Service History 1007 - VIA Appliance

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Harpers Ferry, WV 25425

Danny R.

Job Details: 07/19/2022

untihas bent fram from under nieth unit wont seal and wobbling bad too ccalled tech line made report made report with wp and lowes will replace unit .

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JV3

Near Hershey, PA 17033

Fred G.

Job Details: 07/19/2022

I was able to access unit and replace the panel. unit now checks good. cx is very happy

We serviced a

MAYTAG WASHER

Model MHW3505FW0

Near Boonsboro, MD 21713

Danny R.

Job Details: 07/19/2022

the pump has a crack in it box is damaged ordering a new one; schdld next appmnt for 7/20 WED !

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDZ01

Near Baldwin, MD 21013

Justin S.

Job Details: 07/19/2022

"the unit is very loud when i arrived. the noise is from the compressor. the compressor is pulling .7aac. when pierced the unit had 40psi in the system. replaced the compressor and vacuummed the system down. filled and checked for leaks. the unit is now cooling good. the unit is now good; ordrng 1 w10913906 (coupler) and 1 w10143759 (filter), used 1 w10913906 (coupler), and 1 w10143759 (filter) from stock"

We serviced a

WHIRLPOOL FREEZER

Model WZF34X20DW02

Near Rocky Mount, NC 27803

Ronnie B.

Job Details: 07/19/2022

cx complaint of unit leaking water again. Checked unit and found suction tube frozen to compressor causing moisture to drip under unit. Checked unit and found defrost thermistor only reading 12 k ohms covered in ice. Removed and replaced defrost thermistor and activated heater to confirm function and heater is good. Unit is working as designed.

We serviced a

WHIRLPOOL DISHWASHER

Model KDFM404KPS0

Near Columbia, MD 21045

Robert L.

Job Details: 07/19/2022

"cx complaint not draining randomly, cx ran prior to arrival and water in base, hit cancel warter drained but pump loud and after while got hot, replaced drain pump from pre-id, checked install, drainhose to tub straight no kinks and high loop to disposal, tested all ops ok"

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Edgewood, MD 21040

Neil H.

Job Details: 07/19/2022

replaced the lid and the support rods unit checked good

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ04

Near Chesapeake, VA 23322

Justin W.

Job Details: 07/19/2022

cx complaint ice maker not dispensing ice. checked to find yoke good and turning properly. arm working properly to open and close flap for crushed ice. found defect in ice container. ordering ice container to be shipped directly to cx; ordrng 1 W11185686 (ice container)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Hampton, VA 23669

Carl A.

Job Details: 07/19/2022

"cx complaint of unit not cooling in ffc ,checkedu nit to find the followiing 13 in ff, 57 in ffc ,bi metal at .2 cover in ice,heating element reading 108.9 ohms,found power not flowing thriough bi metal ordering wireing harness for repairs; ordrng 1 W11566892 ( Assembly, Evaporator Fan Wire)"

We serviced a

MAYTAG REFRIGERATOR

Model MFI2665XEW7

Near Claymont, DE 19703

Taylor F.

Job Details: 07/19/2022

"Cx complaint is unit not cooling properly. Tested inspected and verifed complaint. Found the unit to be about 50 in both compartments. Evap fan is non operational and evap was frozen over. Thawed evap, and put unit in test 3. Found the fan only getting 3.5VDC which is not enough for it to turn. Ordering control and returning with evap fan just incase it was damaged from the low voltage. Cannot reschedule at this time due to FBO part.; ordrng 1 W11035752 (control)"

We serviced a

MAYTAG WASHER

Model MVWC465HW3

Near Hampton, VA 23664

Carl A.

Job Details: 07/19/2022

"cx complaint of unit not advancing checked unit to find the following error codes F8E1,found connector on water valve not fully seated reseated wire harness on valves tested and calibrated unit works as designed"

We serviced a

WHIRLPOOL DISHWASHER

Model KUDE45CVSS2

Near Manassas, VA 20112

Demonte S.

Job Details: 07/19/2022

"Inspected the unit. Found that the cx is saying that the Dishwasher isn't cleaning Dishes. I then ran Service Diagnostics on the unit. Error Codes are F6E1 = Motor Communication Error. Checked the Sump Motor. Motor is fully plugged in. Ran Service Test on the unit. Sump Motor will not run. Water filled, Water Drained & Heater activated. Unit will need the Control Board = WPW10285178 & Sump Motor = WPW10234567. If cx calls back Order these parts. Don't go without parts. Cx paid for the Service Call Only by Check. Check is in blue money bag."

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Stafford, VA 22556

Tanner B.

Job Details: 07/19/2022

"Cc the unit not dryingh dishes , found the units heater w/ loose connection.. reconnected and tested unit."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADB9

Near Fort Washington, MD 20744

Shawn D.

Job Details: 07/19/2022

cx complaint unit not drying dishes and stinky inside dishwasher. inspected unit and smelled it and no smell for me. then checked for errors and had none. ran service cycle and everything sounds goood and working good heater got nice and hot rinse aid dispensed water inside hot. checked soap and she using the good stuff with rinse aid so turned rinse aid to 1 and instructed cx to use affresh once a month and to leave door cracked when cycle completes for the unit to air dry to not get stinky. unit is good

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS06

Near Odenton, MD 21113

Emmanuel R.

