Service History 1000 - VIA Appliance

We serviced a

WHIRLPOOL RANGE

Model IGS900DS05

Near Virginia Beach, VA 23454

Zachery R.

Job Details: 07/11/2022

"cx complaint top oven not baking, checked unit, come to find igniter out of range, replaced igniter, igniter not able to seat properly due to stripped burner, unit still not baking but broil works, ordering bake igniter and burner to complete repair.; ordrng 1 W11174122 (burnr-oven) and 1 WP7432P14360 (igniter)"

We serviced a

MAYTAG RANGE

Model MER6600FZ2

Near Gettysburg, PA 17325

Bernard M.

Job Details: 07/11/2022

"Cx complaint unit doesn't broil. Inspected inside unit and found the broil element had been damaged. An arching had occured and broken element. The bake element still works. Ordering broil element, once approved contact cx to reschedule; ordrng 1 W10856603 (broil element)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FZDM03

Near Gaithersburg, MD 20877

Ricardo S.

Job Details: 07/11/2022

"customer complains that freezer gasket fell off, freezer door checks fine, the gasket was not in the correct position.. unit tested several times with cx, the gasket stays in place"

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Easton, MD 21601

Jonathon C.

Job Details: 07/11/2022

"cx com plaint, unit not washing properly. tested, inspected, verified complaint. found water valve defective causing unit to not start wash cycle preoperly. ordering water valve.; ordrng 1 W11210463 (valve)"

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW0

Near Baltimore, MD 21215

Keith H.

Job Details: 07/11/2022

replaced console tested it unit is working

We serviced a

WHIRLPOOL REFRIGERATOR

Model JS42PPDUDE01

Near Easton, MD 21601

Jonathon C.

Job Details: 07/11/2022

"cx complaint, ice dispenser dumped a bunch of ice on floor. replaced parts per prior diag. tested unit, unit working as designed. job is complete."

We serviced a

KITCHENAID OVEN

Model KSDG950ESS0

Near Chestertown, MD 21620

Alexander W.

Job Details: 07/11/2022

Cx stated oven still taking too long inspected tested and verified cx complaint. Found bake element is defective ; schdld next appmnt for 7/13 WED PM

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Orange, VA 22960

Eric F.

Job Details: 07/11/2022

"Installed parts, unit locking and unlocking properly now but not spinning/agitating. Found capacitor receiving power but not sending voltage to motor. Ordering capacitor.; ordrng 1 W11158830 (capacitor)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHV00

Near Newport News, VA 23605

Justin W.

Job Details: 07/11/2022

cx complaint lights not working properly. checked unit to find led in upper rear left of rc inoperable. replaced from pre id part and tested unit working as designed

We serviced a

MAYTAG DISHWASHER

Model MDB8959SKB0

Near West River, MD 20778

Mitchell H.

Job Details: 07/11/2022

cx complaint unit is showing f8e4. inspected unit and confirmed. found f8e4 and f9e1 storred. checked drain lines and made sure was clear and no kinks. all check good. drain pump just humming not turning at all. could not get water out of dishwasher and didnt want to flood the kitchen so ordering drain pump and will make sure to have vaccum on return visit if its me; ordrng 1 W11412291 (drain pump)

We serviced a

KITCHENAID ALL IN ONE W/D

Model KBFS20EVMS3

Near Baltimore, MD 21215

Keith H.

Job Details: 07/11/2022

cx says they were told they didnt have to pay because they moved in last august but issue is these homes werer built 4 or 5yrs ago and the unit is 12years . none of that adds up. cx refused to pay

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM404KPS0

Near Laurel, MD 20723

Eric W.

Job Details: 07/11/2022

installed all parts and tested no leaks

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Dumfries, VA 22026

Robert W.

Job Details: 07/11/2022

Arr at CX and rang bell no answer called office and CX states this is there old address CX is in GA not VA.

