Service History 1007 - VIA Appliance

We serviced a

WHIRLPOOL M/W OTR

Model WMH53521HZ06

Near Bridgeville, Delaware 19933

Frederick R.

Job Details: 07/19/2022

CX complaint is control does work all of the time. Replaced control and bulb per prior diagnosis. Tested unit after repair and it is working properly. Job is complete

We serviced a

KITCHENAID FREEZER

Model KRFF507HPS02

Near Keedysville, Maryland 21756

Ricky E.

Job Details: 07/19/2022

"installed part, verified operation, ice door is sealing.. the units ice bin is cracked from ice build up, and will not hold ice... need part..; ordrng 1 WPW10347093 (ice container)"

We serviced a

MAYTAG WASHER

Model MVWB835DW1

Near Brunswick, Maryland 21716

Ricky E.

Job Details: 07/19/2022

"5-2 8-6 5-3 0-2 customer stated that the unit wasnt competing a cycle.. verified issue and fnd stored errors for a faulty lid latch assy.. tested in diag, and the lock functioned, but made clicks during locking... the unit will need the latch assy...; ordrng 1 W10810403 (lid lock assy)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model GB2FHDXWQ02

Near Waynesboro, Pennsylvania 17268

Bernard M.

Job Details: 07/19/2022

"Cx complaint the RC isn't cooling. Inspected unit and found the evap frosted over. Ran test 6 and the damper opens and closes. Ran test 1 and the evap went into defrost. Found the bi-metal to at fault. Defrosted evap and unclogged drain due to ice build up at bottom of FC, replaced harness using pre-id parts, restored power and evap began to develop frost pattern and the RC began to cool. Cx paid $425.80 for full repair. Unit checks good"

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Poquoson, Virginia 23662

Carl A.

Job Details: 07/19/2022

"cx complaint of unit not drying,checkedu nit to find no error codes ,found that hte board was not send voltage to element replaced board tested unit works as designed"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHW4

Near Elizabeth City, North Carolina 27909

Branden R.

Job Details: 07/19/2022

"cx complaint dishwasher powers on but does not pull water or start cycle. checked unit found no error codes , during test found inlet valve stuck closed not allowing water into unit , replaced with pre id and tested all major componets tested good and unit is now running as designed ."

We serviced a

WHIRLPOOL WASHER

Model MVWP575GW0

Near Camp Hill, Pennsylvania 17011

Fred G.

Job Details: 07/19/2022

"i was able to access unit and replace the shifter, lower harness and control board as per previous tech. ran unit through a calibration cycle and then a auto test. unit now checks good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Brunswick, Maryland 21716

Ricky E.

Job Details: 07/19/2022

"unit no longer tripping the breaker. the unit would not dispense ice.. fnd dispenser bit bottomed out and held down by factory greese... freed the bit and removed some greese, verified operation, unit cks ok.."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHW08

Near Wilmington, Delaware 19802

Taylor F.

Job Details: 07/19/2022

"Cx complaint is unit not cooling properly. Tested inspected and verifed complaint. Found the evap to be frozen solid. All fans running, compressor running. Thawed evap and found the brown wire on the harness going to the heater not staying in the connector. Put connector back in plug but i dont think it is going to stay in over time. Ordering harness, cannot reschedule at this time.; ordrng 1 W11581973 (harness)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF305EWH04

Near Delaware City, Delaware 19706

Taylor F.

Job Details: 07/19/2022

Cx complaint is filter head leaking. Tested inspected and verifed complaint. Replaced filter head from previous diagnosis and unit is now working as designed. Job is complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS07

Near Bumpass, Virginia 23024

Jerod R.

Job Details: 07/19/2022

"tested unit found unit door switch was sticking due to plastic bur, removed bur and tested unit is now fully functional"

We serviced a

KITCHENAID OVEN

Model KODC304ESS01

Near Newport News, Virginia 23602

Lucas R.

Job Details: 07/19/2022

replaced outer door.

We serviced a

WHIRLPOOL FREEZER

Model WRX735SDHZ07

Near Powhatan, Virginia 23139

John P.

Job Details: 07/19/2022

Installed motor and yoke tested working as designed

We serviced a

JENN-AIR COOKTOP

Model CVGX2423B

Near Catonsville, Maryland 21228

Shane M.

Job Details: 07/19/2022

no parts installed. no money collected. burner head seized. cannot get nuts removed. SDPICS.

We serviced a

WHIRLPOOL FREEZER

Model WZF34X16DW06

Near Glen Burnie, Maryland 21061

Alexander D.

Job Details: 07/19/2022

"cx complaint unit making intermittent vibrating noise. inspected unit and verified complaint. found bottom of drier touching metal that back cover screws into. put piece of foam between drier and metal to prevent vibration. also noticed unit makes similar noise if you shake it or lean on it, seems its just the frame of unit squeaking and only makes noise while moving whole unit and cx said thats not the noise but the drier vibrating was it. tested unit, no more noise. unit is now working properly"

We serviced a

WHIRLPOOL RANGE

Model WGG745S0FS05

Near Millville, Delaware

Andrew W.

