Service History 1001 - VIA Appliance

We serviced a

WHIRLPOOL OVEN

Model GBD307PDS7

Near Centreville, Virginia 20120

Carl R.

Job Details: 07/20/2022

Unit parts is not available.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS04

Near Williamsburg, Virginia 23188

Gill G.

Job Details: 07/20/2022

cx complaint: upper right side of freezer door is allowing air into freezer. found unit not level. leveled unit and it is now square. thawed ice accumilation. heated door gasket to reshape. lubricated door slides. door is now sealing to cabinet.

We serviced a

WHIRLPOOL WASHER

Model MVW6230HW0

Near Vienna, Virginia 22181

Richard B.

Job Details: 07/20/2022

"CX complant. Washe rhas error code , Inspected unit and found no error codes , cx saye long fill error code. When trying to enter into diagnostics the screen goeds blank after entering delay start. want a control and console since its glitchy and control not remembering error codes .CX calling for possibal parts and labor concession. aying 120 service call only, RB; ordrng 1 W11543994 (control 210.29) and 1 w11478524 (console 314.29)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJW00

Near Baltimore, Maryland 21215

Keith H.

Job Details: 07/20/2022

cx complaint is unit not cooling inpsected unti and the compressor very loud buzzing sound and shutting off will need ss tech 2 count job; ordrng 1 W11370574 (compressor) and 1 W11504419 (8/7- Nr-al-00) and 1 W11504420 (COUPLER) and 1 W11490399 (drier) and 1 W11506623 (5/5-nk-ms-00) and 1 W11401409 (5/1.8-nr-al-00)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ02

Near Essex, Maryland 21221

Emmanuel R.

Job Details: 07/20/2022

"Cs unit is leaking water from the top near the filter housing, confirmed complaint. I lowered the top cover and found the locking tab for the water line that enters the filter housing was not secured.Secured water line locking tab and tested unit. Unit no longer leaks. Unit is now working properly."

We serviced a

KITCHENAID DISHWASHER

Model KDTM704KPS0

Near Washington, District of Columbia 20011

Roberto I.

Job Details: 07/20/2022

"Replaced parts and cleared error. Ran a test cycle, The unit worked as designed and didn't leak."

We serviced a

WHIRLPOOL WASHER

Model MHW5630HW0

Near Washington, District of Columbia 20012

Roberto I.

Job Details: 07/20/2022

"Cx complaint unit not draining.Ran test mode, found F4E1 error (heaterr relay). Cleared error and ran an auto tes cycle. The unit drained ok, spinned and ended the cycle ok. Heater resistance reading 17ohm from J3 connector to the control. Quoted repair $511.07 with $125 labor for control board W11322901replacement. Cx needs more time to make a decision since we have no eta on the part. Collected $127.20; ordrng 1 W11322901 (control board)"

We serviced a

WHIRLPOOL OVEN

Model WML55011HS6

Near Owings Mills, Maryland 21117

Keith H.

Job Details: 07/20/2022

cx complaint is no power inpsected unit and found a blown line fuse. door switches likely casuing fuse to blow ordeirng interlocks(2 diff part numbers) and filter board; ordrng 1 WPW10531156 (filter) and 1 W11493414 (interlock) and 1 W11497298 (interlock) and 1 W11378281 (cavity thermostat)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Baltimore, Maryland 21229

Eric W.

Job Details: 07/20/2022

cx complant of unit not cooling found the evap frozen over tested heater getting 88 omes defrost thermister is 35.4k in ice turned heater on in service it is geting hot unit willneed new control; ordrng 1 W11558182 (control)

We serviced a

KITCHENAID REFRIGERATOR

Model Krsc500ess00

Near Spotsylvania Courthouse, Virginia 22551

Tanner B.

Job Details: 07/20/2022

"Replaced IM , cleared drain and leveled unit out .. job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM00

Near Silver Spring, Maryland 20902

Roberto I.

Job Details: 07/20/2022

"CX complaint frost in the Fc, Rc too cold on the back.Inspected unit, found freezer doo too low not sealing on the top and compressor running all the time. Raised door by installing washer from v/s. Formed gasket, made it seal properly all around the door.; ordrng 1 wp489467 (washer (RI van stock)), used 1 wp489467 (washer) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Baltimore, Maryland 21206

Neil H.

Job Details: 07/20/2022

replaced the ice maker and installed filter cycled i/m maker filled properly and test good.

We serviced a

KITCHENAID ICE MAKER

Model KUIX335HPS00

Near Fairfax, Virginia 22030

Richard B.

Job Details: 07/20/2022

"CX complant. No ice. Prior diagnosis found unit needs filter head and possibal valve , Installed filter head and tested unit. Resivoir fills to top and water is flowing across evap plate, Job completed, RB"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS00

Near Falls Church, Virginia 22043

Jason A.