We serviced a

JENN-AIR REFRIGERATOR

Model JS42PPDBDA

Near Richmond, VA 23231

Chris B.

Job Details: 07/11/2022

cx complaint unit will not defrost when trying to go into diag mode with fc door closed rc door open manualy holding rc door swicth and pressing power interupt 3 times unit went into diag mode 1 time as should but unit would not move from NO when pressing freeser temp button when not in diag mode unit buttons respond as desighned tryed reenter diag mode unit would not go into diag called tech line spoke with andrew stated to replace control board on left side facing unit WP67006854 cx stated they need a few days to think about parts and labor quoted cx

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF507HPS02

Near Baltimore, MD 21209

Keith H.

Job Details: 07/11/2022

replaced icebox fan and valve unit is working

We serviced a

WHIRLPOOL WASHER

Model WET4027HW1

Near Richmond, VA 23230

Joseph D.

Job Details: 07/11/2022

"replaced two cycle fabric soft switch, unit now working properly. existing switch had cracked mount."

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS0

Near Washington, DC 20008

Samuel R.

Job Details: 07/11/2022

cx complaint unit is leaking.inspected unit and found vent hole to have water build up.ran a service test and found vent fan not to come on.unit will need a new vent fan W11416460 74 tribles; ordrng 1 W11416460 (vent fan)

We serviced a

WHIRLPOOL WASHER

Model WFC7500VW2

Near Richmond, VA 23220

Joseph D.

Job Details: 07/11/2022

"no answer from door, or phone number, spoke with office, who spoke with landlord. was instructed tow wait ten and move on. May want to consider making this a two person job as 1 tech cannot du a full diagnosis.; saved tckt"

We serviced a

MAYTAG DRYER

Model MEDC215EW1

Near Bristow, VA 20136

Demonte S.

Job Details: 07/11/2022

Inspected the unit. Found that the cx is saying that the Dryer Drum isn't spinning. I then checked the Belt to the Drum. Found that the Dryer Belt has snapped. ( Please see Sd Pictures if any questions.) Cx paid for the Service call Only by Card. If the cx calls back Order the Dryer Belt = WPW10198086. Don't go without parts.

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JZ3

Near Richmond, VA 23231

Joseph D.

Job Details: 07/11/2022

"unit with control not sending power to bake or broil, did find proper power from the wall, 120 erach leg. control would also not shut off interior light. in diagnostic mode it would turn off the light but in normal mode, replaced control and all functions properly."

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Manassas, VA 20110

Daniel J.

Job Details: 07/11/2022

unit not going into spin during wash cycle ran diag no errors while testing started quick was found that during draining unit isnt getting the water out fast enough causing it to go into dump mode checked drain found drain low on floor and most of the hose inside removed drain used zip ties to make sure drain wouldnt sink into drain again

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Richmond, VA 23225

Joseph D.

Job Details: 07/11/2022

"replaced heat shield, confirmed function of heater, no error codes. unit working properly. will retain heat better and function properly."

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW0

Near Dumfries, VA 22026

Robert W.

Job Details: 07/11/2022

CX Complaint is the unit is making noise. Inspected unit and found error code F2E1 stuck key tested console and console is responding. CX states unit was purchased in sept of 21 cant show recpite CX contacting warranty company to get pop.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS07

Near Bethesda, MD 20817

Roberto I.

Job Details: 07/11/2022

"CX complaint right door not closing properly.Tested door, found mullion getting out the top guide on the center of the liner. Leveling the unit didn't help. Used 2 plastic washers (wp489467) from v/s as spacers to lower down the center guide. Door tested ok, the mullion worked perfecty with more than 3/16' inside the guide; ordrng 2 wp489467 (washer (RI van stock))s, used 2 wp489467 (washer) from stock"

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS3

Near Washington, DC 20016

Samuel R.

Job Details: 07/11/2022

cx complaint unit is not working.inspected unit and got no error codes.teste unit and everything checked out good.explained to cx on how to properly change settings so unit woont restart

We serviced a

JENN-AIR MICROWAVE

Model JMW2430DP01

Near Bethesda, MD 20814

Roberto I.

