Service History 1006 - VIA Appliance

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Clinton, Maryland 20735

Shawn D.

Job Details: 07/19/2022

cx complaint unit is not washing like her samsung front load wsher towels still dirty. inspected unit then checked for erros nd had f0e3 f2e1 f0e7 cleared codes. ran service cycle and something sounds loose under unit. tilted unit back to find the motor bolt is loose. tighten bold with locktight then ran unit on bulky items with towels this cycle is set on maxfill and infomred cx here to only use this cycle due to needing extra water to get the towels clean. cx is going to try it and see how it goes. unit is good

We serviced a

WHIRLPOOL COOKTOP

Model WCE55US0HB01

Near Woodbridge, Virginia 22191

Robert W.

Job Details: 07/19/2022

"CX Complaint is they open box and cooktop was broken. Inspected unit and found unit not installed and still in box, Cooktop is broken Ordering cooktop; ordrng 1 W11223301 (Cooktop)"

We serviced a

WHIRLPOOL DRYER

Model WED8000BW0

Near Sinking Spring, Pennsylvania 19608

Justin L.

Job Details: 07/19/2022

cx complaint on sensing cycle unit shuts off right away. Was able to access unit and when I entered diag i found codesf4e3 restricted air flow f4e4 L2 line voltage error f4e1 heater relay or connector problem. Verified unit to heat and have proper airflow. Tested moisture strips in diag and no response. Verified continuity in the harness and found that the moisture sensor is reading OL. Ordering sensor and once in office will need to contact cx and set return; ordrng 1 W10171086 (moisture harness)

We serviced a

WHIRLPOOL RANGE

Model WEG750H0HZ0

Near Millersville, Maryland 21108

Kevin P.

Job Details: 07/19/2022

"cx complaint unit has cosmetic defect, called trade care to document issue and they are inspecting and shipping a new part to us. #1536982782 order number and we will reschedule once it arrives; saved tckt"

We serviced a

KITCHENAID REFRIGERATOR

Model KFIS29BBMS03

Near Baltimore, Maryland 21209

Keith H.

Job Details: 07/19/2022

cx complaint is door seal damaged and lights not working inspected unit and found the freezer LED shorted causing other lights to be out and also the door seal is torn on right door; ordrng 2 W11130208 (module)s and 1 LW10341284 (dor-fip ss) and 1 WPW10427988 (nameplate)

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Suffolk, Virginia 23435

Anthony D.

Job Details: 07/19/2022

cx complaint unit not making ice FC temp at 2degrees ice box temp at 14 degrees RC temp at 39 degrees checked icemaker for error codes found E5 (timed ice making) checked icebox thermistor checked at 9.8kohms called techline spoke to robert SR#7734145602 was advised to check p7-2 to p13-1 for ice box thermistor got 7.9kohms which is good was advised to order icemaker and user interface for repair; ordrng 1 W11485529 (icemaker) and 1 W11577100 (user interface)

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Norfolk, Virginia 23505

Anthony D.

Job Details: 07/19/2022

replaced leveling legs leveled unit

We serviced a

WHIRLPOOL FREEZER

Model MRT118FFFH08

Near Lanham, Maryland 20706

Emmanuel R.

Job Details: 07/19/2022

"Installed freezer light holder, freezer light bulb and Rc door switch. Door switch was not availible to return. Unit is now working as designed."

We serviced a

WHIRLPOOL FREEZER

Model GI6SARXXF01

Near Hampton, Virginia 23669

Carl A.

Job Details: 07/19/2022

"cx complaint of unit leaking water out of freezer,checked unit to find the drain line had been changed and found that the drain tube was block clear line tested unit works as designed"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDEM01

Near Virginia Beach, Virginia 23453

Justin W.

Job Details: 07/19/2022

"cx complaint lights not working checked unit to find, w11460554b covers labor and parts, right side top led out, replaced to get cx a set of working lights. found top right rear led out. ordering led to complete; ordrng 2 W10695459 (led( in stock at tribles 47))s and 1 W11239944 (led(tribles100)), used 1 W11290115 (led) from stock"

We serviced a

WHIRLPOOL WASHER

Model MHW3505FW1

Near Elkton, Maryland 21921

Alexander W.

Job Details: 07/19/2022

Cx stated unit is making a grinding noise and not spinning. Inspected tested and verified cx complaint found stator screws defective cause tub to be defective. Ordering rotor stator stator screws rotor bolt and tub cannot reached at this time due to SO parts.; ordrng 1 W10901030 (Tub) and 1 W10870751 (Stator) and 6 WPW10253476 (Stator screw)s and 1 WPW10544980 (Rotor) and 1 W11253212 (Bolt)

We serviced a

MAYTAG WASHER

Model MVWB765FW3

Near Bowie, Maryland 20720

Emmanuel R.

Job Details: 07/19/2022

"Installed lid and right hinge, tested and leved unit. Unit is now working as deisgned."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDBM00

Near Woodbridge, Virginia 22192

Robert W.

