Service History 1008 - VIA Appliance

We serviced a

MAYTAG WASHER

Model MVWC565FW3

Near Myrtle Beach, South Carolina 29575

Jason T.

Job Details: 07/18/2022

"Cx complaint, excessive shaking during wash-high speed spin, found drive motor slipping during manual agitation test. Ordering drive motor to complete the repair, dispatch will call to schedule a return visit, cx agreed.; ordrng 1 W11497303 (Drive Motor)"

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near New Castle, Delaware 19720

Frederick R.

Job Details: 07/18/2022

cx complaint is DW leaking. INspected/tested and verified complaint. Replaced tub and hinge per prior diagnosis. Swapped all existing parts and ran a test cycle. Unit ran for 30mins and no leaks. Unit working properly. Job is complete

We serviced a

AMANA REFRIGERATOR

Model ASI2575GRS00

Near New Castle, Delaware 19720

Frederick R.

Job Details: 07/18/2022

"CX complaint is unit a no cool.. Inspected/tested and verified complaint. Pulled evap cover and frost pattern on cap tube down to the first rung on evp. Checked thermistor in ice and it was 17kohms. No oil or sign of leaks. Took cover off back and pulled amp dray of 0.71. Compressor was hot and running non stop. Unit in back is does show evidence of rodent feces. Unit needs evaporator, UV drier and coupler. 2 CT SS job. Quoted CX $752.98 for cost of repair. CX wants to think about it. CX paid the $120 SCfee and if he goes through with repair he would owe a balance of $632.98. Closing ticket in case they dont call back"

We serviced a

JENN-AIR RANGE

Model JGRP436HL00

Near Timonium, Maryland 21093

Shane M.

Job Details: 07/18/2022

"cx complaint he has no actions at ovens control. can confirmed tried to put unit into test mode. no results. tried twice. when opening door, oven light turns on. tried to turn oven light on when door is shut. no action. cook top works fine. ordering both controls.; ordrng 1 W11356248 (control) and 1 W11356247 (control)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHZ0

Near Myrtle Beach, South Carolina 29588

Jason T.

Job Details: 07/18/2022

"Cx complaint, will not start a wash cycle, fills with water and drains. Also lower panel cover offset from the tub bracket assembly, retainers are separated. Error code found 7-1 disabled heater 4-3 wash motor not running properly, verified vac voltages. Ordering parts to complete the repair, just that will call the customer to schedule a return visit, CX agreed.; ordrng 1 W11087376 (Sump Pump assembly) and 2 WPW10503548 (Retainer Clip)s"

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BW2

Near Dover, Delaware 19904

Frederick R.

Job Details: 07/18/2022

"CX complaint is gap in door glass. INspected unit and verified complaint. FOund top of oven door is completely separated from the glass. This is allowing heat and gas to escape from the oven. and poses issue with the functionality of the oven. Ordering top bracked, 2 trims and front glass door(W11176456). Cannot reschedule at this time due to part availability; ordrng 1 W11105139 (brkt-glass) and 2 W11209792 (trim-door)s"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ02

Near Ocean View, Delaware 19970

Michael E.

Job Details: 07/18/2022

Replaced evap fan motor & blade and left RC door switch as per previous diagnosis. Tested unit and it is now working properly. Job is complete

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FBS00

Near Hockessin, Delaware 19707

Taylor F.

Job Details: 07/18/2022

Cx complaint is unit leaking water on the floor. Tested inspected and verifed complaint. Found drain tube to be blocked. Cleared drain tube of obstructions and unit is now working as designed. Job is complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Longs, South Carolina 29568

Jason T.

Job Details: 07/18/2022

"Cx complaint, ice will not dispense cubed or crushed, found ice door separated at the auger also the ice door motor is not closing properly... causing warm air to migrate and causing the ice to freeze together. Advised customer ordering parts to complete the repair, just that will call to schedule a return visit, CX agreed.; ordrng 1 W11347840 (Ice Bucket) and 1 WP2220458 (Auger Coupler) and 1 W11202789 (Auger Motor) and 1 W11098702 (Ice Door) and 1 W11573761 (Support plate) and 1 WPW10291905 (Gasket seal)"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near North Myrtle Beach, South Carolina 29582

Jason T.

Job Details: 07/18/2022

"CX complaint, not heating properly during any cycle, tested all circuits and voltages. Found wiring harness at the heater itself loose on the terminal backed out of the connector, repaired to loose harness connection and verified vac voltage at the heater. Verified cycle temperature at 140 degrees, working as designed. Customer did not provide an email address."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Little River, South Carolina 29566

Jason T.

Job Details: 07/18/2022

"Cx complaint, no heater operation during any cycle, error code 7-1 disabled heater circuit. Tested all circuits, found open heater circuit, replaced from truck stock, ran factory diagnostic test to calibrate and verify unit operation... working as designed.; ordrng 1 W10518394 (Heater), used 1 W10518394 (Heater) from stock"

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH32519HV5

Near Little River, South Carolina 29566

Jason T.