Job Details: 07/11/2022

"Replaced control panel. Tested oven and mw, the unit worked as designed. Collected for full repair"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Washington, DC 20011

Samuel R.

Job Details: 07/11/2022

x complaint unit is not heating.ran service mode and got error code f7e1.ran test ans element is working.unit will need a new control.also found door to slam down.unit will also need a new bushing and friction sleeve WP8268990 8 tribles WP8268961 73 tribles W11305308 special order; ordrng 2 WP8268961 (friction sleeve)s and 2 WP8268990 (bushing)s and 1 W11305308 (control)

We serviced a

WHIRLPOOL DRYER

Model WED92HEFC0

Near Washington, DC 20015

Roberto I.

Job Details: 07/11/2022

"Replaced element, the tco kit was wrong, the termostat was different (seems like is wrong on tribles part list). The unit worked ok without tco replacement. Recalculated balace and collected remaining balance"

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Hughesville, MD 20637

Robert A.

Job Details: 07/11/2022

"Cx complaint that the unit's lid will not unlock. I inspected the unit and confirmed the complaint. I found error codes: f2e1 f5e3 f5e2 f5e1. I cleared the codes and attempted a manual test with the lid lock. It did not activate at all. I replaced the lid lock with one from VS because the pre id lid lock was not in my bin. I tested the unit for the cx. The unit is working as designed.; ordrng 1 W11307244 (latch), used 1 W11307244 (latch) from stock"

We serviced a

JENN-AIR O.T.R MICROWAVE

Model JMV8208CS6

Near Bethesda, MD 20817

Roberto I.

Job Details: 07/11/2022

"Replaced parts and ran a couple of cycles with water , the unit worked as designed"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH76719CS5

Near Washington, DC 20007

Shawn D.

Job Details: 07/11/2022

"cx complaint unit is making loud noise and not heatiing. inspected unit then ran unit and confirmed her issue, took unti apart to find magnetron the issue, replaced magnetron and tested unit now heats and sounds good. put unit back together and back above range and tested again and stil sounds good. collected payment unit is good"

We serviced a

WHIRLPOOL WASHER

Model WFW8620HW2

Near Bethesda, MD 20817

Roberto I.

Job Details: 07/11/2022

"CX complaint water leak.Ran test mode, found F0E5 error. Removed top, found signs of water leak around water valves and under the dispenser. Removed bellow clamp, inspected inside, confiemed water under the dispenser. Ordering hot water valve W11316255 and cold water valve W11316256. Dispenser to be usad on return. Return visit 7/18/22; ordrng 1 W11316255 (hot water valve) and 1 W11316256 (cold water valve)"

We serviced a

MAYTAG WASHER

Model MHW8200FC0

Near Montclair, VA 22025

Robert W.

Job Details: 07/11/2022

Cx Complaint is the unit just shuts down after powering on . Inspected unit and found error code F5E3 for door switch but then UI stopped responding didnt clear error code and show up. Console not responding at all. Ordering Door lock and Console.; ordrng 1 W10911045 (Console) and 1 WPW10443885 (Door lock)

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS00

Near Rockville, MD 20852

Roberto I.

Job Details: 07/11/2022

"CX complaint no power at all.Found unit completaly dead, no lights, no fans, no compressor, no display. Cx had a different company who diagnosed defrost issue in the FC. Found unit now completely defrosted and rear drip pan full of water. Resetted power but the unit didn't started. Removed and unplugged pantry UI, resetted power, the unit started. Lights, compressor and fans started. The dispenser UI has missing segments on numbers. Ordring pantry UI WPW10769076, Fc evap motor with harness W11249952 and dispenser UI W11330971. Cx paid in full ($892.43). Return visit 7/15/22; ordrng 1 WPW10769076 (pantry UI) and 1 W11249952 (evap fan motor with harness) and 1 W11330971 (dispenser UI)"

We serviced a

KITCHENAID COOKTOP

Model KCGS556ESS

Near Edgewater, MD 21037

Mitchell H.

