Service History 1002 - VIA Appliance

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Baltimore, MD 21213

Shane M.

Job Details: 07/20/2022

"cx complaint the isnt powering on & isnt cooling. pullled unit out & found 120v wall outlet. 120v to power cord. went to control box & found broken door switch. pulled switch, broken wire to switch & cant be reached. called techline "

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ12

Near Clarksburg, MD 20871

Ricardo S.

Job Details: 07/20/2022

"ref# 7734152216cx complains that the unit not cooling again, inspected the unit, the Fc temp 44 degrees, I call the tech line, explain what's wrong with the fridge,he wants me to check the high and low side, send a sealed system tech with gauges and nitrogen to check for leak.. order parts; ordrng 1 w11536253 (evaporator) and 1 WPW10143759 (dryer) and 2 countsjob (2 counts job)s"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Manassas, VA 20110

Robert W.

Job Details: 07/20/2022

CX Complaint is the unit is making noise. Inspected unit and found the felt seperating from drun reseatted felt and tested unit unit is working properly.

We serviced a

WHIRLPOOL RANGE

Model WFE525S0JS0

Near Delmar, DE 19940

Frederick R.

Job Details: 07/20/2022

CX complaint is cooktop cracked. Inspected and verifed CX complaint. Unit had a thermal event with the right front element causing to cooktop to crack from the inside rendering the cooktop useless. Ordering new cooktop. 13 in stock at Tribles. Rescheduled CX for tuesday 7/26/22. Verified MS and POP as 7/28/21; ordrng 1 W11175876 (cooktop)

We serviced a

MAYTAG DISHWASHER

Model MDB4949SHZ0

Near Greenwood, DE 19950

Michael E.

Job Details: 07/20/2022

"Upon arrival i found the high loop had been created. I replaced the drain pump as per previous diagnosis. Tested unit and it is not filling. Valve under sink is open, we do have water pressure at the inlet valve. Ordering inlet valve WPW10327249. Cannot reschedule due to NW part; ordrng 1 WPW10327249 (water intake valve)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ12

Near Clarksburg, MD 20871

Ricardo S.

Job Details: 07/20/2022

"the client complains that the left refrigerator door not closing properly, so i adjust the mullion heater, now the door closes fine also i tight the door handle because was loose"

We serviced a

WHIRLPOOL REFRIGERATOR

Model n/a

Near Goldsboro, PA 17319

Bernard M.

Job Details: 07/20/2022

Cx has a Kenmore refrigerator in which we don't service. No M/S number inside unit. Moving on

We serviced a

JENN-AIR REFRIGERATOR

Model JUIFX15HX01

Near McLean, VA 22102

Jason A.

Job Details: 07/20/2022

CX omplaint ICEMAKER no ice. Doesnt turn on. Found unit is getting voltage at outlet. Plug at drain pump is loose Secured plug & ran diagnostics. Good fill & good frost pattern & airflow over condenser. Drian tube going into a very narrow PVC elbow on floor & cannot be secured or pushed in far enough not to kink or pull out. Left directions with builder for a plumber to redo the drain opening on the floor. LEft unit turned off > JJ

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Solomons, MD 20688

Robert A.

Job Details: 07/20/2022

"Cx complaint that the unit is leaking water from the rear. I inspected the unit and confirmed the complaint. I found the element bushing need to be replaced. I replaced the element and reconnected the water line. I tested the unit and no leaks were found, the unit is working as designed. I called into the office to confirm that no payment needs to be collected since there is a S code for the element replacement."

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Washington, NC 27889

Ronnie B.

Job Details: 07/20/2022

cx complaint of unit making a grinding noise. checked unit and no codes stored at this time. Ran test and found gearcase leaking oil and splutch sheared at neck making noise. Removed and replaced splutch so that unit may be used while waiting for gearcase.; ordrng 1 W11449840 (gearcase) and 1 W11239857 (belt)

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Gettysburg, PA 17325

Andrew S.

Job Details: 07/20/2022

Per previous diag I was able to access and replace the sump and heating element. I then ran the diag test and found that the unit is functioning as intended without any leaks. Job complete

We serviced a

AMANA RANGE

Model ACR4303MFW4

Near Harrington, DE 19952

Frederick R.

Job Details: 07/20/2022

CX rescheduled for tomorrow. Spoke to Keyon. COuldnt diagnose properly but from what I saw the unit needs a control board. RAC needs to install power cord. Spoke to herman the Milford store manager and he is going to do that today. SPoke to haley and ordering control.; ordrng 1 W11536795 (control)

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS04

Near Red Lion, PA 17356

Sal R.

Job Details: 07/20/2022

CX complai t was that the FC door gasket had a warm air leak. I was able to use a heat gun to help relax the gasket and seal the air leak. UNit test good.

We serviced a

JENN-AIR OVEN

Model JJW2830IL00

Near Powhatan, VA 23139

Joseph D.

Job Details: 07/20/2022

"cx complaint of oven smelling like burning. f1e1.error.f1e1 acu error - as per tech manual states replace both appliance managers. f9e0 product miswire - as per manual check power to unit, power properf6e3lower oven over temp .bake element shorted. please two tech to remove from wall safely. sr7733526680 reported to safety; ordrng 1 W11448962 (copernicus) and 1 WP4449751 (thrmst-fix) and 2 2tech (2 tech)s"

We serviced a

KITCHENAID DISHWASHER

Model KDTM354EBS3

Near Columbia, PA 17512

Justin L.

