Service History 1004 - VIA Appliance

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS05

Near Warrenton, VA 20186

Richard B.

Job Details: 07/14/2022

Doors are warped and not even . Bottom of left fridge door is further in than right and top of right door is further in than left. Ordering both doors. CX will inspect and call for service RBB; ordrng 1 W11610996 (door stainless) and 1 W11449026 (door stainless.)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADW9

Near Midlothian, VA 23113

John P.

Job Details: 07/14/2022

"CX complaint door wouldn't open, opened door advised doors are tight and is normal tested unit found no errors unit working as designed."

We serviced a

WHIRLPOOL DRYER

Model WGD8127LW0

Near Lancaster, PA 17603

Justin L.

Job Details: 07/14/2022

Cx complaint unit takes multiple cycles. Was able to access unit and verify model and serial. Ran unit and found it to heat when checking airflow found it vents through a screen which was restricting airflow causing the issues. Cx will need to address venting. Unit now operating as designed no further work needed

We serviced a

KITCHENAID DISHWASHER

Model KUDE48FXSS5

Near Richmond, VA 23236

John P.

Job Details: 07/14/2022

"9-1, 9-2.CX complaint unit leaking water confirm CX complaint also found signs of water leaking from heater can see enamel on heater has raised inside unit seals are drying out ordering some assembly and heater also heard drain pump surging; ordrng 1 WPW10531320 (Drain pump) and 1 W10703867 (Heater)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHW1

Near Lewisberry, PA 17339

Sal R.

Job Details: 07/14/2022

CX complaint was that the icebin cracked due to a jamed auger. I was able to access and replace the icebin. Unit test good.

We serviced a

WHIRLPOOL DRYER

Model WED4850HW0

Near Germantown, MD 20874

Ricardo S.

Job Details: 07/14/2022

NO ONE IS HERE TO MAKE THE PAYMENT

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC0

Near Riviera Beach, MD 21226

Kevin P.

Job Details: 07/14/2022

"unit is in warranty per sb web p.o.p. saved to quik pics. cx complaint lid lock not working, found strike is broken, replaced strike and unit tests good. job complete"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ

Near Richmond, VA 23235

Joseph D.

Job Details: 07/14/2022

unit with faulty latch. must replace to enable door closure and operation.; ordrng 1 W11545309 (strike)

We serviced a

MAYTAG DRYER

Model MED6630HW2

Near Dunkirk, MD 20754

David J.

Job Details: 07/14/2022

Cx complaint the drying is very inconsistent. Inspected unit and found no error codes. Tested unit and everything worked as it needed to. Going to order an airflow test for return visit as well as call Techline. ; ordrng 1 Airflowtester(TS) (Air flow tester (TS))

We serviced a

WHIRLPOOL WASHER

Model MHW6630HW0

Near Washington, DC 20011

Samuel R.

Job Details: 07/14/2022

replaced part and tested unit through service mood.also tested in quick cycle unit is now working properly

We serviced a

WHIRLPOOL RANGE

Model WFG525S0JZ1

Near Milford, DE 19963

Andrew W.

Job Details: 07/14/2022

Cx complaint is oven not working. tested and verified complaint. cx was unable to see the broil flames were lighting on the top of the inner cabinet. had the door open long enough the flames went out. tested the unit 10 times and the unit igniting perfectly every time. also tested bake which ignited perfectly. checked burners and adjusted the flames. unit is working as designed. job complete

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS0

Near Spotsylvania Courthouse, VA 22553

Thomas B.

Job Details: 07/14/2022

cx complaint unit is not working properly inspected unit found flaking from the top of liner went to apply touch up paint cx states this is not a good enough solution called whirlpool was instructed to refer cx back to whirlpool cx service stated only approved solution for liner is the touch up paint states cx will need to contact whirlpool cx service for further assistance

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS0

Near Chestertown, MD 21620

Alexander W.

Job Details: 07/14/2022

Cx stated door is falling too fast tested inspected and verified cx complaint found hinge locker came out of place fixed hinge also replaced special project heater from pre-id parts and tested unit unit is working as designed job is complete.

We serviced a

KITCHENAID FREEZER

Model KRFF507HPS01

Near Midlothian, VA 23114

John P.