Job Details: 07/20/2022

"CX complaint FRIGE RC warm temps, Cleared all ice. RC evap has signs of freon leak. Mastic is falling apart & corroded copper lines. See SDpics. Ran test 38 100%. Only 1st row of evap is frosting. Cleared drain hole. Check condenser for leak. 3CountSealSyst Labor60months /Parts120months > JJ; ordrng 1 3CountSealSyst (3CountSealSyst) and 1 W10865322 (evaporator RC) and 1 W11109499 (drier-tube) and 1 W10865728 (condenser) and 4 W10913906 (coupler)s"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ01

Near Woodbridge, Virginia 22192

Robert W.

Job Details: 07/20/2022

"CX complaint is the unit FC door not closing. Inspected unit and found the screw securing bracket to FC wall is loose, When door is closed slide it hitting screw not allowing door to close. Tighten screw and tested FC door and door is now closing properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Winterville, North Carolina 28590

Ronnie B.

Job Details: 07/20/2022

"cx complaint of rc ice maker not porducing ice. Checked unit and ice maker has code e5. Checked ice maker tray, no cubes in tray or water. Ran harvest and completed harvest, Performed fill and ice maker filled. Ice maker thermistor no good. ran ice box fan through test mode and found it to pulse on low and not pick up speed, bad windings in fan.; ordrng 1 W11579560 (ice maker)"

We serviced a

WHIRLPOOL MICROWAVE

Model CAE2795FQ1

Near Rockville, Maryland 20852

Roberto I.

Job Details: 07/20/2022

Replaced part and ran a test cycle. The unit worked as designed

We serviced a

JENNAIR REFRIGERATOR

Model JFX2897DRM02

Near Woodbridge, Virginia 22192

Robert W.

Job Details: 07/20/2022

CX Complaint is the unit isnt making ICE. Inspected unit and found no error codes for IM ran harvest test and IM is harvesting properly checked temp in FC and temp is good FC fan is making a strange noise also found the Icebox fan motor not running when toggled on in diag IM heater is getting power but not heating and also found door gasket isnt sealing right RC door. Ordering Door gasket and IM heater and will use icebox fan and FC fan on return.; ordrng 1 W10846057 (Door gasket) and 1 W11087201 (Heater)

We serviced a

WHIRLPOOL OVEN

Model KSEG950ESS3

Near Williamsburg, Virginia 23185

Gill G.

Job Details: 07/20/2022

"replaced display, ribbon connector and display harness. unit display is not powering on. called techline and spoke with Austin sr#7734046842. found P6 did not have a harness connected to it. P9 had the wire harness that belongs in P6. advised to replace control. ordered control.; ordrng 1 W11100513 (control) and 1 W11233072 (screw) and 1 W10664316 (clip)"

We serviced a

JENNAIR OVEN

Model JJW2727DS02

Near Woodbridge, Virginia 22192

Robert W.

Job Details: 07/20/2022

"CX complaint is the unit isnt working. Inspected unit and found the console giving error F2E1 stuck key cycled power and checked connections, Cycled power back on and error keeps popping up wont let me get unit into diag unit will need console. Ordering Console; ordrng 1 W11236899 (Console)"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Washington, District of Columbia 20018

Samuel R.

Job Details: 07/20/2022

cx compolaint unit wouldnt complete cycle.insoected unit and got error code f0e5 and f0e3.recalibrated unit and tested unit.unit went through all steps.unit is now working properly and adidvesd cx on how to properly load machine

We serviced a

KITCHENAID RANGE

Model KSDG950ESS3

Near Virginia Beach, Virginia 23455

Justin W.

Job Details: 07/20/2022

cx complaint fan takes hours to turn off. arrived to find unit was just turned off and is too hot to work on. rescheduled cx for next wed. 7/27/22; schdld next appmnt for 7/27 WED !

We serviced a

WHIRLPOOL WASHER

Model WTW8000BW0

Near Ellicott City, Maryland 21042

Robert L.

Job Details: 07/20/2022

"cx complaint f51, cx left unit beeping, found basket stuck up not sliding on hub, was able to break free, found nothing under basket, nad resecured rotor bolt, cx using full cup of power soap and not cleaning, causing restriction in hub, clean cycle jumps from57 to 2 possible control issue, cx to clean using normal or whites, quoted $275 for hub in case , tested all ops ok collected $120 visa"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Hagerstown, Maryland 21742

Danny R.

Job Details: 07/20/2022

unit has a bad actuator; ordrng 1 W10913953 (acuator)

We serviced a

MAYTAG WASHER

Model MHW5630HC1

Near Timonium, Maryland 21093

Alexander D.

Job Details: 07/20/2022

"cx complaint cycle times are longer than usual all the sudden. quick wash was 15min and is now 45min, normal was 55min and is now 1:36. inspected unit and verified complaint. no errors stored, test cycle runs good. found if i turn steam setting off, times go back to what cx is used to seeing. advised cx to play around with settings if the time doesnt seem correct as different combinations of settings will adjust cycle time and one of the buttons may get accidentally pressed. cx understands. unit now working properly"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS00

Near Havre de Grace, Maryland 21078

Alexander W.