Job Details: 07/20/2022

As per previous tech was able to access unit and replace parts. Tested unit and unit now checks good no further work needed. Collected for labor cx paid in full

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Blades, DE 19973

Michael E.

Job Details: 07/20/2022

"CX complaint: heavy click sound in agitate. Previously replaced control, clutch and slider. The heavy click happens at a specific point in the agitator changing direction. Called WPTL to document SR7734151487.to document. Orderingf rotor W11260238 and stator W11195971 and marking slider for return visit just in case. Scheduled repair for 7/28 any time; ordrng 1 W11260238 (rotor) and 1 W11195971 (stator)"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW0

Near Virginia Beach, VA 23454

Branden R.

Job Details: 07/20/2022

"cx complaint during service call they noticed it didnt get water and skipped cycles. no physical damage. checked unit unable to test , didnt have proper power for unit and no water hook up . tested all major componets and everything tested good ohm everything out at control to check harness and componet , unable to test UI and control itsself .. ordering new control for repair .; ordrng 1 W11510463 (control)"

We serviced a

KITCHENAID OVEN

Model KOSE500ESS05

Near Rockville, MD 20852

Julian H.

Job Details: 07/20/2022

replaced racks

We serviced a

WHIRLPOOL DRYER

Model WED5010LW0

Near East Berlin, PA 17316

Bernard M.

Job Details: 07/20/2022

"Cx complaint unit doesn't heat and won't stay balanced. Ran unit on normal cycle and unit spun but no heat. Checked and found only 90v at the outlet and instructed cx to have licensed electrician come out repair to have 240v Accessed back of unit and found no continuity at the thermistor. also found the back right leveling leg to be sideways. Removed leg and found threads breaking off and unable to screw back in to level. Ordering thermistor and legs, once parts are in contact cx to reschedule; ordrng 1 W11025920 (leveling legs) and 1 WP8577274 (thermistor)"

We serviced a

WHIRLPOOL FREEZER

Model WRT518SZFM00

Near Seaford, DE 19973

Michael E.

Job Details: 07/20/2022

location opens at 10am; saved tckt

We serviced a

AMANA WASHER

Model NED4655EW

Near Virginia Beach, VA 23452

Branden R.

Job Details: 07/20/2022

"cx complaint noisy operation. looks like the drum has dents in it.physical damage exist. checked unit found damaged panels disassembled and found warped blower housing and damaged blower wheel . unable to test operation on unit didnt have hook up for unit , tested all safetys and everything checked good . unit will need major repairs to panel and inside unit . ordering all parts for repair .; ordrng 1 8533643 (cabinet) and 1 W10806345 (front panel) and 1 WP8563663 (top) and 2 3389682 (spacer)s and 1 279827 (motor) and 1 WP694089 (blower) and 1 WP8577230 (blower houseing)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEYM05

Near Olney, MD 20832

Julian H.

Job Details: 07/20/2022

CX complaint about frost formation and ice on the bottom of FC inspected and found that drain was clogged causing water to build on the bottom of FC cleared drain also found that frost formation is caused by cabinet it was a floor model unit was hit on the bottom causing frame to deformed and causing door issues nothing we can fix made CX awared of door seal need to be pushed in from sides in order to made gasket to seal completely around

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ02

Near Newport News, VA 23602

Lucas R.

Job Details: 07/20/2022

"cx complaint moisture on ice cavity, checkd unit found moiture on fascia, heater good, cycled icmaker and fill, added washer to level doors, and turned mullion heaters on full time, tested, unit working as designed.; ordrng 1 WP489467 (washer), used 1 WP489467 (washer) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF606ESS00

Near Ijamsville, MD 21754

Ricardo S.

Job Details: 07/20/2022

"the unit not making ice, inspected the unit, the drip pan is crooked, i ran test# 56, error e2 motor lost position, test#36 fan works ok, test# 59 ice motor rotate fine test# 45 and valve working ok. .. air flow from freezer is no good, order parts; ordrng 1 w11457241 (service kit) and 1 W11109595 (motor-evap)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FFDW01

Near Norfolk, VA 23523

Lucas R.

Job Details: 07/20/2022

"replaced comressor and drir, vacuumed and charged, new compressor would not start, verrified 120 vac to start device, replaced start device and cap, compressor still would not cut on reordering compressor, sealed system tech needed for return visit.; ordrng 1 W11370574 (compressor) and 1 w11506635 (coupler) and 1 W11109499 (drier-tube)"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Powhatan, VA 23139

Joseph D.

Job Details: 07/20/2022

"cx complint that unit will now run thgru a cycle and has to manually enter drain and spin. confirmed complaint. unit with very slow colf fill. upon entering final rinse, that is always cold, unit hitting 'long fill' errors and starting over. removed blockage from inlet valve and unit now filling properly."

We serviced a

WHIRLPOOL OVEN

Model RBD245PDS15

Near Potomac, MD 20854

Roberto I.

Job Details: 07/20/2022

"CX complaint upper door came out the hinges.Found door on the floor with both hinges closed. Used channelloch to oped the hinges and swing the locks. Installed and tested door, it worked ok. Collected $120 "

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDB01

Near Fairfax, VA 22031

Richard B.