Job Details: 07/14/2022

"CX complaint LEDs on top of unit and in the freezer flashing off and on checked unit found top back left LED in ice maker box assembly out replaced LED, leds now functioning as designed; ordrng 1 W11462342 (Led), used 1 W11462342 (Led) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model GZ25FSRXYY0

Near Glen Arm, MD 21057

Milton J.

Job Details: 07/14/2022

"Cx complaint leaking and ice build up still happening in ice maker/bin compartment. Held whole ice maker assembly with auger, fan and all whill jumped valve with cup under fill tube. Water coming out the fill tube squirting to the left and missing the fill shut. Thawed with steam and did same test but still happening. Unit needs new Ice Maker Fill Tube. -MJrob; ordrng 1 W11415785 (Ice Maker Fill Tube)"

We serviced a

WHIRLPOOL OVEN

Model WOD77EC0HS02

Near Fredericksburg, VA 22407

Thomas B.

Job Details: 07/14/2022

Cx complaint unit is not working properly inspected unit removed and replaced the thermostat tested unit now functions normally qouted 432.02 for repair cx paid by CC

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Frederick, MD 21702

Ricky E.

Job Details: 07/14/2022

"customer stated that the units upper rack was falling.. verified issue and fnd upper rack adjusters faulty.. replaced with the updtae kit, unit cks ok... 2 year costco warranty"

We serviced a

MAYTAG DRYER

Model MED7230HW2

Near Glen Allen, VA 23059

Jerod R.

Job Details: 07/14/2022

"tested unit found unit heater is losing signal from control, replaced control and tested unit is now fully functional"

We serviced a

WHIRLPOOL WASHER

Model MVWB835DW5

Near Chesapeake, VA 23323

Zachery R.

Job Details: 07/14/2022

"cx complaint unit not advancing cycles, checked unit, unit displaying f7e5 shifter fault. tested shifter, shifter ohmed out good. but not getting proper voltage from control, tested control, control has 121vac but not sending voltage to shifter, quoted cx, $120 service call, $110 labor, $15.00 shipping. W11400681 $222.14, tax $13.33, total 480.47. cx paid $120 service call. advised cx ticket open for 30 days. if cx calls back please send with W11400681"

We serviced a

WHIRLPOOL COMPACTOR

Model TU950QPXS2

Near Richmond, VA 23236

Chris B.

Job Details: 07/14/2022

cx complaint unit works sparaticly inspected unit confirmed cx complaint apon arrival door opens and closed very crooked alighned unit with cabinet tested unit working as desighned door was not engaing door switch unit working as desighned

We serviced a

WHIRLPOOL WASHER

Model WTW5105HC2

Near Hampton, VA 23661

Justin W.

Job Details: 07/14/2022

cx complaint fabric softener not dispensing. checked unit to find cold water valve not actuating. found connector loose reseated and tested unit working as designed

We serviced a

WHIRLPOOL DISHWASHER

Model MDB9979SKZ0

Near Bristow, VA 20136

Demonte S.

Job Details: 07/14/2022

Inspected the unit. Found that the cx is saying that the Dishwasher is giving an Error Code. Ran Service Diagnostics on the unit. Error Codes are F8E4 = Float Switch Open. Checked the Float Switch. Found Water is in the Tray. Checked the Heater Element. Heater has Silver Bushings. Heater Element is tight. Lower kick plate wasn't sitting properly. Fixed lower kick plate. Went over loading instructions with the cx about the lower rack. Cleared error codes. Tested the unit. Unit is working as Designed.

We serviced a

WHIRLPOOL WASHER

Model MVWC565FW2

Near Hockessin, DE 19707

Alexander W.

Job Details: 07/14/2022

Cx stated loud clicking noise inspected tested and verified cx complaint found clicking noise coming from splutch but splutch is working as designed cx instruct on how the splutch works unit is working as designed job is complete.

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMHA9019HZ4

Near Martinsburg, WV 25403

Danny R.

Job Details: 07/14/2022

door wasnt respounsive the hoile time will need door replaced checksok

We serviced a

KITCHENAID RANGE

Model KICU500XSS

Near Newark, DE 19711

Alexander W.

Job Details: 07/14/2022

Cx stated unit is giving F1E0 error code. Tested inspected and verified cx complaint reset power at breaker for 3 minutes turned back on and tested unit. Unit is working as designed job is complete.

We serviced a

WHIRLPOOL FREEZER

Model WRS325SDHZ05

Near Aberdeen, MD 21001

Neil H.