Job Details: 07/18/2022

"Cx complaint, turntable motor itself caught on fire which caused the support glass plate and cavity to be burned up tried removing the burned mark from the cavity still remains on the surface... pics on SD. Called tech line and spoke with Bryce to document findings REF # 7734138400. Advised tech to contact the safety team for product review, dispatch will reach out to the customer once Whirlpool is contacted.; tckt not sent, faulty send-to target"

We serviced a

AMANA RANGE

Model AGR6603SFS3

Near Conway, South Carolina 29526

Jason T.

Job Details: 07/18/2022

"Cx complaint, when unit is not in use gas valve on... fills the air with gas very quickly, currently the gas is off to the unit. Ordering gas leak detector and gas valve to complete the repair, will contact safety in reference to the unit also will contact tech line on return visit, dispatch will call the customer to schedule a return visit.; ordrng 1 W11449506 (Gas Valve) and 1 GasLeakDetector (Gas Leak Detector)"

We serviced a

JENN-AIR DISHWASHER

Model JDTSS247HS0

Near Chester, Virginia 23831

John P.

Job Details: 07/18/2022

Fce2F6e4F2e1CX complaint unit not working checked unit found keypad not responding when touching keys. Ordering UI and control.; ordrng 1 W11337647 (Ui) and 1 W11308807 (Control) and 1 W11228135 (Vent)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Portsmouth, Virginia 23701

Anthony D.

Job Details: 07/18/2022

cx complaint unit leaking water from icemaker checked unit fc temp at 10 degrees tested icemaker found water leaking due to fill tube not being all the way into fill cup repositioned fill tube into fill cup on icermaker tested unit working as designed

We serviced a

WHIRLPOOL DRYER

Model whd560chw2

Near Henrico, Virginia 23229

Jerod R.

Job Details: 07/18/2022

replaced ordered part and tested unit is now fully functional

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Lancaster, Pennsylvania 17601

Justin L.

Job Details: 07/18/2022

cx complaint that the unit isnt working properly. was able to access unit and found timer isnt progressing. Ordering timer and setting return for Wed 7/20/22; ordrng 1 WPW10185982 (timer)

We serviced a

WHIRLPOOL HOOD

Model KVWB406DSS4

Near ,

Richard B.

Job Details: 07/18/2022

"CX complant. Fan making noise. Inspected unit and found squerrill cage is loose from blower motor , Ordering blower wheel. Further work needed, RB; ordrng 1 W11351717 (blower fan.)"

We serviced a

IKEA DISHWASHER

Model IUD8555DX4

Near Alexandria, Virginia 22304

Christian C.

Job Details: 07/18/2022

Installed heating element. Tested unit no errors and no leaks.

We serviced a

WHIRLPOOL DRYER

Model WED5100HW2

Near Suffolk, Virginia 23437

Austin D.

Job Details: 07/18/2022

came out to repalce the control and the sensor. disassembled the unit as needed. replaced all parts. put the unit back together. tested operation. unit is running as designed.

We serviced a

JENNAIR OVEN

Model JDSP548HL00

Near Windsor, Virginia 23487

Austin D.

Job Details: 07/18/2022

"sr7733639673 cx complaint both ovens not working correctly. checked the unit and found that the ovens were having an intermitten issue where it will not turn on. it doesn't turn on more than it does. could never get the left to work on bake but it does on convection bake. called techline and was told to check the door switch circuits for continuity. had proper resistance. therfore, was told to reorder the main controls for the ovens. cx is very very unhappy with the unit at this time. adivsed her that i cannot do anything further at this time than order what is reccommended. advised cx to contact cx service if she is still not happy. cx agreed.; ordrng 2 W11319196 (push buttons)s and 1 W11388047 (UI panel) and 1 W11317945 (ACU) and 1 W11388048 (ACU) and 2 w11529902 (door switch)s"

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW1

Near Stafford, Virginia 22554

Tanner B.

Job Details: 07/18/2022

Removed clutch and shifter .. white dustv on both parts .. teeth on clutch wore down.. replaced both and ran recal/ diag cycle .. If cx calls back gearcase is needed . P/N W11449840 2ct

We serviced a

WHIRLPOOL DRYER

Model WED7500GW

Near Richmond, Virginia 23225

Jerod R.

Job Details: 07/18/2022

tested unit found unit had power to control nothing out unit console making a slightly noticable beep at all times ordered needed to fix; ordrng 1 W11124277 (overlay) and 1 W11124284 (control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT541SZDM01

Near Crofton, Maryland 21114

Alexander D.

Job Details: 07/18/2022

"cx complaint handle broken and unit not level. inspected unit and verified complaint. advised cx handles are considered cosmetic and not covered past 30days, cx understands and wants to try glueing it back together since its a clean break. leveled unit. unit is now working properly"

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Taneytown, Maryland 21787

Brian R.

