Service History 1008 - VIA Appliance

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Richmond, VA 23226

Joseph D.

Job Details: 07/18/2022

"cx complaint of persistent f6e1 errors, harness checks good, console does not hae steady dc voltage on any pins. 120 vac to main control. when i do get the f6e1 error to clear, led display is garbled. must reschedule when available.; ordrng 1 W11462458 (acu) and 1 W11460962 (console)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS01

Near Greenville, NC 27858

Ronnie B.

Job Details: 07/18/2022

cx complaint of rc not cooling. Checked unit and found evap frosted over. Checked thermistors and evap thermistor is reading 48 degrees and covered in ice. service pointer W11450890 calls for replacement of boards. service pointer W11033419D calls for evap panel replacement. Checked heater and found defrost heater reading open.; ordrng 1 W11291124 (heater)

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Richmond, VA 23227

Gill G.

Job Details: 07/18/2022

cx complaint: unit is not filling or taking too long to fill. no stored fault codes. started QUICK cycle and monitored fill. selected DEEP FILL HIGH. monitored cycle. unit filled to normal level for selection. unit is working as designed. removed water hoses and observed incoming water pressure. no issues found at this time. unit is working as designed.

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Enola, PA 17025

Fred G.

Job Details: 07/18/2022

i was able to access unit and replace the dispenser as per previous tech. tested unit and found dispenser now opens. unit checks good.

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Charlottesville, VA 22903

Kyle A.

Job Details: 07/18/2022

Installed gearcase and shifter and leaked checked unit and unit is now as designed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near Frederick, MD 21702

Ricky E.

Job Details: 07/18/2022

"5-1 customer stated that the unit wasnt drying. ran diag and the unit gave a door latch error. fnd no issues with the door latch, and the heating circuit shows no faults... reset the control in diag, unit cks ok.."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ04

Near Woodbridge, VA 22192

Robert W.

Job Details: 07/18/2022

Tested auger motor and auger motor is working properly the IM and bin and solenoid are the issue replaced and tested unit is working properly.

We serviced a

WHIRLPOOL WASHER

Model WFW3090JW0

Near Lebanon, PA 17042

Justin L.

Job Details: 07/18/2022

As per previous visit was able to access unit and replace control. Tested unit and unit now checks good no further work needed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW00

Near Richmond, VA 23223

Chris B.

Job Details: 07/18/2022

cx complaint rc will not cool and fc works fine inspected unit found obstruction in air tunnel in fc leading to rc thawed ice from tunnel cx stated she had accidentaly left door open for a long period of time and thats what possibly caused ice to form in air tunnel collected 120 sc cc

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Powhatan, VA 23139

Jerod R.

Job Details: 07/18/2022

both inner and outer panels are starting to rust ordered outer as well; ordrng 1 W11461682 (outer panel)

We serviced a

WHIRLPOOL WASHER

Model WTW7120HW0

Near Richmond, VA 23222

Chris B.

Job Details: 07/18/2022

replaced stator and clutch and strike and control when powering up unit... display did not work found obstruction on new control reordering control; ordrng 1 W11419051 (control)

We serviced a

MAYTAG REFRIGERATOR

Model MFF2055DRM00

Near Elkton, MD 21921

Alexander W.

Job Details: 07/18/2022

"Cx stated frost on back wall of freezer tested inspected but cannot verify cx complaint checked seals on unit, unit is working as designed job is complete."

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Keswick, VA 22947

Kyle A.

Job Details: 07/18/2022

Cx complaint of unit not completing cycle. Did confirm and found connection loose on capacitor. Also found inlet clogged with sediment. Advised cx to get inline/house filter. Or to regularly clean filter.; saved tckt

We serviced a

MAYTAG DRYER

Model MEDC215EW1

Near Orrtanna, PA 17353

Andrew S.

Job Details: 07/18/2022

"Cx complaint is that the clothes are hot and damp after the cycle ends. Upon arrival I found that the unit is getting good ventilaion at the unit. I was unable to find an exit point around the house. I am ordering the timer, heat switch and cycling thermostat. Please contact cx when the parts are available to schedule the return.; ordrng 1 WP3387134 (Cycling THermostat) and 1 WPW10185982 (Timer) and 1 WP3399639 (temp switch)"

We serviced a

WHIRLPOOL DRYER

Model WED8500SR0

Near Bethesda, MD 20814

Roberto I.