Job Details: 07/14/2022

cx complaint frost in the fc heated up the fc door gasket and leveled the doors unit checked good

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM604KPS0

Near Alexandria, VA 22314

Eric W.

Job Details: 07/14/2022

send back as shop job; saved tckt

We serviced a

JENN-AIR RANGE

Model JES1450DS1

Near Norfolk, VA 23509

Carl A.

Job Details: 07/14/2022

checked unit to find the bake element is open and will be need to complete job orderpart needed for repairs; ordrng 1 W10779716 (Bake Element)

We serviced a

WHIRLPOOL DRYER

Model MEDC465HW0

Near Fredericksburg, VA 22407

Thomas B.

Job Details: 07/14/2022

Cx complaint unit is not working properly inspected unit found squealing at idler removed and replaced the idler tested and inspected for proper use unit now functions normally

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Great Mills, MD 20634

Robert A.

Job Details: 07/14/2022

Cx complaint that the unit is not draining. I inspected the unit and confirmed the complaint. I found drain pump would hum but the water is not draining. I removed the drain pump and found nothing obstructing the drain pump. I replaced the drain pump and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL RANGE

Model WEG745H0LZ1

Near Dallastown, PA 17313

Drew B.

Job Details: 07/14/2022

"cx complaint that unit is not closing correctly... found the handle is lose because the holes is stripped.. needed trim vent replaced, and replaced and now closes and checks good"

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Silver Spring, MD 20904

Roberto I.

Job Details: 07/14/2022

Replaced parts and ran a timed dry cycle. The timer ran ok and unit worked as designed

We serviced a

WHIRLPOOL DRYER

Model WED49STBW1

Near Lancaster, PA 17602

Justin L.

Job Details: 07/14/2022

Cx complaint unit runs for 10 seconds then shuts off. Was able to access unit and during testing found that the unit would run for 10 seconds then shut off then turn back on again by itself. Found motor to be overheating causing the overload switch to trip. Replaced motor and blower wheel with preid and tested unit now operates as designed no further work needed

We serviced a

WHIRLPOOL DRYER

Model MED5500FW2

Near Salisbury, MD 21804

Frederick R.

Job Details: 07/14/2022

CX rescheduled for tomorrow 7/15. See sticky notesblower wheel(WPW10211915) being sent to JC tonight from OS; saved tckt

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHW4

Near Smyrna, DE 19977

Taylor F.

Job Details: 07/14/2022

Cx complaint is unit not washing. tested inspected and verifed complaint. Found the sump to be defective. Replaced sump from pre ID. Tested unit and unit is now working as designed. Job is complete.

We serviced a

MAYTAG DRYER

Model MED7230HC1

Near Richmond, VA 23236

Chris B.

Job Details: 07/14/2022

cx complaint unit will not start cycle inspected unit confirmed cx complaint found no power at light blue wire found belt and thermal fuse good found open therister ordering thermister and control; ordrng 1 W11526004 (control) and 1 WP8577274 (thermister)

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS0

Near Phoenix, MD 21131

Neil H.

Job Details: 07/14/2022

cx complaint replaced the panel unit checked good.

We serviced a

AMANA DRYER

Model NED4655EW1

Near Richmond, VA 23224

Chris B.

Job Details: 07/14/2022

cx complaint unti will heat inspected unit confirmed cx complaint found open tco replaced tco tested unit working as desigthned

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Gum Spring, VA 23065

Jerod R.

Job Details: 07/14/2022

"tested unit found unit sump is laboring due to colaspped feed tube assm.and cracked manifold unit will need sump and feed tube , and will need heater swapped as it has not been done; ordrng 1 W10872558 (feed tube) and 1 W11545334 (manifold)"

We serviced a

WHIRLPOOL WASHER

Model WTW5500XW3

Near Baltimore, MD 21229

Milton J.

Job Details: 07/14/2022

Complaint unit not spinning. Installed new Shifter as ordered by previous tech. Calibrated. Auto tested and unit is now functioning properly. -MJrob

We serviced a

WHIRLPOOL REFRIGERATOR

Model GSC25C6EYW01

Near Charlottesville, VA 22911

Eric F.

Job Details: 07/14/2022

"Confirmed cx complaint unit not dispensing ice. Found auger motor receiving voltage but not functional. Replaced with pre-id'd part, tested unit, unit working as designed."

