte S.
Job Details: 06/14/2022
Inspected the unit. Found that the cx is saying that the Upper Rack Wheels has came off of the Upper Rack. Checked the Upper Rack. Found that the Wheels has fallen Off of the adjusters. Installed the Upper Rack Adjusters. Tested the Upper Rack. Unit is working as Designed. ; used 1 W10712395 ( Whirlpool Dishwasher Upper Rack Adjuster Kit) from stock
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Chestertown, MD 21620
Jonathon C.
Job Details: 06/14/2022
"cx complaint, unit not drying clothes. tested unit, verified complaint. found F6E1 error code for an HMU comunication failure. found vent blocked, restricting airflow possibly causing a buildup of moisture on the ui causing the comunication error. cx is going to have the vent cleaned and call us back if any issues persist. job is complete."
We serviced a
WHIRLPOOL WASHER
Model WFW75HEFW0
Near Winchester, VA 22601
Ezra M.
Job Details: 06/14/2022
"beeping during cycle, control panel not working properly consistantly. no errors stored. ran full diag cycle. 153.93169.81; ordrng 1 WPW10443885 (door lock)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Baltimore, MD 21230
Shane M.
Job Details: 06/14/2022
installed parts. unit working properly.
We serviced a
WHIRLPOOL OVEN
Model WEE750H0HZ2
Near Richmond, VA 23238
Joseph D.
Job Details: 06/14/2022
"replaced blower fan, unit still with cooling fan errors, must replace main control.; ordrng 1 W11113848 (control board)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Virginia Beach, VA 23464
Branden R.
Job Details: 06/14/2022
"cx complaint shelf or drawer bin hard to slide - refrigerator checked unit found bottom left draw had a roller that was not making contact with bin whenever pulled in and out uninstalled roller and made sure everything checked good reseated roller properly and draw is now making proper contact and is shutting as it should and not unseating itself from roller , checked all major componets and everything checked good . unit is running as designed at proper temp"
We serviced a
KITCHENAID REFRIGERATOR
Model KSRP22FSBL00
Near Hershey, PA 17033
Justin L.
Job Details: 06/14/2022
as per previous visit was able to access unit and replace optics after powering on unit the icemaker harvested and filled by itself as of now no further work needed
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WML55011HW07
Near Mechanicsburg, PA 17055
Fred G.
Job Details: 06/14/2022
i was able to access unit and replace the interlock. tested unit and now unit checks good. door opens with a touch of a button everytime.
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS1
Near Severn, MD 21144
Dustin F.
Job Details: 06/14/2022
"Cx Complaint Oven Not Holding temperature6/14/2022 - DF Spoke with CX, they refused service and said they were fed up with thier unit. I tried to talk her into letting me install the parts, and then test the unit. Sadly she declined and insisted she didnt want service. I gave her the Whirlpool CX number and wished her a good day."
We serviced a
WHIRLPOOL RANGE
Model KFGG504KPS0
Near Bowie, MD 20720
Dustin F.
Job Details: 06/14/2022
CX Complaint Broken KNob6/14/2022 - DF Installed Replacement Knob for Customer.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Hagerstown, MD 21742
Danny R.
Job Details: 06/14/2022
unit has a f10 e5 amd f 10 e 3 code vax vent motor bad abd diverter motor leraking; ordrng 1 W11416362 (sump motor) and 1 W11416460 (wax motor .)
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH31017HZ08
Near Charlotte Hall, MD 20622
Shane B.
Job Details: 06/14/2022
"cx complaint is the unit not running. cx starts cycle, it runs from 1-3 seconds while making a grinding noise then unit shuts off. confirmed complaint, i could not get unit to run for more than a second. noise sounds like something grinding in the fan. took unit down and removed cover. tested several times. it worked everytime but i can still hear a little grinding. cant tell exactly where noise is coming from the its on the right side near the top of unit. could be cap, diode, mag or transformer. ordering cap, diode, mag and transformer. schedule when parts are available.; ordrng 1 W11540983 (transformer) and 1 W10574736 (capactr-mg) and 1 W11222648 (diode) and 1 W11541670 (magnatron)"