Job Details: 07/19/2022

Per prior diagnosis went to replace the broil fitting and the orifice. upon removal of the fitting in the back of the unit the fitting has to be detatched from the gas line. when i started to loosen the nut off the gas line side the line started to twist which would kink if i continued. this should have broken free but did not. Ordering broil gas tubing to replace the line that now is defective and needs to be removed to complete the repair. cannot reschedule due to SO part.; ordrng 1 W10319002 (tubing-gas)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS00

Near Dagsboro, Delaware 19939

Andrew W.

Job Details: 07/19/2022

Cx complaint is freezer light and fridge lights out. inspected and verified complaint. found fc and rc lights out. Per special project s191aq - pre-id sp�w11460554 order led modules to return and replace. Cannot reschedule due to not enough inventory in UM.; ordrng 12 W11601311 (LED Modules)s

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDEM01

Near Littlestown, Pennsylvania 17340

Bernard M.

Job Details: 07/19/2022

"Cx complaint the RC section isn't cooling. Cx had all items and shelves taken out upon arrival. Unit was running and the RC evap had frosted over and fan not running. Accessed and defrosted evap, replaced fan using pre-id parts, restored power and evap began to develop frost pattern with the fan running. Unit checks good"

We serviced a

WHIRLPOOL REFRIGERATOR

Model ER2CHMXPQ06

Near Elizabeth City, North Carolina 27909

Branden R.

Job Details: 07/19/2022

"cx complaint unit leaking in fridge , checked unit and found all major componets running as designed , found clogged drain and metal around evap bent allowing water to flow into freezer and not fully down drain , unclogged and bent sheet metal to allow more of a bowl shape for water to drain in the drain line . tested everything and unit is running as designed ."

We serviced a

MAYTAG DRYER

Model MED6230HW2

Near Easton, Maryland 21601

Jonathon C.

Job Details: 07/19/2022

"cx complaint, noise during operation. tested unit, verified complaint. unable to completly identify where noise was coming from. ive heard a similar noise solved with a motor replaced recently. ordering motor and returning with pre id parts just in case.; ordrng 1 W11549461 (motor)"

We serviced a

JENNAIR COOKTOP

Model JGC3115GS

Near Queenstown, Maryland 21658

Jonathon C.

Job Details: 07/19/2022

"cx complaint, inner burner wont stay lit. inspected unit, verified complaint. found bruner cap off center causing sputtering and going out. adjusted cap. tested unit, unit working as designed. job is complete."

We serviced a

WHIRLPOOL DRYER

Model MED7230HW0

Near Greensboro, Maryland 21639

Jonathon C.

Job Details: 07/19/2022

"cx complaint, felt strip damaged. replaced parts per prior diag, tested unit, job is complete."

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Culpeper, Virginia 22701

Eric F.

Job Details: 07/19/2022

Confirmed cx complaint latch assembley broken. Ordering latch assembley.; ordrng 1 W11513248 (Latch)

We serviced a

AMANA REFRIGERATOR

Model ASI2575GRS08

Near Suffolk, Virginia 23434

Zachery R.

Job Details: 07/19/2022

"cx complaint rc door not sealing, checked unit, used steamer to fluff gasket, gasket is sealing as designed. leveled doors, tested, unit working as designed."

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Chesapeake, Virginia 23321

Zachery R.

Job Details: 07/19/2022

"cx complaint unit starts as designed, but once unit reaches rinse cycle, unit will only fill for 10 seconds then drain and say wash complete, checked unit, no faults present, ran auto test cycle, no faults after test cycle, called techline, spoke with Butch. was advised to run rinse and spin cycle and monitor, Butch stated unit does not agitate during rinse cycle. unit will fill, drain, then go into high speed spin. ran rinse and spin cycle, unit completed rinse and spin cycle, no faults after cycle, advised cx unit working as designed, and provided sr#. and advised if issue persist contact whirlpool with sr# provided. cx very nice."

We serviced a

WHIRLPOOL COOKTOP

Model WFE505W0JZ0

Near La Plata, Maryland 20646

Shane B.

Job Details: 07/19/2022

cx complaint is the RR burner not working. cx said all were working after last repair but she heard a pop when RR was in use and it shut off. confirmed complaint. when knob is turned on cooktop on and cooktop hot lights come on but burner does not heat. i inspected and found thermal damage to the element. ordering element.; ordrng 1 W11171119 (elmnt-surf)

We serviced a

KITCHENAID OVEN

Model KODE500ESS02

Near Brandywine, Maryland 20613

Robert A.

Job Details: 07/19/2022

Cx complaint that the unit is not working. I inspected the unit and confirmed the complaint. I found error codes: f2e1 f1e0. Multiple buttons do not work. I tried to preheat both ovens multiple times and they both gave an f1e0 error a few minutes into the cycle. I called techline as instructed and they recommended replacing the UI console and UI harness according to my findings. I replaced the UI console and tested the unit for the cx. The unit is working as designed. I'm ordering the harness for the return visit as instructed by WP techline.sr7734148803; ordrng 1 16515 (clip harness) and 1 W10655464 (bracket harness)

We serviced a

KITCHENAID REFRIGERATOR

Model KSSS48QMX01

Near Woodlawn, Maryland 21207

Keith H.