Job Details: 07/18/2022

Replaced parts and ran a cycle. The unit worked as designed. Collected $125

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near York, PA 17402

Sal R.

Job Details: 07/18/2022

CX complaint was that the unti was not completing a cycle. I found a F0E4 error code. I was able to correct a water line issue at the Unit valve and unit now test good.

We serviced a

WHIRLPOOL ICE MAKER

Model KUID308HPS00

Near Wyomissing, PA 19610

Marc M.

Job Details: 07/18/2022

"cx complaint unit not producing ice. cx stated that the unit made ice for about a week after previous SS repair, even thru a holiday weekend where they used more ice than usual. cx stated after that point the unit started producing a 'grinding' sound and resulted in feeling warmer in the compartment and eventually stopping ice production altogether. upon arrival checked cycle and found unit performs flush cycle with no issue. upon the flush cycle ending found that the compressor would not start. found failed start device. replaced with van stock and tested. unit now checks good. documented with techline; used 1 WP2217224 (start device) from stock"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SDZ0

Near Baltimore, MD 21212

Shane M.

Job Details: 07/18/2022

"cx complaint the unit isnt washing proper. found no high loop on drain so this was allowing dirty water back into the unit. added a high loop. cx not using rinseaid. no hot water. no error codes in test mode. advised cx to make sure stink water is hot before starting, buy rinseaid, and buy affresh pods for cleaning. cx paid svc by card."

We serviced a

JENNAIR DISHWASHER

Model JDTSS244GL0

Near Windsor, VA 23487

Austin D.

Job Details: 07/18/2022

cx complaint the unit is not running all the time and shutting down intermittenly. found the electrical error codes. replaced the ui and control to resovle the issue. put the unit back together. tested operation. unit is running as designed.

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Elkton, MD 21921

Alexander W.

Job Details: 07/18/2022

"Cx stated unit not draining inspected tested and verified cx complaint. Found F9E1, FAE2 and F8E1 error codes cleared codes and tested drain pump , its getting proper voltage but pump motor not on and not helping drain pump. Found sump defective ordering sump assembly, harness and control just in case. Cannot reschedule at this time due to SO parts. ; ordrng 1 W11416363 (Sump assembly) and 1 W11344507 (Harness) and 1 W11410063 (Control)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model GI7FVCXWB00

Near La Plata, MD 20646

Robert A.

Job Details: 07/18/2022

"Cx complaint that the unit still has no ice being made. I inspected the unit and confirmed the complaint. The temps are good, ice has built up again in the ice box. I removed the ice and diagnosed again. I found heavy corrosion on all connectors connected to the IM, I also found the test button is stuck pressed in causing a constant harvest cycle. I called techline to document the issue. They had me run test 18 and concluded that the unit needs a new IM and ice box harness to resolve the issue because of the damage the overflowing water has done. I'm ordering the parts for the return visit. I left the cx with a quote for the repair.sr7734052285; ordrng 1 W10249475 (IM harness 61.24) and 1 W10884855 (switch 51.86)"

We serviced a

KITCHENAID BUILT-IN M/W

Model KMBD104GSS01

Near Ruckersville, VA 22968

Eric F.

Job Details: 07/18/2022

"Installed parts, tested unit, issue persists. Called techline, techline advised to check door closure, unit has known installation issues that can result in door not closing properly. Confirmed door not closing fully on right side, confirmed that installation is not symmetrically flush, unit is not able to consistently pull door closed. Adjusted installation, unit closes properly now."

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Woodbridge, VA 22193

Robert W.

Job Details: 07/18/2022

CX complaint is the unit is making noise. Inspected unit and found the washplate loose tighten and tested unit is working properly.

We serviced a

AMANA RANGE

Model AER6303MFS3

Near Lebanon, PA 17042

Justin L.

Job Details: 07/18/2022

cx complaint unit displaying F1E0 . Was able to access unit and verify error code. Verified model and serial and during testing found cx to have an infestation that will need addressed before proceeding. Cx will need to provide a receipt of extermination and after they provide proof office will need to reschedule to replace control; ordrng 1 W11536794 (control)

We serviced a

KITCHENAID MICROWAVE

Model KMBS104ESS03

Near Leonardtown, MD 20650

Shane B.

