Service History 1002 - VIA Appliance

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Parkville, MD 21234

Keith H.

Job Details: 07/14/2022

cx complaint is freezer working but rc is warm inspected unit damper is open but i found the evap starting to overfrost again. i defrosted for better airflow and its starting to cool ..and because bimetal has been replaced ordeirn control and ui; ordrng 1 W11595219 (control) and 1 W11566894 (ui)

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS4

Near Suffolk, VA 23434

Zachery R.

Job Details: 07/14/2022

"replaced igniter, tested, unit working as designed. left old part with cx."

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS4

Near Suffolk, VA 23434

Zachery R.

Job Details: 07/14/2022

"replaced igniter, tested, unit working as designed. left old part with cx."

We serviced a

MAYTAG DRYER

Model MEDB855DC4

Near Parkville, MD 21234

Keith H.

Job Details: 07/14/2022

cx complaint is unit noisy inpsected unit and found the pulley is faulty not spining properly. cx also mentioned long dry times i found error f4e3 bad airflow. cx will have vent adressed ordeirng pulley cx paid in full; ordrng 1 W10837240 (idler pulley)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT148FZDB04

Near Bel Air, MD 21014

Neil H.

Job Details: 07/14/2022

"cx complaint unit not cooling and the compressor making loud buzzing high pitch noise 9 amps s.s. tech needed compressor,evap, lokring.; ordrng 1 W11578004 ( Assembly, Evaporator (also Order The Following Lokring Parts)) and 1 W11370574 ( COMPRESSOR) and 1 W11504415 ( COUPLER), rqstng P&A on 1 W11504431 (7/5 Nr Ms 00 (high Pressure Side To Compressor)), ordrng 1 W11506619 (COUPLER) and 1 W11504445 (5/4 Nr Ms 00 (high Side To Condenser)), rqstng P&A on 1 W11504449 ( 4/2 Nr Al 00 (capillary Tube To Evaporator))"

We serviced a

WHIRLPOOL OVEN

Model WGE745C0FS01

Near Baltimore, MD 21209

Keith H.

Job Details: 07/14/2022

cx complaint is cooking is all over place when bakin. i.e the batches of cookies were the first batch burned in under 10 minutes and the second batch took 25mins to cook. put into diagnsotics no errors. tested at 350 and true temp read 349. ordering new control; ordrng 1 W10877730 (cntrl-elec)

We serviced a

WHIRLPOOL WASHER

Model WFW3090JW0

Near Portsmouth, VA 23704

Carl A.

Job Details: 07/14/2022

"cx complaint of unit door not closing,checkedu nit to find that door lock failed internaly replaced door lock tested unit works as designed"

We serviced a

WHIRLPOOL REFRIGERATOR

Model MFI2266AEB

Near Lochearn, MD 21207

Keith H.

Job Details: 07/14/2022

cx complaint is food freezing in rc section inpsected unit saw evidence of items frozen put into diagnsotics and all sensors passed. the damper is working properly i replaced temp sesnor.

We serviced a

MAYTAG REFRIGERATOR

Model MRT711SMFZ02

Near Washington, DC 20011

Samuel R.

Job Details: 07/14/2022

cx complaint unit has moisture build up in fridge.inspected unit and found unit to be sealing properly.upon further inspection found unit cabinet be dented on right sode causing unit to leak air out and not cool properly.called techiline and deemed unrepairbale

We serviced a

JENNAIR OVEN

Model JGRP648HL00

Near Centreville, VA 20120

Richard B.

Job Details: 07/14/2022

"CX complant, fans rattel and flame performance is not good. Prior diagnosis found unit needs a console , valve assembly and a gasket for fan noise. Installed all parts and tested unit by turning on cooktop and also running oven for a bake cycles until fans kicked on. RB"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Suffolk, VA 23434

Zachery R.

Job Details: 07/14/2022

"cx complaint unit makinmg squeeling sound during spin, checked unit, no faults present, ran auto test cycle, noticed squeeling when unit switched to spin , come to find small amount of oil leaking from bearing onto clutch. ordering gearcase to complete repair. 2 count; ordrng 1 W11454741 (gearcase)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Selbyville, DE 19975

Michael E.

Job Details: 07/14/2022

CX complaint: no or little ice. Tested and verified complaint. E5 error code on IM. IM has previously been replaced. Ordering IM and Control. Cannot reschedule due to NW part.; ordrng 1 W11579560 (Ice Maker) and 1 W11224256 (control)

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE334GPS0

Near Silver Spring, MD 20902

Roberto I.

