Service History 1009 - VIA Appliance

We serviced a

WHIRLPOOL WASHER

Model MVWC465HW3

Near Louisa, VA 23093

Thomas B.

Job Details: 07/18/2022

Cx complaint unit is not working properly inspected unit found the water valve filter clogged removed tested the water valve is stuck open ordering new water valve assy; ordrng 1 W11038689 (valve)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Manassas, VA 20112

Demonte S.

Job Details: 07/18/2022

Inspected the unit. Found that the cx is saying that the Upper Ice Maker isn't making Ice / Lower Ice Makers is slow at making Ice / Dispenser isn't Dispensing Ice. Checked the Water flow from the Dispenser. Water is Dispensing slowly. I then checked the Water Filter / removed the Water Filter. Tested the Dispenser. Dispenser had good pressure now. I then ran Service Diagnostics on the unit. Ran Service Test 56 - Ice Maker Error Codes. I'm getting E5 = Times Ice Making. Ran Service Test 57 - Ice Maker Harvest Test. Ice Maker Harvested. Ran Service Test 45 - Upper Ice Maker Fill Test. No water is filling the upper Ice Maker. Checked the Water Fill Tube to the Ice Maker. Fill Tube is clogged with Ice. Removed all clogged Ice. Reran Service Test. Ice Maker Filled. ( Advised to the cx that the Water Filter is Defective. Cx will need to replace the Water Filter.) Any questions please check Sd Pictures.

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JZ0

Near Spotsylvania Courthouse, VA 22551

Thomas B.

Job Details: 07/18/2022

Cx complaint unit is not working properly inspected unit removed and replaced the switch tested and inspected for proper use unit now functions normally

We serviced a

JENNAIR ICE MAKER

Model JIM158XYRS0

Near Woodbridge, VA 22192

Demonte S.

Job Details: 07/18/2022

Inspected the unit. Found that the cx is saying that the Free standing Ice Maker is leaking Water from the Top. Found that the Ice is getting cought on the grid because the size of the Ice is thin. Then the Ice that is dropped is on the Evaporator. When the water starts to flow it's hitting the Ice then splashing down to the liner. The Evaporator isn't getting cold enough. Unit will need Compressor = WPW10605286 & Coupler = W11506635. If the cx calls back order these parts. Don't go without parts. Cx paid for the Service Call Only by Card. Cx is paid in full. ( Any questions please check Sd Pictures.)

We serviced a

WHIRLPOOL DRYER

Model LDR3822PQ3

Near Richmond, VA 23222

Gill G.

Job Details: 07/18/2022

verified cx complaint of unit making noise and burning smell coming from unit. found two small articles of clothing wrapped around the motor shaft between the motor and blower wheel. removed clothing. tested. unit is working as designed.

We serviced a

WHIRLPOOL RANGE

Model WGG745S0FS02

Near Fredericksburg, VA 22408

Thomas B.

Job Details: 07/18/2022

Tech was assigned as a helper;

We serviced a

JENN-AIR MICROWAVE

Model JMW2430IL03

Near Clarksburg, MD 20871

Ricardo S.

Job Details: 07/18/2022

"Cx complains that the panel beeps in middle of the night, i ran diangostic test mode and found an error code f2e1 stuck keypad, replaced console, unit tested ok"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ01

Near Woodford, VA 22580

Thomas B.

Job Details: 07/18/2022

Arrived at camping world office states it was suppose to be set up over the weekend however wasn't done they do not have a eta on setting up and requested to reschedule called office to inform.; saved tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ02

Near Smithfield, VA 23430

Anthony D.

Job Details: 07/18/2022

cx complaint unit making popping noise called techline spoke to Chris was advised to bend drier torwards front of cabinent at 90 degrees to bring cap tube higher to slow refrigerent flow did that unit working as designed

We serviced a

WHIRLPOOL WASHER

Model WTW7120HW0

Near Dumfries, VA 22026

Tanner B.

Job Details: 07/18/2022

"Installed new gearcase and clutch, new valve assembly was defective, cracked housing.. inspected the exsisting and it seems to be okay . ran recal/ diag . no leaks . job complete"

We serviced a

WHIRLPOOL DRYER

Model WED8540FW1

Near Chesapeake, VA 23325

Justin W.

Job Details: 07/18/2022

"cx complaint unit noisy and not heating. checked unit to find error codes f4e4, f4e3, f2e1. confirmed voltage on each leg was 116vac with l1 + l2 = 236 vac. checked to find airflow good. found unit not heating. checked to find element good and circuits in line good. found loose connector on motor. reseated connector and tested unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF989SDAH02

Near Hockessin, DE 19707

Taylor F.

Job Details: 07/18/2022

"Cx complaint is unit not making ice. Tested inspected and verifed complaint. Found the IM to be dective. Tested 56 unit had e2 error code for IM lost home postion. Cyled IM and it did harvest but never cycled far enough to refill. Ordering IM. Cx paid for IM, shipping and part by check. Cx owes 110 on return visit. Rescheduled for 8/1/22; ordrng 1 WPW10764668 (ice maker)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Elizabethtown, PA 17022

Justin L.