Job Details: 07/18/2022

replaced strike and tested unit. lid now locks and unit checks. job complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KFIS20XVMS11

Near Glen Allen, Virginia 23059

Joseph D.

Job Details: 07/18/2022

"cx complaint that freezer is frosting over, confirmed complaint, freezer door not sealing properly. hinged onto right slider in slightly wrong position, reseated and and cleared rails of frost. rails working properly. unit now sealing properly"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB329DMBM00

Near Bethany Beach, Delaware 19930

Michael E.

Job Details: 07/18/2022

"CX complaint: no cool. Unit was off when i arrived. Tested and verified complaint. Run windings on compressor at 15, 10 and 7. When compressor tries to start, Amp draw goes to 9.8 for few seconds until i turns off. Ordering compressor, coupler. dye drier, 2 count and SS tech. Parts and labor covered under entitlements. Cannot reschedule due to SS tech needed. CX paid 120.00 for service. No money owed on repair visit.; ordrng 1 W10507884 (compressor) and 1 W11506635 (coupler) and 1 W10143759 (drier (service))"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW02

Near Chester, Virginia 23836

John P.

Job Details: 07/18/2022

Installed evaporator vacuum charged tested working as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ04

Near Gaithersburg, Maryland 20878

Julian H.

Job Details: 07/18/2022

CX complaint about unit has tear on gasket rh side found tear along gasket causing not to seal properly magnet is coming out found both RC gaskets doing that (not caused by CX) need parts; ordrng 2 W10830274 (gasket-fip)s

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRSC503ESS01

Near Alexandria, Virginia 22314

Dustin F.

Job Details: 07/18/2022

"Cx complaint: Unit not dispensing iceTested unit, could not get ice to dispense, but the ice maker does make iceRemoved ice maker assembly, and auger motor, tapped door and tried to dispense ice, then checked for voltage at connector going to icemaker auger motor, got no voltage and no continuity. inspected wire harnass going to bottom of door and found 3 broken wires. CX needs new door. CX does not want to go with repair, wants to replace unit. Charged CX $120.00 for service fee via Credit card."

We serviced a

MAYTAG DRYER

Model MEDB835DW4

Near Lorton, Virginia 22079

Emmanuel R.

Job Details: 07/18/2022

"Cs unit is making a squealing noise, comfirmed complaint. I found the idler pulley has seized and its making the belt slip. Replaced idler pulley but now its making a supercharger noise ,whinning, unit needs the pulley and bracket . The pin that the pulley rides on is burnt and heavily scored making noise. I left the new pulley that was installed on the unit so the customer can us it temporarily. The belt is still in good shape. Customer paid in full. $297.95.; ordrng 1 W10837240 (idler pulley)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS01

Near Vienna, Virginia 22182

Christian C.

Job Details: 07/18/2022

Cx complaint water dispenser isnt working. Inspected unit it had no filter in. Put in bypass for filter and tested water. Water dispenses normally. Cx is calling lowes to get filter that should be with unit. Unit is working as designed.

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW2

Near Huntingtown, Maryland 20639

Shane B.

Job Details: 07/18/2022

"complaint is the unit leaking from underneith. cx said it started recently. no saved codes. inspected under unit. saw no damaged to tub, gearcase, drain pump or lines. everything is dry. ran service cycle. nothing leaked. ran cold valve for a while to fill tub. drained all the water. nothing leaked. i can not replicate the issue. calibrated unit. unit is working as designed. cx will call back if leak returns. the stand pipe in the wall that the drain hose goes into has another hose stuck in it as well, no idea what it goes to. maybe both lines were flowing and the drain overflowed? nothing else is out of the ordinary."

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Portsmouth, Virginia 23704

Justin W.

Job Details: 07/18/2022

cx complaint unit making more noise than normal. checked unit to find debri stuck in felt near front bulkhead. removed debri and tested unit working as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ05

Near Henrico, Virginia 23231

Chris B.

Job Details: 07/18/2022

cx complaint unit will not produce ice inspecetd unit when hit reset switch on IM nothing happens checked connection to IM all wires seated when flip on off switch and wait 15 sec then turn im on tray does not move at all ordering IM talked mr stated 11 in office stock; ordrng 1 W11284458 (ice maker)

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRSF505ESS00

Near Glen Allen, Virginia 23059

Joseph D.

Job Details: 07/18/2022

"cx complaint that unit leaking on floor. confirmed complaint, all water lines, and water pan and valves check fine. fridge drain line however plugged up with corrosion from drain pain. existing drain tube necks down to a few mm and is prone to clogging, replacement drain tube is retooled to be a larger inner diameter. mjust return with drain hose.; ordrng 1 W11409190 (drain 32.78)"

We serviced a

KITCHENAID RANGE

Model KFGG504KPS1

Near Dumfries, Virginia 22025

Robert W.