We serviced a

MAYTAG WASHER

Model MVWC465HW3

Near Richmond, VA 23221

Chris B.

Job Details: 07/14/2022

replaced motor and cap tested unit working as desighned

We serviced a

WHIRLPOOL MICROWAVE

Model WMH53521HZ

Near Cambridge, MD 21613

Jonathon C.

Job Details: 07/14/2022

"cx complaint, display non functional. tested, inpected, verified complaint. found ui non functioning and suface lamp not operating. replaced ui and control from pre id. tested unit, job is complete."

We serviced a

WHIRLPOOL RANGE

Model WFE320M0EW2

Near Fredericksburg, VA 22408

Thomas B.

Job Details: 07/14/2022

Cx complaint unit is not working properly inspected unit found terminal block blown unit will need new terminal block ordering parts ; ordrng 1 W11122557 (cntrl-elec) and 1 WPW10245259 (block-term) and 1 WPW10281322 (connector)

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Charlottesville, VA 22911

Eric F.

Job Details: 07/14/2022

"Confirmed cx complaint unit not operating. Found unit unable to lock properly. Installed pre-i'd lid latch, unit still not operational. Ordering control.; ordrng 1 W11170319 (cntrl-elec)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model FDGGGG

Near Chantilly, VA 20152

Carl R.

Job Details: 07/14/2022

"Arrived at cx home, no answer at the door. Called office called cx. Waited 10min. Needs to reschedule."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHZ0

Near York, PA 17402

Drew B.

Job Details: 07/14/2022

cx cancelled after calling hiusband about qoute

We serviced a

MAYTAG DRYER

Model MED6200KW0

Near Trent Woods, NC 28562

Ronnie B.

Job Details: 07/14/2022

"cx complaint of unit not drying clothing. checked unit and tested, found that the ouotlet thermistor is reading open. removed and replaced outlet thermistor, tested, unit is working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706ESS01

Near Wilmington, DE 19809

Taylor F.

Job Details: 07/14/2022

"Cx complaint is unit not cooling properly. Tested inspected and verifed complaint. Found the unit to be powering itself off every 2-3mins. No lights, no fans, no compressor. It would turn itself back on after 5-10 seconds. Verifed power supply board and main control both have 120VAC when unit turns off. Found FC evap heavily frozen but found no evidence of why this would happen other than the PO failure. Heater fuses had condinuity and thermistor read in range. Ordering power supply board. Called the office and rescheduled for 7/21/22. Cx paid in full 463.77 in cash.; ordrng 1 WPW10624574 (cntrl-elec)"

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW0

Near Centreville, VA 20120

Richard B.

Job Details: 07/14/2022

"CX complant. Washer leaking after repair. CX stated washer leaked after washing a load of blankets, Found units are stacked. Ordering a bellow and valve assemblys. Will need two techsto access valve assemblys and hoses, Inside . Found no evidence of leaking at drain pump area, Ordering valves and bellow, Two tech further work needed. RB; ordrng 1 W11314648 (bellow) and 1 W11316255 (valve) and 1 W11316256 (valve)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM03

Near Ellicott City, MD 21042

Robert L.

Job Details: 07/14/2022

"cx complaint not making ice, found tray in twist position, reset would nto return to home, replaced icemaker from pre-id tested all ops ok"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Moseley, VA 23120

John P.

Job Details: 07/14/2022

"Installed compressor vacuum charge tested working as designed; ordrng 2 W11506619 (Coupler)s, used 2 W11506619 (Coupler) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Gaithersburg, MD

Brian R.

Job Details: 07/14/2022

replaced control and turned unit back on and reset everything. unit was hot so advised cx to give unit 24-48 hours to get back to proper temps and see how unit does.

We serviced a

MAYTAG WASHER

Model MVW6230HW0

Near Reading, PA 19609

Justin L.

Job Details: 07/14/2022

Cx complaint unit banging around. Was able to access unit and verify model and serial. Found no error codes in diagnostic and tested suspension. Ran diagnostic and found unit to move around more than it should. Recalibrated then ran high speed spin and unit now operates as designed no further work needed.

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW0

Near Williamsburg, VA 23185

Gill G.