Job Details: 07/18/2022

"Cx complaint after last repair unit still experiencing issues. Was able to access unit and found light on but no fans or compressor running. Ran test 56 no error codes E0 and checked deli ui and deli harness and checked good attempted test 3 and no fans ran. Test 4 nothing. Reset power to the unit and the compressor and fans started working. Ran 57 good and 45 valve activated no water came through line not frozen. Test 3 and 36 fans worked. Contacted techline and spoke to Rich SR#7734017181. He had me unplug deli ui and said that after a couple days if unit corrects itself it will need deli harness, deli ui, deli drawer, led power board, dual valve, and drip pan. If unit is still having issues after a couple days then unit is nonrepairable. Cx will reach out and inform; ordrng 1 W10804160 (led power board) and 1 WPW10341329 (dual valve) and 1 W11457241 (drip pan) and 1 WPW10769076 (pantry ui) and 1 W10815669 (deli drawer stainless) and 1 W11170612 (deli harness)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Alexandria, VA 22307

Emmanuel R.

Job Details: 07/18/2022

"Cs fridge door is broken, I found the door is ok but the RC door gasket is seperating and torn on the bottom left corner. Door will not seal properly. Ordering RC door gasket in grey.; ordrng 1 WPW10136734 (door gasket GREY)"

We serviced a

KITCHENAID REFRIGERATOR

Model KUDF204KPA

Near Washington, DC 20007

Samuel R.

Job Details: 07/18/2022

cx complaint unit is not making ice.inspected unit and unit is getting good water.unit wice maker would not harvest.will need new ice maker W11596827 special order; ordrng 1 W11596827 (ice maker)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near Fairfax, VA 22031

Christian C.

Job Details: 07/18/2022

Installed IM door fill tube. Tested unit ran test 97 IM filled with water.Unit is working as designed.

We serviced a

AMANA WASHER

Model NTW4516FW3

Near College Park, MD 20740

Andrew H.

Job Details: 07/18/2022

Customer complaint is the unit it is not dispensing cold water. Especially the internet sound long fill error code. I checked behind unit and found rubber hose to cold water pinched against the wall. I ran out of test cycle and found unit is now filming with water. I cleared area codes and it's now working properly

We serviced a

WHIRLPOOL WASHER

Model WFW72HEDW0

Near Alexandria, VA 22301

Dustin F.

Job Details: 07/18/2022

"CX complaint: Unit not operating, blank screen, stuck in cycle.Upon arrival, Cx informed me hes already decided to replace both his washer and dryer. he allowed me to take pictures for our records. no service charge required."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH1163XVS1

Near Chesapeake, VA 23320

Austin D.

Job Details: 07/18/2022

"came out to resolve the issue with the unit. disassembled the unit as needed. repalced the turntable motor. tested the unit, unit is running as designed."

We serviced a

JENN-AIR REFRIGERATOR

Model JUCFP242HX00

Near Arlington, VA 22201

Jason A.

Job Details: 07/18/2022

CX complaint FRIGE noise. Found evap cover iced up. Cleared all ice & check door seals. Leveled unit so doors close w/o obstruction. CX will check same areas on evap weekly for frost buildup > JJ

We serviced a

KITCHENAID REFRIGERATOR

Model Krsc500ess00

Near Spotsylvania Courthouse, VA 22551

Eric F.

Job Details: 07/18/2022

"Confirmed cx complaint ice maker not working, fresh food evap drain line clogged, door handles loose, doors not aligned. Found ice maker broken out of assembley, hanging in ice maker cabinet, found evap line clogged, handles loose, and doors out of alignment. Quoted cx for ice maker, will clear drain and fix alignment after repair. Cx paid in full, rescheduling for 7/20.; ordrng 1 W10873791 (icemaker)"

We serviced a

WHIRLPOOL DISHWASHER

Model UDT518SAHP

Near Reston, VA 20191

Carl R.

Job Details: 07/18/2022

DOOR LOCK IS NOT ENGAGING TO KEEP IT SHUT. Door not fully staying closed. Needs new door switch and hook.; ordrng 1 W11226146 (Door hook) and 1 W11226294 (Door switch)

We serviced a

MAYTAG REFRIGERATOR

Model MFI2570FEZ08

Near Virginia Beach, VA 23456

Austin D.

Job Details: 07/18/2022

came out to replace the ice maker and the ice bin disassembled the unit as needed. replaced the ice maker and bin. tested operation. unit is running as designed. ice dispening in crushed and full mode.

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Reston, VA 20190

Carl R.

Job Details: 07/18/2022

"Washer goes through the wash cycle but does not go into the rinse and spin cycle. It does it when I cancel the original operation and select rinse and spin. Inspected unit and put unit self diag. F0e1, f9e1, f5e1. Cleared codes and put unit in self run mode. Unit filled and spun, but didn't fully drain. Removed extra water, and seen a clip that I couldn't remove. Inner basket needs to be removed, wash plate needed not coming off. ; ordrng 1 W10902814 (Wash plate)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM01

Near Elizabethtown, PA 17022

Justin L.

Job Details: 07/18/2022

Cx stated that the unit had been working fine the last 2 days and attempted to cancel but unable to get through and canceled at door. If unit stops working again cx will reach back out but as of now no further work needed

We serviced a

KITCHENAID COOKTOP

Model KCGC506JSS00

Near Alexandria, VA 22309

Emmanuel R.