Job Details: 07/19/2022

cx complaint is unit not cooling properly inpsected unit and the fan is cutting off and on repeatedly and making very loud nosie ordering new fan and biemtal cx paid in full; ordrng 1 WP2306462 (bimetl-def) and 1 W10822580 (evap fan motor)

We serviced a

MAYTAG WASHER

Model MVWB765FW2

Near Milford Mill, Maryland 21244

Keith H.

Job Details: 07/19/2022

cx complaint is unit wont wash inspected unit and found f5e2 for lock failure will need new lock; ordrng 1 W10810403 (lid lock assy)

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Williamsburg, Virginia 23188

Lucas R.

Job Details: 07/19/2022

"replaced element, tested, unit working as designed."

We serviced a

WHIRLPOOL OVEN

Model JDS9860AAP

Near Williamsburg, Virginia 23185

Lucas R.

Job Details: 07/19/2022

"cx complaint elements not getting hot, checked unit found 120 vac to bake and broil during preheat, l2 missing from auxilary relay at red wire to element. 3 at tribles, cx owes $110.00 labor on return visit.; ordrng 1 WP74003482 (relay)"

We serviced a

JENN-AIR RANGE

Model JGR8895BDS12

Near Ellicott City, Maryland 21043

Robert L.

Job Details: 07/19/2022

"cx complaint not all buttons responsiv,e verified complaint, switch memebrane failure, explained 90% change just needs membrane, but there is a change control is needed which is NLA, quoted $450 , cx wanted full refund if part didnt fix, explained cant return part and labor would have been performed, cx to think about , may buy new unit due to age, collected $120 visa; ordrng 1 WP74011883 (switch- me)"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Culpeper, Virginia 22701

Eric F.

Job Details: 07/19/2022

Confirmed cx complaint unit not advancing cycles. Found cold water valve not actuating. Ordering valve.; ordrng 1 W11513255 (valve)

We serviced a

KITCHENAID O.T.R MICROWAVE

Model KMHS120ESS11

Near Portsmouth, Virginia 23707

Zachery R.

Job Details: 07/19/2022

"replaced fan motor, tested, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDZ02

Near Fredericksburg, Virginia 22407

Thomas B.

Job Details: 07/19/2022

Cx complaint unit is not working properly inspected unit removed and replaced the door and hinge pieces tested and inspected for proper use unit now functions normally

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Hampton, Virginia 23666

Carl A.

Job Details: 07/19/2022

"cx complaint of unit to find the following temps 4 in ff,5 in ice box, found ui display faded unable to read ui icemaker connected to curcit ordering parts needed for repairs; ordrng 1 W11387386 (CNTRLELEC NONWISE) and 1 W11579560 (Refrigerator Ice Maker)"

We serviced a

MAYTAG WASHER

Model MVW6200KW1

Near East Petersburg, Pennsylvania 17520

Justin L.

Job Details: 07/19/2022

cx complaint unit wont start a cycle. Was able to access unit and found when you attempt to start a cycle unit will lock then drain then shut down. Entered diagnostic and found no saved codes. Attempted diag cycle and unit wouldnt do anything but when I attempted to cancel it went through cycle and filled and drained but when it was time to move unit stallled. In accordance with Technical Service Pointer #: W11618678 Rev A and Technical Service Pointer #: W11624962 Rev A theres a known software issue and board will need replaced. Ordering all the necessarry parts for return and once in office will need to contact cx and set return.; ordrng 1 W11519742 (control) and 1 W11283592 (motor) and 1 W11395618 (capacitor)

We serviced a

WHIRLPOOL COOKTOP

Model WCG55US6HS00

Near Ruckersville, Virginia 22968

Eric F.

Job Details: 07/19/2022

"Could not locate unit, checked over all stock and unit is not present.; saved tckt"

We serviced a

WHIRLPOOL DBL WALL OVEN

Model WOD77EC0HS02

Near Hampton, Virginia 23669

Carl A.

Job Details: 07/19/2022

"cx complaint of time not staying correct or date ,unit also not alraming when time has complete ordering part needed forr repairs; ordrng 1 W11428578 (Assembly, Control Panel)"

We serviced a

MAYTAG WASHER

Model MVWB765FC3

Near Chesapeake, Virginia 23320

Austin D.

Job Details: 07/19/2022

came out to resolve the issue with the issue with the gearcase. disassembled as needed. repalced all parts needed. put the unit back together. tested operation. unit is running as designed.

We serviced a

MAYTAG WASHER

Model MVWB865GC0

Near Mechanicsville, Virginia 23111

Gill G.