Job Details: 07/19/2022

"Replaced Evap harness and tested unit, unit is now working as designed."

We serviced a

MAYTAG WASHER

Model MVWX655DW

Near Waldorf, MD 20601

Robert A.

Job Details: 07/19/2022

Cx has an extended warranty that needs to be properly dispatched. I did not diagnose the unit.; saved tckt

We serviced a

KITCHENAID REFRIGERATOR

Model KSC24C8EYY02

Near Olney, MD 20832

Andrew H.

Job Details: 07/19/2022

"Customers complaint is the unit's not cooling.i replaced the RC evaporator, RC evap thermistor, fan scroll, 3way valve, drier and coupler. I pulled unit into a 30-in vacuum and filled to 5.30oz unit is now working properly. Cx paid for labor with credit card. ; used 1 W11506635 (Coupler) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KFIS29BBMS02

Near Aldie, VA 20105

Daniel J.

Job Details: 07/19/2022

water in freezer no frost build up on evap found drain blocked steamed out ice cleared drain

We serviced a

MAYTAG REFRIGERATOR

Model MTF2142MEW00

Near Norfolk, VA 23513

Justin W.

Job Details: 07/19/2022

replaced ice maker and valve notified cx of low water pressure to unit. tested valve dispensing water and ice maker completing harvest.

We serviced a

WHIRLPOOL RANGE

Model WEG750H0HZ0

Near Fredericksburg, VA 22405

Tanner B.

Job Details: 07/19/2022

the unit smeliing of gas during preheat. inspecte dthe unit and found no sign of gas leak . tested unit. unit is working as designed. called wpl saftery and got auth

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Beltsville, MD 20705

Alexander D.

Job Details: 07/19/2022

cx complaint unit has never dispensed water or made ice. inspected unit and verified complaint. took filter out and put in bypass cap. water started dispensing but has a brown tint to it. reinstalled filter and water still dispensing but had a big burst of air come out and water is alot darker. icemaker working properly. advised cx to replace filter and have plumber check water supply for dirty water. cx understands. unit is now working properly.

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Lebanon, PA 17042

Justin L.

Job Details: 07/19/2022

as per previous tech was able to access unit and replace parts. Tested unit and unit now checks good no further work needed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIDM01

Near Laurel, MD 20707

Alexander D.

Job Details: 07/19/2022

"cx complaint unit still not making ice. inspected unit and verified complaint. icemaker harvests and fills good. test47 shows 11 for temp cooler than harvest temp. no dents in side of door. still dont see any broken wires at door hinge but tested continuity in wires and found tan, brown, black and red wires lose continuity if i wiggle the harness, especially the tan wire. called techline to document, sr#7734139873. ordering fz door and check valves with adapter in case new door has 2 1/4' waterlines. advised cx door will be shipped directly to their house and to call office to schedule return visit after inspecting for damages. cx understands. 2 tech to hold door up while feeding harness and waterlines through hinge.; ordrng 1 wp2314271 (check valve) and 1 8201815 (check valve with adapter) and 1 LW10691266 (fz door)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model RTD21A

Near Alexandria, VA 22304

David J.

Job Details: 07/19/2022

Cx complaint of air leak in RC and small water leak. Inspected unit and found RC door gasket has multiple spot that arent sealing and actually cracked. Unit needs a new door gasket but is no longer made. Inspected the water leak and found when water is turned to fill ice maker water come out the back of unit where the wiring harness come out. Its been doing it for a long time that it rusted out cover and has been leaking through metal. Did not see any crack in the freezer but its definitely leaking inside the cabinet. Water line from valve to ice maker is also no longer made. Explained to Cx its a 30+ old unit and parts are hard to find. Cx is going to place in garage and buying a new unit.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Washington, DC 20003

Mitchell H.

Job Details: 07/19/2022

cx complaint ice mkaer she has in unit does not have the right connector. installed ice maker kit and plugged it all up. instructions say to wait 24 hrs before it starts making ice. informed cx to let us know if it doesnt make ice in the next day or 2

We serviced a

AMANA REFRIGERATOR

Model BRF20VE

Near Baltimore, MD 21201

Shane M.

Job Details: 07/19/2022

cx complaint the unit stopped cooling & has a burning smell. found thermal event at the start device SDPICS. parts NLA.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Ellicott City, MD 21043

Robert L.

Job Details: 07/19/2022

"cx complaint buttons just flash and start and cancel no response, comfirmed complaint, console bubbled up and peeling , reset power same result, ui shorted, ordering console plastic in black and ui control; ordrng 1 W11460908 (console cover black) and 1 W11460962 (ui housing)"

We serviced a

JENN-AIR OVEN

Model JJW3430IL01

Near Stone Ridge, VA 20105

Daniel J.

Job Details: 07/19/2022

installed fan tested normal

We serviced a

WHIRLPOOL DISHWASHER

Model MDB8959SKB0

Near York, PA 17408

Marc M.