Job Details: 07/18/2022

"Cs flames on the range are not right, Found the unit needed to have the gas valve adjusted on all burners. Adjusted flames and tested unit. Unit is now working properly."

We serviced a

WHIRLPOOL WASHER

Model MHW6630HW0

Near Mechanicsburg, PA 17050

Fred G.

Job Details: 07/18/2022

cx complaint units bellow is growing mold and the dispenser is collecting water. also there is a noise while the unit is dispensing water. inspected unit and found the dispenser had some detergent build up. i was able to clean it up and found dispenser now works as designed. opened door and found mold all over the bellow. advsied cx to try to keep door open when not in use. advised cx only way to fix mold now is to replace the bellow. also found the unit makes noise on the cold water valve is on. found hard water build up in valve. qouted cx for the new bellow and cold water valve and cx declined. charged cx only for serivce call $120

We serviced a

MAYTAG DRYER

Model MEDB955FC

Near Fairfax, VA 22033

Richard B.

Job Details: 07/18/2022

"CX complant, Dryer screaches on start up and sometimes continues through cycle. Inspected unit and found ideler pully needs changing due to being worn, Cleaned up pully shaft with scotchbrite pad and installed new pully and tested unit. Dryer is running as designed. Advised CX to have vent cleaned and to change plastic vent tube to aluminum, Job completed, RB"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Manchester, MD 21102

Brian R.

Job Details: 07/18/2022

cx complaint is with temps and no ice or very slow ice. said both sections are warmer then they should be. took temp resdings of 15 in freezer 48 in FF and 32 in ice maker and no fan at all. freezer evap clear but ff evap as well as cover froze over. cx said they have a warrenty for unit but they didnt have a service person and to call whirlpool and to call them back after we left. unit needs both FF fans replaced and give unit the next 24-48 hours for temps to adjust and see how unit does from there. gave cx quote and she will call in for repair or get us right ticket. unit will need to be defreosted to replace parts. will add for labor as well.; ordrng 1 W10846539 (Ice Majker Fan 176.48) and 1 W11087438 (Evap Fan 118.57) and 1 WPW10347093 (Ice Bin 191.23)

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Oakton, VA 22124

Richard B.

Job Details: 07/18/2022

"CX complant , Frost in freezer compartment, Inspected unit and found frost on back wall, After takingb baskets out found bottom of freezer door underfilled letting air invade freezer , Ordering freezer door as well as Brackets as well as drip pan., and ice box adapter, Brackets sent are same; ordrng 1 rivetgun (rivet gun) and 1 W10864519 (ice box adapter) and 1 W10815701 (door) and 1 W10909682 (badge) and 1 W11457241 (pan drip) and 1 W10795771 (bracket doorn left side) and 1 WPW10625069 (bracket door right side)"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Manchester, MD 21102

Brian R.

Job Details: 07/18/2022

"cx complaint is unit leaks.on left side on quick wash and out of both sides when running full cycle but it doesnt leak every time when using unit. ran and tested unit to see how it ran and to see if unit would leak while here. she also said unit has not had heater updated eithewr. ran unit and saw drip pulled door apart and was dry under and around vent and dispenser and leaking from the bottom of door. door has a slight warp and gasket looks good. will order parts needed as well as updated element and office will schedule.; ordrng 1 W11414078 (Gasket) and 1 W11606677 (Seal, Door Bottom) and 1 W11559689 (Inner Door)"

We serviced a

KITCHENAID MICROWAVE

Model KMHC319ESS5

Near Fairfax, VA 22031

Christian C.

Job Details: 07/18/2022

Cx complaint unit does not work when door is closed. Inspected unit and found top interlock arm is pushed all the way back. Reset interlock arm. Unit now working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHV02

Near York, PA 17403

Sal R.

Job Details: 07/18/2022

"Per the previouse tech, I was able to access and steam out the Ice build up on the evap. I then replaced the Drain pan, cover and sealed wioth silicone. UNit test good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF736SDAM113

Near Washington, DC 20018

Samuel R.

Job Details: 07/18/2022

replaced evap fan motor with harness.unit started cooling.advised cx give unit 24hrs to come up to temp.

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH53520AS0

Near Upper Marlboro, MD 20774

David J.

Job Details: 07/18/2022

Cx complaint unit turns on but no heat. Inspected unit and found it did have power. Placed wet paper towel in and heated for 30 seconds and it was hot. While heating I did notice some noise from the fan. Found a small nest being built in vent. Removed everything that I could and noise went away. I next filled a mug with water and brought to a boil. Cx stated that she was cooking a meal when she said it did not get hot. We placed one of her meals in and for 6 minutes cocked and meal got completely cooked through. I found nothing wrong with the unit besides the Cx possibly needing the vent cleared due to outside critters. Unit is working as intended.

We serviced a

MAYTAG DISHWASHER

Model MDB8959SKZ0

Near Herndon, VA 20170

Carl R.