Job Details: 07/19/2022

Replaced valve and bin unit is working properly.

We serviced a

KITCHENAID REFRIGERATOR

Model KUDF204ESB00

Near Afton, Virginia 22920

Kyle A.

Job Details: 07/19/2022

Cx complaint of units alarm going of did confirm freezer switch had frozen and would not fully depress. Freed rocker arm and tested unit and unit is now as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706ESS05

Near Severna Park, Maryland 21146

Kevin P.

Job Details: 07/19/2022

"cx complaint unit not making ice, installed new ice box fan, and found ice maker was ordered wrong spoke to MR who located one of the correct part #W11579560 in office stock and marked it for cx. we will return on friday 7/22 to install new part. unit again had no error codes and completed harvest test 57 and filled in test 45 but marking valve for return visit again just in case.; ordrng 1 W11579560 (ice maker)"

We serviced a

WHIRLPOOL RANGE

Model WFC150M0EW3

Near Ephrata, Pennsylvania 17522

Justin L.

Job Details: 07/19/2022

Cx complaint of oven not working. Checked incoming voltage and found 234VAC incoming power. Entered diagnostic and found F3E0 oven temp shorted but when tested found 1.082K Ohms at room temp. Found bake element to be 23.6 Ohms and broil 16.4 Ohms. Thermal fuse had 0.4 ohms. Found control has failed and will need replaced. Ordering part and once in office will need to set return; ordrng 1 W11122557 (white control)

We serviced a

WHIRLPOOL RANGE

Model WFE515S0ES0

Near Lancaster, Pennsylvania 17601

Justin L.

Job Details: 07/19/2022

As per previous visit was able to access unit and replace parts. During test found right rear burner not heating. Found voltage going to but when ohmed out read OL. Cx also stated they are now having issues with the left side. Found both left switches had internal failures resulting in elements sticking on and shorting out.Ordering the necessary parts and office will need to set return; ordrng 2 WP8273994 (left rear and right rear element)s and 1 W11517959 (left front element) and 1 WPW10434452 (left front switch) and 1 WP3149404 (left rear)

We serviced a

MAYTAG DRYER

Model MEDX655DW1

Near Hershey, Pennsylvania 17033

Fred G.

Job Details: 07/19/2022

cx complaint unit is putting off a burning smell. inspected unit and found unit powers on and heats. removed back cover and found a build up of lint. removed lint and unit still smelled. removed drum and found belt was fraying. test unit without drum and found motor is working as designed. replaced belt and installed drum. found smell was coming from heating elememnt. removed heating element and found center metal support was cracked and inside was pretty burnt. ordering 1 (279838) scheduled cx for 7/22/22s; ordrng 1 279838 (heating element)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507ESS00

Near Aldie, Virginia 20105

Daniel J.

Job Details: 07/19/2022

customer complaint unit ice building up on the bottom of fridge informed customer the the autho code only showing larbor not parts stated the person she spoke with said it was all covered she called waited 20 to 30 mins no asnwer from whirlpool customer wil call back after getting trying to get the parts covered; saved tckt

We serviced a

KITCHENAID OVEN

Model KOSE500ESS04

Near Baltimore, Maryland 21212

Keith H.

Job Details: 07/19/2022

cx complaint is unit gives intermittnet error of disconncected keypad inspected unit put into diagnsotics saw the error. parts are covered under entitlements cx will owe 130 for labor; ordrng 1 W11093241 (panl-cntrl)

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KBS0

Near Mount Airy, Maryland 21771

Ricky E.

Job Details: 07/19/2022

"tech line adrian SR#7734140740 .... 7-1 motor failure... W11416362 sump assy... the unit will need the element for the rework, but the units sump is shorted due to the element leaking.. the customer is contacting wpl to see if they will cover the repair for the sump assy...; saved tckt"

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Lancaster, Pennsylvania 17603

Justin L.

Job Details: 07/19/2022

As per previous tech was able to access unit and replace parts. Calibrated and tested unit now operating as designed no further work needed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ07

Near York, Pennsylvania 17402

Marc M.

Job Details: 07/19/2022

cx complaint multiple concerns. unit not releasing water filter from filter head. found the original filter to be so tightly seized in the filter head that channel locks were needed to remove the filter. also found the mounting pins on the FC door handle were not secrued and the handle would pop off under any usual amount of force. was able to remove handle and tighten bolts and refasten the handle to test. unit now checks good.

We serviced a

WHIRLPOOL RANGE

Model WFG374LVS

Near Baltimore, Maryland 21224

Shane M.

Job Details: 07/19/2022

cx complaint the front glass is out of place. can confirmed. took oven door apart and fix the glass. cx paid svc by card.

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Millersville, Maryland 21108

Kevin P.