Job Details: 07/19/2022

installed parts and tested unit. unit now checks good.

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS0

Near Pasadena, MD 21122

Dustin F.

Job Details: 07/19/2022

"CX complaint: Dw leakingInspected unit, Found Bushings on element gone, drain house incorrectly installed, and clogged drain pump. i installed the new element, unclogged the drain hose, and resecured the drain hose. Tested unit, ran it through 5-6 diagnostic cycles, visually confirmed unit operating as intended, and visually confirmed with CX no leaks are now present. Snapped picture of Drain hose AFTER i moved it, when i arrived it was wrapped around outside of unit. i rescured to run behind and underneath like required."

We serviced a

JENN-AIR COOKTOP

Model JGCP748HM00

Near Harrellsville, NC 27942

Branden R.

Job Details: 07/19/2022

helped ar; saved tckt

We serviced a

WHIRLPOOL OVEN

Model WFG505M0BS3

Near Lanham, MD 20706

Emmanuel R.

Job Details: 07/19/2022

"Cs the racks in the oven falls when she uses it,Confirmed complaint, racks fall without applying alot of pressure. Advised they are only rated for 25lbs but she isnt happy about that, called techline to see if we have a solution for this and they advised me to order two slightly larger racks for the customer, part# w10256908 sr-7734140445 customersvc 1-800-253-1301. Installed door gasket and rack. Customer is not happy.; ordrng 2 WPW10256908 (rack-oven)s"

We serviced a

IKEA DISHWASHER

Model IUD8555DX3

Near Washington, DC 20024

Mitchell H.

Job Details: 07/19/2022

cx complaint unit has water at end of cycle at times. checked hoses and all clear and check valve not torn or malfunctioning. installed new drain pump and new tub gasket and unit should be good to go

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325FDAM04

Near Nottingham, MD 21236

Justin S.

Job Details: 07/19/2022

lights are on and solid when i arrived. cx says earlier today they didnt come on at all. tried to get them to go off but couldnt get the lights to do anything but work. the freezer light was last replaced so replaced both refrigerator lights. cx says when the unit is dispensing ice its now gotten very loud. the unit is a lot louder than normal when dispensing. found the unit is dispensing the crushed and cubed but the solenoid does not shift back once done. the unit needs parts; ordrng 1 WPW10317991 (auger) and 1 WP2152713 (solenoid) and 1 WPW10169511 (coupler)

We serviced a

WHIRLPOOL MICROWAVE

Model IMBS104GSS02

Near Washington, DC 20002

Mitchell H.

Job Details: 07/19/2022

cx complaint unit is not working at all. inspected unit and confirmed. pulled unit out and noticed it was unplugged. plugged in and unit is all set. unit is under 5 year ikea warranty. job completed.

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Glenarden, MD 20774

Shawn D.

Job Details: 07/19/2022

"cx complaint just moved into house january of 2022 and unit started tripping breaker 2 weeks ago. inspected unit then checked for errors and had none. ran test mode highest amps 6.3 then ran drain and spin and highest amps got to 6.3 then then went down to 3.0 with drain pump running then when pump turns off only motor we have 2,1 amps unit is working good and amps are good. washer has a breaker issue i believe due to being on arc fault breaker. infomred cx to get breaker looked at/changed. collected for service fee."

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW2

Near Washington, DC 20001

Mitchell H.

Job Details: 07/19/2022

cx complaint unit wont start says close lid. inspected unit and confirmed. lid lock is not working. cx had a whirlpool factory part on hand so threw that in for him as it is out of stock and i could fix it today for him. replaced lid lock W11394572 and unit is now working as desinged.

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS00

Near Clinton, MD 20735

Mitchell H.

Job Details: 07/19/2022

cx complaint unit is doing same as before. pulled unit out to check thermister at control to see if its in spec while in ice. while pulling connector off i accidentally pulled a whole wire out of its connector and broke the pin. called techline and explained they understood and said it happens. but technically unit is unrepairable due to this issue. informed cx and they understood as well. gave cx SR number and unit should be getting swapped out for them. job completed.

We serviced a

WHIRLPOOL DISHWASHER

Model DU1055XTSS3

Near Washington, DC 20001

Mitchell H.

Job Details: 07/19/2022

cx complaint unit is leaking from under dishwasher. inspected unit and found water seeping out of top of valve and just dripping on flor. turned water off and it stopped leaking. replaced valve with pre id part and unit is no longer leaking but valve i put in is OL and not allowing water into dishwasher. main leak issue is complete but will need to re order a new valve and replace it again for mechanical issue. cx paid in full and i rescheduled accordingly.

We serviced a

WHIRLPOOL DISHWASHER

Model MDB4949SKZ0

Near Lanham, MD 20706

Samuel R.

Job Details: 07/19/2022

checked part with cx and found a big hole on side of box and found damage to sump from it being packaged poorly and shipping reordering sump.W11416363 0 trribles and whirlpool wiseable; ordrng 1 W11416363 (sump)

We serviced a

WHIRLPOOL DRYER

Model WHD560CHW

Near Washington, DC 20003

Mitchell H.