Job Details: 07/11/2022

got to unit and pulled new cooktop off and had cx compare and it was still about the seame. new cooktop had a rougher style to it. i am not sure if the new cooktops are all like this now but i know it is not normal to be this rough like a fine sandpaper. ordering another one and if the next one is not smoother than we may have the cx call and explainto whirlpool along with us calling techline/use and care for cx; ordrng 1 w10722085 (cooktop)

We serviced a

WHIRLPOOL RANGE

Model WEGA25H0HZ0

Near North Bethesda, MD 20852

Roberto I.

Job Details: 07/11/2022

"CX complaint RF burned randomly fails to light and thes has uneven flame.Tested burned several times, noticied that the ingiter randomly sparks in the wrong direction and the burner doesn't light. Also, when the burner lights, the is uneven. Unit needs RF orif holder W10867780 and burner assy W11245289. Cx would like return visit scheduled together with p/o 604443; ordrng 1 W10867780 (RF orif holder) and 1 W11245289 (burner assy)"

We serviced a

KITCHENAID REFRIGERATOR

Model KFIS29PBMS00

Near Washington, DC 20011

Samuel R.

Job Details: 07/11/2022

replaced drain tube.cleared put drain hole.cx also complained now the door isnt closing properly.found one of the raild to be bad.unit will need new freezer rails now.W10625068 16 tribles W10625067 l=4 tribles; ordrng 1 W10625068 (rail) and 1 W10625067 (rail left)

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH32519HW06

Near Shippensburg, PA 17257

Andrew S.

Job Details: 07/11/2022

Cx complaint is that the unit has been sparking from the top and is now not heating. Upon arival I found that the diode had a thermal event. I called Trade care and they were able to give me a purchase date of 7/24/2021. I was able to access and replace the diode. I then tested the unit and found that the unit is now functioning as intended. Job complete

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Germantown, MD 20874

Julian H.

Job Details: 07/11/2022

replaced part when took protection found a little scratch on RH SIDE need to reorder; ordrng 1 w11416371 (panel)

We serviced a

KITCHENAID ICE MAKER

Model KUID508HPS00

Near Hanover, PA 17331

Drew B.

Job Details: 07/11/2022

replaced pump and hose now checks good no leaks full functions in test cycle.

We serviced a

AMANA REFRIGERATOR

Model ABB1924WES0

Near Gaithersburg, MD 20879

Ricardo S.

Job Details: 07/11/2022

"Cx complains that the Rc not cooling, Fc is cooling ok, cks evaporator fan motor and working ok,also the damper control opens and closes ok.. the evaporator cover is full of frost. I ran diagnostic test mode .. Defrost heater is good, Replaced cntrl-elec,, unit is wokring"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ04

Near Hanover, PA 17331

Drew B.

Job Details: 07/11/2022

cx complaint that unit is tearing at the gasket at the right hand side also the bin is wedging the door from closing fully the WPW10355264 will be ordered ans shipped to cx for their install. and close ticket out i replafed the gasket as well and fully sealed.; ordrng 1 WPW10355264 (bin)

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW

Near Germantown, MD 20874

Ricardo S.

Job Details: 07/11/2022

"Cx complains about a water leak,but he is no sure if the washer machine is leaking or the AC.. so i ran diagnostic test mode.. no error.. valve, hoses, outer tub, drain cks ok, no leak. washer machine working fine"

We serviced a

MAYTAG WASHER

Model MVWB765FW1

Near Harrisburg, PA 17104

Fred G.