Job Details: 07/14/2022

cx complaint: unit is not spinning out load. stored fault code F0E3(overload) unit is on top of a drain pan. extended feet for max clearance. ran diagnostic cycle and found unit is fully functional. started TOWELS cycle and monitored through spin. unit is working as designed. refilled LOAD AND GO dispenser. unit is working as designed.

We serviced a

WHIRLPOOL ICE MAKER

Model KUIX335HPS00

Near Mechanicsville, VA 23116

Jerod R.

Job Details: 07/14/2022

replaced ordered parts and tested unit is now fully functional

We serviced a

WHIRLPOOL DISHWASHER

Model MDB8959SKB0

Near Millersville, MD 21108

Kevin P.

Job Details: 07/14/2022

"cx complaint unit moving around when the open and close the door, unit isnt installed properly due to pipe running behind the unit stopping it from going all the way back in. i raised the front feet sot the unitis tight to the bottom of the counter securing the unit as much as possible. job complete."

We serviced a

MAYTAG DRYER

Model MEDB835DW04

Near Virginia Beach, VA 23455

Justin W.

Job Details: 07/14/2022

arrived to find no answer called cx using vonage app voicemail not set up. rang door bell once more cx came to door. was asked to go to backdoor. entered through back and replaced element in dryer. tested unit is working as designed

We serviced a

WHIRLPOOL RANGE

Model WFG975H0HZ1

Near Williamsburg, VA 23185

Gill G.

Job Details: 07/14/2022

replaced buner heads and caps. tested. unit is working as designed.

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near McLean, VA 22101

Christian C.

Job Details: 07/14/2022

Cx complaint door sometimes gets stuck to latch. Inspected unit found door intermittently sticks to latch. Installed latch kit. Tested door x10. No issues. Unit is working as designed.

We serviced a

WHIRLPOOL DRYER

Model WED6620HW

Near Columbia, PA 17512

Marc M.

Job Details: 07/14/2022

cx complaint loud noise during cycle however when going to verify MS info found that the MS tag had been removed. tried calling WP and seeing if they have any record of the MS but WP does not not show any info other than the cx name and address. cx will need to contact lowes to see if lowes has any inof on the unit from when the contracts were sold and generated.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS04

Near Conway, SC 29526

Jason T.

Job Details: 07/14/2022

"Cx complaint, under shelf light not working properly, advised cx part on order, dispatch will call to schedule a return visit, cx agreed.; ordrng 1 W11245713 (Glass shelf lighted)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Owings, MD 20736

David J.

Job Details: 07/14/2022

Cx complaint unit doors are grinding. Inspected unit and found right door is leaning into left door. Adjusted door at the feet and on the right door. Had to loosen bolts on top of right door. Tightened everything and tested doors. Unit is now closing as it should. Unit is now working as intended.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Ocean Pines, MD 21811

Michael E.

Job Details: 07/14/2022

"CX complaint: no ice. Tested and verified complaint. Water dispenser is working. When i harvested IM, it did not fill. Inlet tube is clear of ice. Replaced dual inlet valve. Tested and still no water. Reploaced IM thinking it wasnt sending the signal to fill but when i tested it is still not filling. Ordering control W11566851. Cannot reschedule due to SO part; ordrng 1 W11566851 (control)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT705PAKZ0

Near Severna Park, MD 21146

Andrew H.

Job Details: 07/14/2022

Customers complaint is the unit is making a sound when the unit is draining. Inspected unit ran unit and auto test mode when unit drain and made a clicking sound. Inspected drain pump did not find anything in the drain pump area I believe it sound is coming from internal in the drain pump. I replace dream pump and tested unit. Unit no longer has a sound and is now working properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC300ESS01

Near Alexandria, VA 22302

Eric W.

Job Details: 07/14/2022

nstalled damper cx will watch

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC300ESS01

Near Alexandria, VA 22302

Eric W.

Job Details: 07/14/2022

nstalled damper cx will watch

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC604FSS02

Near Arlington, VA 22207

Jason A.

Job Details: 07/14/2022

"CX complaint FRIGE warm temps. Replaced compressor 3way valve & fan. Install dryer Check for leaks & ran vac, Filled 4.50 OZ R134. Ran test 38 100% good frost pattern RC evap & FC is cooling > JJ"

We serviced a

WHIRLPOOL DRYER

Model MEDB835DW4

Near Midlothian, VA 23112

John P.