Job Details: 07/19/2022

cx complaint unit takes a couple cycles to dry. inspected unit and found no errors. put unit into test mode and went through good. put unit on timed dry and let run for about 5-10 mins and unit heated up good and as desinged. unit is working as desinged. job completed. unit is covered by goods date. cx could not provide me with POP at this time

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS11

Near Fairfax, VA 22030

Carl R.

Job Details: 07/19/2022

"Microwave Not Heating - Combination Wall Oven - PRE-ID Magnetron, Inverter or Capacitor and .performed a wet paper towel test. Wet paper towel was very hot. Unit may need diode, mag capacitor and inverter board. Please call tech line if cx calls back. Cx also said that it randomly happens. Cx will record."

We serviced a

WHIRLPOOL DRYER

Model WED92HEFC0

Near Mechanicsville, VA 23116

Gill G.

Job Details: 07/19/2022

verified cx complaint of unit making squeaking noises during operation. found noise coming from idler pulley. replaced idler and vacuumed lint from inside of unit. tested. unit is no longer squeaking. collected for total.

We serviced a

KITCHENAID OVEN

Model KODE500ESS20

Near Stone Ridge, VA 20105

Daniel J.

Job Details: 07/19/2022

new construction customerr closed july 15th 2022 son at home called informed by son we will need a closing document with date within the past 30 days dent on right lower corner of upper door left service agreement with phone number to office with son that was onsite unit will need upper door stainless steel W11600222; ordrng 1 W11600222 (upper oven door)

We serviced a

MAYTAG REFRIGERATOR

Model MFW2055FRZ00

Near Richmond, VA 23223

Gill G.

Job Details: 07/19/2022

unit shows purchase date of 6/1/21 and cx has receipt with purchase date of 1/19/22. called office. advised that registration date needs to be changed by whirlpool prior to servicing unit. no service provided.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Clifton, VA 20124

Demonte S.

Job Details: 07/19/2022

Inspected the unit. Found that the cx is saying that the Water Valve will not turn off even if they unplug the unit from the wall. Cx turned the valves off at the wall. I then checked the Service Pointer on the Tub. Found that the pressure Hose port on the Tub is clogged. Unclogged the Pressure port on the Tub. Tested the unit. Valve is still staying Open. Unit will need the Control Board & Water Valve assembly. ; ordrng 1 W11513255 (VALVE) and 1 W11513246 (CNTRL-ELEC)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Mechanicsville, VA 23111

Gill G.

Job Details: 07/19/2022

verified cx complaint of unit freezer frosting up. found freezer door gasket not sealing to cabinet due to door not being installed correctly. bottom screw on door not secured to slides. thawed ice. installed freezer door correctly. lubed slides. leveled unit. tested. freezer door gasket is now sealing to cabinet. toe grille is also bowed and rubbing on freezer door. ordered grey toe grille. scheduled return visit.; ordrng 1 WPW10534155 (toe grille grey)

We serviced a

WHIRLPOOL DRYER

Model WED5000DW

Near Centreville, VA 20120

Carl R.

Job Details: 07/19/2022

"Clothes are not fully drying. AIR FLOW is not as strong as it should be. Vent doors outside do open, but cx hasn't had vents cleaned since last year. Start with vent clean. See sd pics"

We serviced a

WHIRLPOOL WASHER

Model WTW7300DW0

Near Mechanicsville, VA 23111

Gill G.

Job Details: 07/19/2022

verified cx complaint of unit having fault code present when unit is powered on. found F6E3 fault code displayed on console. ui is intermittently working. could not enter diagnostic mode. replaced console. stored fault codes F2E1(ui stuck button) F6E3(acu cannot hear hmi) F0E5(off balance load) cleared fault codes. ran diagnostic cycle and found unit is fully functional and working as designed. collected for total.

We serviced a

KITCHENAID MICROWAVE

Model KMBP100ESS03

Near Chantilly, VA 20151

Carl R.

Job Details: 07/19/2022

"F1 E5. Turned power off to unit. Remived wires from junction box, removed unit from wall. Removed top lid, to gain access to replace mag,inverter board, and control. Removed allwire connections and covers. Installed new parts and covers. Connected wires to junction box, turned on power, cleared codes, tested unit. Unit works properly."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS02

Near Ocean Pines, MD 21811

Michael E.

Job Details: 07/19/2022

CX complaint: ice forming under ice bin. Tested and verified complaint. Previous visit i replaced the dual valve and the problem reduced greatly. IB at 23 degrees which is a little too warm. IB fan has good air flow. Door has previously been replaced. Problem has reduced to 1/4 to 1/3 of how bad it was previously after replacing dual valve. Called WPTL SR 7733946721 Possible logic issue with IB temp. Ordering UI and main control as per WPTL. Ordering UI W11405309 and control W11224256. Scheduled return visit for 7/26 any time ; ordrng 1 W11224256 (control) and 1 W11405309 (UI)

We serviced a

KITCHENAID REFRIGERATOR

Model KBSD602ESS01

Near Owings Mills, MD 21117

Brian R.