Job Details: 07/20/2022

"CX complant.. Food freezing in fresh food compartment, Inspected unit and found temp set to recomended but freezer vents all blocked with food , Found fridge air gaps all blocked as well, Advised CX to move things from back wall and clear all air passages so air can circulate. Reduced temp by one notch advised CX to call back if dosent improve. RB"

We serviced a

KITCHENAID DISHWASHER

Model KDTE254ESS2

Near Columbia, MD 21045

Robert L.

Job Details: 07/20/2022

"installed main contorl, console and door pad, cleaned inside door, cx had run marks from dispenser, but sump seemed strong and both spray arms rotating, tested all ops ok"

We serviced a

JENNAIR REFRIGERATOR

Model JF36NXFXDE01

Near Reston, VA 20190

Ken M.

Job Details: 07/20/2022

"One filter replaced at customer's request, turned the other 3 over to the customer for future use. Ice maker replaced and tested. Ice maker filled without any help. Old part left with customer. Completion of repair pending replacement LEDs."

We serviced a

MAYTAG WASHER

Model MVWX700XL2

Near Richmond, VA 23238

Jerod R.

Job Details: 07/20/2022

"unit has bad garcase , washplate is siezed to shaft and will more than likely need to be cut off, motor is over heating causing electric burning smell , shifter is stripped; ordrng 1 W11454372 (gear case) and 1 W10832724 (drive motor) and 1 WPW10006355 (actuator) and 1 W10721967 (drive pulley) and 1 WPW10553968 (washplate) and 1 W10528947 (drive hub kit)"

We serviced a

WHIRLPOOL OVEN

Model WOD51ES4EW02

Near Pikesville, MD 21208

Alexander D.

Job Details: 07/20/2022

"cx complaint unit makes vibration noise once cooling fans turn on. inspected unit and verified complaint. turned cooling fans on and heard the noise. cx said its usually 10x louder. found noise coming from door glass vibrating. no screws loose in door. put some pieces of foam in between front door glass and frame of door. tested, no noise when running fans, only have noise when pushing on door handle. advised cx to monitor and call back if issue persists"

We serviced a

KITCHENAID ICE MAKER

Model KUIX335HPS00

Near Upper Marlboro, MD 20772

Shane B.

Job Details: 07/20/2022

"cx complaint is the unit not making ice. cx said unit was worked on once before. when i arrived cleaning complete light was on and unit was empty. pressed power and unit began filling and circulating water. put unit in diagnostic mode and ran through each step. everything worked, all thermistors pass. called techline and ran through steps again. this time left unit running on step 8. unit developed a good frost pattern but did not blink the light confirming it was at the correct temp. fill level sensor also did not work on the second time though all steps. they advised replacing circ pump and evap thermistor. SR#7734158810. ordering parts schedule when parts are available.; ordrng 1 W11542867 (circ pump) and 1 W11126268 (harns-pump)"

We serviced a

MAYTAG DRYER

Model MED6200KW

Near Lorton, VA 22079

Demonte S.

Job Details: 07/20/2022

Inspected the unit. Found that the cx is saying that the Dryer is making a rattle noise / buzzing noise. I then checked the Motor Section. Tested the unit. Buzzing / Rattle Noise is coming from the Motor. Installed the Motor & Blower Wheel. Tested the unit. No Noise. Unit is working as Designed. ( Cx must fix the crimp vent issue. I think it's make the Motor over heat at time because air can't be removed properly.) (Any questions please check Sd Pictures.)

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Great Mills, MD 20634

Robert A.

Job Details: 07/20/2022

"Cx complaint that the unit is constantly beeping. I inspected the unit and confirmed the complaint. I found a f8e4 error code, I cleared the code and checked the float switch. I found water in the float switch tray, I emptied the water and ran a service cycle. I found no obvious leaks or overflowing from the unit. I checked the gasket and it is in good condition. Cx also said there is a residue that builds on the edge of the door. I told the cx to keep an eye on it and call us if it continues. The unit is working as designed."

We serviced a

KITCHENAID ICE MAKER

Model KUIS18NNZB0

Near Alexandria, VA 22304

Christian C.

Job Details: 07/20/2022

Cx complaint unit is not making ice and would turn off. Inspected unit ran through manual diag. All thermistors tested good. Water resevoir sensor good. Recirculation pump working. Resevoir drain pump not working. Ran compressor for about 10 minutes no frost pattern on evap plate. Compressor would click to try to start up and click off within 5-10 secs. When compressor would click on unit was pulling 20-21 amps. Quoted cx and they will not be going through with repair. Cx paid for service call.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Glenn Dale, MD 20769

Israel R.

Job Details: 07/20/2022

SR// 7734158303. Customer complaint unit is overfrosting. I tested the unit and found the unit is full of ice. IUS a block of ice. I thawed everything. When i tested the thermistor under ce is reading 22k under ice about 8k. When put back together and tested at the control i get 8.5 after frost has been develpo in the tube. Called techline and they said that the thermistor is out of range that it needs to be exactly 8.7 ohms iunder ice and anything else is bad. Techline adviced to get the thermistor from whirlpool directly. Ordering thermistor.; ordrng 1 WPW10384183 (thermistor)

We serviced a

WHIRLPOOL STACKABLE

Model WETLV27HW2

Near Arlington, VA 22204

David J.