Job Details: 07/20/2022

Called whirlpool tech line and spoke with Steve called part specialist not to install new fan scroll or any other parts due to unit being deemed unrepairable. Job is complete.

We serviced a

KITCHENAID MICROWAVE

Model KMHS120EBS5

Near Chantilly, Virginia 20152

Daniel J.

Job Details: 07/20/2022

light and fan staying on when not in use called safety sr7734123277 covering diag not parts or labor informed them customer has a warranty throiugh aig was given a parts and labor exception k13kxj1wpl1 replaced interlock tested working but found left side sagging sitting lower than right and when tighten down still loose ordering mounting brackets and screws with vent; ordrng 2 WP8169704 (screws)s and 2 W11122643 (mounting bracket)s and 1 W10701697 (vent grille)

We serviced a

WHIRLPOOL MICROWAVE

Model WMH54521JZ0

Near Chantilly, Virginia

Daniel J.

Job Details: 07/20/2022

replaced cap dieode tranformer and mag per notes tested cup of water twice at 30 secs 171f unit now heating correctly

We serviced a

WHIRLPOOL WASHER

Model MVWB765FW1

Near Baltimore, Maryland 21229

Eric W.

Job Details: 07/20/2022

cx complant of nit not powering on inpected found 120 to unit removed console found corosen on control from water gave cx quote cx not fixing unit

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Ivor, Virginia 23866

Anthony D.

Job Details: 07/20/2022

cx complaint door not sealing checked unit found gasket to be torn on right rc door replaced gasket and fluffed with steamer tested unit working as designed

We serviced a

WHIRLPOOL RANGE

Model WFE550S0HZ

Near Timonium, Maryland 21093

Alexander D.

Job Details: 07/20/2022

"cx complaint door hard to open and close. inspected unit and verified complaint. found RH hinge bent. replaced hinge and tested. unit is now working properly. quoted , paid in full."

We serviced a

KITCHENAID DISHWASHER

Model KDTM404ESS2

Near Bowie, Maryland 20720

Israel R.

Job Details: 07/20/2022

Customer complaint unit is making loud tapping noise. I tested unit and found F8E4 error does not exist. F9E2 diverter. Looked under the arm and found a spatulla under the arm. Removed it tested unit is back to normal operations.

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Hollywood, Maryland 20636

Robert A.

Job Details: 07/20/2022

Cx complaint that the unit is not tumbling. I inspected the unit and confirmed the complaint. The unit turns on and the motor rotates but the belt is broken. I replaced the belt and tested the unit for the cx. The unit is working as designed.

We serviced a

KITCHENAID REFRIGERATOR

Model KSSC36QTS02

Near Baltimore, Maryland 21224

Emmanuel R.

Job Details: 07/20/2022

"sr-7734153303 tech line, Cx she hears a chirping noise coming from the fridge. Confirmed complaint , found the chirping is coming from the control board on top of the unit. Called techline and we found the issue is most likely coming from the freezer evap fan. ordering fc evap fan. Customer paid in full 418.84; ordrng 1 W10822580 (evap fan motor)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ

Near Fairfax, Virginia 22033

Carl R.

Job Details: 07/20/2022

Error code F9E1 . Does not drain.. found extension on drain tube bent. Adjustment was made. Unit drained. Erased fault code. Unit working properly.

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Manassas, Virginia 20110

Robert W.

Job Details: 07/20/2022

CX Complaint is the display isnt working. Insepcyed unit and found unit is getting power diplay not working pulled copnsole and chcked connection reseatted and tested unit is working properly.

We serviced a

MAYTAG WASHER

Model MHW5630HC0

Near Chambersburg, Pennsylvania 17202

Andrew S.

Job Details: 07/20/2022

Cx complaint is that the unit had not been turning on. Upon arrival I found that the cx had tried the unit this morning and it turned on. I enterered into diag mode and found no error codes. I then ran the diag test and found that the unit completed the test without any errors. Unit is now functioning as intended. I was unable to replicate the issue. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM00

Near Chesapeake, Virginia 23320

Zachery R.

Job Details: 07/20/2022

"cx complaint unit bail arm fell of now icemaker is making too much ice, verified issue, reseated bail arm to icemaker, jumped t-h. unit working as designed. advised ticket is open for 30 days. cx paid in full"

We serviced a

WHIRLPOOL WASHER

Model MVWC565FW2

Near Suffolk, Virginia 23432

Anthony D.

Job Details: 07/20/2022

cx complaint noise coming from washer ran rinse and spin with towels in unit heard noise found nut on pulley to be loose causing noise tightened nut ran rinse and spin cycle again noise went away unit working as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ04

Near Fort Washington, Maryland 20744

Shane B.