Job Details: 07/19/2022

cx complaint is unit just shut down. and not running. checked power and power was good. turned unit off by switch for a few min then turned back on and unit started back up and everything checks but lights. all freezer lights are dim and 1 in FF out. ? S-code S84638 covers the cost of 12 replacement lights and labor unit needs all lights replaced and after power outage unit didnt reset and turn back on. as soon as parts are in office will schedule. as soon as parts are in office will schedule.; ordrng 12 W11484836 (LED Lights)s

We serviced a

WHIRLPOOL DRYER

Model WED5620HW2

Near Bridgeville, DE 19933

Michael E.

Job Details: 07/19/2022

CX complaint: dryer not running. Tested and verified complaint. I found no power from receptacle. I went over findings with CX and advised having a licensed electrician inspect the circuit. Job is complete

We serviced a

WHIRLPOOL COMPACTOR

Model GC900QPPQ6

Near Lexington Park, MD 20653

Shane B.

Job Details: 07/18/2022

complaint is the unit not working properly. makes a grinding noise that starts and stops quckly and does not compact. when i arrived i saw the door was not closing correctly. it ws sticking out at the top right. i found a clip on the right side was not in place properly. once clipped in the door closed properly and unit ran as designed. unit is working. i showed cx the latch and how to put it on correctly. cx is happy.

We serviced a

WHIRLPOOL RANGE

Model WFG550S0LZ0

Near Georgetown, DE 19947

Andrew W.

Job Details: 07/18/2022

"Cx complaint is drawer not closing properly. inspected and verified complaint. pulled drawer out and replaced slides and reinstalled. drawer was still sitting crooked and not closing properly. found that the door, mounting brackets, and drawer itself are twisted and the drawer will not sit level. Informed cx this was considered a cosmetic issue and was passed the 30 days CW. Cx stated this was reported with builder on her walk through before closing on the house in December of 2021. Quoted cx for the cost of the drawer to be repaired and cx stated they would contact the builder and WP for who was responsible for the repair. Ordering front panel, storage drawer, and mounting brackets. cannot reschedule unitl either P&L authorization is given or cx agrees to pay for repair.; ordrng 1 W11252164 (panel-drwr) and 1 W10813962 (drawr-util) and 2 W10462909 (brkt-mntg)s"

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Mechanicsville, VA 23116

Gill G.

Job Details: 07/18/2022

"verified cx complaint of unit having fault code F7E1(tach not getting working correctly) stored fault codes F7E1(bad tach) F7E6(motor circuit open) replaced actuator. found gearcase is leaking oil and oil has gotten on components. unit needs gearcase, drive belt, drive pulley, motor, and capacitor.; ordrng 1 W11449840 (gearcase) and 1 W11283592 (motor-drve) and 1 W10721967 (drive pulley) and 1 W11239857 (belt) and 1 W11395618 (capacitor) and 1 2count (2 count)"

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Lexington Park, MD 20653

Shane B.

Job Details: 07/18/2022

"complaint is unit not agitating, going off balance. checked for codes and found F7E6 motor fault. unit is in the garage and is hooked up to power but nothing else. ran agiate and entire basket tried to turn. found arm broken on acutator. replaced with preIDed part. unit agitated and spun but when switching back to agitate it made a grinding clicking noise from the actuator. replaced splutch with preIded part and tested again. now works smoothly. suspension is good. unit is working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Salisbury, MD 21801

Michael E.

Job Details: 07/18/2022

CX complaint: no ice. Tested and verified complaint. I found the IB fan was not coming on. Ordering IB fan. Scheduled repair visit for 7/25 AM prefered.; ordrng 1 W10846539 (evaporator fan blade)

We serviced a

WHIRLPOOL WASHER

Model WFW6620HC1

Near Fredericksburg, VA 22407

Thomas B.

Job Details: 07/18/2022

Cx complaint unit is not working properly inspected unit found drain filter clogged removed and tested and inspected for proper use unit now functions normally. Charged 120.00 for service call

We serviced a

MAYTAG WASHER

Model MHW5630HW3

Near Surfside Beach, SC 29575

Jason T.

Job Details: 07/18/2022

"Cx complaint, will not spin the clothes out at the end of the cycle, wet clothes. Ran factory diagnostic test # 12 verified control failure, advise customer control is on factory backorder. Dispatch will call to schedule a return visit, CX agreed.; ordrng 1 W11550649 (Control)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF507ESS01

Near Richmond, VA 23229

Joseph D.

Job Details: 07/18/2022

"cx complaint of unit intermittently leaking. confirmed complaint. Previous visit found drain line clogged with debris, this issue was repaired but upon inspection, coupling on inlet valve hose also leaking intermittently when fridge is pressed against rear wall. the water is then travelling down water line and occasionally overfilling drain pan when unit defrosts at the same time. units drain hose presently not leaking but water spots evident on valve, reseated hose on valve and slide fridge back, watched valve from front with flash light, no leaking persists. unit now working properly."

We serviced a

KITCHENAID RANGE

Model KFEG504KPS0

Near Portsmouth, VA 23703

Anthony D.