Job Details: 07/18/2022

"Leaking - Front - Right - Dishwasher - PRE-ID Door Bottom Seal & Tub Gasket. Inspected unit and found that the 2 screws that hold the dishwasher in place at the top are to long dishwasherright side door stayingopen. Informed cx that he needs the factory screws that came with the unit, or screws that will fit. Unit working properly. No more water leaks. No parts used."

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW2

Near Falling Waters, WV 25419

Danny R.

Job Details: 07/18/2022

un it had a shift jump out a place reput in inthe spliutch now runsa nd checksok

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS0

Near Vienna, VA 22180

Christian C.

Job Details: 07/18/2022

Cx complanit unit is not opening dispenser. Inspected unit foun F10E1 dispenser electrical problem. Ran through service cycle and dispenser did not open. Found connection to dispenser not secure. Secured connection ran through service cycle 3 times and dispenser opened every time.

We serviced a

WHIRLPOOL COOKTOP

Model JED8230ADS

Near Highland, MD 20777

Robert L.

Job Details: 07/18/2022

"cx complaint when fan on smoking from switch area, found switch shorted covered in grease, motor ok, part listed as NLA, retro kit availble elsewhere, cx ordered part online( no warranty, quoted $120 labor to install switch , cx will call back when part is in"

We serviced a

WHIRLPOOL COOKTOP

Model JED8230ADS

Near Highland, MD 20777

Robert L.

Job Details: 07/18/2022

We serviced a

KITCHENAID DISHWASHER

Model KDTE254ESS1

Near Alexandria, VA 22307

Emmanuel R.

Job Details: 07/18/2022

"Cs Dw is leaking, Comfirmed complaint. Found the leak is coming from diverter valve. The leak also damaged the electrical connector to the diverter valve. Also right hinge is snagging and making a loud click when you open the door. Also the UI is unresponsive at times,its very hard to push any button and the display is seperating off the panel. Advised customer of findings and she said its not worth repairing ,they will be going out and bying a new unit."

We serviced a

WHIRLPOOL RANGE

Model WFG550S0LZ1

Near Martinsburg, WV 25403

Danny R.

Job Details: 07/18/2022

installed parts checksok

We serviced a

WHIRLPOOL RANGE

Model WFG550S0LZ1

Near Martinsburg, WV 25403

Danny R.

Job Details: 07/18/2022

installed parts checksok

We serviced a

KITCHENAID RANGE

Model KFGG504KPS1

Near Dumfries, VA 22025

Robert W.

Job Details: 07/18/2022

CX Complaint is the oven isnt heating properly. Inspected unit and found unit is heating ran temp tested and got an aveg at 350 and found the control not working properly cutting of early tested sensor and it appears its working properly. Ordering Control; ordrng 1 W11088878 (Control)

We serviced a

WHIRLPOOL WASHER

Model WFW75HEFW0

Near Winchester, VA 22601

Ezra M.

Job Details: 07/18/2022

"unit flashing and beeping on arrival. found fascia failing, constantly switching settings (stuck key or short) replaced fascia and door lock, tested unit, working properly. ."

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRSF505ESS00

Near Glen Allen, VA 23059

Joseph D.

Job Details: 07/18/2022

"cx complaint that unit leaking on floor. confirmed complaint, all water lines, and water pan and valves check fine. fridge drain line however plugged up with corrosion from drain pain. existing drain tube necks down to a few mm and is prone to clogging, replacement drain tube is retooled to be a larger inner diameter. mjust return with drain hose.; ordrng 1 W11409190 (drain 32.78)"

We serviced a

MAYTAG DRYER

Model MGD7230HW1

Near Reading, PA 19608

Marc M.

Job Details: 07/18/2022

"cx complaint unit not drying items at conclusion of cycle. cx states unit will subtract time from normal cycle despite the items inside still being damp. checked unit for error codes and found only an f2e1. ran diag test cycle and unit completed cycle with no issues or new codes being prompted. cx also states that the audible tones are intermitently not working at the ui, but as of today they very clearly are selected as an option and are actively working. tested moisture at j13-1 j13-2 and found that the unit showed OL when idle and then showed continuity if the strips were bridged with a wet rag. contacted techline. found that the unit had the 'reduce static and steam' option activated. explained to cx that the options are saved PER each different cycle selection."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ05

Near Henrico, VA 23231

Chris B.

Job Details: 07/18/2022

cx complaint unit will not produce ice inspecetd unit when hit reset switch on IM nothing happens checked connection to IM all wires seated when flip on off switch and wait 15 sec then turn im on tray does not move at all ordering IM talked mr stated 11 in office stock; ordrng 1 W11284458 (ice maker)

We serviced a

JENNAIR DISHWASHER

Model JDB8700AWS3

Near Baltimore, MD 21230

Neil H.

Job Details: 07/18/2022

cx complaint unit not starting found when power on the china/crystal light stays lite all the time stuck new console needed 484.13120 collected. cx will call after thinking about repair or replacing unit; ordrng 1 WPW10418327 (panel-cntl)

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Portsmouth, VA 23704

Justin W.

Job Details: 07/18/2022

cx complaint unit making more noise than normal. checked unit to find debri stuck in felt near front bulkhead. removed debri and tested unit working as designed

We serviced a

WHIRLPOOL WASHER

Model MHWE200XW00

Near Baltimore, MD 21230

Neil H.