Job Details: 07/18/2022

"installed both parts and restored power. all buttons work, display is correct. unit is working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Hampton, VA 23666

Carl A.

Job Details: 07/18/2022

"installed permagum as instructed,cx not happy with the way it was repairs and told tech that they were going to call whirlpool,tested unit works as designed ,did notice ffc door buldgeing"

We serviced a

WHIRLPOOL REFRIGERATOR

Model SBD20NE

Near Bethesda, MD 20814

Roberto I.

Job Details: 07/18/2022

"Replaced icemaker, it cycled and filled immediately. Collected $110"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHW08

Near ,

Alexander W.

Job Details: 07/18/2022

Cx stated unit is takes to long to make ice and ice maker seems to not work. Inspected tested and verified cx complaint found while putting ice maker in test cycle inlet valve barely sending any water up inspected full tube and full tube is clear of any ice build up ordering valve cannot reached at this time due to SO part. ; ordrng 1 W11546685 (Valve)

We serviced a

AMANA O.T.R MICROWAVE

Model AMV2307PFS07

Near Hagerstown, MD 21740

Danny R.

Job Details: 07/18/2022

imnstalled parts checkok

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Newport News, VA 23606

Carl A.

Job Details: 07/18/2022

"cx complaint of unit leaking water,checked unit to find tub to be cracked from manufacture installing shipping bolts in bent,so cx trired to removed them to find tub cracked ordering parts needed for repairs; ordrng 4 W11316766 (Shock Absorber)s and 1 W11287253 (Assembly, Tub And Drum) and 1 W11458345 (Pump) and 2 labors and 1 W11491750 (PANEL)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC300ESS01

Near Wilmington, DE 19803

Taylor F.

Job Details: 07/18/2022

Cx compaint is unit not making ice. Tested inspected and verifed complaint. Found the IM to be stuck mid cycle and not responding when jumped. Replaced IM from pre ID and unit is now working as designed. Job is complete. Cx paid in full by CC.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ05

Near Elkridge, MD 21075

Neil H.

Job Details: 07/18/2022

"cx complaint poor cooling in the rc and fc found the fc evap covered in frost unit will need to be thawed out 2 count thermistor,clip,control and harness back wall needs to be rmoved thawed and parts installed and unit put back together.; ordrng 1 W11545823 (HARNSWIRE) and 1 W11449482 (Whirlpool Refrigerator Control Board) and 1 W11437914 (r thermistor clip)"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW1

Near Wilmington, DE 19803

Taylor F.

Job Details: 07/18/2022

Cx complaint is unit making a loud grinding noise and not spinning out. Tested inspected and verifed complaint. Was able to get the lid lock to work enough to test the unit and found the hub and gearacase to be defective. Quoted cx for total repair and cx is not going through with the repair at this time. Called the office and refunded the cx 138.12 for the part and shipping. Job is complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507EBL01

Near Saint Michaels, MD 21663

Jonathon C.

Job Details: 07/18/2022

"cx complaint, unit randomly stops cooling and says PO on UI. tested unit, unable to verifiy complaint. attempted to force failure buy running every test the unit has. all passed. im ordering a power supply board as it seems to be a common cause for this specific issue. unable to resched due to contract.; ordrng 1 W10830278 (cntrl-elec)"

We serviced a

WHIRLPOOL RANGE

Model GR440LXLP0

Near Midlothian, VA 23112

John P.

Job Details: 07/18/2022

Installed element tested working as designed.

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Newport News, VA 23608

Carl A.

Job Details: 07/18/2022

replaced all parts tested and calibrated unit works as designed

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Burke, VA 22015

Christian C.

Job Details: 07/18/2022

Installed friction sleeves. Tested door. Door does not drop without resistance. Unit is working as designed.

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JZ3

Near Elkridge, MD 21075

Justin S.

Job Details: 07/18/2022

replaced the door gasket and tested. the unit is now good

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Henrico, VA 23228

Joseph D.

Job Details: 07/18/2022

"cx complaint of unit not functioning. confirmed complaint, unit with 'motor unable to reach target rpm' error. found basket unable to spin or agitate. unpon inpsection found capacitor bulged and failed, oil leaking from capacitor, unable to start drive motor. must replace please.; ordrng 1 W11395618 (cap)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near La Plata, MD 20646

Justin S.