Job Details: 07/14/2022

"CX complaint no power.Found unresponsive UI. Removed outer door, confirmed 120V to the control. Unplugged UI, resetted power and closed door, the drain pump started. Replaced console (CBE) using pre id. Ran diag, no errors. Ran a test cycle, the unit worked as designed. Collected $175"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC0

Near Williamsburg, VA 23188

Gill G.

Job Details: 07/14/2022

cx complaint: unit is making knocking noises during agitation of big loads like towels. no stroed fault codes. ran diagnostic cycle and found unit is fully functional. started a load of towels and monitored noises. noised observed are normal operating noises. unit is working as designed.

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE104EBS3

Near Virginia Beach, VA 23451

Justin W.

Job Details: 07/14/2022

complaint unit not draining. checked unit to find drain pump had debri in it. removed debri and tested unit working as designed

We serviced a

WHIRLPOOL COOKTOP

Model WCC31430AB03

Near Silver Spring, MD 20901

Roberto I.

Job Details: 07/14/2022

"Replaced harness and elements, the RF element didn't work. Replaced RF infitite switch and the unit worked as designed. Called Whirlpool safety and documented everything"

We serviced a

JENN-AIR REFRIGERATOR

Model JSC24C8EAM00

Near Rockville, MD 20850

Julian H.

Job Details: 07/14/2022

CX complaint about unit not making ice went to test 15 optics passed test 17 door switch pass bypass t&h on mold and reset power it dont move confirmed 120vac to L1 but no power when testing L1 to N checked power at connector on the bottom of the door got 119vac no power to icemaker harness broken wire internally on door part is NLA; ordrng 1 W10447151 (dor-fip ms NLA)

We serviced a

WHIRLPOOL RANGE

Model WFG525S0JB2

Near Hyattsville, MD 20783

Dustin F.

Job Details: 07/14/2022

"CX complaint: all burners stuck on highInspected unit, turned each burner to low and manually adjusted flame to CX liking for each burner. Tested unit, works as intended job complete."

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Hampton, VA 23666

Lucas R.

Job Details: 07/14/2022

"cx complaint unit leaking, checked unit water shut off upon arrival, turned water on found drip from hose at inlet, inlet hoses installed backwards with angle side to shutt off valve, not to unit causing angle to move and seal to break, water dripped dwn, and went underneath flooring and under carpet in living room, hoses also installed with hot and cold reversed, corrected hose instalation, ran normal cycle, unable to find leak within unit, when inspecting pully found oil on cam, bearing failure within gearcase, advised cx to contact installer for damage, ordering gearcase for repair.; ordrng 1 W11449840 (gearcase) and 1 W10721967 (drive pulley) and 1 W11239857 (belt)"

We serviced a

KITCHENAID REFRIGERATOR

Model KBFN502ESS02

Near West River, MD 20778

David J.

Job Details: 07/14/2022

Cx complaint leds are out. Inspected unit and found most of leds are out. Unit falls under s code S84638 for all 12 multipoint leds. Ordering parts for return visit. ; ordrng 12 W11484836 (Multipoint Led lights)s

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS01

Near Columbia, MD 21044

Justin S.

Job Details: 07/14/2022

the unit is leaking from the refrigerator compartment. bottom of the refrigerator compartent has water in it(pic). removed the drain tube and there is some water in but its not packed. flushed old drain tube with water and there was some rust pieces in it but didnt get anything else out. replaced the drain tube(pic). there is a blockage at the top of the drain pan(pic). melted the ice in the rc drain pan and dumped some very hot water down the drain. the unit is draining good and does not hold any water. the unit is now good

We serviced a

WHIRLPOOL MICROWAVE

Model RMC305PVB00

Near La Plata, MD 20646

Robert A.

Job Details: 07/14/2022

Cx complaint that the MW light does not work. Inspected the unit to confirm the complaint. I found the light bulb blew. I replaced the light bulb and tested the unit for cx. The unit is working as designed. I collected the payment in full by check

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Silver Spring, MD 20904

Roberto I.

Job Details: 07/14/2022

"CX complaint no ice.Temp in the Fc 1F. Found ice conteiner empty. Water dispenser ok. Ran test 47, thermistor ok. Ran test 44, harvesting didn't work. Ran test 44 again, the icemaker made a loud popping noise and the damped the ice and ended with 2-2. Replaced icemaker using pre id part. Ran harvesting and then water fill, the unit worked ok, it should make ice soon."

We serviced a

MAYTAG WASHER

Model MVWC416FW1

Near Lexington Park, MD 20653

Shawn D.