Job Details: 07/19/2022

"verified cx comlaint of unit not filling with cold water. stored fault code F8E1(long fill). found hot and cold water lines reversed. found cold water valve solenoid failed. replaced inlet water valve. corrected water supply hoses. tested. unit is working as designed. collected for total.; ordrng 1 W11165546 (valve), used 1 w11165546 (valve) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Fredericksburg, Virginia 22401

Thomas B.

Job Details: 07/19/2022

"Cx complaint unit is not working properly inspected unit removed and replaced the compressor, coupler filled and tested unit now functions normally"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near Charlotte Hall, Maryland 20622

Shane B.

Job Details: 07/19/2022

"cx complaint is the unit not cooling in either section. when i arrived cx had already pulled the unit out and had plugged it back in. unit had been running for 20min before i arrived. both sections were at 70degrees, no frost. i found condensor fan running constantly. start device is getting 120vac constantly. compressor comes on, runs for about 20 seconds and pulls 10amps then cycles off for a minute or 2. unit will need new compressor. ordering part. scheduled return visit with office.; ordrng 1 W11209866 (compressor)"

We serviced a

MAYTAG OVEN

Model MGT8885XS01

Near Louisa, Virginia 23093

Jerod R.

Job Details: 07/19/2022

oven gas supply switch was off turned on and tested unit is now fully functional

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Williamsburg, Virginia 23185

Lucas R.

Job Details: 07/19/2022

"cx complaint unit randomly leaking and shutting down, checked unit temps at 2 and 39, cycled icemaker and water, unable to duplicate leak behind and underneath unit dry, called techline spoke with bruce sr7734078591, advisd to check for leak at waterline in door, cx does not use water dispenser, and sa w no evidence of problem with door, outlet checked good, per cx there wre no lights on in unit when it shut down, ordering harness, 5 at tribles, cx contacting customer service.; ordrng 1 W11565110 (harness)"

We serviced a

AMANA WASHER

Model NTW4611BQ0

Near Fredericksburg, Virginia 22407

Thomas B.

Job Details: 07/19/2022

Cx complaint unit is not working properly inspected unit removed and replaced the drain pump went to test unit still will not drain checked power at the pump found only 69 vac went to control and checked again same 69 vac ordering new control board refunded pump charged for control; ordrng 1 W10636059 (cntrl-elec)

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Stafford, Virginia 22554

Tanner B.

Job Details: 07/19/2022

"installed gearcase, clutch and ui. tested unit. job complete"

We serviced a

WHIRLPOOL OVEN

Model WOD77EC0HS02

Near Brandywine, Maryland 20613

Shane B.

Job Details: 07/19/2022

"cx complaint is the unit displaying an error for the cooling fan. checked for codes and found F8E0 saved 9 times and F6E4 saved once. tested each fan. i can not hear upper fan running on high. lower fan i can hear running on high and low. checked connections. nothing loose. ordering cooling fan, control board and UI. scheduled return visit with the office for the 25th.; ordrng 2 W11248652 (blower)s and 1 W11261165 (control board) and 1 W11428578 (user interface)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC604FSS00

Near Deale, Maryland 20751

Mitchell H.

Job Details: 07/19/2022

cx complaint unit no longer making ice. put unit into test mode. found ice maker thermister reading 60 degrees while it was easily 30-40 in the ice bin. thermister is out of spec for started. found heater wires broken on water line as well. ordering ie maker and water line for return visit. will bring back valve just incase as well.; ordrng 1 W10898228 (ice maker)

We serviced a

WHIRLPOOL WASHER

Model WTW5100HW2

Near Crownsville, Maryland 21032

Emmanuel R.

Job Details: 07/19/2022

"Cx washer fills and drain but never washes. Found error code F7E1 tachometer not present. Ran test cycle unit fills drains, but motor humms at spin and agitate, Acuator shifting ok. Pulled unit out and found oil on the floor, inspected futher and found gearcase is ok, the oil is coming from the capacitor. Capacitor has a pin hole near the bracket and all the oil leaked out. Ordering capacitor.; ordrng 1 W11395618 (capacitor)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDB09

Near Midlothian, Virginia 23113

John P.

Job Details: 07/19/2022

"CX complaint gasket not staying on door verified CX complaint, applied adhesive to groove in door to ensure gasket stays in place tested working as designed; ordrng 1 W10841140 (Silicone), used 1 W10841140 (Silicone) from stock"

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Charlottesville, Virginia 22901

Kyle A.

Job Details: 07/19/2022

Cx complaint of broken tub. Did confirm and found units basket dented and tub cracked. Also found suspension rods bent. Will need to return with these parts to repair.; ordrng 1 W10554251 (Basket) and 1 W10371566 (Tub) and 1 W10780045 (Suspension)

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH31017HS08

Near Moseley, Virginia 23120

John P.

Job Details: 07/19/2022

Confirm CX complaint didn't door also found dancing panel ordering panel and door; ordrng 1 W11175576 (Control panel)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Gaithersburg, Maryland 20879

Julian H.