Job Details: 07/18/2022

the door switch is spray foamed into position. only pulling small peices of the switch off at a time. called tech support and spoke with a drew. unit cannot be repaired

We serviced a

MAYTAG RANGE

Model MER8600DS0

Near Manassas, VA 20111

Demonte S.

Job Details: 07/18/2022

Installed the Door Seal. Unit is working as Designed. Cx paid for the Labor by Card. ( Any questions please check Sd Pictures.)

We serviced a

WHIRLPOOL FREEZER

Model ASI2175GRS07

Near Mechanicsburg, PA 17050

Fred G.

Job Details: 07/18/2022

"cx complaint units fc gasket is not sealing. inspected unit and found top right side of gasket was not sealing, also found rc was not cooling due to frost build up on evap. removed evap cover and defrosted evap. heat fc door gasket up to get door to seal. unit now checks good."

We serviced a

MAYTAG WASHER

Model MVWB765FW0

Near Richmond, VA 23228

Joseph D.

Job Details: 07/18/2022

"cx complaint that unit is jumping around, confirmed complaint fourd tub rubbing interior wall, replaced suspension and unit spinning properly."

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAHZ0

Near Finksburg, MD 21048

Brian R.

Job Details: 07/18/2022

cx complaint is rack is falling on one side and roller blew out. checked unit and unit will need adjusters replaced. as soon as approval is given and parts are in office will schedule.; ordrng 1 W10712395 (Adjuster Kit)

We serviced a

KITCHENAID HOOD

Model KVWB406DSS3

Near Ashburn, VA 20148

Carl R.

Job Details: 07/18/2022

Hood not operating..had cx check power at the circuit breaker. Unit is working properly. No parts needed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHV0

Near Poquoson, VA 23662

Lucas R.

Job Details: 07/18/2022

"cx complaint unit not starting, checked unit found start button on panel making intermittent contact to u.i.; ordrng 1 W11116422 (panel-cntl) and 1 W11368911 (u.i)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near La Plata, MD 20646

Robert A.

Job Details: 07/18/2022

"I installed the ordered part (thermistor clip) and tested the unit for the cx. I stand corrected I was wrong, the advice from WP techline to correctly position the thermistor on the rubber portion rather than directly on the evap tubing resolved the issue. Therefore the initial issues were the defrost connector seperated and incorrect position of the thermistor. The IM was in the off position so I turned it on as well. The unit is working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Tappahannock, VA 22560

Lucas R.

Job Details: 07/18/2022

"replaced compressor, and drier, control, fc and rc thermistors, vaccumed to -30'hg, vacuume held fotr 20 min. charged low pressure at -5 psi, amp draw .8 amps on compressor, unit working as designed."

We serviced a

MAYTAG WASHER

Model MVWC465HW3

Near Mechanicsville, MD 20659

Robert A.

Job Details: 07/18/2022

"I came to install the ordered parts. The control board is not the right one for this model washer. I layout of the connectors are fine, but the two screws and protruded edge that hold the control in place are not the same as the original. As a result the only thing holding the control in place is the control knob. I replaced the harness anyway just to see if it resolve the issue. It did not, same result. The new control will finish the job. I'm ordering another control for the return visit.; ordrng 1 W11608058 (control)"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW

Near Baltimore, MD 21229

Neil H.

Job Details: 07/18/2022

the model and serial number is missing nobody knows where it is so i can't verify the unit so explained to them i can't tell if that's the unit or not they need to call lowes or whirlpool; saved tckt

We serviced a

MAYTAG WASHER

Model MVWB835DW

Near Mechanicsville, MD 20659

Robert A.

Job Details: 07/18/2022

"Cx complaint that the unit is not filling with water. I inspected the unit to confirm the complaint. I found a f2e1 error code, I cleared the code and ran a service cycle. All components passed with no issues. I ran manual test of the water valves, they worked fine as well. I started a normal cycle to see if water was entering the unit, water entered the unit and the cycle continued. I showed the cx the use & care guide (page 4) information about the water level washing for units with a washplate are differnet from those with agitators. The unit is working as designed."

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Catonsville, MD 21228

Neil H.

Job Details: 07/18/2022

cx complaint the water level sensing found no errors recalb. washer and tested and checked good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Timonium, MD 21093

Shane M.

Job Details: 07/18/2022

cx complaint the unit is freezing items in RC. found damper contol pushed out of location. added sealer & replaced damper is correct spot. unit working properly.