Job Details: 07/14/2022

Upon arrival advice CX 10-year warranty only applies to two parts CX assumed it was the entire machine CX declined service said they will be contacting their home warranty company

We serviced a

KITCHENAID HOOD

Model KXD4636YSS6

Near Chester, MD 21619

Jonathon C.

Job Details: 07/14/2022

"cx complaintg, unit not going up or down. tested unit, verified complaint. found vent cover defective causing it to not hit the trigger to allow for operation. ordering both covers. unable to resched.; ordrng 2 W10422877 (filter)s"

We serviced a

WHIRLPOOL REFRIGERATOR

Model JFC2089HES

Near Bethesda, MD 20816

Dustin F.

Job Details: 07/14/2022

"CX complaint: fridge leaking in backInspected unit, dispensed water and found inlet valve leaking. visually confirmed leak then replaced valve, ran 8 large cups of water and confirmed no leaks. Unit operating as intended job complete. Charged CX $273.47 for PArts and Labor via Credit Card. CX wants the fridge to stay out while he tests it throught the day to make sure its not leaking, house has decent water pressure and he wants to adjust throught the day."

We serviced a

JENNAIR REFRIGERATOR

Model JF42NXFXDW01

Near Glenelg, MD 21737

Brian R.

Job Details: 07/14/2022

cx complaint is unit is still leaking after the last repair and has frost and ice all over the place and he just spent a lot of money on getting this unit repaired. door close if freezer good and well as both FF doors. found on lower center of freezer door the gasket is meltered or warped and damaged and not seeling loke it should and allowing air to come in and its freezing up the unit on the top and bottom in the front of freezer. unit is draining at this time. unit needs the freezer door gasket replaced. was able to melt down and remove ice and heat gasket up to get most defects out so it will seal better. advised cx we will get gasket and replace when it comes in. office to schedule.; ordrng 1 WPW10192907 (Freezer Door Gasket)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ01

Near Woodford, VA 22580

Thomas B.

Job Details: 07/14/2022

Arrived at camping world they state thier computers are down and they are unable to set up unit at this time cx requested to reschedule office rescheduled for Monday; saved tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model KBLC36FTS04

Near Sykesville, MD 21784

Robert L.

Job Details: 07/14/2022

"cx complaint humming /clicking /chirping noises, found evap fan trying to start, control clicking/chirping, fan shorting main, ordering control kit and evap fan motor, collected $781.05 visa cx paid in fuill; ordrng 1 W10801767 (cntrl-elec) and 1 W10822580 (evap fan motor)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ

Near Bowie, MD 20721

David J.

Job Details: 07/14/2022

"Rc temp set to 43 and temps are at 59 degrees FC temp set to -1 and temps are at 13 degrees Checked amp draw on both Red wires going to compressor and had a reading anywhere between .521 to .547 and everything in between. Cx complaint unit will randomly trip the break for no reason. Cx would then reset the breaker. It can be 5,10,15 minutes before it does it again. Ive now been here 30 minutes and it has not tripped. Spoke with MR and he stated it could be a breaker issue. Called Techline and explained the situation to them. Ran test cycle and found on test 6 for defrost and unit tripped. Switched outlet and ran test 6 again tripped again. Removed back panel and melted Ice away. Tested defrost heater ohms and had 33.8ohms. Pink to white 33ohms Pink to chasey and rising Brown to chasey and rising Unplugged defrost harness and attempted to run test 6 and breaker did not trip. Plugged harness back in ran test 6 and breaker popped. Ordering defrost heater and Evan harness for return visit will install when parts arrive ; ordrng 1 Wpw10495967 (Heater) and 1 W11551372 (Evan harness)"

We serviced a

WHIRLPOOL WASHER

Model WFW9620HBK2

Near Clarksville, MD 21029

Robert L.

Job Details: 07/14/2022

"cx complaint console comes on all by itself, verified complaint, found F2e1 stored, cx has to unplug overnight , ordering console(BL)........... cx didnt get unit delivered unit 7 months later; ordrng 1 W11328719 (console (BL))"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FSS01

Near McLean, VA 22101

Jason A.