Job Details: 07/20/2022

Cx complaint unit continues to fill with water. Removed unit from closet with 2nd tech. Inspected unit and found where previous tech found a cut in pressure hose. Removed old harness and replaced unit with new harness. Reinstalled all panels and placed unit back into closet. Connected all lines and ran diagnostic cycle. Checked for error codes and had none. Ran diagnostic cycle and cycle completed and did not keep over filling. Checked for error codes again and had none. Re calibrated unit and now unit is working as intended.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ00

Near East Berlin, PA 17316

Bernard M.

Job Details: 07/20/2022

"Cx complaint the lights are out in RC. Inspected unit and found the FC light to be flickering and all tops lights out. Replaced back light on the icemaker assembly using vanstock W10695459, and all lights in RC and FC now illuminate. Unit checks good.; used 1 W10695459 (LED) from stock"

We serviced a

KITCHENAID HOOD

Model KVWB600DSS3

Near Reston, VA 20191

Ken M.

Job Details: 07/20/2022

Found the unit with the UI unresponsive. UI removed and found the mounting plate upside down and reversed. Mounting plate reattached to the UI and UI remounted. Unit tested and is working properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Greenville, NC 27858

Ronnie B.

Job Details: 07/20/2022

"recovered remaining refrigerant, removed and replaced compressor and filter/dryer, installed coupler. Pulled 28 hg of vac, no leaks found during leak down test. Charged with 68 grams of r600a, low side at -1 hg and amp draw is 1.05. Unit is working as designed. Advised cx to give 24 hours before loading with food and if need be call us back."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW02

Near Alexandria, VA 22304

Christian C.

Job Details: 07/20/2022

Installed thermistor. Adjusted control to recommended settings.

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near California, MD 20619

Robert A.

Job Details: 07/20/2022

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM00

Near Alexandria, VA 22304

Christian C.

Job Details: 07/20/2022

Cx complaint of condensation in FC section. Whenever they close the RC door the FC opens and doesnt close. Adjusted front feet and now both doors close even when not being held.

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Portsmouth, VA 23703

Carl A.

Job Details: 07/20/2022

"cx complaint of unit making noise,checkedu nit to find the following error codes F8E3,F03,examined unit to find unit leaking oil all over the lower componets ordering parts needed for repairs; ordrng 1 W10752187 (Washplate Screw) and 1 W10902814 (Washplate) and 1 W10915700 (Motor Stator) and 1 W10754448 (Clutch) and 1 W10915701 (Motor Rotor) and 1 W11400681 (Control Panel) and 2 labors"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ

Near Virginia Beach, VA 23452

Branden R.

Job Details: 07/20/2022

"cx complaint heating problem. no physical damage. checked unit , all safetys checked good , highside also checked good , tested unit and unit is heating and running as designed tested on a wet rag and unit is heating up and running like should ."

We serviced a

ROPER DRYER

Model RED4640YQ1

Near Bowie, MD 20721

Israel R.

Job Details: 07/20/2022

Customer complaint unit is not starting. I tested the unit and found the thermal fuse is OL. I replaced it and now the unit is back to normal operations. Adviced the customer to not overload the unit and to clean the vent goinf out if it has not been done in a while. Unit is back to normal operations.

We serviced a

WHIRLPOOL WASHER

Model WTW5100HW1

Near Ruther Glen, VA 22546

Thomas B.

Job Details: 07/20/2022

Cx complaint unit is not working properly inspected unit found no errors listed ran diagnostics no errors or odd noises showed cx in manual mode everything responding normally educated cx on proper loading tips however unit is now functioning normally

We serviced a

WHIRLPOOL COOKTOP

Model WCG51US6DB00

Near Monrovia, MD 21770

Ricky E.

Job Details: 07/20/2022

customer stated that the units lr burner and center burner will not light.. verified issue and fnd units spark module not fully outputting on those burners.. need part...; ordrng 1 WPW10475149 (module-spk)

We serviced a

MAYTAG DRYER

Model MED7230HW2

Near McLean, VA 22102

Jason A.

Job Details: 07/20/2022

CX complaint DRYER stops running before load is dry. Has been using timed dry. Checked no error codes. Ra normal cycle & monitored time value display. 59 minutes. Used a wet towel across sensor strips > JJ; ordrng 1 WPW10298258 (harns-mositure sensor)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS03

Near Red Lion, PA 17356

Sal R.

Job Details: 07/20/2022

"CX complain t is that the utni is not making ice. I found that the IM has a E5 erroro code. I took FC temps (set @ 0) i found a reading of 2 degrees F. I ran test 57 and found a 01 at the end (3 test 57 run). I ran test 45 and found no water to the icemaker . I removed the IM water tube from the valve and found mist to come through , no water. I called WP TL and explained my findings. Please see SR # 7734153103. I am orderign 1 dual valve (W11482383), and 1 icemaker (W11579560). I have set a return date for 7/25; ordrng 1 W11482383 (Dual valve 13 @ tribs) and 1 W11579560 (icemaker 4 @ Tribs)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHB2

Near Fairfax, VA 22031

Richard B.

Job Details: 07/20/2022

No model number or serial number on machine. CX will contact builder to find out model and serial number of machine. RB; saved tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW02

Near Hyattsville, MD 20781

Samuel R.