We serviced a

JENNAIR OVEN

Model W30400P

Near Baltimore, MD 21231

Neil H.

Job Details: 07/18/2022

replaced both hinges unit checked good door opening and closing smooth.

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW0

Near Ashland, VA 23005

Gill G.

Job Details: 07/18/2022

cx complaint: unit is leaking during spin. no stored fault codes. inspeced unit and found unit is not level. leveled unit. inspected fabric softner area for obstructions or damage. checked tub ring. tested for leaks. no leaks found at this time. unit is working as designed.

We serviced a

KITCHENAID OVEN

Model KOCE500EBS11

Near New Oxford, PA 17350

Andrew S.

Job Details: 07/18/2022

Cx complaint is that the unit will intemittently in the middle of a bake stop and ask to adjust the temp. cx also stated that the microwave will stop in cycles and state that the door needs shut. I found that the top Left corner of door frame was warped. I called TL and spoke with JR. He asked for pictures of the gap. I supplied the documentation. Unit was then deemed unrepairable.

We serviced a

WHIRLPOOL DRYER

Model WED8620HC2

Near Fairfax, VA 22030

Christian C.

Job Details: 07/18/2022

Cx complaint of a clanking noise. Inspected unit no errors. Put 4 wet towels to test unit. Found drum grinding on right panel at certain angles. Right panel does not appear deformed. Ordering W10541657-drum. Please ship to cx oversized part. Informed cx to call once they recieve and inspect the part.; ordrng 1 W10541657 (drum)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS03

Near Sykesville, MD 21784

Brian R.

Job Details: 07/18/2022

cx complaint is unit does not make ice unless its on max ice and ice is all frozen together and large pieces. took temp readings in unit of 10 in Freezer and 19 through ice maker and fan not hitting high speed. saw ice 3-5 pieces together as very high spots and ice froze around ice bin. will order updated parts as well as parts needed and office to schedule.; ordrng 1 W11578046 (UI Black) and 1 W10846539 (Fan motor) and 1 W11482383 (Valve) and 1 W11224256 (Control) and 1 W11579560 (Ice Maker)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Arlington, VA 22204

Dustin F.

Job Details: 07/18/2022

"CX complaint: no water line connected, fridge loudUpon arrival, CX presented me with a video of what sounded like the compressor, and a water line she wanted installed.Inspected unit, found No water line behind the unit, as well as no ice maker inside the freezer. Informed CX she could get an ice maker to install through whirlpool after she had someone licensed run her a water line for her fridge. ipected unit, found all thermistors in range, condensor fan and compressor opperating as intended. NO out of the ordinary noises heard at this time. CX will contact WP if she has any other issues."

We serviced a

WHIRLPOOL FREEZER

Model WZF34X16DW

Near Reinholds, PA 17569

Marc M.

Job Details: 07/18/2022

cx complaint cooling concerns. cx stated that he found the unit creeping to the 30's in strictly the upper portion of the unit where as the bottom half of the unit was running at 10 degrees. checked and upon visit today found that the evap had a perfect frost pattern and all temps were as expected. unit may have experienced a defrost failure but has only been plugged in now for about 2 days so if the thermistor/defrost cycle has failed it will take more time to develop. instructed cx to continue to monitor and call back in if the issue persists.

We serviced a

WHIRLPOOL OVEN

Model WFG525S0JS2

Near Berlin, MD 21811

Michael E.

Job Details: 07/18/2022

CX complaint: food taking longer to cook. I tested the temps and they are correct...4 degrees over what temp sensor shows. Unit is working properly. Job is complete.

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH32519HZ07

Near Frederick, MD 21702

Ricky E.

Job Details: 07/18/2022

customer stated that the unit tt motor wasnt turning.. verified issue and fnd burnt connections at the tt motor and no power to the motor.. the un it will need the motor and control; ordrng 1 W10642989 (motor-turn) and 1 w11342846 (control)

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Fredericksburg, VA 22408

Thomas B.

Job Details: 07/18/2022

Cx complaint unit is not working properly inspected unit removed and replaced the heating element per service pointer tested and inspected for proper use unit now functions normally.

We serviced a

WHIRLPOOL DISHWASHER

Model MDB4949SHB

Near Sinking Spring, PA 19608

Marc M.