Job Details: 07/18/2022

CX complaint about shaved ice accumulating on chute and leaking handles loose inspected and tested several times dispensing cubes found that in this type of units because closing of the door has a delay can accumulate ice on chute specially when crushed ice is selected advised CX to leave setting on cubed ice and checked chute everytime crushed is selected coil may accumulate more than desired and reason why it blocks chute sometimesinstructions for this are on user manual tightened handles as a courtesy documented call

We serviced a

WHIRLPOOL WASHER

Model WTW7120HW0

Near Rockville, Maryland 20852

Julian H.

Job Details: 07/18/2022

CX complaint about unit skiping spin put unit on tets mode and found errorF7E4 basket reengage- ment failure put unit on component activation when I ran spin cycle found that clutch kept on doing a sound like when is changing gears spin will run but just keep doing sound went to the bottom removed rotor couldnt see anything with mounted clutch issue with shifter & clutch slipping and causing to skip spin CX DONT WANT TO CONTINUE WITH REPAIR; ordrng 1 W10754448 (shifter) and 1 W10734521 (slider)

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS0

Near Hagerstown, Maryland 21740

Danny R.

Job Details: 07/18/2022

unit has a bad control ordeing part; ordrng 1 W11528352 (control)

We serviced a

WHIRLPOOL RANGE

Model WOD77EC0HS02

Near Accokeek, Maryland 20607

Robert A.

Job Details: 07/18/2022

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.

We serviced a

MAYTAG DISHWASHER

Model MDB8959SKB0

Near West River, Maryland 20778

Mitchell H.

Job Details: 07/18/2022

cx complaint unit showing f9e1 on screen. inspected unit and confirmed. filled unit and unit stopped didnt wash or do anything at all. cancelled cycle and drain pump was humming over and over then eventually drained water out. new pump is somehow bad again. checked power from control and was 120. power good just a bad pump again. wash motor would not come on in normal or test mode. power from control ordering sump. control and drain pump for return visit. please reschedule when parts arrive.; ordrng 1 W11410070 (control) and 1 W11416363 (sump and motor) and 1 W11412291 (drain pump)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHW4

Near Cordova, Maryland 21625

Jonathon C.

Job Details: 07/18/2022

"cx complaint, not washing dishes. tested unit, verified complaint. found sump not running. verified operation of water valve and drain pump. ordering sump and control.; ordrng 1 W11025157 (pump&motor) and 1 W11087226 (control)"

We serviced a

WHIRLPOOL WASHER

Model MVWB765FW0

Near Millersville, Maryland 21108

Alexander D.

Job Details: 07/18/2022

"cx complaint unit giving f8e1 error again, worked fine for 3weeks after last tech recalibrated unit. ran diagnostics f0e3 overload, f8e1 long fill, f0e5 off balance load errors stored. test cycle runs good, good water flow coming in through both valves. pressure hose is clear and no leaks. sounds like control issue, cx said he tried replacing control, and it gave him f3e1 error so he put old one back on and returned new one. not sure if distributor is reputable cx said he didnt calibrate new control also found its been a long time since they ran cleaning cycle with affresh. called techline to document. advised cx to run 2 cleaning cycles with affresh in a row and call back if issue persists. if cx calls back, mandatory preid control(W10920541). "

We serviced a

JENNAIR REFRIGERATOR

Model JFFCC72EFS00

Near Davidsonville, Maryland 21035

Mitchell H.

Job Details: 07/18/2022

cx complaint unit not cooling well. replaced evap cover and control per s code. defrosted ALL ice and unit is now good to go. job completed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Hertford, North Carolina 27944

Branden R.

Job Details: 07/18/2022

"cx complaint unit not cooling checked unit found unit not going into defrost , steamed unit and checked all connetions , heater ohmed out good , found control not sending unit into defrost properly unit will need new defrost and thermistor for repair ordering BOTH thermistor and control for repair . compressor running good and all fans checked good; ordrng 1 W11566891 (control) and 1 W11317276 (damper) and 1 WPW10383615 (thermistor)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT148FZDB04

Near Akron, Pennsylvania 17501

Marc M.

Job Details: 07/18/2022

installed compressor and filter drier and pulled unit into 30 inch vacuum. unit held vacuum with no leaks. charged unit with 1.7 oz of r600a. unit developed full frost pattern and now checks good.

We serviced a

KITCHENAID MICROWAVE

Model KMBD104GSS00

Near Arlington, Virginia 22203

Jason A.

Job Details: 07/18/2022

CX complaint MW no cavity light. Replaced bulb. Set clock & test light works & MW heats. Update MS > JJ

We serviced a

KITCHENAID FREEZER

Model KBSD602ESS01

Near Falls Church, Virginia 22042

Jason A.

Job Details: 07/18/2022

CX complaint FRIDGE leaks & lights are not working. Found 1 LED is out & some are dim. LEDs - S84638 TSP #: W11606409 Rev C. Water was turned off & we turned back on to test. Water spraying out of arm housing tubing & harness when water dispense or when icemaker fill. See SDpics. This repair requires the whole door & unit to be pulled out. Bring 2X4s to jack & support unit. 2TECH+2COUNT > JJ; ordrng 12 W11484836 (LEDs - S84638 TSP #: W11606409 Rev C)s and 1 2TECH+2COUNT (2TECH+2COUNT) and 2 2X4s (2X4s)s

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS0

Near Falls Church, Virginia 22046

Jason A.