Job Details: 07/20/2022

"cx complaijt unit ids not cooling.inspected unit and found unit to be very warm.found condensor fan, evap fan and starter working.control is working properly.tried restting unit and seeing if unit would work.compressor would not start.unit will need a new compressor and evap W10836706 22 tribles W11092625 special order; ordrng 1 W11092625 (compressor) and 1 W10836706 (evap)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ00

Near Vienna, VA 22182

Ken M.

Job Details: 07/20/2022

"Customer complaint is that the top LEDs and freezer LED are all out. Freezer LED bypassed and the other LEDs turned on. Per service pointer W11460554G, freezer LED needs to be replaced. Bill parts and labor to S191AQ.; ordrng 1 W11601310 (led - fc)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model MFI2569YEM

Near Falls Church, VA 22046

Jason A.

Job Details: 07/20/2022

CX complaint FRIGE locks up & display scrambled. Unit stops cooling. Replaced control & prg code : 2020. Test compressor & fans run. CX having kitchen reno & will use unit as backup. Did not replace filter housing. unit was in middle of unfinished floor > JJ

We serviced a

WHIRLPOOL WASHER

Model WTW8500DC2

Near Dunn Loring, VA 22027

Ken M.

Job Details: 07/20/2022

Customer complaint is that the unit intermittantly stops mid cycle. Checked for stored error codes and found F8E1 and F0E3. Ran test cycle and found that the unit is grinding in spin. Inspection of the drive system found the gearcase is leaking oil. Unit needs a new gearcase. Water is slow entering the unit. Recommend replacement of the inlet valve as well.; ordrng 1 W11393685 (gearcase) and 1 W11165546 (valve)

We serviced a

WHIRLPOOL OVEN

Model KDRS467VSS04

Near Wilmington, DE 19803

Taylor F.

Job Details: 07/20/2022

"Cx compalint is unit intermittenly not heating. Tested inspected and verified complaint. Found that if the door is lightly closed, the light stays on and unit will not heat. Unit falls under SP W10780875D. If door is closed normally unit works as designed. Informed cx of issue and refunded the cx for the part and labor. Job is complete."

We serviced a

WHIRLPOOL DRYER

Model WED5000DW2

Near Springfield, VA 22150

Christian C.

Job Details: 07/20/2022

Installed thermal fuse. Tested unit. Unit is heating.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS01

Near Bethesda, MD 20817

Andrew H.

Job Details: 07/20/2022

Customer complaint is the unit is not cooling. Expected unit found element resting on bottom right corner of evaporator and element has worn a hole through the evaporator. I found compressor and working condition. Did not need to be replaced. I replace the dryer coupler and evaporator I pulled unit into a 30-in vac. And filled unit to 5.00 Oz. Units now working properly. Customer paid for service call and labor total came to $470.00. customer paid with credit card.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ02

Near Great Falls, VA 22066

Jason A.

Job Details: 07/20/2022

CX complaint FRIGE no ice. Found E2 error test 56. Reset breaker to clear error. Test 57 = 02 & no harvest. 59 same. 45 & 46 water fills icemaker & dispense. Icebox fan 36 runs. CX has ice tray in freezer & temps are good. Costco 2yrs > JJ; ordrng 1 W11579560 (icemaker)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Greenville, NC 27858

Ronnie B.

Job Details: 07/20/2022

upon arrival checked parts and auger is inside mounting plate box. correct part number wrong part. PW please open box to verify correct part in box please. called office to advise.; saved tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WSR57R18DM02

Near Leesburg, VA 20175

Ezra M.

Job Details: 07/20/2022

"installed condenser fan motor, fan and bracket. fan working properly, sounds normal."

We serviced a

MAYTAG DRYER

Model MGDC215EW2

Near Falls Church, VA 22046

Demonte S.

Job Details: 07/20/2022

Inspected the unit. Found that the cx is saying that the Dryer isn't Heating / shutting Off after running the Dryer for 15 Mins. Checked the power to the unit. I'm getting 120.6 Volts. I then disconnected the vent to the unit. Ran times dry cycle and checked the Temperature on the unit. High Temperatures are 173.8 degrees . Low Temperatures are 114.2 degrees. Dryer is cycling. Connected the vent on the unit. Tested the ventilation with Meter. Poor Drying. Advised that the cx had the vents cleaned. Cx paid by Card. Cx paid for Service call only If the cx calls back order the Motor = 279827 & Timer = WPW10185981. Don't go without parts.( Any questions please check Sd Pictures.)

We serviced a

KITCHENAID DISHWASHER

Model KUDS35FXSSA

Near Springfield, VA 22150

Christian C.

Job Details: 07/20/2022

Cx complaint unit had a burning smell and control burned up. Cx had cut harness to control to remove control. Thermal event at P4 connector to control. Called safety.. Advised to have cx call them for next steps .

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Washington, DC 20002

Shawn D.

Job Details: 07/20/2022

cx complaint unit is not draining. inspected unit has water inside then checked for errors and had f0e2 f8e1. cleared all water ran unit and pump does run but does not pump anything. removed drain pump nothing blocking it. reinstalled pump and tried again and still not pumping. ordering drain pump and drain lines for return all parts instock for 7/27/22 but cx would like to be added to cancelation list if we have a earlier day we can come.; ordrng 1 W10919003 (drainpump) and 1 W10899966 (hose) and 1 W11244231 (drain hose)

We serviced a

WHIRLPOOL REFRIGERATOR

Model GARF19XXYK01

Near Murrells Inlet, SC 29576

Jason T.