Job Details: 07/20/2022

complaint is unit dispensing crushed ice when cubed is selected. confirmed complaint. i removed bin and tested dispensor. solenoid did not move. i moved it up by hand a few times then tested again. solenoid now moves properly. tested dispensor several times. it worked every time. unit is working as designed.

We serviced a

WHIRLPOOL OVEN

Model IBS550DS03

Near Rockville, Maryland 20852

Roberto I.

Job Details: 07/20/2022

Replaced part and ran a 350F bake cycle. The unit preheated ok and the cooling fan turned on.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Gaithersburg, Maryland 20882

Ricardo S.

Job Details: 07/20/2022

"Cx complains that the unit not dispensing water or making ice, inspected unit.. the water filter is defective because the unit is working with out the filter .. order a filter .. ship the part to cx home please; ordrng 1 EDR2RXD1 (water filter) and 1 shipthepart (to cx home please)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325FDAW04

Near Hagerstown, Maryland 21740

Danny R.

Job Details: 07/20/2022

installed lights umnti checksok

We serviced a

MAYTAG WASHER

Model MVWB865GW0

Near Fairplay, Maryland 21733

Danny R.

Job Details: 07/20/2022

ui touch pad is bad replaced unit works now

We serviced a

WHIRLPOOL DRYER

Model WED8900BC0

Near Bowie, Maryland 20720

Israel R.

Job Details: 07/20/2022

Customer complaint unit drier latch is loose. I asked the cusotmer if he would like me to swap the latch since the other side is new. He said yes not parts needed just swap the latch. door is closing good.

We serviced a

KITCHENAID REFRIGERATOR

Model KFIS29BBMS00

Near Fairfax, Virginia 22031

Demonte S.

Job Details: 07/20/2022

Installed Evaporator Kit. Pulled Vacuum. Unit is holding a Vacuum. I then filled the unit with 5.50 oz's. Pressures are 1 bar on the Low side. 120 - 130 Psi on the High side. Unit is starting to Cool.

We serviced a

MAYTAG DRYER

Model MED6230HW1

Near East Berlin, Pennsylvania 17316

Bernard M.

Job Details: 07/20/2022

"Cx complaint unit makes noise while running. Ran unit on normal cycle and found the unit to making screeching noise. The bearings on pulley are tight creating the noise. Unit heats as designed and instructed cx clean out vent hose if only having partial heat. Ordering pulley, once part is in contact cx to reschedule; ordrng 1 W10547287 (idler pulley)"

We serviced a

WHIRLPOOL OVEN

Model WOS11EM4EB02

Near Greenville, North Carolina 27858

Ronnie B.

Job Details: 07/20/2022

cx complaint of unit not working. Checked unit and is doa. Checked voltage to unit and found l1 to be reading 240 vac at unit but 120vac at junction. Checked all components of unit that could close and allow l2 to meet l1. Found temp probe shorted and in turn shorting control internally causing 240vac to l1. Disconnected temp probe and unit powerd on. Will replace temp probe and control; ordrng 1 W10859573 (sensor)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Berlin, Maryland 21811

Frederick R.

Job Details: 07/20/2022

CX complaint is door damaged when delivered. Inspected and verifed complaint. Left hand door has 2 big dents. Checked rest of unit and did not notice any other damage. Also CX was having issue with water dispensing. Found CX did have filter in correctly. Corrected that issue and now water is good. Ordering left hand door. Cannot reschedule due to oversized part shipment. Informed CX to inform via when then door comes in and make sure to inspect for damages prior; ordrng 1 W11435353 (left door)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT316SFDM01

Near Ashland, Virginia 23005

Thomas B.

Job Details: 07/20/2022

Cx complaint unit is not working properly inspected unit found no cool conditions took off rear panel found even frost pattern however the fan motor is not working if I spin it by hand it does move and continue to move however does not spin up on its own and is very slow unit will need new harness and fan motor left qoute with the RV general people. Stated they will call with cx answer to repair; ordrng 1 W11213872 (harns-wire) and 1 WP2315539 (motor-evap)

We serviced a

WHIRLPOOL WASHER

Model n/a

Near Randallstown, Maryland 21133

Keith H.

Job Details: 07/20/2022

cx says she doesnt want service already ordered new unit

We serviced a

KITCHENAID ICE MAKER

Model KUIC18NNXS0

Near Virginia Beach, Virginia 23456

Zachery R.

Job Details: 07/20/2022

"cx complaint unit not making ice, checked unit, unit would not fill, checked valve, come to find defective valve, quoted cx, service call $120, labor $45, part $168.49, tax $10.11, total $358.60. cx approved repair. cx paid in full"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near Virginia Beach, Virginia 23456

Zachery R.

Job Details: 07/20/2022

"replaced damper and ice chute, tested, unit working as designed. left old parts with cx."

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Portsmouth, Virginia 23703

Carl A.