Job Details: 07/18/2022

cx complaint unit not working checked unit founthermal event at terminal block and part of the main harness ordering terminal block and main herness to complete repair; ordrng 1 WPW10245259 (terminal block) and 1 W11188432 (main harness)

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRSF705HPS04

Near Ellicott City, MD 21043

Robert L.

Job Details: 07/18/2022

"cx complaint leaking still, found drain tube blocked, poured hot water ,would not drain, once removed tubing from rear water poured thru, removed tubing fofilter coverund defect in tubing and foam in tubing, replaced tube from pre-id, sealed base of RC and adjusted drain pan under evap, tested all ops ok, cx still waiting filter cover"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Frederick, MD 21703

Ricky E.

Job Details: 07/18/2022

please schedule appt to call tech line in the home... the doors are still creeking after last service...; ordrng 1 w11423787 (separator)

We serviced a

WHIRLPOOL WASHER

Model MVWC565FW3

Near Manassas Park, VA 20111

Demonte S.

Job Details: 07/18/2022

Inspected the unit. Found that the cx is saying that the Washer is noisy. Ran Service Diagnostics on the unit. Error Codes are F7E1 = Basket Speed Fualt. Checked under the unit. Found that the Splutch Nut has fell off. Checked the Splutch teeth. All teeth on the Spultch are good. Tightened the nut to Splutch. Tested the unit. Cleared the error code. No noise. Unit is working as Designed.

We serviced a

JENN-AIR REFRIGERATOR

Model JS48NXFXDE01

Near Lorton, VA 22079

Jason A.

Job Details: 07/18/2022

"CX complaint FRIDGE RC temps too cold - ice tea in door frozen. LED lighting not working. Found all lights in FC & RC not working, Unit was installed less than 30days.Test several from both compartments with LED tester. Check door switches & power to 120VAC & out of LED Aurora power supply. As soon as I made contact with J1 connector the lights all started working. Test door switches over 30X = OK. Measured RC cavity & pantry thermisters in icewater good. Cycled cavity 12 & pantry 4 air damper baffle. Set RC temp from 36 to 39 & CX will monitor RC items for freezing next 2 weeks & report to returning tech > JJ; ordrng 12 W11484836 (LEDs)s and 1 JJTORETURN (JJ TO RETURN)"

We serviced a

JENN-AIR DISHWASHER

Model JDB8200AWP1

Near Richmond, VA 23227

Gill G.

Job Details: 07/18/2022

"cx complaint: unit is not draining. stored fault codes F9E1(diverter cannot find home position) F6E4(float switch open) F9E2(diverter stuck on) F3E2(shorted owi thermistor) found unit drains momentarily and pauses then runs wash motor, pauses that and drains again. after diagnostic cycle unit gave F9E1 fault code. advised cx that unit may need sump assembly and control. quoted repair for control replacement. cx not ready to replace parts at this time. collected for service call."

We serviced a

MAYTAG RANGE

Model MEW9630FZ02

Near Upper Marlboro, MD 20772

Mitchell H.

Job Details: 07/18/2022

cx complaint units inner glass broke. installed new glass pack. collected 110 labor and unit is good to go. job completed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDEM01

Near New Bern, NC 28562

Ronnie B.

Job Details: 07/18/2022

"cx complaint of unit not cooling properly. checekd unit and rc is at 50 degrees and fc is at 15 degrees evap has good frost pattern. Tested unit and found both fans not running with voltage present as well as ice box fan. UI indications are blank on screen. Unit will need new evp fan, ice box fan and both controls. Defrost theristor reading 7k and is out of range. Drain pan bowed. Replaceing controls due to short in ice box fan feedback to controls.; ordrng 1 W10316760 (thermistor) and 1 W11092503 (UI) and 1 W11457241 (drain pan) and 1 W10846539 (evaporator fan blade) and 1 W10830278 (cntrl-elec) and 1 WPW10469927 (housing)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS04

Near Bowie, MD 20721

Mitchell H.

Job Details: 07/18/2022

cx complaint units still leaking out bottom of freezer. took all drawers out of freezer and steamed drain clear of ice and replaced drain tube. unit is now good to go. job completed.

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW0

Near Waldorf, MD 20603

Robert A.

Job Details: 07/18/2022

"Cx complaint that the unit is leaving water in the unit and not completing cycles. I inspected the unit to confirm the complaint. There was grey water in the tub when I arrived. I found error codes: f0e2 f9e1. I cleared the codes and tried to run manual drain test, the lid lock but no drain action occured at all. I tried to re-enter diagnostics to run an auto service cycle, but the unit would not respond. After pressing the 3 key sequence the unit would chime then the UI screen goes blank. I ran drain and spin, the drain pump activated but the water level did not move at all, definitely a drainage issue. The unit needs a new control board and drain pump to resolve the issue. I'm ordering a new control for the return visit. The dryer is stacked on top so a 2nd tech is needed.; ordrng 1 W11322903 (control board)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Bowie, MD 20721

Mitchell H.

Job Details: 07/18/2022

cx complaint unit not making ice. got water fitting and replaced freezer door. units ice mkaer started turning and filled with water a few seconds after closing the door the first time. unit should now be good to go. informed cx if it doesnt make ice by tomorrow this time to let us know. otherwise job completed.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Mount Rainier, MD 20712

Samuel R.