Job Details: 07/20/2022

"Cx complaint, frost in the freezer, found air gap in the freezer door casing, unit needs washers to shim align the doors. Repair estimate total : $269.00 (paid in full credit card Ref # 4484321315) verified proper door seal, working as designed.; ordrng 2 WP487576 (Washer)s and 2 WP487802 (Washer)s, used 2 WP487576 (Washer), and 2 WP487802 (Washer) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near ,

Danny R.

Job Details: 07/20/2022

unti had damage on both doord the bottom of one door was creesed and plastic was folded and cracked . the freezer door has dent and icemaker area has damage ordering bith doors boxes had damahe as well . reprdering door; ordrng 1 w11566705 (door) and 1 LW11037738 (dor-fip)

We serviced a

KITCHENAID REFRIGERATOR

Model KBFN502ESS02

Near Great Falls, VA 22066

Jason A.

Job Details: 07/20/2022

CX complaint FRIGE RC temps warm + condensation on top evap cover. Found RC evap completely iced up. FC LEDs are not working. Cleared all ice. NO UV DYE. Test RC evap & RC cavity thermistors in ice water. 7.3K 7.6K OHMs. Ran test 10 During step 5 frost still continues to build on RC evap. Used hairdryer to clear but it still builds. Called techline SR 7734152106. 2COUNT2Tech. Unit has to be pulled out. Returning tech must run test 10 & watch step 4 & 5. NO FROST pattern on step 5 > JJ; ordrng 2 W11484836 (LED 2FC)s and 1 W11575001 (3way valve) and 1 W11368839 (LED pwr supply driver) and 1 W10143759 (UV drier) and 2 W10913906 (coupler)s

We serviced a

WHIRLPOOL RANGE

Model WGG745S0FS02

Near Urbana, MD 21704

Ricky E.

Job Details: 07/20/2022

"customer stated that the units cooktop wasnt working... verified issue and fnd the control was locked out. maybe after a power outage.. reset power and reprogramed the unit, unit cks ok.."

We serviced a

WHIRLPOOL WASHER

Model MVWC565FW3

Near Murrells Inlet, SC 29576

Jason T.

Job Details: 07/20/2022

"Cx complaint, will not spin the clothes at the end of the cycle, error code F7-E5 F7-E7 shifter-motor failure. Verified during manual agitation test, installed parts from truck stock to complete the repair, ran factory diagnostic test to calibrate and verify unit operation... working as designed.; ordrng 1 W10721967 (Cam kit) and 1 W11481722 (Actuator), used 1 W10721967 (Cam kit), and 1 W11481722 (Actuator) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ02

Near Elkridge, MD 21075

Eric W.

Job Details: 07/20/2022

installed new shaft clip and tested door unit now working

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near Fairfax, VA 22031

Richard B.

Job Details: 07/20/2022

"CX complant. Fridge leaked water , Inspected unit and found unplugged with doors open, Cycled power to unit and when compressor came on the motor was making a strange humming sound almost ear piercing Compressor is humming but unit is not blowing cold air.not in stock , further work needed. RB; ordrng 1 W11592010 (compressor) and 1 w10913906 (stub) and 1 wpw10143759 (dryer) and 1 W11533213 (control)"

We serviced a

KITCHENAID ICE MAKER

Model KUIX505ESS0

Near Brambleton, VA 20148

Ezra M.

Job Details: 07/20/2022

"no ice production. customer had just finished running second cleaning cycle when I arrived. turned ice maker on, ice maker did initial test cycle normally, filled, pumped water and drained. normal cycle also proceeded normally, filled, made ice, ice slid to cutting grid, cutting grid activated and dropped ice, new ice forming. no problem found."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Arlington, VA 22204

David J.

Job Details: 07/20/2022

Cx complaint unit not heating. Inspected unit and found that the filter was very dirty as well as spray arm. Cleaned parts and sat aside. Pulled unit out and removed heating element. Tested element for continuity and had an OL. Replaced heating element. Reinstalled all parts and reinstalled unit under counter. Tested unit and let run for 15 minutes. Found no leaks and heater still not working. Re checked for error codes and have a F7E1 no heat. Erased error code and tested again. Unit is still not heating. Checked error code and now there is none. Ordering a control board for return visit. ; ordrng 1 W11305308 (Control board)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDEM01

Near Waldorf, MD 20603

Shane B.

Job Details: 07/20/2022

"cx complaint is the lights in the unit being out again and the unit not making ice. cx said it made a couple batches after last repair but not as quickly as it used to. only 1 batch a day. all lights in unit are out. unit is set to 37/-5. prob shows 42/5. entered diagnostics and found i can not get any fans to run, thermistors just show a blank screen, no 01, 02, or 03. pantry UI is dead as well. compressor is not running. cycled power and lights now work, fans started running, pantry UI works. i called techline, they said the pantry UI would cause all those issues. advised replacing it. SR#7734156439. techline said to leave UI unplugged so everything else will run. quoted cx for repair. they said they are going to monitor the unit and see if everything works with the pantry UI unplugged.; ordrng 1 W10807389 (cntrl-elec)"

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS0

Near Alexandria, VA 22309

Christian C.