Job Details: 07/18/2022

CX Complaint is the oven isnt heating properly. Inspected unit and found unit is heating ran temp tested and got an aveg at 350 and found the control not working properly cutting of early tested sensor and it appears its working properly. Ordering Control; ordrng 1 W11088878 (Control)

We serviced a

KITCHENAID DISHWASHER

Model KDTE254ESS1

Near Alexandria, Virginia 22307

Emmanuel R.

Job Details: 07/18/2022

"Cs Dw is leaking, Comfirmed complaint. Found the leak is coming from diverter valve. The leak also damaged the electrical connector to the diverter valve. Also right hinge is snagging and making a loud click when you open the door. Also the UI is unresponsive at times,its very hard to push any button and the display is seperating off the panel. Advised customer of findings and she said its not worth repairing ,they will be going out and bying a new unit."

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS0

Near Vienna, Virginia 22180

Christian C.

Job Details: 07/18/2022

Cx complanit unit is not opening dispenser. Inspected unit foun F10E1 dispenser electrical problem. Ran through service cycle and dispenser did not open. Found connection to dispenser not secure. Secured connection ran through service cycle 3 times and dispenser opened every time.

We serviced a

MAYTAG DISHWASHER

Model MDB8959SKZ0

Near Herndon, Virginia 20170

Carl R.

Job Details: 07/18/2022

"Leaking - Front - Right - Dishwasher - PRE-ID Door Bottom Seal & Tub Gasket. Inspected unit and found that the 2 screws that hold the dishwasher in place at the top are to long dishwasherright side door stayingopen. Informed cx that he needs the factory screws that came with the unit, or screws that will fit. Unit working properly. No more water leaks. No parts used."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF736SDAM113

Near Washington, District of Columbia 20018

Samuel R.

Job Details: 07/18/2022

replaced evap fan motor with harness.unit started cooling.advised cx give unit 24hrs to come up to temp.

We serviced a

KITCHENAID MICROWAVE

Model KMHC319ESS5

Near Fairfax, Virginia 22031

Christian C.

Job Details: 07/18/2022

Cx complaint unit does not work when door is closed. Inspected unit and found top interlock arm is pushed all the way back. Reset interlock arm. Unit now working as designed.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Oakton, Virginia 22124

Richard B.

Job Details: 07/18/2022

"CX complant , Frost in freezer compartment, Inspected unit and found frost on back wall, After takingb baskets out found bottom of freezer door underfilled letting air invade freezer , Ordering freezer door as well as Brackets as well as drip pan., and ice box adapter, Brackets sent are same; ordrng 1 rivetgun (rivet gun) and 1 W10864519 (ice box adapter) and 1 W10815701 (door) and 1 W10909682 (badge) and 1 W11457241 (pan drip) and 1 W10795771 (bracket doorn left side) and 1 WPW10625069 (bracket door right side)"

We serviced a

MAYTAG DRYER

Model MEDB955FC

Near Fairfax, Virginia 22033

Richard B.

Job Details: 07/18/2022

"CX complant, Dryer screaches on start up and sometimes continues through cycle. Inspected unit and found ideler pully needs changing due to being worn, Cleaned up pully shaft with scotchbrite pad and installed new pully and tested unit. Dryer is running as designed. Advised CX to have vent cleaned and to change plastic vent tube to aluminum, Job completed, RB"

We serviced a

KITCHENAID COOKTOP

Model KCGC506JSS00

Near Alexandria, Virginia 22309

Emmanuel R.

Job Details: 07/18/2022

"Cs flames on the range are not right, Found the unit needed to have the gas valve adjusted on all burners. Adjusted flames and tested unit. Unit is now working properly."

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Reston, Virginia 20190

Carl R.

Job Details: 07/18/2022

"Washer goes through the wash cycle but does not go into the rinse and spin cycle. It does it when I cancel the original operation and select rinse and spin. Inspected unit and put unit self diag. F0e1, f9e1, f5e1. Cleared codes and put unit in self run mode. Unit filled and spun, but didn't fully drain. Removed extra water, and seen a clip that I couldn't remove. Inner basket needs to be removed, wash plate needed not coming off. ; ordrng 1 W10902814 (Wash plate)"

We serviced a

WHIRLPOOL DISHWASHER

Model UDT518SAHP

Near Reston, Virginia 20191

Carl R.

Job Details: 07/18/2022

DOOR LOCK IS NOT ENGAGING TO KEEP IT SHUT. Door not fully staying closed. Needs new door switch and hook.; ordrng 1 W11226146 (Door hook) and 1 W11226294 (Door switch)

We serviced a

JENN-AIR REFRIGERATOR

Model JUCFP242HX00

Near Arlington, Virginia 22201

Jason A.

Job Details: 07/18/2022

CX complaint FRIGE noise. Found evap cover iced up. Cleared all ice & check door seals. Leveled unit so doors close w/o obstruction. CX will check same areas on evap weekly for frost buildup > JJ

We serviced a

WHIRLPOOL WASHER

Model WFW72HEDW0

Near Alexandria, Virginia 22301

Dustin F.