Job Details: 07/14/2022

took unit apart to find top of motor came looose and causing all the noise. removed top part to motor and ran unit and doesnt agitate right spins ok. checked drive hub/wash plate and are loose not sure what one is causing the wiggle so ordering both. ordering more parts for return gearcase job 2 count on return; ordrng 1 W10832724 (motor) and 1 W10913953 (shifter) and 1 2countjob (2 count job gearcase) and 1 W10846191 (washplate) and 1 W10528947 (hub)

We serviced a

WHIRLPOOL DRYER

Model WED75HEFW1

Near Towson, MD 21204

Milton J.

Job Details: 07/14/2022

CX complaint unit had burning smell. Ran for 30 mins and not smell produced. CX said they had vents clean by company and since the smell hasnt been there but she was still worried. Told her to run as needed while waiting for return for washer and if comes back will look comb over more thoroughly. -MJrob; saved tckt

We serviced a

WHIRLPOOL WINE CELLAR

Model KUWS24RSBS24

Near Bethesda, MD 20817

Roberto I.

Job Details: 07/14/2022

"CX complaint no cool. Found compressor and fans off. Thermostat ok, it sent power to derfrost timer but this didn't run. Manually cycled the timer and the compressor started. Ordering defrost timer WPW10239390 and evap harness just in case W10238069. Charged cx for harnes but not sure if needed. Collected $308.38. Balance $125; ordrng 1 W10238069 (harness) and 1 WPW10239390 (defrost timer)"

We serviced a

WHIRLPOOL OVEN

Model WEG750H0HZ0

Near Towson, MD 21204

Milton J.

Job Details: 07/14/2022

CX complaint oven handle loose. Inspected and found the screw fastening down the handle had back out some. Tightened and tested. Unit is now functioning properly. -MJrob

We serviced a

AMANA REFRIGERATOR

Model ASI2175GRS07

Near Lexington Park, MD 20653

Shawn D.

Job Details: 07/14/2022

cx complaint unit not making ice. inspected unit and confirmed no ice. cycled ice maker and it did not fill. checked valve and is open. replaced valve then cycled ice maker again and it filled with proper amount of water. unit is good

We serviced a

AMANA REFRIGERATOR

Model ASI2175GRS07

Near Lexington Park, MD 20653

Shawn D.

Job Details: 07/14/2022

We serviced a

KITCHENAID ICE MAKER

Model KUIX535HPS00

Near Virginia Beach, VA 23451

Justin W.

Job Details: 07/14/2022

installed drain pump and valve. tested unit working as designed. left back cardboard cover off to dry cx to reinstall. left unit pulled out and switched it from slider to towel so cx can replace supply line that is leaking.

We serviced a

AMANA DRYER

Model NED4655EW1

Near Drayden, MD 20630

Shawn D.

Job Details: 07/14/2022

Rent A Center 1 year additional warranty per service bench. cx complaint unit will tumble but no heat. inspected unit and conifmred no heat unit runs. checked incoming power and has good power. checked elemnt is open as well as high limit fuse. replaced both and tested vent seems clear and unit is heating. unit is good

We serviced a

AMANA DRYER

Model NED4655EW1

Near Drayden, MD 20630

Shawn D.

Job Details: 07/14/2022

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Suffolk, VA 23435

Anthony D.

Job Details: 07/14/2022

cx complaint not dispensing ice checked unit found yoke spinning on motor shaft indicating auger motor shaft is stripped ordering auger motor yoke and washer to complete repair; ordrng 1 WP63052-2 (yoke) and 1 W11378860 (washer) and 1 W11310391 (auger)

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Hollywood, MD 20636

Shawn D.

Job Details: 07/14/2022

cx complaint unit not filling with water cycle not completing. inspected unit then checked for errors and had f8e1 ran service ccyle and no cold water. checked supply and has water. ohms out cold side valve and is open. replaced valve assem then tested and now unit fills good with cold water. unit is good

We serviced a

JENN-AIR ICE MAKER

Model JIM158XYRS2

Near Suffolk, VA 23435

Anthony D.

Job Details: 07/14/2022

replaced drain pump and recirculation pump tested unit working as designed advised cx to monitor for 24 to 48 hrs

We serviced a

MAYTAG REFRIGERATOR

Model MFF2055YEW02

Near Hollywood, MD 20636

Shawn D.

Job Details: 07/14/2022

arrived unit was unplugged was here for dishwasher so plugged unit in and fixed dishwasher and fridge seems to be working fine told cx i need unit to be running for atleast 24 hours or longer for me to diagnose it fully. cx understands will leave it plugged in till issue come back.

We serviced a

WHIRLPOOL FREEZER

Model WRF767SDHZ03

Near Surry, VA 23883

Anthony D.