Job Details: 07/20/2022

Installed heater. Tested unit no errors and no leaks.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDZ02

Near Fairfax, VA 22033

Carl R.

Job Details: 07/20/2022

Food Freezing in Refrigeration Section - Top Freezer Refrigerator. Ice cream is getting soft. And food in refrigerator is good bad. Freezer temp is 10 degrees and frige is 42 degrees. Needs sealed system. R 600A. SR#7734159978. Compressor is very hot to touch. No frost Patern. See pics; ordrng 1 W11109499 (Filter) and 1 W11506635 (Coupler) and 2 W11504445 (High side to compressor)s and 2 W11504447 (Cuppler)s and 1 W11580057 (Compressor) and 2 W11506619 (Lock ring)s and 2 W11578570 (Condenser)s and 2 W11506619 (Coupler)s

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Myrtle Beach, SC 29588

Jason T.

Job Details: 07/20/2022

"Cx complaint, will not finish a wash cycle, error code F8-E4 float switch, verified during factory diagnostic test. Installed float switch from truck stock, ran factory diagnostic test to calibrate and verify unit operation... working as designed.; ordrng 1 W11545764 (Float Switch), used 1 W11545764 (Float Switch) from stock"

We serviced a

WHIRLPOOL OVEN

Model WOD77EC0HS20

Near Frederick, MD 21704

Ricky E.

Job Details: 07/20/2022

"customer stated that the ui was out.. verified issue and fnd power to the ui, the ui was backlit. the unit will need the ui, and will have the other controls jic; ordrng 1 w11616680 (ui assy) and 1 W11261165 (cntrl-elec) and 1 W11261164 (cntrl-elec)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Myrtle Beach, SC 29579

Jason T.

Job Details: 07/20/2022

"Cx complaint, not cooling-freezing properly, found control not cycling defrost properly, also intermittent connection at the thermistor. Ordering parts to complete the repair, dispatch will call to schedule a return visit, cx agreed.; ordrng 1 W11566851 (Control) and 1 WPW10384183 (Thermistor)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS586FLDM01

Near Spotsylvania Courthouse, VA 22553

Tanner B.

Job Details: 07/20/2022

"Cc the unit not making ivce after power outage.. at first the im wasnt getting power to it. checked ice bin sensor, door switch and thermal fuse on IM. cycled power and jumped IM. unit cycled and filled. job complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Powhatan, VA 23139

Joseph D.

Job Details: 07/20/2022

"replaced fan, and evap harness. unit working properly. slight forst build on on evp, with proper air flow it should cease. unit now working properly"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW2

Near Fredericksburg, VA 22407

Tanner B.

Job Details: 07/20/2022

Cc the unit not working/ cx dad removed drain from unit and left off. found parts missing from pump/ debris.. unit needs new drain pump assembly ..; ordrng 1 W10876600 (drain pump)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM00

Near Elizabeth City, NC 27909

Austin D.

Job Details: 07/20/2022

"came out to resolve the issue with the sealed system of the unit. upon arrival i found the high side at 250. signs of a restriciton. therefore, i went ahead and removed the drier and cleared the system. added a new drier and tested the unit. unit is runningf as designed.; ordrng 1 W10843121 (filter drier)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS05

Near Haymarket, VA 20169

Daniel J.

Job Details: 07/20/2022

drawers not closing properly reinspected unit found base not seated correctly and causing unit to bow forcing drawers to not sit evenly and also found closer on right side no seated in proper position corrected now drawer staying closed replaced damaged platter shelf

We serviced a

WHIRLPOOL DRYER

Model WED8000DW3

Near Ashland, VA 23005

Thomas B.

Job Details: 07/20/2022

Cx complaint unit is not working properly inspected unit found thermal fuse blown cx had another changed out tested unit now functions normally charged 165.00 for service and labor install per office. Cx paid by CC

We serviced a

WHIRLPOOL DRYER

Model WED8800YC2

Near Bowie, MD 20720

Israel R.

Job Details: 07/20/2022

SR// 7734155590. Techline SR// 7734122701. Safety. Customer complaint unit has a burning smell and is scraping. I could not recreate the noise i can smell some burning like lint. I open the unit out and founf the unit has a lot of lint on the floor and in the heater. Clear lint from the dryer. Adviced customer to get the vent clean. Quoted for cover he said he is calling back if they want that done. Safety recomendation is to clean the vent. Unit is good.; ordrng 1 W11117302 (grill-out 130.79)

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC302ESS06

Near Bumpass, VA 23024

Thomas B.

Job Details: 07/20/2022

Cx complaint unit is not working properly inspected unit removed and replaced the filter head tested and inspected for proper use unit now functions normally.

We serviced a

JENN-AIR REFRIGERATOR

Model JS48PPDUDE01

Near Manassas, VA 20110

Robert W.

Job Details: 07/20/2022

CX Complaint iis the RC not cooling. Inspected unit and found unit is giving over temp error also found FC fan motor not running getting power but not running FC evap also frosted over. Unit will need FC fan motor and bi metal harness; ordrng 1 W11212356 (FC fan motor)

We serviced a

WHIRLPOOL WASHER

Model MVWC565FW3

Near Myrtle Beach, SC 29579

Jason T.