Job Details: 07/19/2022

"cx complaint unit not spinning clothes out, found oeversuds error, off balance error, and motor fault error. hiub driver is stripped out not enegaging outer basket to spin. installed new hub driver from van stock and unit tests good. 225.16 total collected by cc. job complete.; used 1 W10528947 (hub driver) from stock"

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS02

Near Brandywine, Maryland 20613

Robert A.

Job Details: 07/19/2022

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.

We serviced a

MAYTAG DRYER

Model MEDC215EW1

Near Leonardtown, Maryland 20650

Shane B.

Job Details: 07/19/2022

"cx complaint is the unit not shutting off. timer does not advance. cx said she sets a timer in the kitchen so she knows when to shut unit off. confimed complaint. started timed dry and it did not advance. timer is gettin 240vac. called techline to document, they confirmed unit needs a timer. SR#7734142294. quoted cx for repair. she did not want to pay anything out of pocket. left quote and SR# with cx. she is going to call whirlpool and see if they will cover repair.; saved tckt"

We serviced a

MAYTAG WASHER

Model MVWB835DW5

Near Gambrills, Maryland 21054

Kevin P.

Job Details: 07/19/2022

"cx complaint unit not starting a cycle properly, found lid is split on the left side causing the lid to not close properly and therefore not start. qouted cx for lid replacement 484.22 total cx declined repair at this time 120 service call collected"

We serviced a

MAYTAG DRYER

Model MEDB855DC4

Near Parkville, Maryland 21234

Justin S.

Job Details: 07/19/2022

replaced the pulley and tested. the unit is now spinning blowing and heating good without any odd noises. the unit is now good

We serviced a

WHIRLPOOL WASHER

Model MVWB880BW0

Near Clarksville, Maryland 21029

Robert L.

Job Details: 07/19/2022

"cx complaint small ampunt of water front left corner, found when filling left front dispenser leaking slightly, found tub ring not snapped in place 3 notches on left side, resecured tub ring all spots snapped into place, retested no more leak"

We serviced a

KITCHENAID RANGE

Model KSGG700ESS2

Near Georgetown, Delaware 19947

Frederick R.

Job Details: 07/19/2022

"CX complaint is power burner flame too high. Verified complaint through photo I took. Pulled burner head and and found restrictor not placed correctly. Flame still too high. Last tech was told by tech line to put NG orfice in. Thought issue was corrected but it had opposite effect. I replaced orfice today with a 1.08am LP which is what it called for and also placed restrictor properly. Tested unit and it is now working properly and CX is satisfied. Job is complete; ordrng 1 W11436985 (lp kit), used 1 W11436985 (lp kit) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Halethorpe, Maryland 21227

Shane M.

Job Details: 07/19/2022

cx complaint the unit isnt cooling proper. found frozen over RC evap. service pointer to fix this issue. gave cx a quote for the repairs W11457241 W11087438

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model AMV2307PFS07

Near Halethorpe, Maryland 21227

Shane M.

Job Details: 07/19/2022

installed all parts. unit working properly.

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Carlisle, Pennsylvania 17013

Andrew S.

Job Details: 07/19/2022

Cx complaint is that the unit is making a loud noise when the unit is agitating. Upon arrival I found no error codes. I then ran the diag and I found that the unit completed the cycle. I then inspected the rotor and slider and found that the gearcase is leaking oil into the rotor. I also found that the slider is seperated. I have made a quote for the cost of the repair. Please contact cx when the contract gets approved.; saved tckt

We serviced a

WHIRLPOOL DRYER

Model WED5010LW0

Near Mechanicsburg, Pennsylvania 17055

Andrew S.

Job Details: 07/19/2022

Cx complaint is that the unit is not heating. Upon arrival I found that the L2 side of the terminal block had a thermal event. I am ordering a terminal block and terminal repair kit. I also informed the cx that they will need to supply a new power cord as well. I was able to set the return visit for Thursday 7/21 anytime.; ordrng 1 WP3397659 (Terminal Block) and 1 279318 (Terminal Repair kit)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ05

Near Hudgins, Virginia 23076

Carl A.

Job Details: 07/19/2022

replaced parts tested unit works as designed

We serviced a

WHIRLPOOL WASHER

Model MVWB765FC3

Near Virginia Beach, Virginia 23456

Justin W.

Job Details: 07/19/2022

"cx complaint of error code f6e2. checked unit to find error codes f6e3,f0e3,f6e2, f2e1. tested control following steps illustrated on page 14 of service matters. control passed quoted cx for ui and replaced. tested unit working as designed"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Waverly, Virginia 23890

Zachery R.

Job Details: 07/19/2022

"cx complaint unit not completing cycles, checked unit, come to find defective hot valve and oil leaking from bearing, ordering gearcase, valve, and control to complete repair.; ordrng 1 W11454741 (gearcase) and 1 W10913953 (actuator) and 1 W11170319 (control) and 1 W11210459 (valve)"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Middletown, Pennsylvania 17057

Fred G.