Job Details: 07/18/2022

"CX complaint: Unit not operating, blank screen, stuck in cycle.Upon arrival, Cx informed me hes already decided to replace both his washer and dryer. he allowed me to take pictures for our records. no service charge required."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near Fairfax, Virginia 22031

Christian C.

Job Details: 07/18/2022

Installed IM door fill tube. Tested unit ran test 97 IM filled with water.Unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Alexandria, Virginia 22307

Emmanuel R.

Job Details: 07/18/2022

"Cs fridge door is broken, I found the door is ok but the RC door gasket is seperating and torn on the bottom left corner. Door will not seal properly. Ordering RC door gasket in grey.; ordrng 1 WPW10136734 (door gasket GREY)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF989SDAH02

Near Hockessin, Delaware 19707

Taylor F.

Job Details: 07/18/2022

"Cx complaint is unit not making ice. Tested inspected and verifed complaint. Found the IM to be dective. Tested 56 unit had e2 error code for IM lost home postion. Cyled IM and it did harvest but never cycled far enough to refill. Ordering IM. Cx paid for IM, shipping and part by check. Cx owes 110 on return visit. Rescheduled for 8/1/22; ordrng 1 WPW10764668 (ice maker)"

We serviced a

WHIRLPOOL WASHER

Model WTW7120HW0

Near Dumfries, Virginia 22026

Tanner B.

Job Details: 07/18/2022

"Installed new gearcase and clutch, new valve assembly was defective, cracked housing.. inspected the exsisting and it seems to be okay . ran recal/ diag . no leaks . job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ01

Near Woodford, Virginia 22580

Thomas B.

Job Details: 07/18/2022

Arrived at camping world office states it was suppose to be set up over the weekend however wasn't done they do not have a eta on setting up and requested to reschedule called office to inform.; saved tckt

We serviced a

WHIRLPOOL RANGE

Model WGG745S0FS02

Near Fredericksburg, Virginia 22408

Thomas B.

Job Details: 07/18/2022

Tech was assigned as a helper;

We serviced a

JENNAIR ICE MAKER

Model JIM158XYRS0

Near Woodbridge, Virginia 22192

Demonte S.

Job Details: 07/18/2022

Inspected the unit. Found that the cx is saying that the Free standing Ice Maker is leaking Water from the Top. Found that the Ice is getting cought on the grid because the size of the Ice is thin. Then the Ice that is dropped is on the Evaporator. When the water starts to flow it's hitting the Ice then splashing down to the liner. The Evaporator isn't getting cold enough. Unit will need Compressor = WPW10605286 & Coupler = W11506635. If the cx calls back order these parts. Don't go without parts. Cx paid for the Service Call Only by Card. Cx is paid in full. ( Any questions please check Sd Pictures.)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Manassas, Virginia 20112

Demonte S.

Job Details: 07/18/2022

Inspected the unit. Found that the cx is saying that the Upper Ice Maker isn't making Ice / Lower Ice Makers is slow at making Ice / Dispenser isn't Dispensing Ice. Checked the Water flow from the Dispenser. Water is Dispensing slowly. I then checked the Water Filter / removed the Water Filter. Tested the Dispenser. Dispenser had good pressure now. I then ran Service Diagnostics on the unit. Ran Service Test 56 - Ice Maker Error Codes. I'm getting E5 = Times Ice Making. Ran Service Test 57 - Ice Maker Harvest Test. Ice Maker Harvested. Ran Service Test 45 - Upper Ice Maker Fill Test. No water is filling the upper Ice Maker. Checked the Water Fill Tube to the Ice Maker. Fill Tube is clogged with Ice. Removed all clogged Ice. Reran Service Test. Ice Maker Filled. ( Advised to the cx that the Water Filter is Defective. Cx will need to replace the Water Filter.) Any questions please check Sd Pictures.

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS02

Near Glen Allen, Virginia 23059

Joseph D.

Job Details: 07/18/2022

"cx complaint that unit will not power on. confirmed complaint. unit will not power on. found 5-12v dc to console yet console non responsive. according to tech manual, replace ui is required.; ordrng 1 W11297709 (console 1)"

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Saint Thomas, Pennsylvania 17252

Andrew S.

Job Details: 07/18/2022

Cx complaint is that the unit is not spinning out clothes. Upon arrival I found an F0E5. I cleared the error code and ran the diag test. I found that when entering the spin cycle the drive hub is just spinning on the shaft and not engaging. I quoted cx for the cost of the repair. Cx paid for the service call parts and shipping and will need to pay the labor on return. Please contact cx when the parts are avialable to schedule the return visit.; ordrng 1 W11161960 (Agitator) and 1 W10528947 (Drive Hub)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX988SIBM03

Near Chambersburg, Pennsylvania 17202

Andrew S.

Job Details: 07/18/2022

Per previous diag and TL recommendation I quoted the cx for the cost of the evap fan. Cx paid in full. I was then able to access and replace the the evap fan motor with one from VS. I then repowered the unit and found that the unit started devloping a frost pattern and is cooling. Job complete; used 1 W11087438 (Evap fan) from stock

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Charlottesville, Virginia 22901

Kyle A.