Job Details: 07/18/2022

"lff0e1f9e1cx complaint washer making loud noise in spin cycle found the bearing on the tub faulty needs tub job.total-2,161.97 cx declined-$120 paid.; ordrng 1 WPW10205253 (basket) and 1 W10313497 (tub-outer) and 1 W11239040 (tub-outer)"

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW2

Near Huntingtown, MD 20639

Shane B.

Job Details: 07/18/2022

"complaint is the unit leaking from underneith. cx said it started recently. no saved codes. inspected under unit. saw no damaged to tub, gearcase, drain pump or lines. everything is dry. ran service cycle. nothing leaked. ran cold valve for a while to fill tub. drained all the water. nothing leaked. i can not replicate the issue. calibrated unit. unit is working as designed. cx will call back if leak returns. the stand pipe in the wall that the drain hose goes into has another hose stuck in it as well, no idea what it goes to. maybe both lines were flowing and the drain overflowed? nothing else is out of the ordinary."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHW4

Near Williamsburg, VA 23188

Lucas R.

Job Details: 07/18/2022

"cx complaint element damaged, checked unit found open element, new element on site, replaced element, tested, unit working as designed."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS01

Near Vienna, VA 22182

Christian C.

Job Details: 07/18/2022

Cx complaint water dispenser isnt working. Inspected unit it had no filter in. Put in bypass for filter and tested water. Water dispenses normally. Cx is calling lowes to get filter that should be with unit. Unit is working as designed.

We serviced a

WHIRLPOOL WASHER

Model MVW7232HW0

Near Pikesville, MD 21208

Keith H.

Job Details: 07/18/2022

replaced drain pump tested it unit is working

We serviced a

MAYTAG DRYER

Model MEDB835DW4

Near Lorton, VA 22079

Emmanuel R.

Job Details: 07/18/2022

"Cs unit is making a squealing noise, comfirmed complaint. I found the idler pulley has seized and its making the belt slip. Replaced idler pulley but now its making a supercharger noise ,whinning, unit needs the pulley and bracket . The pin that the pulley rides on is burnt and heavily scored making noise. I left the new pulley that was installed on the unit so the customer can us it temporarily. The belt is still in good shape. Customer paid in full. $297.95.; ordrng 1 W10837240 (idler pulley)"

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW0

Near North East, MD 21901

Alexander W.

Job Details: 07/18/2022

Cx stated unit will fill that at end of cycle will drain and shut off tested inspected and verified cx complaint. Found F5E4 error code inspected lid lock and tested lid lock in diagnostic and lid lock working as designed job is complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRSC503ESS01

Near Alexandria, VA 22314

Dustin F.

Job Details: 07/18/2022

"Cx complaint: Unit not dispensing iceTested unit, could not get ice to dispense, but the ice maker does make iceRemoved ice maker assembly, and auger motor, tapped door and tried to dispense ice, then checked for voltage at connector going to icemaker auger motor, got no voltage and no continuity. inspected wire harnass going to bottom of door and found 3 broken wires. CX needs new door. CX does not want to go with repair, wants to replace unit. Charged CX $120.00 for service fee via Credit card."

We serviced a

WHIRLPOOL DRYER

Model WED5000DW2

Near Silver Spring, MD 20903

Andrew H.

Job Details: 07/18/2022

Customers complaint is used not heating. I replaced all the parts. I tested unit is heating. I tested unit with air flow tester and found unit shows poor air flow. I showed customer this and advising they may need to clean the vent.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ04

Near Gaithersburg, MD 20878

Julian H.

Job Details: 07/18/2022

CX complaint about unit has tear on gasket rh side found tear along gasket causing not to seal properly magnet is coming out found both RC gaskets doing that (not caused by CX) need parts; ordrng 2 W10830274 (gasket-fip)s

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Eldersburg, MD 21784

Ricky E.

Job Details: 07/18/2022

"installed parts and verified operation, unit xs ok.."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW02

Near Chester, VA 23836

John P.

Job Details: 07/18/2022

Installed evaporator vacuum charged tested working as designed

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Martinsburg, WV 25404

Danny R.

Job Details: 07/18/2022

found cold water not fillimng hanress wasnt seated on cold vavle reinstalled harness now works fine checksok

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB329DMBM00

Near Bethany Beach, DE 19930

Michael E.

Job Details: 07/18/2022

"CX complaint: no cool. Unit was off when i arrived. Tested and verified complaint. Run windings on compressor at 15, 10 and 7. When compressor tries to start, Amp draw goes to 9.8 for few seconds until i turns off. Ordering compressor, coupler. dye drier, 2 count and SS tech. Parts and labor covered under entitlements. Cannot reschedule due to SS tech needed. CX paid 120.00 for service. No money owed on repair visit.; ordrng 1 W10507884 (compressor) and 1 W11506635 (coupler) and 1 W10143759 (drier (service))"

We serviced a

WHIRLPOOL WASHER

Model MHW8630HW3

Near Midlothian, VA 23113

Jerod R.

Job Details: 07/18/2022

found dispenser acting weired ordered new tank. cx request JR for return; ordrng 1 W11318830 (tank) and 1 W11316271 (motor-pump)

We serviced a

KITCHENAID REFRIGERATOR

Model KFIS20XVMS11

Near Glen Allen, VA 23059

Joseph D.