Job Details: 07/20/2022

"Arrived on site, customer walked out to the driveway service technician was already in her home repairing the washer canceled at the door."

We serviced a

MAYTAG DISHWASHER

Model MDB4651AWB3

Near Accokeek, MD 20607

Shane B.

Job Details: 07/20/2022

"cx complaint is the unit not running at all. display lights up but when start is pressed nothing happens. tried holding start to run the drain pump and it did not run. the door latch was damaged when i arrived. the part your fingers contact inside the panel is missing. i took outer door apart and the broken pieces of the latch fell out. tested both door switches. they both have continuity when door is closed, OL with door open. i called techline, they said issue is most likely in the keypad beings the door switches are still working. advised replacing control panel. panel is no longer available. i informed cx of this and they paid service call."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Myrtle Beach, SC 29579

Jason T.

Job Details: 07/20/2022

"Cx complaint, loud noises during cooling-freezing, ran factory diagnostic test # 36 verified ice box fan not running properly, also test # 57 icemaker harvest, noises from harvest mode. Found freezer led shorted...Called Whirlpool tech line and spoke with Adrian to document findings. Ref # 7734155412Ordering parts to complete the repair, dispatch will call to schedule a return visit, cx agreed.; ordrng 1 W10846539 (Ice Box Fan) and 1 W11579560 (Icemaker) and 1 W10695459 (Freezer led)"

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Waynesboro, PA 17268

Andrew S.

Job Details: 07/20/2022

Cx complaint is that the dryer does not stop after the cycle. Upon arrival I found that the unit only stops when the cx opens the door. I started the timer with a few mins left on the cycle and found that the cycle did not end. I also found that the timer stopped advancing. I am ordering the cycling thermostat and will use the timer on return. Please contact cx when the part is available to schedule the return visit.; ordrng 1 WP8318268 (Cycling Thermostat)

We serviced a

WHIRLPOOL RANGE

Model KSIB900ESS3

Near Fairfax, VA 22032

Richard B.

Job Details: 07/20/2022

"CX complant. Oven now takes forever to preheat after seeing a flash in oven area. Inspected unit and found harness is good, Found all elements have good continuity , CX stated cooktop is working fine. Found no scorch marks on harnesses or elements . Did a 350 preheat starting at 10.53 am at 11.04 temp reached 300 taking 11 minuets. Ordering control . Not in stock. Further work needed, RB; ordrng 1 W11100619 (control)"

We serviced a

KITCHENAID FREEZER

Model KRFF507HPS00

Near Red Lion, PA 17356

Sal R.

Job Details: 07/20/2022

"CX complain t is that the FC LED is out. Technical Service Pointer #: W11460554 with Special project #: S191AQ Parts & LaborEst. Completion date: 12/29/2024 already has been used for CX on 12/14/21 . I am unable to resues SP # for CX . I informed that the part would be covered due to have failed again with in 1 year. I informed C that a total amount of $240.00 for service / labor charges would be owed at time of repair. CX is calling WP , No service provided at this time. I am moving on."

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Springfield, VA 22151

Richard B.

Job Details: 07/20/2022

"CX complant. Washer dosent stop spinning sometimes Inspected unit and found basket speed sensor error and pressure system error , Checked hose and no kinks or abbrasions or blockages.. changed control and calibrated unit Ran a cycle and machine fills normally, Advised CX to cut back from one cup of soap to a 1/4 cup . Machine working as designed . Job completed, RB"

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH31017HW4

Near Upperco, MD 21155

Justin S.

Job Details: 07/20/2022

pulled unit down and found the mag has a burnt spot on the harness connection(pic). replaced the parts ant tested. the unit is now heating good. the unit is now good

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JZ0

Near Atlantic Beach, SC 29582

Jason T.

Job Details: 07/20/2022

"Cx complaint, cooktop on / cooktop hot led on the display, tested all circuits, found RF infinite switch shorted causing the failure. Repair estimate total : $311.72 cx approved the repair. Charging for the service call, parts-shipping-tax : $201.72 (paid in full credit card Ref # 4483591743) due upon the repair labor : $110.00 advised cx dispatch will call to schedule a return visit, cx agreed.; ordrng 1 WP3149400 (RF infinite switch)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Timonium, MD 21093

Brian R.

Job Details: 07/19/2022

cx complaint is ice gets stuck in door and fills up and wont come out. says at times it comes out and each time they get ice they have to open door and make sure its clear. temps in range and unit checks. didnt tell cx but this is a issue with this unit and new ice maker and larger ice. advised cx ice maker could be getting to much water and making larger ice and we will replace that to try and fix issue. she said she saw things and reviews online about this issue. informed her we will replace the ice maker and see how unit does and she had any questions or concerns shes more then welcome to call whirlpool and go over. as soon as parts are in office will schedule.; ordrng 1 W11546935 (Ice Maker) and 1 W11546685 (Valve)

We serviced a

WHIRLPOOL WASHER

Model MHW3000BW2

Near Alexandria, VA 22301

Eric W.

Job Details: 07/19/2022

beloow moldy cx wants it replaced paid for all on the outher ticket 608161 please schedle both at same time and same tec; ordrng 1 W11106747 (bellow)

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