Job Details: 07/14/2022

"cx complaint rc icemaker not working checked unit ran diagnostic mode test 56, test displayed e5 error code indicating bad icmaker thermistor ordering rc icemaker to complete repair; ordrng 1 W11579560 (ice maker)"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SDM0

Near Huntingtown, MD 20639

Shawn D.

Job Details: 07/14/2022

cx complaint door not closing again. inspected unit and confimrd dor not closing one form lower rack wheels are all broken front ones are clipped in wrong not allowing rack to go back so put those on correctly but are missing the wheels. i then found door hinges in wrong slot from door being lifted from rack being in the way. fixed door now is closing gave cx quote for lower rack wheels and are going to think about it.; ordrng 4 W10195416V (lower rack rollers 31.66)s

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ05

Near Owings Mills, MD 21117

Keith H.

Job Details: 07/14/2022

cx complaint is no ice inspected unit and found icemaker twisted and stuck midcycle and i was unable to force cycle it ordering new icemaker; ordrng 1 W11284458 (icemaker)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ12

Near Martinsburg, WV 25403

Danny R.

Job Details: 07/14/2022

installed parts checksok

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS02

Near Westminster, MD 21157

Brian R.

Job Details: 07/14/2022

cx complaint is no ise. said unit made 1 thing of ice then thats it. test 56 was E5. was able to fill unit on fill test and level sensor. took temp readings of 24 in Freezer 44 in FF and 46 through ice maker and fan is not coming on. unit has a temp issue and running issue this time. water line was not frozen this time. valve works fine. parts are needed. as soon as parts are in office will schedule.; ordrng 1 W11224256 (Control) and 1 W11405309 (UI Black) and 1 W11579560 (Ice Maker) and 1 W10846539 (Fan Motor)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHB4

Near Martinsburg, WV 25403

Danny R.

Job Details: 07/14/2022

installed parts chedksok

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Bel Air, MD 21015

Neil H.

Job Details: 07/14/2022

cx complaint ice maker not working it was delayed on restart reset and cycled and tested good.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS07

Near Hagerstown, MD 21742

Danny R.

Job Details: 07/14/2022

when i took the gasket off i seen the channel that holds the gasket is miss formed they will need a door . ordering freezer door gasket is fine will also change out rail just in case; ordrng 1 12977880SQ (freezer door stainless)

We serviced a

WHIRLPOOL WASHER

Model LAT2600AAE

Near Baltimore, MD 21209

Milton J.

Job Details: 07/14/2022

Cx complaint agitator broke loose. Went over O.O.W. pricing with CX and service was denied. CX thought $120 would take care of what ever would be needed. Does not want to invest more in a old unit. No service provided. -MJrob

We serviced a

MAYTAG WASHER

Model FAV6800AWW

Near Hershey, PA 17033

Fred G.

Job Details: 07/14/2022

"cx complaint unit is displaying OD on screen. inspected unit and found when turning unit on unit displays a OD on screen. opened rear cover to get to control and found that the inlet valve thermistor is out of range. inlet valve is no longer avaiable. units door postion switch is also bad, not avaiable. called T. made sure i was testing in the right spots. TL agreed with me. advised cx to get a new unit. charged cx only for service call $120"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS322FDAW04

Near Baltimore, MD 21209

Milton J.

Job Details: 07/14/2022

CX complaint unit not working. Installed Defrost control as ordered. Cooling system not coming on. Took a voltage reading at the P2-4 and P5 pins on the control for incoming DCV from the temp control and was 0.0. Failed Temp control. Ordering Temp Control. -MJrob; ordrng 1 WPW10583801 (Temp Control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDEM01

Near York, PA 17408

Sal R.

Job Details: 07/14/2022

I was able to steam out the ice and accessed the RC evap drain pan. Once the pan was removed I found nthat the rubber gromet to the liner was molded in causing the drain tube to be blocked and not drain water from the evap. I called WP TechLine and explained my findoings. Unit has been deemed no repairable by WP.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHV08

Near Glen Burnie, MD 21061

Kevin P.

Job Details: 07/14/2022

"installed new ice bin, job complete."

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JV3

Near Hershey, PA 17033

Fred G.

Job Details: 07/14/2022

cx complaint unit has a scratches on panel. inspected unit and found 3-4 scratches on right side of panel. ordering 1 (W11516729) please schedule cx once part comes in.; ordrng 1 W11516729 (panel)

We serviced a

WHIRLPOOL WASHER

Model WTW4800XQ4

Near Virginia Beach, VA 23454

Justin W.