Job Details: 07/18/2022

"cx complaint that freezer is frosting over, confirmed complaint, freezer door not sealing properly. hinged onto right slider in slightly wrong position, reseated and and cleared rails of frost. rails working properly. unit now sealing properly"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Waldorf, MD 20603

Robert A.

Job Details: 07/18/2022

"Cx complaint that the unit is not starting at all. I inspected the unit and confirmed the complaint. I found the wall outlet has 123v and good polarity, and there's 123v at the control board. However there is no flashing LED light or any voltage being sent to the UI console. The unit will need a new control and console to resolve the issue. I'm ordering the parts for the return visit.; ordrng 1 W11478526 (UI panel) and 1 W11419171 (control board)"

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Taneytown, MD 21787

Brian R.

Job Details: 07/18/2022

replaced strike and tested unit. lid now locks and unit checks. job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHV06

Near Hampton, VA 23666

Carl A.

Job Details: 07/18/2022

"cx complait of unit not dispecning ice,checked unit to find that augor motor stripped out causeing unit to sound like its going to dispence ice but dones't ordering poarts needed for repairs; ordrng 1 WPW10309864 (DIVIDER) and 1 WP63052-2 (Dispenser Engagement Yoke) and 1 W11310391 (MOTOR)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT541SZDM01

Near Crofton, MD 21114

Alexander D.

Job Details: 07/18/2022

"cx complaint handle broken and unit not level. inspected unit and verified complaint. advised cx handles are considered cosmetic and not covered past 30days, cx understands and wants to try glueing it back together since its a clean break. leveled unit. unit is now working properly"

We serviced a

WHIRLPOOL DRYER

Model CEM2745FQ1

Near Silver Spring, MD 20901

Andrew H.

Job Details: 07/18/2022

Customer complaint is a unit's not heating. Inspected unit and found 120 volts at the heater. I checked switch assembly and had the same result 120 volts at the switch. I checked timer under coin slot machine and found the red wire to the timer that supplies the other 120 volts to the system had come off the terminal male connector. I reseeded red wire on the terminal of timer and tested unit and unit began to heat. I explained to customer that the parts are covered but the labor isn't. The unit only has 3 month Labor warranty. Customer said that that part was just replaced and that it was our fault the wire wasn't on there correctly. I wasn't arguing with the customer I called the office and explain the issue and talk to Sarah v. She stated to not collect anything but to write down that there was a labor charge for $120. Per SV.

We serviced a

WHIRLPOOL DRYER

Model WED7500GW

Near Richmond, VA 23225

Jerod R.

Job Details: 07/18/2022

tested unit found unit had power to control nothing out unit console making a slightly noticable beep at all times ordered needed to fix; ordrng 1 W11124277 (overlay) and 1 W11124284 (control)

We serviced a

WHIRLPOOL DRYER

Model WGD95HEDC0

Near Silver Spring, MD 20902

Andrew H.

Job Details: 07/18/2022

Cx complaint is the unit is not spinning. I found the idler arm wheel locked up belt was spinning on the idler wheel. I quoted customer for replacing idler. Customer okay to repair. I replace idler arm and tested unit is now working properly. Customer pay with credit card.

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW1

Near Stafford, VA 22554

Tanner B.

Job Details: 07/18/2022

Removed clutch and shifter .. white dustv on both parts .. teeth on clutch wore down.. replaced both and ran recal/ diag cycle .. If cx calls back gearcase is needed . P/N W11449840 2ct

We serviced a

MAYTAG DRYER

Model MEDP576KW0

Near Bowie, MD 20721

David J.

Job Details: 07/18/2022

Cx complaint unit is running on its own and does not heat at times. Inspected unit and tested all features on timer. Heat in unit is working as well. Had Cx come and show me how they were using unit. Cx did not know about the sensing dry feature of wrinkle control and how it runs for 90 minutes extra with no heat. Explaining this to the Cx made sense because when it did this thats where is was at. Unit is working as intended.

We serviced a

JENNAIR OVEN

Model JDSP548HL00

Near Windsor, VA 23487

Austin D.

Job Details: 07/18/2022

"sr7733639673 cx complaint both ovens not working correctly. checked the unit and found that the ovens were having an intermitten issue where it will not turn on. it doesn't turn on more than it does. could never get the left to work on bake but it does on convection bake. called techline and was told to check the door switch circuits for continuity. had proper resistance. therfore, was told to reorder the main controls for the ovens. cx is very very unhappy with the unit at this time. adivsed her that i cannot do anything further at this time than order what is reccommended. advised cx to contact cx service if she is still not happy. cx agreed.; ordrng 2 W11319196 (push buttons)s and 1 W11388047 (UI panel) and 1 W11317945 (ACU) and 1 W11388048 (ACU) and 2 w11529902 (door switch)s"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Virginia Beach, VA 23464

Justin W.

Job Details: 07/18/2022

cx complaint unit not spinning or agitating. checked unit to find capacitor sounding bad. checked to find no oil under unit. tested capacitor to find reading is 0 ordering capacitor.; ordrng 2 W11395618 (capacitor (10 tribles))s

We serviced a

WHIRLPOOL DRYER

Model WED5100HW2

Near Suffolk, VA 23437

Austin D.