Job Details: 07/14/2022

CX complaint FRIDGE cooled for 20+ hrs then everything got warm. Arrived at address & unit seems to be on stdby. Lights & fans are running but temps are warm & no compressor. Plug unit in killawatt. Toggled in / out of showroom waited but compressor never start. Ran test 38 100% & RC evap good frost pattern. FC temps dropping to 54F. Test 40 & verified fan & evap & 3way operate Called parts to order W11533213 Called techline. TSPW11450890 CX doesnt want JJ to return. NO JJ TO THIS ADDRESS > JJ; saved tckt

We serviced a

WHIRLPOOL OVEN

Model WFE500M4HS

Near Washington, DC 20003

Mitchell H.

Job Details: 07/14/2022

cx complaint unit is not cooking evenly. inspected unit and tested both bake and broil elements. both working. thermostat working correctly. put unit in a bake cycle and found both elements come on. broil does not come on and stay on consistently. only at certain times. i grabbed a wet sponge and showed cx that the broil does get hot enough to sizzle in a bake cycle. informed him in should never glow red in bake. unit is working as desinged. i looked over every single crevis of this unit trying to find a M/S sticker. could not find one at all. informed cx to call whirlpool to get a new one and if they call back we technically cant work on it or order parts under warranty without it. cx understood. took pic of pop so unit is under warranty just cant find the M/S

We serviced a

KITCHENAID RANGE

Model KFEG504KPS3

Near Mechanicsville, VA 23111

Joseph D.

Job Details: 07/14/2022

did not arrive to this storer; saved tckt

We serviced a

JENN-AIR REFRIGERATOR

Model JS48PPDUDE01

Near Dayton, MD 21036

Robert L.

Job Details: 07/14/2022

"cx complaint frost instantly returned, found large gap from font liner to rear liner, covered in 1/4' of ice/frost, no frost near gaskets, cleared all ice and dried, then sealed gaps with clear RTV, ran 2 coats, cx to monitor, may need return to seal any missed spots, and call tech line, tested all ops; ok"

We serviced a

AMANA WASHER

Model NTW4516FW

Near Richmond, VA 23220

Joseph D.

Job Details: 07/14/2022

"replaced main control, unit now working properly. control had shorted relay for door latch"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Lancaster, PA 17601

Justin L.

Job Details: 07/14/2022

Cx complaint finding water on floor when using unit. Was able to access unit and found water turned off to unit. Upon turning on immeadiately noticed water coming from the hot water line where there was a hole about halfway down. Shut water abck off an tested other aspects of machine. Unit is operating as designed but cx will need to have water lines changed out due to leaking. No further work needed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ

Near Prince George, VA 23875

Joseph D.

Job Details: 07/14/2022

arrived but back area is closed.; saved tckt

We serviced a

MAYTAG WASHER

Model MHW5500FW1

Near Frederick, MD 21701

Ricky E.

Job Details: 07/14/2022

"installed ui, verified operation, unit cks ok.."

We serviced a

AMANA WASHER

Model NTW4516FW

Near Richmond, VA 23231

Joseph D.

Job Details: 07/14/2022

cannot locate; saved tckt

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC0

Near Gloucester Point, VA 23062

Lucas R.

Job Details: 07/14/2022

"cx complaint unit leaking from dispenser, checked unit found too much pressure from dispenser housing causing water to overflow, replaced housing, calibrated, tested, unit working as designed."

We serviced a

AMANA DRYER

Model NED4655EW1

Near Chesterfield, VA 23832

Joseph D.

Job Details: 07/14/2022

"unit with failed thermal fuse, replaced thermal fuse, tested and unit heating properly; ordrng 1 WP3392519 (thermal fuse), used 1 WP3392519 (thermal fuse) from stock"

We serviced a

MAYTAG WASHER

Model MHW5500FW1

Near Leacock-Leola-Bareville, PA 17540

Justin L.

Job Details: 07/14/2022

cx complaint unit not completing cycle and showing f3e1. Was able to access unit and enter diagnostic and found f3e1 water level system error f6e3 communication error acu to ui f8e1 no water detected. Ran auto test and went through. Unit having pressure issue and will need control and pressure switch for repair. Once approved and in office will need to call in and set return.; ordrng 1 W11201286 (control)

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Salem, VA 24153

Kyle A.

Job Details: 07/14/2022

Cx complaint of unit not operating. Did confirm connector for selector nob was not seated. Seated connector and the unit is now as designed.

We serviced a

WHIRLPOOL MICROWAVE

Model GH7208XRS3

Near Arnold, MD 21012

Andrew H.