Job Details: 07/18/2022

Cx complaint of unit tearing clothes. Did confirm and found large chip of enamel sticking out of drum. Will need to return with the drum.; ordrng 1 W10554251 (Basket)

We serviced a

AMANA REFRIGERATOR

Model ART318FFDW07

Near Dover, Pennsylvania 17315

Sal R.

Job Details: 07/18/2022

"CX complaint was that the food in the RC was freezing . I was able to access the Evap and found that the unti had just finished a defrost. I tested the thermistor and found it to OHM out at 19,000 ohms. I replaced the thermistor and unit test good. I informed CX to watch the unti and call back in 48hr's if issues continue.; used 1 W10384183 (thermistor) from stock"

We serviced a

WHIRLPOOL FREEZER

Model WRT519SZDM06

Near Ocean City, Maryland 21842

Michael E.

Job Details: 07/18/2022

CX complaint: ice had stopped for few days and then resumed and RC door gasket coming out often. Tested and verified complaint. IM is working properly at this time. I put RC door gasket back in place but did not feel like has a good hold. Ordering RC door gasket W11030683 and marking valve and IM for return visit just in case. Scheduled next visit for 7/25 any time; ordrng 1 W11030683 (gasket-dor)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ11

Near New Bern, North Carolina 28560

Ronnie B.

Job Details: 07/18/2022

"cx complaint of unit freezing food in rc and not dispensing ice. Checked unit and found thermistor reading out of range, damper door not closing, and yoke on auger has chewed threads on auger shaft. ordering parts needed for repair.; ordrng 1 WP63052-2 (impeller) and 1 WPW10317991 (motor) and 1 WPW10309864 (divider) and 1 W11529245 (ice box fan)"

We serviced a

WHIRLPOOL RANGE

Model WFE550S0LZ2

Near Ocean Pines, Maryland 21811

Michael E.

Job Details: 07/18/2022

CX complaint: not heating all the way and F3E0 error code. Tested and verified complaint. I could not duplicate the fault. I replaced the ACU and temp sensor. Tested unit and it is now working properly. Job is complete

We serviced a

WHIRLPOOL WASHER

Model WTW7500GC2

Near Salisbury, Maryland 21804

Michael E.

Job Details: 07/18/2022

"CX complaint: F5E3 error code. Tested and verified complaint. ACU unresponsive, only flashes F5. Quoted CX price for latch W10861642, ACU W11130238, and 2 screws WPW10273971. CX decided not to repair. CX paid for sewrvice on CC. Job is complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ

Near Charlottesville, Virginia 22901

Kyle A.

Job Details: 07/18/2022

Cx denied service due to unit being out of warranty.

We serviced a

WHIRLPOOL WASHER

Model WFW96HEAW0

Near Herndon, Virginia 20171

Richard B.

Job Details: 07/18/2022

"CX complant. On two occassions washer filled up on its own and almost flooded house. Inspected unit and found door lock error code , Measuerd valve assembly and out of range , Changed valve assembly . Charged accordingly. Collected 381.26 tested machine , No leaks, . RB"

We serviced a

WHIRLPOOL WASHER

Model MVW7232HW0

Near Woodbridge, Virginia 22191

Robert W.

Job Details: 07/18/2022

Replaced Pump and harness unit tested and is working properly.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near Felton, Pennsylvania 17322

Tanner B.

Job Details: 07/18/2022

"Found loose connection on heater, reseated and tested unit. job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW01

Near Reston, Virginia 20191

Carl R.

Job Details: 07/18/2022

"Not Cooling - Top Freezer Refrigerator - Prior 30. Refrigerator door gasket is not holding properly. Seams to be allowing air in the refrigerator which is causing the freezer to frost over, and freezer tower is needed due to gaskets allowing more air in freezer, causing the frost to build. Needs tower, and refrigerator door.; ordrng 1 LW10599404 (Door) and 1 WP2254360 (Seal) and 1 W11126274 (Tower)"

We serviced a

WHIRLPOOL FREEZER

Model WZF34X16DW04

Near Leesburg, Virginia 20175

Carl R.

Job Details: 07/18/2022

"The freezer isn't cooling enough and food kept inside kept on melting. Inspected unit, found frost on lower bottom of evap. And found thermistor in wrong location. Replaced thermistor and put in correct position. Lower left corner of door is not sealing, used heat gun to treat door gasket. Door gasket not sealing like it should. Ordering new door; ordrng 1 W10746780 (Door)"

We serviced a

KITCHENAID REFRIGERATOR

Model KFFS20EYMS02

Near Pikesville, Maryland 21208

Keith H.

Job Details: 07/18/2022

cx complaint is unit not cooling inpsected unit and found ice buildup at bttom of freezer and cx is unbale to close freezer door i cleared ice and drain tube and door is closing. we called landlord to collect payment and he says he has to find a credit card and he has to call back

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS01

Near Port Republic, Maryland 20676

Shane B.