Job Details: 07/14/2022

cx complaint unit not balanced. checked unit to find no error codes. tested suspension to find suspension bad. replaced and tested unit working as designed

We serviced a

AMANA WASHER

Model NTW4516FW

Near York, PA 17408

Drew B.

Job Details: 07/14/2022

cx complaint that unit iis making noise and not starting no ligjts where lit.. they had unit unplugged and when i arrived was able to get the drain pump off when powered on and i was able to reset the recalibrated the control then ran autop test and ran through all functions no issues.

We serviced a

KITCHENAID REFRIGERATOR

Model KFCS22EVMS5

Near Baltimore, MD 21208

Keith H.

Job Details: 07/14/2022

installed icemaker and harness

We serviced a

WHIRLPOOL DRYER

Model WED7120HW

Near Smithfield, VA 23430

Anthony D.

Job Details: 07/14/2022

"cx complaint long dry times verified 240vac at wall, verified heating element was working properly checked exhaust temps temp was at 153 degrees before element cycled vent air flow good as this is new construction as of now unit is working as designed also informed cx of use and care guide and owners manual for proper operation of unit cx withing 30 days"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ03

Near Gaithersburg, MD 20879

Ricardo S.

Job Details: 07/14/2022

"the client informs me that she has an extended warranty with lowes .. wrong info,, unit not cooling at all. sealed system issue .. need compressor and evaporator"

We serviced a

WHIRLPOOL DRYER

Model WED8127LC1

Near Chesapeake, VA 23320

Branden R.

Job Details: 07/14/2022

"cx complaint stripped wire terminal. no physical damage. checked unit , unit will need new terminal block kit for repair .ordering part for repair . ; ordrng 1 WP3397659 (terminal) and 1 279393 (Whirlpool Dryer Terminal Block Kit)"

We serviced a

MAYTAG DISHWASHER

Model MDB7959SHZ0

Near Germantown, MD 20876

Ricardo S.

Job Details: 07/14/2022

"When the client made the appointment, someone from whirlpool tells her that the parts are covered for 10 years but I don't see anything in the Entitlement.. so she wants to reschedule"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ

Near Moyock, NC 27958

Branden R.

Job Details: 07/14/2022

"cx complaint ice maker not working checked unit found ice maker cycling as should , found ice maker not getting water to it , found 3 way valve stuck closed not allowing water to ice maker , replaced with pre id part and tested unit is now filling and running as designed advised cx to wait 24 hours for ice prodution cx agreed . unit is running as designed ."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Havre de Grace, MD 21078

Neil H.

Job Details: 07/14/2022

replaced the dip pan under rc evap and sealed the ice box area with permagum and drain tube unit checked good.

We serviced a

AMANA REFRIGERATOR

Model ART318FFDW07

Near Seaford, DE 19973

Michael E.

Job Details: 07/14/2022

Replaced FC door gasket and reshaped RC door gasket. Tested unit and it is now working properly. Job is complete

We serviced a

WHIRLPOOL FREEZER

Model WRX986SIHV02

Near Stephenson, VA 22656

Ezra M.

Job Details: 07/14/2022

"unit making ice and keeping temps since last visit, though ice forming on ff evap. fc evap clean/normal. steamed out ice, replaced drip pan and rc evap fan harness."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF736SDAM

Near Waldorf, MD 20603

Robert A.

Job Details: 07/14/2022

"Cx complaint that the unit is leaking water from the FC. I inspected the unit and confirmed the complaint. I found an ice sheet on the floor of the RC. I removed the ice and checked the drain tube. It was clogged with gunk, I removed the gunk and tested the unit for the cx. The unit is working as designed."

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Lebanon, PA 17042

Fred G.

Job Details: 07/14/2022

"cx complaint unit never turns off when using sense drying. inspected unit and found no feed back from control board to timer to stop it when it senses dry clothes. safety told them unit needs timer and control. ordering 1 (WPW10476828), 1 (WPW10185992). scheduled cx for 7/19/22.; ordrng 1 WPW10476828 (cntrl-elec) and 1 WPW10185992 (timer)"

We serviced a

WHIRLPOOL DRYER

Model WED8127LC0

Near Dover, DE 19901

Taylor F.

Job Details: 07/14/2022

Cx cancled at the door because they could not provide a POP. Unit is only 3 months old but has a good issue date of 4/11/21

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC503ESS01

Near Suffolk, VA 23433

Zachery R.