Job Details: 07/14/2022

Customer complaint is a unit has f9q that reference to touch user interface display failure. I found some of the display numbers are faded and missing. I quoted customer for replacing the door assembly. Customer okay to repair and paid with credit card. Please reschedule with ETA and part.; ordrng 1 W10327332 (Door)

We serviced a

WHIRLPOOL DRYER

Model WED5050LW

Near Chesterfield, VA 23832

Joseph D.

Job Details: 07/14/2022

"replaced chute blower and fan, unit now working poroperly. the motor has a faulty bearing cover."

We serviced a

WHIRLPOOL OVEN

Model WFG505M0BS3

Near Lanham, MD 20706

Samuel R.

Job Details: 07/14/2022

cx complaint food fell off rack.inspected unit and found rack to have failed at a weld and cause food to fall on bottom of oven.also found door gasket missing a coupld pins to hold it in place.unit will need a new oven rack and door gasket WPW10535778 39 tribles WPW10550642 46 tribles; ordrng 1 WPW10550642 (oven rack) and 1 WPW10535778 (door gasket)

We serviced a

KITCHENAID OVEN

Model KOSE500ESS00

Near Salem, VA 24153

Kyle A.

Job Details: 07/14/2022

Cx complaint of broken door. Did confirm will need to come back with door parts.; ordrng 1 WPW10347596 (Glass pack) and 8 W10812024 (Glass bracket)s and 10 WP3196183 (Screw)s and 1 W10909682 (Badge) and 1 WPW10709147 (Liner) and 2 W10825778 (Hinges)s and 1 W11354870 (Stainless steal door) and 1 W11518518 (Handle) and 1 WPW10618107 (Inner glass) and 2 W10853628 (Glass bracket)s and 6 W10920281 (Screw)s and 6 WP90767 (Washer screw)s and 10 WP98008545 (Black screw)s and 8 W11025615 (Clip speing)s and 1 W10687815 (Glass bracket) and 1 W10687814 (Glass bracket) and 1 W10669415 (Shield)

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Annapolis, MD 21401

Andrew H.

Job Details: 07/14/2022

Cx complaint is the unit is not working. Inspected unit and no error codes. Cx stated they were unable to start a cycle. I ran auto test mode. I found the water lines reversed. I reconnected water lines to the property connection. I ran auto test mode again. Unit completed test mode. I then started a normal cycle unit started to fill and lock the lid and started washing clothes. Unit is now working properly

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS3

Near Roanoke, VA 24012

Kyle A.

Job Details: 07/14/2022

Cx complaint of shattered front glass. Did confirm and will need to replace front glass amd badge.; ordrng 1 WPW10409946 (Glass) and 1 W11178521 (Badge)

We serviced a

WHIRLPOOL DISHWASHER

Model MDBH949PAM3

Near Columbia, MD 21044

Robert L.

Job Details: 07/14/2022

"upon arrival gentleman, led me to unit not quite sure what issue was, found 10-1,5-1 , ran diagnostics, found no issues with the unit, filled washed and drained properly, upon trying to collect cx had no access to funds only wife handle monies , she was out and not reachable, waited 10 minutes, gave cx TY for them to call office and pay for service"

We serviced a

MAYTAG WASHER

Model MED7230HW

Near Roanoke, VA 24012

Kyle A.

Job Details: 07/14/2022

"Cx complaint of striooed terminal block. Did confirm 2 malformed nuts. Replaced terminal with kit and unit is now as designed.; ordrng 1 279320 (Terminal kit), used 1 279320 (Term kit) from stock"

We serviced a

WHIRLPOOL COOKTOP

Model WFG535S0JV0

Near Manchester, PA 17345

Sal R.

Job Details: 07/14/2022

CX canceled call in home .

We serviced a

AMANA WASHER

Model NFW5800HW

Near Chesterfield, VA 23832

Joseph D.

Job Details: 07/14/2022

this unit has shipping bolts still installed. i removed the shipping bolts. unit working properly.

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW0

Near Front Royal, VA 22630

Ezra M.

Job Details: 07/14/2022

"unit leaking, not always locking, sometimes shutting down when it locks. ordering door latch, unit leaking from dispenser, per service pointer, ordering dispenser assembly.; ordrng 1 W11316250 (latch) and 1 W11524105 (dispenser assy)"

Contact Us Today

Learn More About Us