Job Details: 07/11/2022

"cx complaint unit would not start a cycle when pushing the start button. inspected unit and entered it into diag and found error code f5e1. cleared code and ran unit through a auto test, when unit went into a cycle to lock the lid the unit try to lock and just unlock. tried to manually lock lid and unit would do it. unit needs lid lock and control. ordering 1 (W10810403), 1 (W11135392). scheduled cx for 7/14/22; ordrng 1 W11135392 (control) and 1 W10810403 (lid lock assy)"

We serviced a

MAYTAG WASHER

Model MVW7230HC0

Near Clifton, VA 20124

Daniel J.

Job Details: 07/11/2022

bezel that holds lid latch not longer supporting lacth sent with latch but not bezel returning with latch and bezel; ordrng 1 W11559688 (bezel)

We serviced a

WHIRLPOOL WASHER

Model WFW8740DW1

Near Harrisburg, PA 17110

Fred G.

Job Details: 07/11/2022

"with the help of JL, we were able to replace the tub assy, stator, rotor, rotor screw. tested unit and found the unit now checks good. job complete"

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Waynesboro, VA 22980

Kyle A.

Job Details: 07/11/2022

Cx complaint of unit not heating. Did confirm blown thermal cut off. Replaced fuse and the unit is now as designed.

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS0

Near ,

Frederick R.

Job Details: 07/11/2022

Replaced parts from prior diagnosis. Unit still has 2 defective wheels and a defective retainer for the bottom rack. Ordering bot parts(Megan). Reschedule for tomorrow with CX 7/12/22.; ordrng 2 W11551383 (wheel)s and 1 W11268658 (retainer bottom rack)

We serviced a

JENNAIR REFRIGERATOR

Model JS48PPDUDE01

Near North Potomac, MD 20878

Julian H.

Job Details: 07/11/2022

CX complaint about ss rusting inspected and found that CX hasnt even leaving on the house is unoccuppied need part; ordrng 1 W10800820 (door-skin FC door)

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Lewes, DE 19958

Michael E.

Job Details: 07/11/2022

CX complaint: not going through cycle. Tested and verified complaint: F8E1 error code for no fill or long fill. I found hot water valve closed so i opened it. I also found the cold water valve filter was clogged. I cleared filter. Tested unit and it is now working properly. Job is complete

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Brandywine, MD 20613

Robert A.

Job Details: 07/11/2022

Job was removed from my roster.; saved tckt

We serviced a

WHIRLPOOL OVEN

Model WFG320M0BW2

Near Owings Mills, MD 21117

Keith H.

Job Details: 07/11/2022

cx complaint is lr bunrer not igniting. inspected unti and found the orifice clogged i was able to clear it tested it and burner now lights properly

We serviced a

JENNAIR HOOD

Model JXW9048HP4

Near Gaithersburg, MD 20878

Julian H.

Job Details: 07/11/2022

replaced filter CX only needed 1

We serviced a

WHIRLPOOL RANGE

Model MGR7700LZ1

Near Shrewsbury, PA 17361

Marc M.

Job Details: 07/11/2022

"installed convect fan motor (visibly different from the previous fan) and upon testing unit, error code f6e4 was then prompted. after reviewing the tech sheet found no data listed for f6e4 on this model or any other under different engineering codes. contacted techline to review fault codes. however after testing unit with both old and new fan installed found that unit to work in either case and error was not prompted again. techline did meniton an engineering note where the f6e4 may be related to a cooling fan speed error under this main control (which the convect fan is definitely not). with unit working following further testing, simply documented and reccomended cx continue to monitor."

We serviced a

AMANA O.T.R MICROWAVE

Model AMV2307PFS07

Near Woodbridge, VA 22193

Robert W.

Job Details: 07/11/2022

Arr at cx and had to wait for MW to cool off CX was using cooktop and had MW very hot so did some testing at control while unit cooled off. Pulled unit and replaced transformer and cap after testing thermostat tested unit and unit is now heating

We serviced a

MAYTAG REFRIGERATOR

Model MFI2568AEW

Near Manchester, MD 21102

Marc M.