Job Details: 07/18/2022

"complaint is the ice in the bin freezing together and the water dispensor not working properly. when i arrived unit was set to 36/-5. prob shows 34/-5. ice box fan is running. gaskets on the side of the door have a lot of frost on them. water dispensor is slow even with filter removed. called techline with my findings, they advised replacing door gasket and air duct gaskets. they said water flow issue most likely is one of the valves. marking both for use on return. schedule when apporoved and parts are available. SR#7734129608.; ordrng 2 W10834282 (retainer)s and 2 W10917313 (gasket-dor)s and 2 W11227369 (gasket)s"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near King William, Virginia 23086

Gill G.

Job Details: 07/18/2022

verified cx complaint of unit not cooling. found evap covered in ice. heating circuit is working but not running long enough to finish defrost. thawed ice. replaced defrost sensor. verified it is in proper location. added zip tie to clip. unit is now cooling.; used 1 WPW10384183 (thermistor) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near King William, Virginia 23086

Gill G.

Job Details: 07/18/2022

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Fredericksburg, Virginia 22408

Thomas B.

Job Details: 07/18/2022

Cx complaint unit is not working properly inspected unit removed and replaced the heating element per service pointer tested and inspected for proper use unit now functions normally.

We serviced a

WHIRLPOOL OVEN

Model WFG525S0JS2

Near Berlin, Maryland 21811

Michael E.

Job Details: 07/18/2022

CX complaint: food taking longer to cook. I tested the temps and they are correct...4 degrees over what temp sensor shows. Unit is working properly. Job is complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Arlington, Virginia 22204

Dustin F.

Job Details: 07/18/2022

"CX complaint: no water line connected, fridge loudUpon arrival, CX presented me with a video of what sounded like the compressor, and a water line she wanted installed.Inspected unit, found No water line behind the unit, as well as no ice maker inside the freezer. Informed CX she could get an ice maker to install through whirlpool after she had someone licensed run her a water line for her fridge. ipected unit, found all thermistors in range, condensor fan and compressor opperating as intended. NO out of the ordinary noises heard at this time. CX will contact WP if she has any other issues."

We serviced a

WHIRLPOOL DRYER

Model WED8620HC2

Near Fairfax, Virginia 22030

Christian C.

Job Details: 07/18/2022

Cx complaint of a clanking noise. Inspected unit no errors. Put 4 wet towels to test unit. Found drum grinding on right panel at certain angles. Right panel does not appear deformed. Ordering W10541657-drum. Please ship to cx oversized part. Informed cx to call once they recieve and inspect the part.; ordrng 1 W10541657 (drum)

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW0

Near Ashland, Virginia 23005

Gill G.

Job Details: 07/18/2022

cx complaint: unit is leaking during spin. no stored fault codes. inspeced unit and found unit is not level. leveled unit. inspected fabric softner area for obstructions or damage. checked tub ring. tested for leaks. no leaks found at this time. unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Timonium, Maryland 21093

Shane M.

Job Details: 07/18/2022

cx complaint the unit is freezing items in RC. found damper contol pushed out of location. added sealer & replaced damper is correct spot. unit working properly.

We serviced a

MAYTAG WASHER

Model MVWB835DW

Near Mechanicsville, Maryland 20659

Robert A.

Job Details: 07/18/2022

"Cx complaint that the unit is not filling with water. I inspected the unit to confirm the complaint. I found a f2e1 error code, I cleared the code and ran a service cycle. All components passed with no issues. I ran manual test of the water valves, they worked fine as well. I started a normal cycle to see if water was entering the unit, water entered the unit and the cycle continued. I showed the cx the use & care guide (page 4) information about the water level washing for units with a washplate are differnet from those with agitators. The unit is working as designed."

We serviced a

MAYTAG WASHER

Model MVWC465HW3

Near Mechanicsville, Maryland 20659

Robert A.

Job Details: 07/18/2022

"I came to install the ordered parts. The control board is not the right one for this model washer. I layout of the connectors are fine, but the two screws and protruded edge that hold the control in place are not the same as the original. As a result the only thing holding the control in place is the control knob. I replaced the harness anyway just to see if it resolve the issue. It did not, same result. The new control will finish the job. I'm ordering another control for the return visit.; ordrng 1 W11608058 (control)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near La Plata, Maryland 20646

Robert A.

Job Details: 07/18/2022

"I installed the ordered part (thermistor clip) and tested the unit for the cx. I stand corrected I was wrong, the advice from WP techline to correctly position the thermistor on the rubber portion rather than directly on the evap tubing resolved the issue. Therefore the initial issues were the defrost connector seperated and incorrect position of the thermistor. The IM was in the off position so I turned it on as well. The unit is working as designed."

We serviced a

KITCHENAID HOOD

Model KVWB406DSS3

Near Ashburn, Virginia 20148

Carl R.