Job Details: 07/20/2022

cx complaint of unit not coming on checked unit to find that the control board had failed break down as follows 1/w11419171service call break down as follows service call 120.00parts 222.14shipping 15.00labor 110.00sub total 467.14tax 13.33grand total 480.47deposit 480.47

We serviced a

WHIRLPOOL WASHER

Model MVWC465HW3

Near Charlottesville, Virginia 22903

Kyle A.

Job Details: 07/20/2022

Address takes me to a field and office could not reach customer or leave a message. Moving on; saved tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ01

Near Catonsville, Maryland 21228

Eric W.

Job Details: 07/20/2022

cx complant of unit not cooling again inspected unit found no dye but found sharder valve on compressor ont sealling properly and leaking replaced valve from old valve and filled unit and tested for leaks no leaks foiund

We serviced a

WHIRLPOOL DISHWASHER

Model ADB1400AGS3

Near Baltimore, Maryland 21206

Shane M.

Job Details: 07/20/2022

no owi on this sump. installed sump w drainpump. cleared codes. unit working properly.

We serviced a

WHIRLPOOL WASHER

Model MVWX655DW1

Near Randallstown, Maryland 21133

Keith H.

Job Details: 07/20/2022

replaced inlet valve tested and calibrated unit is working

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Carrollton, Virginia 23314

Anthony D.

Job Details: 07/20/2022

cx complaint no power and wont drain checked unit found black and whit wires at terminal block not seated properly reseated wires to terminal block ran test cycle unit working as designed

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Virginia Beach, Virginia 23455

Justin W.

Job Details: 07/20/2022

cx complaint unit not working properly. checked unit to find no error codes. called techline spoke to Drew. 7734094794. found pink wire to shifter reading incorrectly. should be reading about 250killa ohms it is reading 1 ohm. per techline ordering harness and actuator. tested motor good.; ordrng 1 W11590868 (harness) and 1 W11481722 (actuator)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF707ESS01

Near Severna Park, Maryland 21146

Kevin P.

Job Details: 07/20/2022

installed new ff evap fan w/ thermisters and insured drain for ff section is clear and draining properly.

We serviced a

WHIRLPOOL WASHER

Model MVWX655DW1

Near Finksburg, Maryland 21048

Justin S.

Job Details: 07/20/2022

cx says the unit never locks to start the cycle. found the unit is just locking and unlocking the lid continually. f5e2(lock)f7e6(motor) f0e2(suds) error codes in memory. replaced the lock with preid and tested. the unit is now good

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH31017HW4

Near Upperco, Maryland 21155

Justin S.

Job Details: 07/20/2022

pulled unit down and found the mag has a burnt spot on the harness connection(pic). replaced the parts ant tested. the unit is now heating good. the unit is now good

We serviced a

KITCHENAID FREEZER

Model KRFF507HPS00

Near Red Lion, Pennsylvania 17356

Sal R.

Job Details: 07/20/2022

"CX complain t is that the FC LED is out. Technical Service Pointer #: W11460554 with Special project #: S191AQ Parts & LaborEst. Completion date: 12/29/2024 already has been used for CX on 12/14/21 . I am unable to resues SP # for CX . I informed that the part would be covered due to have failed again with in 1 year. I informed C that a total amount of $240.00 for service / labor charges would be owed at time of repair. CX is calling WP , No service provided at this time. I am moving on."

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Waynesboro, Pennsylvania 17268

Andrew S.

Job Details: 07/20/2022

Cx complaint is that the dryer does not stop after the cycle. Upon arrival I found that the unit only stops when the cx opens the door. I started the timer with a few mins left on the cycle and found that the cycle did not end. I also found that the timer stopped advancing. I am ordering the cycling thermostat and will use the timer on return. Please contact cx when the part is available to schedule the return visit.; ordrng 1 WP8318268 (Cycling Thermostat)

We serviced a

MAYTAG DISHWASHER

Model MDB4651AWB3

Near Accokeek, Maryland 20607

Shane B.

Job Details: 07/20/2022

"cx complaint is the unit not running at all. display lights up but when start is pressed nothing happens. tried holding start to run the drain pump and it did not run. the door latch was damaged when i arrived. the part your fingers contact inside the panel is missing. i took outer door apart and the broken pieces of the latch fell out. tested both door switches. they both have continuity when door is closed, OL with door open. i called techline, they said issue is most likely in the keypad beings the door switches are still working. advised replacing control panel. panel is no longer available. i informed cx of this and they paid service call."

We serviced a

JENN-AIR REFRIGERATOR

Model JS48PPDUDE01

Near Manassas, Virginia 20110

Robert W.

Job Details: 07/20/2022

CX Complaint iis the RC not cooling. Inspected unit and found unit is giving over temp error also found FC fan motor not running getting power but not running FC evap also frosted over. Unit will need FC fan motor and bi metal harness; ordrng 1 W11212356 (FC fan motor)

We serviced a

WHIRLPOOL DRYER

Model WED8800YC2

Near Bowie, Maryland 20720

Israel R.