Job Details: 07/19/2022

"cx complaint unit stopped working. inspected unit and found 123.4vac to control but could not get control to respond, disconnected unit and waited 2 mins. plugged unit and was able to get into diag and found error codes f9e, f0e2. cleared codes and ran a auto test, found when unit went into a drain that nothing happened. lifted unit up to find the harness was broken on the drain pump. repair wires and found the drain pump has power but doesnt drain. odering 1 (W11399437), 1 (W11545744). scheduled cx for 7/25/22; ordrng 1 W11545744 (lower harness) and 1 W11399437 (drain pump)"

We serviced a

WHIRLPOOL WASHER

Model MHW5630HC

Near Aldie, Virginia 20105

Daniel J.

Job Details: 07/19/2022

f3 e2 error being display tested j15 pins one and three ohmed out at 24.19 thermocoup reading 71. F in laundry per service matters ordering control also when testing went to clear error and unit flashed 4 digits like 88f3 instead of the normal 8888 showing codes cleared also locking and not unlocking at time no model pic unable to force unit to unlock control specail order customer owes 110 on return paid by cc; ordrng 1 MHW5630HC (control)

We serviced a

WHIRLPOOL OVEN

Model WFE374LVS0

Near Laurel, Maryland 20723

Alexander D.

Job Details: 07/19/2022

"cx complaint cooktop and oven not heating at all. inspected unit and verified complaint. found L2 burned up on terminal block. replaced terminal block and x2 nuts. tested unit. unit is now working properly. quoted 277.62 for repair. called landlord, she said shes driving right now and cant read her card# to me and to call her back in 15min. waited 15min and called landlord again, she said shes still driving and will need another 15min. called office and spoke with CR to call cx back to collect payment for me so i can move on to next job; ordrng 1 WPW10245259 (terminal block(AD v/s)) and 2 WP7103P02760 (nuts(AD v/s))s, used 1 WPW10245259 (terminal block), and 2 WP7103P02760 (nuts) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ04

Near Odenton, Maryland 21113

Alexander D.

Job Details: 07/19/2022

"cx complaint unit making intermittent vibration noise. inspected unit and verified complaint. unit not making noise upon arrival but started making noise while i was moving around the kitchen. if i touch side of unit, noise stops. doesnt make noise after i pull unit out. put some foam around condensor and noitced a pipe running through drain pan seemed to touch the wall of pan. put a piece of foam between pipe and pan also. tested unit by pushing unit back in and walking all around kitchen and shaking unit, no noise now. advised cx to monitor and call back if noise comes back"

We serviced a

WHIRLPOOL MICROWAVE

Model WOC75EC0HS04

Near Crozet, Virginia 22932

Kyle A.

Job Details: 07/19/2022

Cx complaint of unit not always being responsive. Did confirm and also found microwave function would not activate in diagnostic. Ordering control and will need to return with pre id ui.; ordrng 1 W11261165 (Control)

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW0

Near Crofton, Maryland 21114

Kevin P.

Job Details: 07/19/2022

"unit is in warranty per receipt p.o.p. saved to quik pics. cx complaint unit not operating properly wont engage wash basket f7e4 error. found shifter reads open and only 17vac out to it during component activation, and harness ohms out good. ordering control and shifter; ordrng 1 W11510463 (control) and 1 W10754448 (clutch)"

We serviced a

MAYTAG DRYER

Model MED5740TQ0

Near York, Pennsylvania 17403

Bernard M.

Job Details: 07/19/2022

"Replaced all parts per previous tech. Ran on normal cycle and the unit now spins but no heat. Reoved back panel and found no continuity at the tco. All other components checkd good. Ordering tco, once approved contact cx to reschedule; ordrng 1 279816 (tco kit)"

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Virginia Beach, Virginia 23454

Justin W.

Job Details: 07/19/2022

cx ccomplaint unit not filling enough. checked unit to find error code f8e1. checked unit to findcold water valve connector loose. reseated connector and tested unit working as designed

We serviced a

WHIRLPOOL RANGE

Model KGSS907SSS01

Near Bowie, Maryland 20720

Emmanuel R.

Job Details: 07/19/2022

"Cs oven door wont unlatch , found f5e1 latch not operating, I was able to take the display off and manually activating the latch to cycle and it unlocked the door. I found when the latch cycles it snags on the switch and it stops it from continuing. Motor starts clicking when it gets stuck on switch, Unit needs latch assy. Ordering latch. customer paid in full. $469.47; ordrng 1 WP9760889 (latch)"

We serviced a

WHIRLPOOL WASHER

Model WED8000DW3

Near Mount Airy, Maryland 21771

Ricky E.

Job Details: 07/19/2022

"installed part, verified operation, unit cks ok.."

We serviced a

JENNAIR MICROWAVE

Model JJMW2430WS02

Near Crofton, Maryland 21114

Kevin P.

Job Details: 07/19/2022

"installed new control and unit tests good, job complete."

We serviced a

MAYTAG REFRIGERATOR

Model MRT118FFFH01

Near Greenbelt, Maryland 20770

Samuel R.