Job Details: 07/18/2022

cx complaint unit not draininig tub at end of cycle. inspected unit and found that the drain cycle does activate when selected. drain pump runs and no items are blocking the pump from rotating the impellor. found no standing water in tub upon arrival so began 'normal' cycle and drained prematurely to test drain. found drain pump would then intermitently not rotate. removed panel to check again and found that the the harness feeding the pump was loose and not consistently sending voltage to the pump. fully inserted harness and tested unit. unit now checks good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near King William, VA 23086

Gill G.

Job Details: 07/18/2022

verified cx complaint of unit not cooling. found evap covered in ice. heating circuit is working but not running long enough to finish defrost. thawed ice. replaced defrost sensor. verified it is in proper location. added zip tie to clip. unit is now cooling.; used 1 WPW10384183 (thermistor) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near King William, VA 23086

Gill G.

Job Details: 07/18/2022

We serviced a

WHIRLPOOL WASHER

Model MVW6230HW2

Near Gordonsville, VA 22942

Eric F.

Job Details: 07/18/2022

"Installed motor and capacitor, tested unit, unit working as designed."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS01

Near Port Republic, MD 20676

Shane B.

Job Details: 07/18/2022

"complaint is the ice in the bin freezing together and the water dispensor not working properly. when i arrived unit was set to 36/-5. prob shows 34/-5. ice box fan is running. gaskets on the side of the door have a lot of frost on them. water dispensor is slow even with filter removed. called techline with my findings, they advised replacing door gasket and air duct gaskets. they said water flow issue most likely is one of the valves. marking both for use on return. schedule when apporoved and parts are available. SR#7734129608.; ordrng 2 W10834282 (retainer)s and 2 W10917313 (gasket-dor)s and 2 W11227369 (gasket)s"

We serviced a

KITCHENAID REFRIGERATOR

Model KBFS25ETSS00

Near Palmyra, PA 17078

Justin L.

Job Details: 07/18/2022

As per previous tech was able to access unit and verify temperatures. Unit has temps of 38F in RC and 0F in the FC and a good frost patter with the fan working. As of now unit operating as designed no further work needed. Cx will continue to monitor

We serviced a

KITCHENAID REFRIGERATOR

Model KFFS20EYMS02

Near Pikesville, MD 21208

Keith H.

Job Details: 07/18/2022

cx complaint is unit not cooling inpsected unit and found ice buildup at bttom of freezer and cx is unbale to close freezer door i cleared ice and drain tube and door is closing. we called landlord to collect payment and he says he has to find a credit card and he has to call back

We serviced a

KITCHENAID RANGE

Model KFGG500EWH4

Near Waynesboro, PA 17268

Andrew S.

Job Details: 07/18/2022

Cx complaint is that the unit is not holding temp. It is reading 30 degrees less than its set per an over thermometer. I ran the temp calibration and found that it is averaging 339.5 Degrees when set at 350. I found that a previous company had the offset set to 15 degrees. I call TL and spoke with Austin. I informed him of my findings and he recommended setting the offset up another 10 degrees. I set the offset up. Job complete.

We serviced a

WHIRLPOOL FREEZER

Model WZF34X16DW04

Near Leesburg, VA 20175

Carl R.

Job Details: 07/18/2022

"The freezer isn't cooling enough and food kept inside kept on melting. Inspected unit, found frost on lower bottom of evap. And found thermistor in wrong location. Replaced thermistor and put in correct position. Lower left corner of door is not sealing, used heat gun to treat door gasket. Door gasket not sealing like it should. Ordering new door; ordrng 1 W10746780 (Door)"

We serviced a

KITCHENAID ICE MAKER

Model KUIX335HPS00

Near Middletown, PA 17057

Justin L.

Job Details: 07/18/2022

As per previous tech was able to access unit and replace cutting Grid. Was then able to watch unit rinse and start making ice. Unit now operating as designed no further work needed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW01

Near Reston, VA 20191

Carl R.

Job Details: 07/18/2022

"Not Cooling - Top Freezer Refrigerator - Prior 30. Refrigerator door gasket is not holding properly. Seams to be allowing air in the refrigerator which is causing the freezer to frost over, and freezer tower is needed due to gaskets allowing more air in freezer, causing the frost to build. Needs tower, and refrigerator door.; ordrng 1 LW10599404 (Door) and 1 WP2254360 (Seal) and 1 W11126274 (Tower)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDP350PAAW4

Near Williamsport, MD 21795

Danny R.