Job Details: 07/18/2022

replaced water inlet valve and tested unit.uniit is wrking properly.recalibrated unit

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near New Carrollton, MD 20784

Mitchell H.

Job Details: 07/18/2022

cx complaint unit is not making a lot of ice. installed new ice maker and unit started moving and started a cycle. unit should now be good to go. informed cx if unit does not make ice by tomorrow afternoon to let us know. otherwise job completed.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near Arlington, VA 22204

Dustin F.

Job Details: 07/18/2022

"CX complaint: Not coolingInspected unit, found RC at 77 degrees( set to 35) and the FC at 82 degrees(set to -1) put unit into test mode 38 step 100, found the compressor only pulling 18.3 watts( supposed to be 150watts) Suspected leak in system or bad compressor at the least. Ordering Orion assembly, compressor,3 way valve,and condensor to be on safe side. Contacted WP TL to confirm my concerns. Chris from TL gave me SR#7734134321 PS: PLEASE send the board previously ordered with the SS tech (W11336586) 3 count SS tech required. May need time to locate leak if there is 1; ordrng 1 W11336586 (Orion ASSembly) and 1 W11548259 (Condensor) and 1 Nitrogen and 1 W11592010 (Compressor) and 1 W11575001 (3 way valve)"

We serviced a

MAYTAG WASHER

Model MVWB865GW0

Near Woodbridge, VA 22193

Carl R.

Job Details: 07/18/2022

aig washer lid not closing properly cons has to push done on the lid to get it locked and get . Found washing machine lid cracked on left lower corner of lid. Unit needs a lid .; ordrng 1 W11259006 (Lid) and 4 W11404293 (Screws)s

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDB06

Near Georgetown, DE 19947

Andrew W.

Job Details: 07/18/2022

"Cx complaint is freezer and fridge door not sealing properly. inspected and verified complaint. found fc and rc gaskets hanging off the doors when opened. pushed gaskets back in and attempted to heat to reform but they would not stay in the door. checked the rc door and found the liner warped. gasket new gasket will not stay in door either and falls out when closing and opening door. fc gasket was reformed with heat but did not stay either. ordering FC gasket and RC door, returning with RC gasket and washer. cannot reschedule due to OS part. informed cx to check part when delivered and inspect for damages and then contact the office to schedule return visit.; ordrng 1 W11229610 (gasket-dor) and 1 LW10668874 (dor-fip)"

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Taylors Island, MD 21669

Jonathon C.

Job Details: 07/18/2022

"replaced heater per special project. tested unit, unit working as designed. job is complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Betterton, MD 21610

Alexander W.

Job Details: 07/18/2022

Cx stated sweat coming from freezer door inspected tested and verified cx complaint found FC door defective causing warm air to leak into unit. Ordering FC door cannot reached at this time due to SO part. ; ordrng 1 W11572312 (FC door)

We serviced a

AMANA DRYER

Model NED5800HW1

Near Easton, MD 21601

Jonathon C.

Job Details: 07/18/2022

"cx complaint. dryer not drying clothes.tested unit, verified complaint. found poor airflow. adjusted vent. tested unit, unit working as designed. job is complete."

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Richmond, VA 23226

Chris B.

Job Details: 07/18/2022

cx complaint unit will not advance threw cycle inspected unit found f7e1 stored basket not reaching target rpm found when in high spin motor hums same when in agitate found bad capicitor ordering capicitor; ordrng 1 W11395618 (cap) and 1 W11239857 (belt)

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Mechanicsburg, PA 17050

Fred G.

Job Details: 07/18/2022

i was able to access unit and replace the sump assy. tested unit for leaks and found unit now checks good.

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Arrington, VA 22922

Kyle A.

Job Details: 07/18/2022

Updated heater as per service notice

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX988SIBM00

Near Harrisburg, PA 17112

Fred G.

Job Details: 07/18/2022

"cx complaint unit stopped cooling on 7/14, reset breaker 7/15. unit did not start cooling till over the weekend. place thermal cuppler in RC and found 36 degrees, FC was 7 degrees. FC is pretty much empty. test 1 was 01, test 2 was 01. test 3 I found all three fans come on and run. test 4 i found unit will start the compressor and condenser fan came on. called TL (SR7734135223). hard to figure out issue with unit working today. ordering unser interface. ordering 1 (W10789393). please call cx once part is in.; ordrng 1 W10789393 (user interface)"

We serviced a

WHIRLPOOL RANGE

Model WFE525S0JZ0

Near Harbeson, DE 19951

Andrew W.

Job Details: 07/18/2022

"Cx complaint was cooktop light staying on. after repairs from prior visits the cx was under the impression the 'cooktop on' light was for the left side burners and the 'cooktop hot' light was for the right burners. cx thought the light was on when the burner was off. informed cx that 'cooktop on' was indicating the cooktop had an active/on burner, where the cooktop hot was indicated the surface was hot to prevent user's from burning themselves or placing items on a hot cooktop unintentionally. Unit is working as designed. job complete"

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near West Hanover Township, PA 17112

Fred G.