Job Details: 07/19/2022

cx complaint unit is to cold.inspected unit and got temps of fridge 42 and freezer 2.unit has proper frost pattern.advised cx anything in front of vents are gonna be colder and and anything below.thermistor in fridge is reading in range per tech sheet.adjusted temps.advised cx to call if anything changes

We serviced a

WHIRLPOOL DISHWASHER

Model MDB8959SKZ0

Near Lynch, Maryland 21678

Alexander W.

Job Details: 07/19/2022

"Cx stated unit is leaking tested inspected and verified cx complaint installed part per previous diag tested unit, unit is now operating as designed job is complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325FDAM04

Near York, Pennsylvania 17404

Bernard M.

Job Details: 07/19/2022

"Cx complaint the lights don't work. Inspected unit and found the freezer LED to be completely out and the RC LED to be dim. Unplugged then restored power and the LEDs still didn't come on. Ordering LEDs, once approved contact cx to reschedule; ordrng 1 WPW10515057 (Freezer LED) and 1 WPW10515057 (RC led)"

We serviced a

AMANA REFRIGERATOR

Model ASI2175GRS07

Near Bladensburg, Maryland 20710

Samuel R.

Job Details: 07/19/2022

cx comolaint unit is not making ice.inspected unti and found unit to have evap frozen over and causing temps to raise.evap fan is not working and warm temps cusing unit to not make ice.unit will need anew evap fan and harness.cx will deforst unit before hand.called pwh to get harness.WP2315549 45 tribles; ordrng 1 WP2315549 (evap fan) and 1 W11546681 (harness)

We serviced a

KITCHENAID DISHWASHER

Model KDPE334GPS0

Near Port Haywood, Virginia 23138

Carl A.

Job Details: 07/19/2022

"cx complaint of unit not working,checked unit to find ui to be unresponsvie and power goiung in and out with good soild connector at juntion box ordering parts needed for repairs; ordrng 1 W11120155 ( Control, Electronic) and 1 WPW10462395 (Brace, Connector)"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Chestertown, Maryland 21620

Alexander W.

Job Details: 07/19/2022

Cx stated unit not spinning inspected tested and verified cx complaint removed wash plate and found spline on wash plate and gear case defective ordering gearcase splutch actuator and wash plate. ; ordrng 1 W10752283 (Wash plate) and 1 W11454734 (Gearcase) and 1 W10913953 (Actuator)

We serviced a

WHIRLPOOL DRYER

Model WED8127LC1

Near Mount Airy, Maryland 21771

Ricky E.

Job Details: 07/19/2022

"2-1 6-1 customer stated the unit is making a noise then shutting down.. verified issues fnd units motor is burning and the unit has a comm error between the ui and control.. unit will need the ui, control, motor and blower...; ordrng 1 w11419059 (ui assy) and 1 WP697772 (blower wheel)"

We serviced a

MAYTAG WASHER

Model MVWC465HW2

Near Middletown, Pennsylvania 17057

Fred G.

Job Details: 07/19/2022

i was able to access unit and replace the cantrol board and inlet valve as per previous tech. calibrated unit and ran it through a auto test. unit now checks good.

We serviced a

WHIRLPOOL RANGE

Model WEE745H0FE1

Near Bainbridge, Pennsylvania 17502

Fred G.

Job Details: 07/19/2022

cx complaint unit rf element will only go to high setting. inspected unit and found element will go to high no matter what setting you have it on. replace switch with preID part and found the part in the bag was the wrong switch. orderin 1 (W10857622). please call and schedule cx once part is in and approved.; ordrng 1 W10857622 (switch-inf)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Lewisberry, Pennsylvania 17339

Andrew S.

Job Details: 07/19/2022

Per previous tech I was able to access and repalce the sump assembly. I then ran the diag test and found that the unit is functioning as intended without any leaks. Job complete

We serviced a

MAYTAG WASHER

Model MVWB865GW0

Near Wellsville, Pennsylvania 17365

Bernard M.

Job Details: 07/19/2022

"Replaced all parts per previous tech, recalibrated and ran auto test. test completed without any further issues. Unit checks good"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Alexandria, Virginia 22305

David J.

Job Details: 07/19/2022

Cx complaint unit will not power on. Inspected unit and found wall out let was at 116vac. Inspected power cable and found it has been chewed up by look to be rats. Replaced wiring harness. Plugged unit in and unit is now working as intended.

We serviced a

WHIRLPOOL FREEZER

Model WRX986SIHV00

Near Dayton, Maryland 21036

Robert L.

Job Details: 07/19/2022

"cx complaint RC lgiht dim and FC out again, was able to remove splice and find connedctor, replaced FC LED with updated LED , tested all ops ok"

We serviced a

MAYTAG REFRIGERATOR

Model MRT311FFFZ00

Near Lancaster, Pennsylvania 17603

Justin L.