Job Details: 07/20/2022

SR// 7734155590. Techline SR// 7734122701. Safety. Customer complaint unit has a burning smell and is scraping. I could not recreate the noise i can smell some burning like lint. I open the unit out and founf the unit has a lot of lint on the floor and in the heater. Clear lint from the dryer. Adviced customer to get the vent clean. Quoted for cover he said he is calling back if they want that done. Safety recomendation is to clean the vent. Unit is good.; ordrng 1 W11117302 (grill-out 130.79)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS05

Near Haymarket, Virginia 20169

Daniel J.

Job Details: 07/20/2022

drawers not closing properly reinspected unit found base not seated correctly and causing unit to bow forcing drawers to not sit evenly and also found closer on right side no seated in proper position corrected now drawer staying closed replaced damaged platter shelf

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW2

Near Fredericksburg, Virginia 22407

Tanner B.

Job Details: 07/20/2022

Cc the unit not working/ cx dad removed drain from unit and left off. found parts missing from pump/ debris.. unit needs new drain pump assembly ..; ordrng 1 W10876600 (drain pump)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS586FLDM01

Near Spotsylvania Courthouse, Virginia 22553

Tanner B.

Job Details: 07/20/2022

"Cc the unit not making ivce after power outage.. at first the im wasnt getting power to it. checked ice bin sensor, door switch and thermal fuse on IM. cycled power and jumped IM. unit cycled and filled. job complete"

We serviced a

WHIRLPOOL OVEN

Model WOD77EC0HS20

Near Frederick, Maryland 21704

Ricky E.

Job Details: 07/20/2022

"customer stated that the ui was out.. verified issue and fnd power to the ui, the ui was backlit. the unit will need the ui, and will have the other controls jic; ordrng 1 w11616680 (ui assy) and 1 W11261165 (cntrl-elec) and 1 W11261164 (cntrl-elec)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDZ02

Near Fairfax, Virginia 22033

Carl R.

Job Details: 07/20/2022

Food Freezing in Refrigeration Section - Top Freezer Refrigerator. Ice cream is getting soft. And food in refrigerator is good bad. Freezer temp is 10 degrees and frige is 42 degrees. Needs sealed system. R 600A. SR#7734159978. Compressor is very hot to touch. No frost Patern. See pics; ordrng 1 W11109499 (Filter) and 1 W11506635 (Coupler) and 2 W11504445 (High side to compressor)s and 2 W11504447 (Cuppler)s and 1 W11580057 (Compressor) and 2 W11506619 (Lock ring)s and 2 W11578570 (Condenser)s and 2 W11506619 (Coupler)s

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDEM01

Near Waldorf, Maryland 20603

Shane B.

Job Details: 07/20/2022

"cx complaint is the lights in the unit being out again and the unit not making ice. cx said it made a couple batches after last repair but not as quickly as it used to. only 1 batch a day. all lights in unit are out. unit is set to 37/-5. prob shows 42/5. entered diagnostics and found i can not get any fans to run, thermistors just show a blank screen, no 01, 02, or 03. pantry UI is dead as well. compressor is not running. cycled power and lights now work, fans started running, pantry UI works. i called techline, they said the pantry UI would cause all those issues. advised replacing it. SR#7734156439. techline said to leave UI unplugged so everything else will run. quoted cx for repair. they said they are going to monitor the unit and see if everything works with the pantry UI unplugged.; ordrng 1 W10807389 (cntrl-elec)"

We serviced a

KITCHENAID ICE MAKER

Model KUIX505ESS0

Near Brambleton, Virginia 20148

Ezra M.

Job Details: 07/20/2022

"no ice production. customer had just finished running second cleaning cycle when I arrived. turned ice maker on, ice maker did initial test cycle normally, filled, pumped water and drained. normal cycle also proceeded normally, filled, made ice, ice slid to cutting grid, cutting grid activated and dropped ice, new ice forming. no problem found."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ02

Near Elkridge, Maryland 21075

Eric W.

Job Details: 07/20/2022

installed new shaft clip and tested door unit now working

We serviced a

WHIRLPOOL RANGE

Model WGG745S0FS02

Near Urbana, Maryland 21704

Ricky E.

Job Details: 07/20/2022

"customer stated that the units cooktop wasnt working... verified issue and fnd the control was locked out. maybe after a power outage.. reset power and reprogramed the unit, unit cks ok.."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near ,

Danny R.

Job Details: 07/20/2022

unti had damage on both doord the bottom of one door was creesed and plastic was folded and cracked . the freezer door has dent and icemaker area has damage ordering bith doors boxes had damahe as well . reprdering door; ordrng 1 w11566705 (door) and 1 LW11037738 (dor-fip)

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Washington, District of Columbia 20002

Shawn D.