Job Details: 07/14/2022

"cx complaint unit not cooling, checked unit, unit unplugged uppon arrival, plugged unit in, verified compressor is running, spoke with AR was advised based off diagnosis to order sealed system components, ordering parts needed to complete repair.; ordrng 1 WPW10239732 (evaporator) and 1 W10779331 (compressor) and 1 WPW10643261 (evaporator) and 1 WPW10143759 (dryer) and 1 W10913906 (coupler) and 1 876765 (mtg kit)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model GI6FARXXY08

Near Frederick, MD 21703

Ricardo S.

Job Details: 07/14/2022

"Cx complains that the unit not maiking ice again, inspected unit, i jump t/h and i/m never fill with water, so i jump l/v and valve is working, unit needs a new ice maker ..order part; ordrng 1 W10882923 (icemaker)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS02

Near Virginia Beach, VA 23454

Justin W.

Job Details: 07/14/2022

checked unit to find air gap in freezer door attempted to use permagum and steam to close gap unsuccessfully. called techline spoke to Austin was advised to replace freezer door. confirmed reservoir not damaged at connector and was seated correctly. leak is permeating from valve. ordering dual valve to be replaced at same time as reservoir. advised cx to call after door comes in to schedule return visit cx agreed; ordrng 1 W11482383 (dual valve) and 1 W11436967 (ss fc door)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT511SZDM02

Near Richmond, VA 23226

Jerod R.

Job Details: 07/14/2022

tested unit found unit had shorted ice maker due to shorted harness ordered needed part; ordrng 1 WPW10715709 (icemaker)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Reisterstown, MD 21136

Brian R.

Job Details: 07/14/2022

"cx complaint is with temps and unit not cooling and no ice as well. took temp readings first of 55 in FF and 14 in Freezer. units temps set to normal and FF 1 lower. pulled freezer apart and evap froze over again. cx said those parts were just replaced,per service pointer there is a issue with clip and placement as well as revised controls as well. lights and fans check and compressor temp ranged around 115. units not defrosting. unit will need parts and defrosed again and install pointer parts as well as wrap clip. as soon as parts are in office will schedule.; ordrng 1 W11437914 (Clip) and 1 W11518204 (UI Black) and 1 W11566851 (Control) and 1 W11581973 (Harness) and 1 W11546981 (Heater)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Suffolk, VA 23436

Austin D.

Job Details: 07/14/2022

cx complaint the unit is not making ice without leaking out of the diospenser. checked the unit and found that the ice maker itself is calling for too much water. this is making water run out of the ice maker and filling the bin up. unit will need a new ice maker to resovle the issue. ordering a valve as well just incase.; ordrng 1 W11548540 (ice maker) and 1 W11548535 (valve)

We serviced a

MAYTAG WASHER

Model MHW5630HC

Near Richmond, VA 23235

Joseph D.

Job Details: 07/14/2022

"replaced door latch ran quick cycle, unit now working properly. latch was faulty, unable to spin/agitate or fill due to this."

We serviced a

WHIRLPOOL FREEZER

Model WZF79R20DW00

Near Lewisberry, PA 17339

Andrew S.

Job Details: 07/14/2022

Per previous tech I was to access and replace the thermistor. I also defrosted the evap. Unit started cooling and developing a frost pattern when repowered. Unit is now functioning as intended. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ00

Near Gaithersburg, MD 20878

Ricky E.

Job Details: 07/14/2022

"flushed the unit 2 times pulled a vacuum for 20 mins and waited once invacuum, ss held vacuum.. recharged the unit, unit cks ok.."

We serviced a

KITCHENAID FREEZER

Model KRMF706ESS05

Near Chesapeake, VA 23322

Austin D.

Job Details: 07/14/2022

"came out to replace the parts that were ordered. disassembled the unit as needed. replaced the ice box fan and controls. put the unit back together. tested operation of the ice box fan, ice maker, valve, compressor, etc. all working as designed."

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Rosedale, MD 21237

Shane M.

Job Details: 07/14/2022

found shifter error. replaced shifter calibrated the unit. found water leaking onto floor. found water backing up drainline. unit working properly.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Haymarket, VA 20169

Richard B.

Job Details: 07/14/2022

"CX complant. Dishwasher not working good , Inspected unit and found heavy mineral build up in sump assembly , and blocking spray arms. Will need sump , owi sensor and both spray arms. Further work needed, RB; ordrng 1 W11025157 (sump assembly) and 1 W11084121 (owi sensor) and 1 WPW10491331 (arm) and 1 WPW10498900 (arm)"

We serviced a

WHIRLPOOL DRYER

Model MEDP575GW0

Near Woodbridge, VA 22193

Demonte S.

Job Details: 07/14/2022

Installed the Heater Element & Tco Kit. Tested the unit. Unit is Heating. Unit is working as Designed.