Job Details: 07/19/2022

Cx complaint unit has frost build up in fc and condensation in rc. Was able to access unit and found gaps in the liner betweeen cavity. Contacted techline and spoke to Chris SR#7734146674 ordering a freezer door which will ship to cx and sealant to seal the gaps. Once the cx receives the door they will reach out to setr return; ordrng 2 8201711 (sealant)s and 1 LW10856271 (freezer door stainless) and 1 WPW10612925 (nameplate)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKV0

Near Falling Waters, West Virginia 25419

Danny R.

Job Details: 07/19/2022

unit will need control ui and vent motor the control is frozen up and the vent motor is bad ordering parts; ordrng 1 W11416460 (vent motor) and 1 W11462458 (control) and 1 W11460962 (ui)

We serviced a

MAYTAG WASHER

Model MVW6200KW1

Near Hagerstown, Maryland 21740

Danny R.

Job Details: 07/19/2022

unit had bad gears case and shifter motor per tech line damafged from unit spinng with water and pump being broke last repair ordering part; ordrng 1 W11481722 (actuator) and 1 W10721967 (pully) and 1 W11283592 (motor) and 1 W11449840 (gear case)

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH32519HZ07

Near Odenton, Maryland 21113

Alexander D.

Job Details: 07/19/2022

"cx complaint unit having same issue as previous unit that was exchanged wth this unit, sparking noise when using unit. inspected unit and verified complaint. found diode shorted again. seems it shorted because of excess grease build up inside unit. exhaust blower and vent check good. called techline to document since this is repeat issue with 2 seperate units, sr#7734146665. techline determined that the grease build up inside unit is considered abuse and transfered me to tradecare sr#7734119928. tradecare team declined to cover repair since unit was already exchanged for this issue. called office to make sure i dont have to charge service call now and they i shouldnt have to. advised cx of findings and quoted 271.96. cx wants to try calling cx service before continuing with repair; ordrng 1 W11493408 (transformer) and 1 W11335495 (capacitor) and 1 W11256462 (diode)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model ASI2175GRS07

Near Baltimore, Maryland 21212

Keith H.

Job Details: 07/19/2022

cx complaint is unti not cooling again inpsected unit and found evap over frosted casuing limited airflow i defrosted unit. notes say thermistor was already replaced ordeirn new control; ordrng 1 W11546609 (control)

We serviced a

AMANA REFRIGERATOR

Model ASI2175GRS07

Near Baltimore, Maryland 21212

Keith H.

Job Details: 07/19/2022

cx complaint is unit not cooling inpsected unit and found evap overfrosted ordering control and thmeristor 2 count for defrost; ordrng 1 WP2315549 (evap fan motor) and 1 WPW10384183 (thermistor) and 1 W11546609 (control)

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Mechanicsburg, Pennsylvania 17055

Andrew S.

Job Details: 07/19/2022

Cx complaint is that the unit is still banging against the sides when it is spinning. Upon arrival I found that the top rin on the spin basket had signs of rubbing on the outer tub. I removed the agitator and found that the spin basket had seperated at the base. This is allowing the basket to move side to side in the tub. I am ordering the spin basket. please contact cx when the parts are available to schedule the retrun visit.; ordrng 1 W10554251 (Spin Basket)

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Bowie, Maryland 20716

Emmanuel R.

Job Details: 07/19/2022

"Cs dryer not working.heater is not coming on, fuse and tco ok. Found the unit is losing L2 at the terminal block. L1 has 124v L2 10.41v. Secured electrical connections and tested again. Now i am getting 240v. Tested unit and now it heats."

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF507HBS03

Near Gambrills, Maryland 21054

Emmanuel R.

Job Details: 07/19/2022

"Cs water accumilates on the fc door gasket everyday. I inspected unit, icemaker doesnt over fill, dispenser not dripping,all door gaskets are sealing, ice door opens ands closes good. Cs they leave the door open while they cook sometimes. Notice some ice build up on the bottom of the ice container. Some water marks on the Fc door under the catch tray like water over flows the catch tray. Inspected unit, found ice build up blocking the ice door. Cleared ice , Unit is working properly. cx she will keep an eye it."

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Woodbridge, Virginia 22193

Robert W.

Job Details: 07/19/2022

"Replaced Control, sump, Owi and wax motor unit tested and is working properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRV986FDEM01

Near Yorktown, Virginia 23693

Carl A.

Job Details: 07/19/2022

replaced led module tested unit works as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model GS5VHAXWA01

Near Highland, Maryland 20777

Robert L.

Job Details: 07/19/2022

"cx complaint ice clumps in bi cant dispense or get bin out, found tunnel full of ice, removed bin and cleared all ice, found ice door leaking, installed updated ice door kit, adjusted auger shaft and tested all ops ok cx paid in full"

We serviced a

MAYTAG WASHER

Model MVWC465HW3

Near Norfolk, Virginia 23505

Anthony D.