Job Details: 07/18/2022

installedpart checks ok

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near Felton, PA 17322

Tanner B.

Job Details: 07/18/2022

"Found loose connection on heater, reseated and tested unit. job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHW4

Near Tappahannock, VA 22560

Lucas R.

Job Details: 07/18/2022

"replaced control, unable to fully test, no water supply in store."

We serviced a

WHIRLPOOL WASHER

Model MVW7232HW0

Near Woodbridge, VA 22191

Robert W.

Job Details: 07/18/2022

Replaced Pump and harness unit tested and is working properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Sykesville, MD 21784

Brian R.

Job Details: 07/18/2022

cx complaint is slow ice but she does get some ice. and a water leak out the top of the unit where control or light she said. ice bin about half full. can gwet water out door. took temp readings of 0 in Freezer and 42 in FF. pulled cover off top to see where leaks coming from. found mullion cold and full of moisture. will order parts needed and office to schedule. ; ordrng 1 W11542654 (Ice Maker) and 1 WPW10384183 (Thermistor) and 1 WPW10624451 (Mullion) and 1 W11035836 (Control)

We serviced a

WHIRLPOOL WASHER

Model WFW96HEAW0

Near Herndon, VA 20171

Richard B.

Job Details: 07/18/2022

"CX complant. On two occassions washer filled up on its own and almost flooded house. Inspected unit and found door lock error code , Measuerd valve assembly and out of range , Changed valve assembly . Charged accordingly. Collected 381.26 tested machine , No leaks, . RB"

We serviced a

MAYTAG DRYER

Model MED5630HC2

Near Winchester, VA 22603

Ezra M.

Job Details: 07/18/2022

"installed drum, tested, working properly"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ

Near Charlottesville, VA 22901

Kyle A.

Job Details: 07/18/2022

Cx denied service due to unit being out of warranty.

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW0

Near La Plata, MD 20646

Justin S.

Job Details: 07/18/2022

replaced the suspension and tested. the unit is now good

We serviced a

WHIRLPOOL WASHER

Model WTW7500GC2

Near Salisbury, MD 21804

Michael E.

Job Details: 07/18/2022

"CX complaint: F5E3 error code. Tested and verified complaint. ACU unresponsive, only flashes F5. Quoted CX price for latch W10861642, ACU W11130238, and 2 screws WPW10273971. CX decided not to repair. CX paid for sewrvice on CC. Job is complete."

We serviced a

MAYTAG DRYER

Model MEDB835DW4

Near Hampstead, MD 21074

Brian R.

Job Details: 07/18/2022

cx complaint is unit makes a loud sound when it starts and after a few min it goes away. tested unit and heard sound. unit needs Idler replaced and when units apart we will cleasr out lint and lube rollers.; ordrng 1 W10837240 (Idler Pulley 26.75)

We serviced a

WHIRLPOOL RANGE

Model WFE550S0LZ2

Near Ocean Pines, MD 21811

Michael E.

Job Details: 07/18/2022

CX complaint: not heating all the way and F3E0 error code. Tested and verified complaint. I could not duplicate the fault. I replaced the ACU and temp sensor. Tested unit and it is now working properly. Job is complete

We serviced a

WHIRLPOOL FREEZER

Model WRS321SDHZ04

Near Portsmouth, VA 23701

Zachery R.

Job Details: 07/18/2022

"cx complaint unit not cooling, checked unit, amp draw reading .9 amps, checked temps, fc at 9 degrees, rc at 40 degrees, evap fan is good, thermistor is in range. evap has partial frost pattern, ordering ss components to complete repair. cx extremely rude; ordrng 1 WP2188822 (evaporator) and 1 W10507884 (compressor) and 1 WPW10143759 (dryer) and 1 W10913906 (coupler) and 1 4387444 (evap repar) and 1 876765 (mtg kit)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ11

Near New Bern, NC 28560

Ronnie B.

Job Details: 07/18/2022

"cx complaint of unit freezing food in rc and not dispensing ice. Checked unit and found thermistor reading out of range, damper door not closing, and yoke on auger has chewed threads on auger shaft. ordering parts needed for repair.; ordrng 1 WP63052-2 (impeller) and 1 WPW10317991 (motor) and 1 WPW10309864 (divider) and 1 W11529245 (ice box fan)"

We serviced a

MAYTAG WASHER

Model MVW6230HW1

Near Rising Sun, MD 21911

Alexander W.