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS0

Near Annandale, VA 22003

Robert W.

Job Details: 07/14/2022

"CX Complaint is the unit is giving error codes. Inspected unit and found error codes, F7E1 F9E1 F8E2 Pulled lower panel and found drian pump is getting power but is just buzzing as it tries to drain also found motor is getting power but isnt running at all no error code for Control unit has an issue with motor and drain. Ordering Sump assembly; ordrng 1 W11416362 (Sump assembly)"

We serviced a

KITCHENAID REFRIGERATOR

Model KFIV29PCMS03

Near Woodbridge, VA 22192

Demonte S.

Job Details: 07/14/2022

"Inspected the unit. Found that the cx is saying that the Refrigerator isn't Cooling. I then checked the Freezer Section. Found a ball of Ice on the Cap Tube in the Freezer Section. I then checked the Refrigerator Section. Found a ball on the Refrigerator Isn't Evaporator as well. Unit is showing signs of a low charge. Unit will need the Compressor = W10276644, Coupler = W11506635 , Drier = Wpw10143759 & Evaporator = W11492867. If the cx calls back, order these parts don't go without parts. ( 3 count Seal System Repair.) Cx paid for the Service Call Only by Card. Cx is paid in full. ( Any questions please check Sd Pictures.)"

We serviced a

KITCHENAID REFRIGERATOR

Model KUDF204KSB00

Near Arlington, VA 22207

Christian C.

Job Details: 07/14/2022

Installed pcb box. Door wrap is not labeled correctly and is on a box for a wire harness. Reordering upper door wrap. Unit now sees lower door closed. Turned on cool for the unit and IM for the unit.; ordrng 1 W11568932 (upper door wrap)

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM404KPSO

Near Vienna, VA 22180

Carl R.

Job Details: 07/14/2022

"Clean/Complete Light- Dishwasher. Inspected unit and seen lights flashing on dishwasher. F8e4 float switch, Unit had water/soap in the drip pan. Removed the water/soap from drip pan and checked for leaks. Erased fault code, and performed a self run test and a normal test, to see if unit will leak. No leaks noticed after 5min on normal wash. Informed cx not to put curved dishes in front and put pods directly in the bottom. Unit working properly. No parts needed."

We serviced a

JENN-AIR COOKTOP

Model JGD3430GS00

Near Ashburn, VA 20148

Daniel J.

Job Details: 07/14/2022

customer complaint left front burner clicking when in use and at times when the two right burners are on tested left front and was sparking after being lit flames are being sucked in by down draft when blower is turned on right rear spark issues worked once or twice while on site than stopped ordering restrictor plate for the flame performance burner caps and harness for igniton and sparking while in use and spark module; ordrng 1 W11579391 (burner cap) and 1 WPW10475147 (spark module) and 1 W10859820 (harness) and 1 W11106057 (restrictor plate)

We serviced a

WHIRLPOOL OVEN

Model JDRP648HL00

Near Annandale, VA 22003

Robert W.

Job Details: 07/14/2022

Replaced UI and left board unit tested ovens and cooktop unit is working properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJW00

Near College Park, MD 20740

Dustin F.

Job Details: 07/14/2022

"CX complaint: water leaking down into fridgeInspected unit, thawed out unit, verified unit Does indeed drain. Ohmed out Defrost heater. showed 106 ohms. wayyy out of range. ordering Evaporator assembly with defrost heater. please schedule as 2 count Sealed system tech job.; ordrng 1 W11368877 (EVap/defrost heater assembly) and 1 W11504449 (4/2-nr Al-00 (capillary To Evaporator)) and 1 W11225184 (200-mm- Al-00 (aluminum Suction Line To Evaporator))"

We serviced a

WHIRLPOOL WASHER

Model MVW7230HW0

Near Aquasco, MD 20608

Robert A.

Job Details: 07/14/2022

Cx complaint that the unit's knob is not switching cycle selections. I inspected the unit and confirmed the complaint. I found that the ribbon connector from the knob to the console control was loose. I reconnected the connector and calibrated the unit for the cx. The unit is working as designed.

We serviced a

JENN-AIR RANGE

Model JGRP548HL01

Near Potomac, MD 20854

Julian H.

Job Details: 07/14/2022

replaced left manifold tested and working

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Silver Spring, MD 20901

Dustin F.