Job Details: 07/19/2022

replaced control calibrated tested unit working as designed

We serviced a

WHIRLPOOL RANGE

Model KSGG700ESS2

Near Mechanicsburg, Pennsylvania 17050

Andrew S.

Job Details: 07/19/2022

Cx complaint is that the unit is not always igniting on the RR burner and the LF sometimes goes out when it is on the simmer setting. Upon arrival I found that the RR ignitor is only sparking intermittently. I found that it has a crack in ceramic allowing the current to exit before reaching the electrode. I am ordering the ignitor and the RR ORFICE holder. I was able to adjust the LF burner so the flame was not as low and found that it is no longer going out. Please contact the cx when the p

We serviced a

KITCHENAID ICE MAKER

Model KUIX305ESS2

Near Arnold, Maryland 21012

Kevin P.

Job Details: 07/19/2022

"cx complaint unit making very thin wet ice slowly, found unit is running cleared lint from condenser and verified fan is running. found compressor is extremely hot to the touch and pulling 2.87 amps. unit needs sealed system repair 3 ct. parts covered by entitlements. 120 service call + 400 labor = 520 total collected by cc.; ordrng 1 WPW10605286 (compressor) and 1 WPW10218037 (evaporator) and 1 W11506635 (process stub) and 1 sstech3ct (ss tech 3ct)"

We serviced a

WHIRLPOOL FREEZER

Model WRF757SDHZ02

Near Pasadena, Maryland 21122

Kevin P.

Job Details: 07/19/2022

"cx complaint unit overfilling while proucing ice causing ice cubes to form bridged as many as 6 cubes connected together. ordering ice maker, valve, housing and u.i. and unit will also need to be checked for level after parts are installed; ordrng 1 W11579560 (ice maker) and 1 W11482383 (valve) and 1 W11605504 (ice box housing) and 1 W11387387 (u.i.)"

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Pasadena, Maryland 21122

Kevin P.

Job Details: 07/19/2022

"cx complaint unit not operating properly, no error codes, ran calibration, and auto test as well as a rinse and spin to verify operation. unit tests good, job complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ02

Near Pasadena, Maryland 21122

Kevin P.

Job Details: 07/19/2022

"cx complaint since repair lower ice maker is not making ice and water is pooling in ice bin, found fill tube not inserted in fill cup and instead pointing down into bin so every time it calls for water it fills into the bin. corrected tube, job complete."

We serviced a

KITCHENAID COOKTOP

Model KCGD500GSS00

Near Myersville, Maryland 21773

Ricky E.

Job Details: 07/19/2022

"customer complained of sooting on the top. verified issue and fnd lp conversion done incorrectly by wpl installers.. installed a conversion kit correctly, unit cks ok.."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHB04

Near Upper Marlboro, Maryland 20772

Shawn D.

Job Details: 07/19/2022

cx complaint unit is no longer making ice. inspected unit freezer is 2 degrees freezer fan works. ran ice maker test is cycles fine in diagnostic same with filling but working on normal opperations bin switch is working. replaced ice maker then ran ice maker test again and it filled with water. unit is good

We serviced a

N/A N/A

Model WRT314TFDW00

Near York Springs, Pennsylvania 17372

Bernard M.

Job Details: 07/19/2022

"Cx complaint condensation is forming in RC. Inspected RC and found a gap at the bottom right side of door. Syrofoam when the unit was shipped was taped at bottom of door and preventing it from closing. Also found condensation through air ducts. Accessed evap and found the drain to be clogged, creating ice build up in ducts. Steamed drain and ducts open, now air flows through RC, the door seals properly and drain is unclogged. Unit checks good"

We serviced a

MAYTAG DRYER

Model MDE2600AYW

Near Virginia Beach, Virginia 23454

Justin W.

Job Details: 07/19/2022

cx complaint noise during use. checked unit to find debri in felt causing unit to make noise. removed and tested unit working as designed

We serviced a

MAYTAG WASHER

Model MHW5100DW0

Near Aspers, Pennsylvania 17304

Bernard M.

Job Details: 07/19/2022

"Cx complaint unit displays error codes. Entered diag and found error codes F1E1 ACU error,F6E3 communication error, Restored power and the drain pump came on with door locked light blinking. The door wouldn't stay shut and had to hold in to have power. Attempted to run test cycle and display read CO but nothing happened. The power button on console would read. Gave cx quote for full repair and said they'll be purchasing new unit. Cx paid $120 service fee"

We serviced a

WHIRLPOOL DRYER

Model WED560LHW2

Near Ellicott City, Maryland 21042

Robert L.

Job Details: 07/19/2022

"installed new blower, noise reduced but still tinny vobration, sound , heater shaking, entire base shaking, looks like unit may be damage from botoomr, right corner folded, was able to put cushion between few pieces to quiet unit, cx ok with noise level, tested all ops ok"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHV05

Near Lancaster, Pennsylvania 17601

Justin L.

Job Details: 07/19/2022

Cx complaint ice/water build up in freezer section. Was able to access unit and found that the drain tube was clogged. Using my steamer was able to clear and unit now checks good no further work needed.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Mount Wolf, Pennsylvania 17347

Fred G.