Job Details: 07/20/2022

cx complaint unit is not draining. inspected unit has water inside then checked for errors and had f0e2 f8e1. cleared all water ran unit and pump does run but does not pump anything. removed drain pump nothing blocking it. reinstalled pump and tried again and still not pumping. ordering drain pump and drain lines for return all parts instock for 7/27/22 but cx would like to be added to cancelation list if we have a earlier day we can come.; ordrng 1 W10919003 (drainpump) and 1 W10899966 (hose) and 1 W11244231 (drain hose)

We serviced a

MAYTAG DRYER

Model MGDC215EW2

Near Falls Church, Virginia 22046

Demonte S.

Job Details: 07/20/2022

Inspected the unit. Found that the cx is saying that the Dryer isn't Heating / shutting Off after running the Dryer for 15 Mins. Checked the power to the unit. I'm getting 120.6 Volts. I then disconnected the vent to the unit. Ran times dry cycle and checked the Temperature on the unit. High Temperatures are 173.8 degrees . Low Temperatures are 114.2 degrees. Dryer is cycling. Connected the vent on the unit. Tested the ventilation with Meter. Poor Drying. Advised that the cx had the vents cleaned. Cx paid by Card. Cx paid for Service call only If the cx calls back order the Motor = 279827 & Timer = WPW10185981. Don't go without parts.( Any questions please check Sd Pictures.)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Greenville, North Carolina 27858

Ronnie B.

Job Details: 07/20/2022

upon arrival checked parts and auger is inside mounting plate box. correct part number wrong part. PW please open box to verify correct part in box please. called office to advise.; saved tckt

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS01

Near Bethesda, Maryland 20817

Andrew H.

Job Details: 07/20/2022

Customer complaint is the unit is not cooling. Expected unit found element resting on bottom right corner of evaporator and element has worn a hole through the evaporator. I found compressor and working condition. Did not need to be replaced. I replace the dryer coupler and evaporator I pulled unit into a 30-in vac. And filled unit to 5.00 Oz. Units now working properly. Customer paid for service call and labor total came to $470.00. customer paid with credit card.

We serviced a

WHIRLPOOL OVEN

Model KDRS467VSS04

Near Wilmington, Delaware 19803

Taylor F.

Job Details: 07/20/2022

"Cx compalint is unit intermittenly not heating. Tested inspected and verified complaint. Found that if the door is lightly closed, the light stays on and unit will not heat. Unit falls under SP W10780875D. If door is closed normally unit works as designed. Informed cx of issue and refunded the cx for the part and labor. Job is complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model MFI2569YEM

Near Falls Church, Virginia 22046

Jason A.

Job Details: 07/20/2022

CX complaint FRIGE locks up & display scrambled. Unit stops cooling. Replaced control & prg code : 2020. Test compressor & fans run. CX having kitchen reno & will use unit as backup. Did not replace filter housing. unit was in middle of unfinished floor > JJ

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW02

Near Hyattsville, Maryland 20781

Samuel R.

Job Details: 07/20/2022

"cx complaijt unit ids not cooling.inspected unit and found unit to be very warm.found condensor fan, evap fan and starter working.control is working properly.tried restting unit and seeing if unit would work.compressor would not start.unit will need a new compressor and evap W10836706 22 tribles W11092625 special order; ordrng 1 W11092625 (compressor) and 1 W10836706 (evap)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS03

Near Red Lion, Pennsylvania 17356

Sal R.

Job Details: 07/20/2022

"CX complain t is that the utni is not making ice. I found that the IM has a E5 erroro code. I took FC temps (set @ 0) i found a reading of 2 degrees F. I ran test 57 and found a 01 at the end (3 test 57 run). I ran test 45 and found no water to the icemaker . I removed the IM water tube from the valve and found mist to come through , no water. I called WP TL and explained my findings. Please see SR # 7734153103. I am orderign 1 dual valve (W11482383), and 1 icemaker (W11579560). I have set a return date for 7/25; ordrng 1 W11482383 (Dual valve 13 @ tribs) and 1 W11579560 (icemaker 4 @ Tribs)"

We serviced a

WHIRLPOOL COOKTOP

Model WCG51US6DB00

Near Monrovia, Maryland 21770

Ricky E.

Job Details: 07/20/2022

customer stated that the units lr burner and center burner will not light.. verified issue and fnd units spark module not fully outputting on those burners.. need part...; ordrng 1 WPW10475149 (module-spk)

We serviced a

ROPER DRYER

Model RED4640YQ1

Near Bowie, Maryland 20721

Israel R.

Job Details: 07/20/2022

Customer complaint unit is not starting. I tested the unit and found the thermal fuse is OL. I replaced it and now the unit is back to normal operations. Adviced the customer to not overload the unit and to clean the vent goinf out if it has not been done in a while. Unit is back to normal operations.

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Portsmouth, Virginia 23703

Carl A.

Job Details: 07/20/2022

"cx complaint of unit making noise,checkedu nit to find the following error codes F8E3,F03,examined unit to find unit leaking oil all over the lower componets ordering parts needed for repairs; ordrng 1 W10752187 (Washplate Screw) and 1 W10902814 (Washplate) and 1 W10915700 (Motor Stator) and 1 W10754448 (Clutch) and 1 W10915701 (Motor Rotor) and 1 W11400681 (Control Panel) and 2 labors"

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near California, Maryland 20619

Robert A.