Job Details: 07/18/2022

Replaced DW htr element per TSP W11540964 & S17304. Ran test wash before pushing DW back into cabinet. Start NORMAL cycle. Unit is advancing. NO LEAKS > JJ

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS00

Near Falls Church, Virginia 22043

Jason A.

Job Details: 07/18/2022

CX complaint FRIGE not cooling. No ice. Found evap is iced up. See SDpics. Cleared ice so unit can cool RC & make ice again. Test 120 & 97 IM harvest & fill is good. CX PAID IN FULL > JJ; ordrng 1 W11167902 (cover-evap)

We serviced a

WHIRLPOOL FREEZER

Model KSRX25FSST01

Near Fort Washington, Maryland 20744

Robert A.

Job Details: 07/18/2022

"Cx canceled the appt at the door, I did not diagnose the unit."

We serviced a

MAYTAG MICROWAVE

Model MVWP576KW0

Near Rehoboth Beach, Delaware 19971

Andrew W.

Job Details: 07/18/2022

Cx complaint is unit not advancing cycles. inspected and tested and verified complaint. put unit into test mode and checked for error codes. no error codes found. put unit into test cycle and unit shook pretty hard. leveled unit. found the water filling portion of the cycle was taking a long time to fill. found water valves were only halfway open. fully opened water valves and unit filled as designed. unit is working as designed. job oomplete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIH00

Near Stafford, Virginia 22554

Tanner B.

Job Details: 07/18/2022

Cc the units led flickering.. Found the im led w/ loose connection . reseated and tested unit.. Also noticed the unit w/ sealed system issue. no frost pattern on ff evap and bowed drain pan w/ water on rc floor dripping into fc/ floor.. informed cx on issue and cx wants to get new unit..

We serviced a

WHIRLPOOL RANGE

Model WGG745S0FS02

Near Fredericksburg, Virginia 22408

Tanner B.

Job Details: 07/18/2022

Adjusted the lower base and installed back right leg.. Job complete

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS0

Near Alexandria, Virginia 22303

Emmanuel R.

Job Details: 07/18/2022

"Cs popping sound end of cyc, Comfirmed complaint. I found the terminal block has melted and the screws are stripped so it wont tighten. The power wire has shorted at the terminal block. Costco additional yr warranty. Ordering terminal block and wiring harness. Return with control board incase needed.; ordrng 1 W11573809 (terminal block) and 1 W11344507 (harness) and 1 W11084867 (harness)"

We serviced a

WHIRLPOOL WASHER

Model MHW5500FC1

Near Dunkirk, Maryland 20754

Shane B.

Job Details: 07/18/2022

"cx complaint is the error code returning the fist time she tried using unit after recent visit. checked for codes found f3E1 water level system error. cleared code and tried running service cycle. drain pump ran then F3E1 returned. drain pump would not stop running. unit is empty. pressure hose is not clogged. sensor is getting 5.1vdc from control. tried service cycle again but it would not move past C00, constantly running drian pump. replaced sensor with preIDed part. code returned. cycled power, ran normal cycle, it filled and drained when cancelled. ran service cycle, this time it completed cycle. ran it again, it worked agian. a lot of suds in unit. called techline to document, they said it soulds like a clogged pressure hose or suds issue."

We serviced a

WHIRLPOOL DISHWASHER

Model MDB9959SKZ0

Near Wyomissing, Pennsylvania 19610

Marc M.

Job Details: 07/18/2022

"cx complaint unit leaking from what appears to tbe the front left corner of the unit. inspected unit and removed front outter panel of door. checked latch, dispenser, and vent fan assembly for any active leaks or water trailing/residue. found no leaks. checked leveling feet and door adjustment for deviation within initial install. foudn installign to appear correct and within spec. checked the 90degree elbow at the drain hose to make sure there are no kinks or tears that would induce a leak during drain cycles. while inspecting unit only noticed where there was a dent at the left rear corner of the unit which could be the cause of a leak at the tub seam. contacted techline to review and doc. all findings and techline advised replacement of the tub assembly. sr7734129830; ordrng 1 W11409866 (tub assembly (ship to cx))"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Ocean View, Delaware 19967

Michael E.

Job Details: 07/18/2022

"CX complaint: not tumbliung. Tested and verified complaint. Motor is activating but not turning. Power to unit is 240vac. Nothing stuck in blower and blower turns easily. Replaced drive motor, tested unit and it is now working properly. Job is complete"

We serviced a

MAYTAG O.T.R MICROWAVE

Model MMV1175JZ0

Near Crofton, Maryland 21114

David J.