Job Details: 07/18/2022

came out to repalce the control and the sensor. disassembled the unit as needed. replaced all parts. put the unit back together. tested operation. unit is running as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF507HPS

Near Bowie, MD 20720

David J.

Job Details: 07/18/2022

Cx complaint unit not making ice and led is flashing. Inspected unit and found LED is out but the ice maker has been making ice. Cx stated she just wants to replace it. Replaced all parts as stated by previous tech. Tested ice maker and its functioning properly. All led in unit are also on. Unit is now working as intended.

We serviced a

IKEA DISHWASHER

Model IUD8555DX4

Near Alexandria, VA 22304

Christian C.

Job Details: 07/18/2022

Installed heating element. Tested unit no errors and no leaks.

We serviced a

MAYTAG WASHER

Model MVWB835DW0

Near Hyattsville, MD 20784

David J.

Job Details: 07/18/2022

F0E5 off balanced load F5E3 lid lock will not unlock F5E2 lid lock will not lock F5E1 lid switch fault Cx complaint unit stops running. Cx can mess with lid switch and it will continue. Inspected unit and found 4 error codes above. Removed error codes and put into diagnostic mode. Ran test 00 and the lid switch tried to activate but I was still able to open lid. Left diagnostic mode and went to turn UI back on and it kept cutting off. Lift lid and found the lid switch in the lock position. Pushed it in and now UI working again. Unit is going to need a new lid latch. Also inspecting lid and found washer lid is broken where the lid latch enters. Unit is going to need a new lid as well. Parts are being ordered for return visit. ; ordrng 1 W10810403 (Lid latch) and 1 W11259006 (Washer lid assembly)

We serviced a

WHIRLPOOL HOOD

Model KVWB406DSS4

Near ,

Richard B.

Job Details: 07/18/2022

"CX complant. Fan making noise. Inspected unit and found squerrill cage is loose from blower motor , Ordering blower wheel. Further work needed, RB; ordrng 1 W11351717 (blower fan.)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ00

Near Chesapeake City, MD 21915

Alexander W.

Job Details: 07/18/2022

Cx stated ice maker not working. Inspected tested and verified cx complaint found Ice maker to be defective. Ordering ice maker and reached for 7/28/22. ; ordrng 1 W10873791 (Ice maker)

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Lancaster, PA 17601

Justin L.

Job Details: 07/18/2022

cx complaint that the unit isnt working properly. was able to access unit and found timer isnt progressing. Ordering timer and setting return for Wed 7/20/22; ordrng 1 WPW10185982 (timer)

We serviced a

WHIRLPOOL WASHER

Model MVWX655DW1

Near Smithfield, VA 23430

Anthony D.

Job Details: 07/18/2022

cx complaint unit not spinning checked unit found drive hub to be stripped quoted cx $120 service call $110 labor $28.45 parts $15.00 shipping $1.71 tax totaling $275.16 cx agreed and paid in full ordering drive hub to complete repair; ordrng 1 W10528947 (drive hub)

We serviced a

WHIRLPOOL DRYER

Model whd560chw2

Near Henrico, VA 23229

Jerod R.

Job Details: 07/18/2022

replaced ordered part and tested unit is now fully functional

We serviced a

JENNAIR RANGE

Model JES1750FS1

Near Clarksville, MD 21029

Robert L.

Job Details: 07/18/2022

"cx complaint RF burner not comiong on fully, preheat too long and when resetting timer unit beeps andmust cancel, verified timer issue also found several f2e1 errors stored also red lights fading on console, cx had aluminum in base and roll out rack p blocking vents, impeeding preheat, relocated rack and pre heated in 12 minutes, RF burner has no action till at medium, ordering RF burmer, RF switch,bezels and console.......unit caulked in see pic, cx to remove caulk prior to repair; ordrng 1 W10919303 (panl-cntrl) and 1 WPW10251108 (elmnt-surf RF) and 1 W10917724 (switch-inf RF) and 4 W10663810 (bezel)s"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Portsmouth, VA 23701

Anthony D.

Job Details: 07/18/2022

cx complaint unit leaking water from icemaker checked unit fc temp at 10 degrees tested icemaker found water leaking due to fill tube not being all the way into fill cup repositioned fill tube into fill cup on icermaker tested unit working as designed

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Stephens City, VA 22655

Ezra M.

Job Details: 07/18/2022

"after lightning strike, unit unresponsive. unplugging unit and plugging back in causes very loud but brief buzzing noise. disconnected all connectors from control excepet power and encoders, came up normally. unplugged unit and connected vavles, same issue. followed by lid lock and shifter. with all connections but J2 disconnected, starts normally. reconnected J2, issue returned. disconnected disconneected cap, same issue. actuator, same issue. disconnected motor, starting normally. unit needs new motor."

We serviced a

JENN-AIR DISHWASHER

Model JDTSS247HS0

Near Chester, VA 23831

John P.