Job Details: 07/20/2022

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Greenville, North Carolina 27858

Ronnie B.

Job Details: 07/20/2022

"recovered remaining refrigerant, removed and replaced compressor and filter/dryer, installed coupler. Pulled 28 hg of vac, no leaks found during leak down test. Charged with 68 grams of r600a, low side at -1 hg and amp draw is 1.05. Unit is working as designed. Advised cx to give 24 hours before loading with food and if need be call us back."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ00

Near East Berlin, Pennsylvania 17316

Bernard M.

Job Details: 07/20/2022

"Cx complaint the lights are out in RC. Inspected unit and found the FC light to be flickering and all tops lights out. Replaced back light on the icemaker assembly using vanstock W10695459, and all lights in RC and FC now illuminate. Unit checks good.; used 1 W10695459 (LED) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Glenn Dale, Maryland 20769

Israel R.

Job Details: 07/20/2022

SR// 7734158303. Customer complaint unit is overfrosting. I tested the unit and found the unit is full of ice. IUS a block of ice. I thawed everything. When i tested the thermistor under ce is reading 22k under ice about 8k. When put back together and tested at the control i get 8.5 after frost has been develpo in the tube. Called techline and they said that the thermistor is out of range that it needs to be exactly 8.7 ohms iunder ice and anything else is bad. Techline adviced to get the thermistor from whirlpool directly. Ordering thermistor.; ordrng 1 WPW10384183 (thermistor)

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Great Mills, Maryland 20634

Robert A.

Job Details: 07/20/2022

"Cx complaint that the unit is constantly beeping. I inspected the unit and confirmed the complaint. I found a f8e4 error code, I cleared the code and checked the float switch. I found water in the float switch tray, I emptied the water and ran a service cycle. I found no obvious leaks or overflowing from the unit. I checked the gasket and it is in good condition. Cx also said there is a residue that builds on the edge of the door. I told the cx to keep an eye on it and call us if it continues. The unit is working as designed."

We serviced a

KITCHENAID ICE MAKER

Model KUIX335HPS00

Near Upper Marlboro, Maryland 20772

Shane B.

Job Details: 07/20/2022

"cx complaint is the unit not making ice. cx said unit was worked on once before. when i arrived cleaning complete light was on and unit was empty. pressed power and unit began filling and circulating water. put unit in diagnostic mode and ran through each step. everything worked, all thermistors pass. called techline and ran through steps again. this time left unit running on step 8. unit developed a good frost pattern but did not blink the light confirming it was at the correct temp. fill level sensor also did not work on the second time though all steps. they advised replacing circ pump and evap thermistor. SR#7734158810. ordering parts schedule when parts are available.; ordrng 1 W11542867 (circ pump) and 1 W11126268 (harns-pump)"

We serviced a

MAYTAG WASHER

Model MVWX700XL2

Near Richmond, Virginia 23238

Jerod R.

Job Details: 07/20/2022

"unit has bad garcase , washplate is siezed to shaft and will more than likely need to be cut off, motor is over heating causing electric burning smell , shifter is stripped; ordrng 1 W11454372 (gear case) and 1 W10832724 (drive motor) and 1 WPW10006355 (actuator) and 1 W10721967 (drive pulley) and 1 WPW10553968 (washplate) and 1 W10528947 (drive hub kit)"

We serviced a

KITCHENAID DISHWASHER

Model KDTE254ESS2

Near Columbia, Maryland 21045

Robert L.

Job Details: 07/20/2022

"installed main contorl, console and door pad, cleaned inside door, cx had run marks from dispenser, but sump seemed strong and both spray arms rotating, tested all ops ok"

We serviced a

WHIRLPOOL OVEN

Model RBD245PDS15

Near Potomac, Maryland 20854

Roberto I.

Job Details: 07/20/2022

"CX complaint upper door came out the hinges.Found door on the floor with both hinges closed. Used channelloch to oped the hinges and swing the locks. Installed and tested door, it worked ok. Collected $120 "

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FFDW01

Near Norfolk, Virginia 23523

Lucas R.

Job Details: 07/20/2022

"replaced comressor and drir, vacuumed and charged, new compressor would not start, verrified 120 vac to start device, replaced start device and cap, compressor still would not cut on reordering compressor, sealed system tech needed for return visit.; ordrng 1 W11370574 (compressor) and 1 w11506635 (coupler) and 1 W11109499 (drier-tube)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ02

Near Newport News, Virginia 23602

Lucas R.

Job Details: 07/20/2022

"cx complaint moisture on ice cavity, checkd unit found moiture on fascia, heater good, cycled icmaker and fill, added washer to level doors, and turned mullion heaters on full time, tested, unit working as designed.; ordrng 1 WP489467 (washer), used 1 WP489467 (washer) from stock"

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