Job Details: 07/18/2022

"SR#7734126678Cx complaint unit sparking and making loud noise. Inspected unit and was able to verify noise and sparks. Removed unit off wall and removed hood. Ran unit and found that the diod is sparking and causing the noise. Also found that the chassis that components sit on is bent. No damage to outside of cabinet and its only on the inside. Called Techline to document, after speaking with them they had advised just to go ahead and replace all the high voltage parts along with the baseplate. Ordering all parts and install once they arrive. Unit is unplugged and off the wall for return tech. ; ordrng 1 W11391712 (Magnetron) and 1 W11268348 (Chassis plate) and 1 W10850446 (Capacitor) and 1 W11460698 (Transformer) and 1 W11256462 (Diod)"

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM604KPS

Near Fairfax, Virginia 22030

Richard B.

Job Details: 07/18/2022

"CX complant. Dishwasher makes buzzing noises, Display has bad pixels and spray arms not working, Inspected unit and found in diagnostic test wash sump is making a buzzing noise, In diagnostics the error codes are FAE2 indicating a faulty vent wax motor. Ordering control , vent wax motor and bezel , control and sump assembly. Further work needed. RB. ,; ordrng 1 W11414073 (Vent motor) and 1 W11025634 (bezel) and 1 W11410062 (control) and 1 W11416362 (sump) and 1 W11416458 (console)"

We serviced a

WHIRLPOOL DRYER

Model WED5100HW1

Near Ocean View, Delaware 19967

Michael E.

Job Details: 07/18/2022

CX complaint: not heating. Tested and verifiedd complaint. I found the operating thermostat failed continuity. Other thermostats and fuse all passed. Element at 9.7 olms. Unit failed air flow test. Ordering operating thermostat WP8577274. I advised CX to have the house venting cleaned out. Cannot reschedule due to NW part; ordrng 1 WP8577274 (thermistor)

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH31017HS06

Near Vanceboro, North Carolina 28586

Ronnie B.

Job Details: 07/18/2022

"removed and replaced control, lamp housing and bulb. tested, unit is working as designed."

We serviced a

MAYTAG DRYER

Model MED6230HW2

Near Ellicott City, Maryland 21043

Robert L.

Job Details: 07/18/2022

"installed new terminal block and rewired black to harness, installed new cx supplied cord, tested all ops ok"

We serviced a

WHIRLPOOL WASHER

Model MVW7230HC0

Near Brunswick, Maryland 21716

Ricky E.

Job Details: 07/18/2022

"installed parts, unit has the same issue. the unit grinds during agitation... the unit will need the gearcase...; ordrng 1 w11449841 (gearcase)"

We serviced a

WHIRLPOOL DRYER

Model WED7120HW0

Near Millville, Delaware 19967

Michael E.

Job Details: 07/18/2022

"Replaced the front support rollers as per previous diagnosis. Drum ordered is incorrect part but i found it is not needed. Could not get blower off motor, it will need to be drilled off. Ordering blower wheel WP697772 and marking motor for return visit. Cannot reschedule deue to NW part; ordrng 1 WP697772 (blower wheel)"

We serviced a

JENN-AIR DISHWASHER

Model JDPSS244LL1

Near McLean, Virginia 22101

Jason A.

Job Details: 07/18/2022

CX complaint DW noise. CX had DW running on arrival & she has a recording of noise. Verified no leaks under unit > JJ; ordrng 1 W11460946 (Sump assym)

We serviced a

JENNAIR REFRIGERATOR

Model JF42NXFXDE02

Near Richmond, Virginia 23229

Jerod R.

Job Details: 07/18/2022

replaced ordered parts under s code and tested unit is now fuul fynctional

We serviced a

JENNAIR REFRIGERATOR

Model JF42NXFXDE02

Near Richmond, Virginia 23229

Jerod R.

Job Details: 07/18/2022

replaced ordered parts under s code and tested unit is now fuul fynctional

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW01

Near Chesterfield, Virginia 23832

John P.

Job Details: 07/18/2022

CX complaint unit freezing food in fresh food compartment and occasionally dripping water checked unit found unit low on charge ordering sealed system repair; ordrng 1 W10836706 (Evap) and 1 WPW10507886 (Compressor) and 1 W10843121 (Drier) and 1 4387444 (Repair kit) and 1 3ctss (3 ct ss)

We serviced a

KITCHENAID REFRIGERATOR

Model KSSC48FTS17

Near Manassas, Virginia 20112

Demonte S.

Job Details: 07/18/2022

"Inspected the unit. Found that the cx is saying that the Freezer isn't cooling. Checked the Freezer Section. Found that the Freezer Evaporator has a ball of Ice on the Capillary Tube / Suction Tube at the cabinet. No Frost on the Evaporator. I then checked the Compressor. Compressor is running really hot. Condenser Fan Motor is working. Over Temperature Light is flashing at the User Interface. Unit will need the Compressor = W10841139, Drier = Wpw10143759 & Coupler = W11506635. This will need to be 3 counted & 2 Techs if the cx calls back. **** Don't go without parts*****. Cx paid for the Service Call Only by Card. Cx is paid in full. ( Any questions please check Sd Pictures.)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT549SZDM04

Near Springfield, Virginia 22150

Emmanuel R.