Job Details: 07/18/2022

Fce2F6e4F2e1CX complaint unit not working checked unit found keypad not responding when touching keys. Ordering UI and control.; ordrng 1 W11337647 (Ui) and 1 W11308807 (Control) and 1 W11228135 (Vent)

We serviced a

WHIRLPOOL WASHER

Model WTW8500DC2

Near Bowie, MD 20715

David J.

Job Details: 07/18/2022

F0E3 overload F0E5 Off balance load F9E2 unable to drain water F2E1 Stuck key Cx complaint unit was leaking water from under unit. Inspected unit and checked for error codes. Found the 4 above. Cleared error codes and ran diagnostic test on unit. When getting to the drain step 8 found that the lint sock on drain hose was a complete brick and was not allowing unit to drain properly. Which could have cause a lot of the codes. Cancelled test and removed lint sock. Re tested unit and went through the complete diagnostic cycle. Re check for error codes and hade none. Inspected under unit for any loose hose or cut Pinched or water and found none. Also found that Cx has unit draining into a tub and that tub is also clogged and not allowing the water to drain at the right pace. Unit is now working as intended. Explained to Cx that if they are going to use a lint sock to change it once a month and not once a year.

We serviced a

AMANA RANGE

Model AGR6603SFS3

Near Conway, SC 29526

Jason T.

Job Details: 07/18/2022

"Cx complaint, when unit is not in use gas valve on... fills the air with gas very quickly, currently the gas is off to the unit. Ordering gas leak detector and gas valve to complete the repair, will contact safety in reference to the unit also will contact tech line on return visit, dispatch will call the customer to schedule a return visit.; ordrng 1 W11449506 (Gas Valve) and 1 GasLeakDetector (Gas Leak Detector)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Silver Spring, MD 20902

Andrew H.

Job Details: 07/18/2022

Customers complaint is the unit is not cooling well. I found the refrigerator at 59� and the freezer at 32 degrees. Inspected evaporator and found the evaporator is completely Frozen over. I put unit into test mode and found evaporator thermistor shows it's open. After some time the thermistor show that it was closed. I defrosted evaporator. I checked thermistor and found it was reading 1.7 ohms at room temperature. When in a glass of ice water it shows 5.4 ohms. Unit will need new evaporator thermistor and control board. Will use user interface on return visit. Part show special order. Ordering parts.; ordrng 1 W11566851 (Control) and 1 WPW10384183 (Evap thermistor) and 1 W11581973 (Evap harness)

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH32519HV5

Near Little River, SC 29566

Jason T.

Job Details: 07/18/2022

"Cx complaint, turntable motor itself caught on fire which caused the support glass plate and cavity to be burned up tried removing the burned mark from the cavity still remains on the surface... pics on SD. Called tech line and spoke with Bryce to document findings REF # 7734138400. Advised tech to contact the safety team for product review, dispatch will reach out to the customer once Whirlpool is contacted.; tckt not sent, faulty send-to target"

We serviced a

WHIRLPOOL WASHER

Model MVW7232HW0

Near White Hall, MD 21161

Bernard M.

Job Details: 07/18/2022

"Replaced all parts per previous tech, recalibrated and ran auto test. Test completed without any issues. Unit checks good"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Little River, SC 29566

Jason T.

Job Details: 07/18/2022

"Cx complaint, no heater operation during any cycle, error code 7-1 disabled heater circuit. Tested all circuits, found open heater circuit, replaced from truck stock, ran factory diagnostic test to calibrate and verify unit operation... working as designed.; ordrng 1 W10518394 (Heater), used 1 W10518394 (Heater) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHW04

Near Virginia Beach, VA 23456

Zachery R.

Job Details: 07/18/2022

"cx complaint unit freezing products. checked temps, fc at 3 degrees towards top, 5 degrees in the middle and 6 degrees, in the bottom, top of rc at 37 degrees, bottom of rc at 38 degrees, advised cx to take some product out of rc so unit would have proper air flow, unit working as designed."

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near North Myrtle Beach, SC 29582

Jason T.

Job Details: 07/18/2022

"CX complaint, not heating properly during any cycle, tested all circuits and voltages. Found wiring harness at the heater itself loose on the terminal backed out of the connector, repaired to loose harness connection and verified vac voltage at the heater. Verified cycle temperature at 140 degrees, working as designed. Customer did not provide an email address."

We serviced a

MAYTAG REFRIGERATOR

Model MFI2570FEZ12

Near Baltimore, MD 21214

Shane M.

Job Details: 07/18/2022

"cx complaint the unit isnt dispensing ice. found stripped yoke. ordering yoke, auger motor, divider incase yoke doesnt want to come off..; ordrng 1 WP63052-2 (auger yoke) and 1 W11310391 (motor) and 1 WPW10309864 (divider)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Longs, SC 29568

Jason T.

Job Details: 07/18/2022

"Cx complaint, ice will not dispense cubed or crushed, found ice door separated at the auger also the ice door motor is not closing properly... causing warm air to migrate and causing the ice to freeze together. Advised customer ordering parts to complete the repair, just that will call to schedule a return visit, CX agreed.; ordrng 1 W11347840 (Ice Bucket) and 1 WP2220458 (Auger Coupler) and 1 W11202789 (Auger Motor) and 1 W11098702 (Ice Door) and 1 W11573761 (Support plate) and 1 WPW10291905 (Gasket seal)"

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