Job Details: 07/18/2022

Cx stated unit is making loud screeching noise. Tested inspected and verified cx complaint. ; ordrng 1 W10721967 (Splutch)

We serviced a

WHIRLPOOL FREEZER

Model WRT519SZDM06

Near Ocean City, MD 21842

Michael E.

Job Details: 07/18/2022

CX complaint: ice had stopped for few days and then resumed and RC door gasket coming out often. Tested and verified complaint. IM is working properly at this time. I put RC door gasket back in place but did not feel like has a good hold. Ordering RC door gasket W11030683 and marking valve and IM for return visit just in case. Scheduled next visit for 7/25 any time; ordrng 1 W11030683 (gasket-dor)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM08

Near Virginia Beach, VA 23452

Zachery R.

Job Details: 07/18/2022

"replaced control and sump with motor, tested, seems as if motor is not turning wash arm, spoke with office was advised job can be scheduled for the 20th with clear door. motor reading 8 ohms with 75 vac while motor is running. power supply is not grounded. called techline, spoke with kurt was advised to tell cx to contact electrician and advise to have unit grounded. cx agreed "

We serviced a

AMANA REFRIGERATOR

Model ART318FFDW07

Near Dover, PA 17315

Sal R.

Job Details: 07/18/2022

"CX complaint was that the food in the RC was freezing . I was able to access the Evap and found that the unti had just finished a defrost. I tested the thermistor and found it to OHM out at 19,000 ohms. I replaced the thermistor and unit test good. I informed CX to watch the unti and call back in 48hr's if issues continue.; used 1 W10384183 (thermistor) from stock"

We serviced a

JENN-AIR RANGE

Model JES1450DS1

Near Norfolk, VA 23509

Justin W.

Job Details: 07/18/2022

"replaced control, element, and switches. tested unit working as designed"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Charlottesville, VA 22901

Kyle A.

Job Details: 07/18/2022

Cx complaint of unit tearing clothes. Did confirm and found large chip of enamel sticking out of drum. Will need to return with the drum.; ordrng 1 W10554251 (Basket)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHW08

Near Newport News, VA 23602

Carl A.

Job Details: 07/18/2022

replaced icemaker tested unit works as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX988SIBM03

Near Chambersburg, PA 17202

Andrew S.

Job Details: 07/18/2022

Per previous diag and TL recommendation I quoted the cx for the cost of the evap fan. Cx paid in full. I was then able to access and replace the the evap fan motor with one from VS. I then repowered the unit and found that the unit started devloping a frost pattern and is cooling. Job complete; used 1 W11087438 (Evap fan) from stock

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH31017HS09

Near Ruther Glen, VA 22546

Thomas B.

Job Details: 07/18/2022

Cx complaint unit is not working properly inspected unit found cx broke off bulb inside socket removed and replaced the bulb cx had supplied found light will not shut off stays on unit will need new control board to fix issue; ordrng 1 W11552018 (Control)

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Saint Thomas, PA 17252

Andrew S.

Job Details: 07/18/2022

Cx complaint is that the unit is not spinning out clothes. Upon arrival I found an F0E5. I cleared the error code and ran the diag test. I found that when entering the spin cycle the drive hub is just spinning on the shaft and not engaging. I quoted cx for the cost of the repair. Cx paid for the service call parts and shipping and will need to pay the labor on return. Please contact cx when the parts are avialable to schedule the return visit.; ordrng 1 W11161960 (Agitator) and 1 W10528947 (Drive Hub)

We serviced a

KITCHENAID OVEN

Model KEBK101BSS00

Near Bumpass, VA 23024

Thomas B.

Job Details: 07/18/2022

Cx complaint unit is not working properly inspected unit found f6e6 error after replacing the thermal fuse cx states this all happened after a storm ordering the appliance manager to fix issue. Cx paid in full by check 6555; ordrng 1 WPW10317343 (cntrl-elec)

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS02

Near Glen Allen, VA 23059

Joseph D.

Job Details: 07/18/2022

"cx complaint that unit will not power on. confirmed complaint. unit will not power on. found 5-12v dc to console yet console non responsive. according to tech manual, replace ui is required.; ordrng 1 W11297709 (console 1)"

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