Job Details: 07/19/2022

cx complaint unit grinds while in a wash cycle. inspected unit and filled the tub up with water. manually put unit in a slow and fast agitation and i could hear the grinding. i was able to access unit and replace the gearcase and splutch as per previous tech. calibrated unit and ran a auto test with no noise hear. filled tub up with water and agitated unit and heard no noise. unit checks good.

We serviced a

WHIRLPOOL RANGE

Model WFG775H0HZ1

Near Palmyra, Virginia 22963

Eric F.

Job Details: 07/19/2022

"Confirmed cx complaint UI not displaying properly. Replaced UI with pre-id'd part, tested unit, unit working as designed."

We serviced a

WHIRLPOOL FREEZER

Model WRX988SIBM03

Near Mineral, Virginia 23117

Eric F.

Job Details: 07/19/2022

"Confirmed cx complaint unit making grinding noise in freezer. Found evap partially covered in ice, service pointer pertaining to issue. Ordering updated evap fan/harness with bi-metal sensor. Cx paid in full.; ordrng 1 W11032800 (motor-evap)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS0

Near Poquoson, Virginia 23662

Carl A.

Job Details: 07/19/2022

cx complaint of top rack not being able top be pushed back in found that the top of unit was pushed down alittle causeing draw not to go back in poped top of unit back in place testedu nit works as designed

We serviced a

KITCHENAID O.T.R MICROWAVE

Model KMHC319ESS5

Near Leonardtown, Maryland 20650

Shane B.

Job Details: 07/19/2022

"cx complaint is a burning smell from unit. when i arrived cx had already taken unit down and put it back in the original packaging. i took it back out and when i opened the door i could smell someting had been burning in unit but saw nothing out of place. i inspected and found thermal damage to the mag. where the 2 wires attach is burnt/melted. wires are not damaged. nothing else in unit is damaged. wave guide looks good. called techline to document. they advised replacing the mag. quoted cx for repair. they said they are not going to fix the unit, they already got a new one. i put unit back in the box and left TY card with cx."

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCF72DKL04

Near Mechanicsville, Maryland 20659

Shane B.

Job Details: 07/19/2022

cx complaint is the door gasket on the right side fridge door is coming apart. confirmed complaint. door gasket is split along the edge all the way down the door and also coming apart at top and bottom. other door gaskets look fine. ordering fridge door gasket.; ordrng 1 W10830046 (gasket-fip)

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH32519HV5

Near Mechanicsville, Maryland 20659

Shane B.

Job Details: 07/19/2022

installed control board and restored power. unit is working as designed.

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Easton, Maryland 21601

Jonathon C.

Job Details: 07/19/2022

"this unit had no model tag. after some disscussion with cx, i found we have been here in the past. called office to get M/S and found that the unit is OOW. disscussed this with cx and she canceled appointment. job is complete."

We serviced a

MAYTAG REFRIGERATOR

Model MRT311FFFZ00

Near Ocean View, Delaware 19970

Andrew W.

Job Details: 07/19/2022

Cx complaint is unit has frost build up in the freezer. inspected and verified complaint. unit had a small ice build up near the rear air flow channels restricting air to the fridge. also found the thermister not in the proper location. adjusted thermister and cleared the ice build up. checked gasket seals on FC and RC and both were perfectly sealed. Unit is working as designed. job complete.

We serviced a

KITCHENAID MICROWAVE

Model KMHC319ESS5

Near Lititz, Pennsylvania 17543

Justin L.

Job Details: 07/19/2022

Cx complaint unit runs but doesnt heat. Was able to access unit and after testing found that the magnatron failed. Quoted cx for repair but due to this being the second time they are just going to replace the unit. Collected for service call only no further work needed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ01

Near Baltimore, Maryland 21215

Keith H.

Job Details: 07/19/2022

cx complaint is unit not cooling inspected unit and loose wire at compressor i adjsuted and reconnected wire and unit fired up

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS0

Near Mechanicsburg, Pennsylvania 17050

Andrew S.

Job Details: 07/19/2022

"Cx complaint is that the dishwasher is not cleaning the dishes and is letting particals and residue on the dishes. Upon arrival I found no error codes. I then ran the diag test and found that the sump is spraying but at very low pressures. I verified that the screen, spray arms and trap were not clogged. I also found that the unit falls in the range for SP W11540964 and will need the element replaced as well. I am ordering the sump and heating element. please contact cx when the parts are available to schedule the retrun visit.; ordrng 1 W11460946 (Sump) and 1 W11537778 (Heating element)"

We serviced a

WHIRLPOOL FREEZER

Model WZF34X20DW02

Near Elizabeth City, North Carolina 27909

Branden R.

Job Details: 07/19/2022

"came out to replace door on unit , disassembled and replaced with new door , steamed gasket for proper seal and everything is running as designed ."

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