Job Details: 07/11/2022

"cx complaint unit leaked after ice was heard being produced. cx stated that she heard the ice drop at the conclusion of the icemaker cycle and quickly following water began to spill out of the icemaker area. cx dried up water and turned off icemaker and has not had a leak since. upon arrival turned on the icemaker and observed cycle. icemaker was very slow to cycle and the heater was also disrupted and would not release the ice for bailing. icemaker is clearly failed, and it is likely that the call for water was stuck on during the slower than typical cycle routine of the failed icemaker. unit will need parts.; ordrng 1 W10583817 (icemaker)"

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JZ0

Near Spotsylvania Courthouse, VA 22551

Tanner B.

Job Details: 07/11/2022

"Cc the unit rf burner not working, found burner nolt cycling.. unit needs new switch .; ordrng 1 WP3149400 (switch rf)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Baltimore, MD 21218

Shane M.

Job Details: 07/11/2022

no show on cx again. waited extra time. talked to cx through ring device.. rescheduled.

We serviced a

KITCHENAID FREEZER

Model KBFO42FTX02

Near Spotsylvania Courthouse, VA 22551

Tanner B.

Job Details: 07/11/2022

"Cc the unit leaking, units fc drain was clogged. cleared drain and tested unit. job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model GZ25FSRXYY2

Near Elizabeth City, NC 27909

Austin D.

Job Details: 07/11/2022

cx compalint the unit is frosting in the freezer. checked the unit and foud that the drain was clogged. this caused a bunch of frost to build up inside of the unit. removed all frost. the frost has now caused the rails to fail and the door switch. parts on order.; ordrng 1 W11445850 (door switch) and 1 WPW10120018 (slide rails) and 1 12002497 (gear)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM8

Near Fairfax, VA 22033

Christian C.

Job Details: 07/11/2022

Cx complaint after unit was installed water around the house has less pressure. Advised cx that they would need to contact a plumber. Tested unit in service mode no errors. Unit is working as designed.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF707ESS01

Near Fairfax, VA 22033

Christian C.

Job Details: 07/11/2022

Cx complaint unit IM is not working and FC section is warm. Inspected unit cx had a thermometer in FC section reading 70 degrees. Both sections warm. Compressor was not running. Turned off cooling from front ui and turned back on. Compressor still not running. Cx had not unplugged unit or power cycled through circuit breaker. Unplugged unit. Power cycled. Compressor came on. Unit is pulling 2.54 amps. RC section evap has a good frost pattern. Copper line slightly corroded and mastic tape slightly errored. FC section evap has no frost pattern and FC evap fan is not working. Needs SS Tech 3 count.; ordrng 1 W10843055 (main control) and 1 W10832994 (compressor) and 1 WPW10143759 (drier) and 1 W11492867 (RC evap) and 1 W11506635 (coupler)

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Chesapeake, VA 23322

Branden R.

Job Details: 07/11/2022

"came out to replace parts on unit , disassembled and replace both controls on unit , calibrated and tested unit is running as designed ."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT519SZDM06

Near Bel Air, MD 21015

Neil H.

Job Details: 07/11/2022

cx complaint fruit and vegtables not lasting as long and cx mentioned the unit seems colder in the rc than should but temp is 38 i moved unit out from wall was pushed back from install elderly couple and cx mentioned that it seems like when temp outside went up in summer seen a change explained that warmer temp outside unit works a little harder to maintain cooling but unit normal.

We serviced a

WHIRLPOOL FREEZER

Model WRS315SDHZ08

Near Herndon, VA 20171

Ezra M.

Job Details: 07/11/2022

"whole unit low cool. evap frozen over again. put unit in diag test 3 (Athena control) defrost did not come on. water pressure decreases when dispensing water. ordering control, evap wire harness and water inlet valve.; ordrng 1 W11546681 (evap harness) and 1 W11546690 (control box) and 1 W11546685 (water valve)"

We serviced a

JENN-AIR DISHWASHER

Model JDPSG244LS1

Near Charlottesville, VA 22903

Kyle A.