Job Details: 07/14/2022

"CS states not cooling enoughArrived at Unit, noticed the report didnt match the part, checked all Thermistors found 3.9k ohms between p51 and p52 for RC, found 3.06k ohms at p53 and p54 for FC, and found 3.6k ohms at p81 and p82 for FC EVAp, All within range, Went to front of unit, found hair buildup on front of condensor, cleaned and put kickplate back. When back to back of unit, pulled amp draw off compressor and condensor fan. Compressor was pulling 1.4 amps fan was pulling .05 amps Compressor SUPER hot to touch, found visual evidence of compressor overheating. Advised CX to wait 48 hours or till monday, then call us back either if his unit is working properly or not. so Parts and labor for thermistor can be refunded. and we can move on with further diagnosis. Send SS tech for return"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW01

Near Silver Spring, MD 20904

Roberto I.

Job Details: 07/14/2022

"CX complaint temperature was warm in the Rc but now is ok after left unit unplugged for few days, frost all over the freezer. Confirmed frost in the freezer, the Fc door is too low. Fund drip pan on the back full of water after cx defrosted unit by unplugging it. Possible defrost issue. Ordering thermistor WPW10384183, fan blade WP2163777 and washer WP489467. Pre id fan motor to be installed on return.Return visit 7/21/22; ordrng 1 WPW10384183 (thermistor) and 1 WP2163777 (fan blade) and 1 WP489467 (washer)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS01

Near Haymarket, VA 20169

Richard B.

Job Details: 07/14/2022

"CX complant, Lights out in fridge. Inspected unit and found one led out in fresh food compartment, Replaced out bulb and all lights working as designed. RB"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Gerrardstown, WV 25420

Danny R.

Job Details: 07/14/2022

unit isnt defrostiong will need control and harness; ordrng 1 W11546681 (harness) and 1 W11546690 (control box)

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS0

Near Alexandria, VA 22314

Eric W.

Job Details: 07/14/2022

installed new heater and tested unit no leaks special project s17304special project s17304

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Richmond, VA 23229

John P.

Job Details: 07/14/2022

"Installed compressor vacuum charged tested working as designed; ordrng 2 W10891056 (Coupler)s and 2 W10890117 (Coupler)s, used 2 W10891056 (Coupler), and 2 W10890117 (Coupler) from stock"

We serviced a

MAYTAG DRYER

Model MED6630HW0

Near Chesterfield, VA 23838

Chris B.

Job Details: 07/14/2022

replaced control and element and tco tested unit working as desighned

We serviced a

WHIRLPOOL REFRIGERATOR

Model GI6FDRXXY07

Near Midlothian, VA 23113

John P.

Job Details: 07/14/2022

CX complaint unit not dispensing water and not making ice checked unit found bad filter head and ice maker stuck in continuous loop.; ordrng 1 W10882923 (Icemaker)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ04

Near Chesapeake, VA 23321

Zachery R.

Job Details: 07/14/2022

"upon arrival cx stated issue hasnt got any better or worse, checked temp, delil drawer at 36 degrees, installed data logger with thermal tape so data logger doesnt move. advised cx they will be contacted for return visit.; saved tckt"

We serviced a

WHIRLPOOL WASHER

Model WTW6500WW1

Near Portsmouth, VA 23702

Zachery R.

Job Details: 07/14/2022

"replaced fabric softener dispenser and suspension, tested, unit still had small leak, come to find leak coming from around tub ring where recirc pump connects to tub ring, checked for debris and adjusted tub ring. removed rear panel, tested, no signs of any leaks, unit working as designed."

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC0

Near Roanoke, VA 24012

Kyle A.

Job Details: 07/14/2022

Cx complaint of unit not balancing. Unit balances fine and spins fine. But will not go through certain diagnostic tests. Ordering control.; ordrng 1 W11510463 (Control)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM08

Near Virginia Beach, VA 23452

Justin W.

Job Details: 07/14/2022

cx complaint unit not working. checked unit to find error codes f4e3 and f7e1. replaced sump with pre id to find new sump has a seized motor. I can hear it trying to turn. reordering sump to complete job.; ordrng 1 W11025157 (sump)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM00

Near Roanoke, VA 24012

Kyle A.

Job Details: 07/14/2022

Cx complaint of unit not cooling. Did confirm compressor only pulling .4 amps. Will need to replace compressor at evap.; ordrng 1 WPW10507886 (Compressor kit) and 2 W10843121 (Drier)s and 3 W11506635 (Coupler)s and 1 W10836706 (Evap)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW02

Near Rosedale, MD 21237

Justin S.

Job Details: 07/14/2022

the unit didnt have the doors on it when i arrived. plugged the unit in and the compressor is pulling .5aac. while active the high side has 90psi. replaced the compressor and vacuummed the system down. filled and checked for leaks. the unit is now cooling good. they are going to put doors on the unit and let the unit run for 24hours

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