Job Details: 07/18/2022

Hood not operating..had cx check power at the circuit breaker. Unit is working properly. No parts needed.

We serviced a

MAYTAG WASHER

Model MVWB765FW0

Near Richmond, Virginia 23228

Joseph D.

Job Details: 07/18/2022

"cx complaint that unit is jumping around, confirmed complaint fourd tub rubbing interior wall, replaced suspension and unit spinning properly."

We serviced a

MAYTAG RANGE

Model MER8600DS0

Near Manassas, Virginia 20111

Demonte S.

Job Details: 07/18/2022

Installed the Door Seal. Unit is working as Designed. Cx paid for the Labor by Card. ( Any questions please check Sd Pictures.)

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Henrico, Virginia 23228

Joseph D.

Job Details: 07/18/2022

"cx complaint of unit not functioning. confirmed complaint, unit with 'motor unable to reach target rpm' error. found basket unable to spin or agitate. unpon inpsection found capacitor bulged and failed, oil leaking from capacitor, unable to start drive motor. must replace please.; ordrng 1 W11395618 (cap)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Burke, Virginia 22015

Christian C.

Job Details: 07/18/2022

Installed friction sleeves. Tested door. Door does not drop without resistance. Unit is working as designed.

We serviced a

WHIRLPOOL RANGE

Model GR440LXLP0

Near Midlothian, Virginia 23112

John P.

Job Details: 07/18/2022

Installed element tested working as designed.

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW1

Near Wilmington, Delaware 19803

Taylor F.

Job Details: 07/18/2022

Cx complaint is unit making a loud grinding noise and not spinning out. Tested inspected and verifed complaint. Was able to get the lid lock to work enough to test the unit and found the hub and gearacase to be defective. Quoted cx for total repair and cx is not going through with the repair at this time. Called the office and refunded the cx 138.12 for the part and shipping. Job is complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC300ESS01

Near Wilmington, Delaware 19803

Taylor F.

Job Details: 07/18/2022

Cx compaint is unit not making ice. Tested inspected and verifed complaint. Found the IM to be stuck mid cycle and not responding when jumped. Replaced IM from pre ID and unit is now working as designed. Job is complete. Cx paid in full by CC.

We serviced a

AMANA O.T.R MICROWAVE

Model AMV2307PFS07

Near Hagerstown, Maryland 21740

Danny R.

Job Details: 07/18/2022

imnstalled parts checkok

We serviced a

WHIRLPOOL REFRIGERATOR

Model SBD20NE

Near Bethesda, Maryland 20814

Roberto I.

Job Details: 07/18/2022

"Replaced icemaker, it cycled and filled immediately. Collected $110"

We serviced a

KITCHENAID MICROWAVE

Model KMBS104ESS03

Near Leonardtown, Maryland 20650

Shane B.

Job Details: 07/18/2022

"installed both parts and restored power. all buttons work, display is correct. unit is working as designed."

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Woodbridge, Virginia 22193

Robert W.

Job Details: 07/18/2022

CX complaint is the unit is making noise. Inspected unit and found the washplate loose tighten and tested unit is working properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model GI7FVCXWB00

Near La Plata, Maryland 20646

Robert A.

Job Details: 07/18/2022

"Cx complaint that the unit still has no ice being made. I inspected the unit and confirmed the complaint. The temps are good, ice has built up again in the ice box. I removed the ice and diagnosed again. I found heavy corrosion on all connectors connected to the IM, I also found the test button is stuck pressed in causing a constant harvest cycle. I called techline to document the issue. They had me run test 18 and concluded that the unit needs a new IM and ice box harness to resolve the issue because of the damage the overflowing water has done. I'm ordering the parts for the return visit. I left the cx with a quote for the repair.sr7734052285; ordrng 1 W10249475 (IM harness 61.24) and 1 W10884855 (switch 51.86)"

We serviced a

JENNAIR DISHWASHER

Model JDTSS244GL0

Near Windsor, Virginia 23487

Austin D.

Job Details: 07/18/2022

cx complaint the unit is not running all the time and shutting down intermittenly. found the electrical error codes. replaced the ui and control to resovle the issue. put the unit back together. tested operation. unit is running as designed.

We serviced a

WHIRLPOOL ICE MAKER

Model KUID308HPS00

Near Wyomissing, Pennsylvania 19610

Marc M.

Job Details: 07/18/2022

"cx complaint unit not producing ice. cx stated that the unit made ice for about a week after previous SS repair, even thru a holiday weekend where they used more ice than usual. cx stated after that point the unit started producing a 'grinding' sound and resulted in feeling warmer in the compartment and eventually stopping ice production altogether. upon arrival checked cycle and found unit performs flush cycle with no issue. upon the flush cycle ending found that the compressor would not start. found failed start device. replaced with van stock and tested. unit now checks good. documented with techline; used 1 WP2217224 (start device) from stock"

Contact Us

About Us