Job Details: 07/11/2022

Cx complaint of a loud buzzing noise. Did confirm noise is coming from the dispenser when it is activating. Ordering dispenser and vent assembly.; ordrng 1 W11412300 (Dispenser) and 1 W11414073 (Vent assembly)

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW0

Near Mechanicsburg, PA 17055

Andrew S.

Job Details: 07/11/2022

Cx complaint is that the unit is still leaking since the last repair. Upon arrival I found that the water pressure is still to much and is causing the water to splash over the tub ring. I called TL and spoke Andrew with and explained the findings. He stated that it is a known issue that does not have a repair yet. Upon cx getting the POP to whirlpool the unit is deemed unrepairable. Job complete

We serviced a

WHIRLPOOL WASHER

Model WFW8620HC3

Near Chantilly, VA 20151

Daniel J.

Job Details: 07/11/2022

unit not powering on tested outlet no 120 checked breaker still no 120 v at washer used extension cable coinnected to outlet in hall way unit powered on checked faults none stored

We serviced a

WHIRLPOOL WASHER

Model WTW8500DC0

Near Potomac, MD 20854

Julian H.

Job Details: 07/11/2022

"GOT HERE problem with broken lid replaced from preid and working properly; (created new UIS, deleted prior attachment to UisID 166667)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FSS00

Near Baltimore, MD 21212

Milton J.

Job Details: 07/11/2022

Cx complaint not making ice. Installed new RH FC Slide and RH Stop. Roller Cab was installed last visit. Tested unit and is now functioning properly. -MJrob

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Manchester, PA 17345

Drew B.

Job Details: 07/11/2022

"replacedd all parts still same thing the unit is buzzing/humming when it tries to sense/agitate, and when shifts to spin successfully it making longer buzzing will need the capacitor for return call cx to reschd W11395618 needed; ordrng 1 W11395618 (capacitor)"

We serviced a

KITCHENAID DISHWASHER

Model KDTE104ESS1

Near Marshall, VA 20115

Eric F.

Job Details: 07/11/2022

"Confirmed cx complaint unit not functional. Found wash pump failing, diverter spinning round and round no directing water. Quoted cx for new sump assembley, cx paid 120 diagnostic, going to take 30 days to shop around."

We serviced a

MAYTAG WASHER

Model MVWX655DW2

Near Beaverdam, VA 23015

Thomas B.

Job Details: 07/11/2022

"Cx complaint unit is not working properly inspected unit found cold water valve, shifter, and pulley. Unit is stuck In agitate and the cold water valve is buzzing allowing no water to flow out of cold water side.cx declined service at this time. Cx states she is unable to pay the 120.00 service states nobody told she would have to pay a service call. States she can call in on Wednesday to pay but does not have the money today. ; ordrng 1 W10913953 (actuator) and 1 W10721967 (drive pulley), used 1 W11168740 (Cold valve) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ04

Near Goochland, VA 23063

Jerod R.

Job Details: 07/11/2022

resch for tomorrow 1st; schdld next appmnt for 7/12 TUE !

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Midlothian, VA 23112

John P.

Job Details: 07/11/2022

Tightened handles on unit found dents on right top side of cabinet cabinet is a non-replaceable part advised CX would need to contact store was unable to get in touch with techline due to closed did submit photos through online portal job completed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Baltimore, MD 21239

Shane M.

Job Details: 07/11/2022

"cx complaint of 'oil' down left corner & ice is not dispensing. found ice jammed in icebin & cx complaint of 'oil' is grease for the door hinges. just excessive amount, which i told cx this is A GOOD thing. ordering icebin for dispensing issues.; ordrng 1 WPW10558424 (ice bin)"

We serviced a

WHIRLPOOL WASHER

Model MVWC465HW3

Near Richmond, VA 23237

Chris B.