Job Details: 07/18/2022

cx complaint unit will get down to 2 mins left on a cycle and the unit will trip the breaker and shut off. inspected unit and found 0 error codes stores. ran a auto test and found unit finished cycle without issue. plugged amp meter to outlet and plugged unit to it and found when unit goes into a spin cycle i got around 8.08 amps and when the basket got up to speed it settled around 4.56amps. called TL said with my finding unit is working as designed. unit checks good.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF750SAYM3

Near Richmond, VA 23235

Jerod R.

Job Details: 07/18/2022

"tested unit found unit has bad lower seal and door seal is cracking, customer said not to ordered parts"

We serviced a

AMANA WASHER

Model NFW5800HW4

Near Easton, MD 21601

Jonathon C.

Job Details: 07/18/2022

"cx complaint, clothes wet after cycle and smell. tested unit, verified complaint. found drain hose pushed too far into drain. adjusted drain hose. tested unit, working as designed. job is complete."

We serviced a

KITCHENAID OVEN

Model KOSE500ESS20

Near Woodbridge, VA 22191

Robert W.

Job Details: 07/18/2022

Cx Complaint is the outter glass is broken on delivery. Inspected unit and found unit not installed outter glass in broken ordering outter glass.; ordrng 1 W11600222 (Outter door)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ00

Near Westminster, MD 21157

Brian R.

Job Details: 07/18/2022

turned unit off and removed freezer door to start defrost while rreplacing control. plugged unit back in and new control was froze and would not take code and stayed in test. tried resetting multiple times. will need to reorder control. melted down evap and replaced harness. as soon as new control comes in office will schedule.; ordrng 1 wpw10503278 (Control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ00

Near Midlothian, VA 23112

John P.

Job Details: 07/18/2022

"Found drain line clogged and right rail not retracting, replaced right rail and cleared drain line tested working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHV00

Near Harrisburg, PA 17112

Fred G.

Job Details: 07/18/2022

cx complaint unit isnt dispensing ice. inspected unit and found 3 wires were broken and was able to repair them temporary while black stainless FC door is ordered. ordering 1 (LW11038917). door ships to cx 4-6 weeks. cx will call once door is in and is checked for damage.; ordrng 1 LW11038917 (dor-fip)

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS04

Near Haymarket, VA 20169

Daniel J.

Job Details: 07/18/2022

chemical smell when in use tested with cup of water faint smell when fan in use ordering fan assy adn mag with transformer no issues with heating; ordrng 1 W11344874 (cooling fan) and 1 W11346197 (mag) and 1 W10836753 (transformer)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Harrisburg, PA 17109

Fred G.

Job Details: 07/18/2022

"cx complaint unit will start but wont wash. inspected unit and entered into diag and found error codes f7e1, f4e3, f-e-. cleared codes and ran a auto test and found unit will not wash. error code for motor. unit needs sump assy and control. ordering 1 (W11305308), 1 (W11085683). please call and schedule cx once parts come in. called TC (SR7734115807) to expart the control due to it being BO. po will be the cx PO#.; ordrng 1 W11085683 (pump&motor) and 1 W11305308 (cntrl-elec)"

We serviced a

KITCHENAID DBL WALL OVEN

Model KODT100ESS04

Near Potomac, MD 20854

Ricardo S.

Job Details: 07/18/2022

replaced parts.. unit tested and oven heating ok

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Steelton, PA 17113

Sal R.

Job Details: 07/18/2022

"CX complaint is that the uti would not complete a wash cycle. I found a F8E1 , F7E6. I was able to clear the code and inspoected the utin. I corrected the issues andf unit test good."

We serviced a

WHIRLPOOL DISHWASHER

Model MDB4949SKZ0

Near Richmond, VA 23229

Joseph D.

Job Details: 07/18/2022

"cx complaint of non functioning unit. conformed complaint, unit not turning on, found loose connectioin at l1 and neutral, proper power supplied but not a good connection at terminal block. reseated and unit now powering on. it was intermittently shutting off as power was supplied off and on. unit now working properly."

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Norfolk, VA 23503

Justin W.

Job Details: 07/18/2022

cx complaint back bulkhead looks like metal is melting. checked unit to find lower right hand corner of back bulkhead to be deformed slightly. Longer the unit is on the more it looks discolored and warped. checked cycling temperatures are around 110 degrees low heat and 150 degrees high heat. confirmed proper airflow. called techline spoke to Cliff he reached out to engineer and informed me to replace rear bulkhead for defect. sr7734138242called safety to find safety was closed already.; ordrng 1 W10828431 (rear bulkhead white)

We serviced a

WHIRLPOOL RANGE

Model WFE505W0HW5

Near Richmond, VA 23227

Chris B.

Job Details: 07/18/2022

replaced console and both brackets unit working as desighned

We serviced a

WHIRLPOOL FREEZER

Model WRT318FZDW06

Near Front Royal, VA 22630

Ezra M.

Job Details: 07/18/2022

"door gaskets for both doors coming out, not seating correctly. ordering both door gaskets.; ordrng 1 W10838574 (gasket-dor) and 1 W10861499 (gasket-dor)"

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