Job Details: 07/18/2022

"Cs moaning noise freezer were the air comes out,Found noise coming from fan motor and the capilary tube on the evap. Replaced evap fan motor and slight bent the capilary tube to reduce refrigarent noise. Unit is working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ01

Near Rosedale, Maryland 21237

Milton J.

Job Details: 07/18/2022

Complaint unit leaking. Installed Water Line Hinge to Valve and Fill Tube as previously ordered. Tested unit dispensing water and jumped water valve to ice maker and did not see leaking where previously was. Unit is now functioning properly. -MJrob

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW2

Near Dover, Delaware 19904

Frederick R.

Job Details: 07/18/2022

Upon arrival spoke to Donna Attix at the door. She told me that someone from A&E factory Service named howard was out here last Friday and repaired her WM. No services rendered. Job is complete

We serviced a

JENNAIR OVEN

Model JJW2430DS00

Near Stanardsville, Virginia 22973

Eric F.

Job Details: 07/18/2022

"Confirmed cx complaint unit F2E1 error code. Unit has stuck key on UI, UI must be replaced. Quoted cx for job, cx going to take 30 days on quote.; ordrng 1 W11236887 (console)"

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC2

Near Madison, Virginia 22727

Eric F.

Job Details: 07/18/2022

"Installed strike, adjusted hinges, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM00

Near Union Bridge, Maryland 21791

Brian R.

Job Details: 07/18/2022

"cx complaint is units not cooling like it should. says freezer is hot but FF section works. took temp readings of 56 in Freezer and 58 in FF. pulled cover off back wall and found evap clear and war, and nothing was cold and a ice ball at the lines coming in. unit has a charge issue and leaking. unit needs sealed system work. will order parts needed and office will schedule.; ordrng 1 W10836706 (Evap) and 1 W10843121 (Drier) and 1 WPW10507886 (Compressor)"

We serviced a

WHIRLPOOL WASHER

Model MVW6230RHW0

Near Newark, Delaware 19702

Taylor F.

Job Details: 07/18/2022

Cx complaint is unit not dispensing fabric softener. Tested inspected and verifed complaint. Found the fabric softener to be turned off. Informed cx how to turn the fabriuc softener on. Went into diagnostics and verified no error codes and fabric softner valve works. Unit is working as designed. Job is complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FSS01

Near Gaithersburg, Maryland 20878

Julian H.

Job Details: 07/18/2022

replaced parts tested icemaker test 120 PA test97 FF

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Front Royal, Virginia 22630

Ezra M.

Job Details: 07/18/2022

"noise. when unit gets to high speed spin, vibrating excessively, causing side and rear panels to thrum loudly. verified unit level, drain pump and rear panel installed properly and tight. andrew w/ techline sr#7734126331advised order suspension.; ordrng 1 W11400156 (suspension)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FFDB01

Near Wilmington, Delaware 19808

Taylor F.

Job Details: 07/18/2022

"Cx compalint is unit not cooling. Tested inspected and verifed complaint. Found the compressor to be defective. Replaced compressor, drier and coupler, and unit is doing the same thing. ATried replacing start device and no change. Had flow of nitrogen through system. Reordering compressor, new compressor is locked up. Cannot reschedule at this time.; ordrng 1 w11370574 (compressor)"

We serviced a

WHIRLPOOL WASHER

Model WTW4950HW2

Near Conway, South Carolina 29526

Jason T.

Job Details: 07/18/2022

"Cx complaint, will not fill properly per any cycle, error code F8-E1 no-fill / long-fill. Verified during manual testing, installed inlet valve from truck stock. Ran factory diagnostic test to calibrate and verify unit operation... working as designed.; ordrng 1 W11038689 (Inlet Valve), used 1 W11038689 (Inlet Valve) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Wilmington, Delaware 19808

Taylor F.

Job Details: 07/18/2022

Cx complaint is unit not cooling properly. Tested inspected and could not verify complaint. Found the compressor to be pretty warm to the touch but not scolding hot. Condendsor was about a 20-30 degree split. Compressor drawing 0.79amps. RC door had a significant gap in the gasket causing warm air to get into the fridge. RC was about 43degrees because of the gap in the door. Was able to use a heat gun and fic the gasket so it was sealing properly. Cx had an issue with ice cubes getting stuck in the damper. This would have also caused warm air into the unit. Also leveled unit to line the doors up. Unit is working as designed at the moment. Cx is going to keep an eye on it. Job is complete.

We serviced a

MAYTAG DRYER

Model MED5630HW2

Near Surfside Beach, South Carolina 29575

Jason T.

Job Details: 07/18/2022

"Cx complaint, loud thumping noise during cycle, found worn idler pulley. Installed bracket assembly from truck stock, tested all unit functions for proper operation, cycle temperature tested at 145 degrees... working as designed.; ordrng 1 W10837240 (Bracket), used 1 W10837240 (Bracket) from stock"

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