Job Details: 07/11/2022

cx complaint unit will not agiatte inspected unit confirmed cx complaint found shifter to be faulty replaced shifter tested unit working as desighned

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS0

Near Owings Mills, MD 21117

Brian R.

Job Details: 07/11/2022

replaced parts ordered and tested and checked unit. no leaks seen and unit filled and ran and drained as it should. unit now checks. job complete.

We serviced a

WHIRLPOOL WASHER

Model WTW7300DW1

Near Owings Mills, MD 21117

Brian R.

Job Details: 07/11/2022

cx complaint is unit still acts the dsame even after all the parts were replaced. checked codes and foung F2E1 UI Stuck Key and F7E0 Loss Of Power. ran tests and put a few things in on quick wash. put some towels in unit and unit does have a scrap when turning what seems to be coming from stator. will order clutches with new stator and motor as it seems the mags are scrapping together. per codes will replace control as well. as soon as approval is given and parts are in office will schedule.; ordrng 1 W10754158 (Stator Motor) and 1 W10734521 (Clutch) and 1 W10754161 (Rotor) and 1 W10812422 (Control) and 1 w10754448 (Clutch)

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Richmond, VA 23229

Joseph D.

Job Details: 07/11/2022

"replaced sump, and diverter assembly, tested unit, no error codes or leaking present. diverter quiet. working properly. unit is NOT affected by service pointer regarding heater bushings. Its serial number is out of range and had nickel colored bushings. unit now working properly."

We serviced a

KITCHENAID DISHWASHER

Model KDTE104ESS1

Near Washington, DC 20009

Dustin F.

Job Details: 07/11/2022

"CX Complaint: LEaky DishwasherInspected unit, ran Unit through Service diagnostic cycle visually confirmed Sump Is Leaking around diverter. Also Confirmed Drain Pump has continuity. CX is paying service Fee, and wants to shop around for new unit. Leaving CX quote for repair with CX."

We serviced a

WHIRLPOOL DRYER

Model WCD3090JW0

Near Washington, DC 20010

Dustin F.

Job Details: 07/11/2022

CX unable to provide M/S. CX has sticker card from delivery but unit has no M/S sticker. CX will contact WP for New M/S Sticker so warranty can be verified.; saved tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Conway, SC 29527

Jason T.

Job Details: 07/11/2022

"CX complaint, control panel assembly loose on the cabinet, found set screw loose on the cabinet not allowing the panel to align properly with the cabinet. Removed and reset the screw for proper control panel to cabinet alignment, verified all unit functions for proper operation.. working as designed."

We serviced a

MAYTAG DRYER

Model MED6200KW0

Near Williamsburg, VA 23188

Gill G.

Job Details: 07/11/2022

verified cx complaint of unit rattling durning operation. disassembled unit and tested by adding one component at a time to reproduce noise. found front panel not secured to cabinet and leaving a gap that rattled. completed reassembly and tested. ran unit for 25 minutes and could not produce noise from complaint. unit is working as designed.

We serviced a

KITCHENAID REFRIGERATOR

Model KBLO36FTX03

Near Alexandria, VA 22308

Richard B.

Job Details: 07/11/2022

"CX complant. No ice , Inspected unit and found after CX replaced ice maker and optics , Ice maker is missing original bail arm , CX will try and find it and install himself , Otherwise he will call us back charged 120/ RB"

We serviced a

JENN-AIR REFRIGERATOR

Model JF42NXFXDE02

Near Centreville, VA 20120

Daniel J.

Job Details: 07/11/2022

left three lights out jumped all three than the bottom right light came back on per service pointer ordering 12 led three point lights w11606409; ordrng 12 W11484836 (three point leds)s

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHB08

Near Richmond, VA 23235

Joseph D.

Job Details: 07/11/2022

"cx complaint of unit making loud grinding noise, did confirm complaint. all fans and air baffle sounds are within spec but the icemaker makes a loud grinding noise upon ejection. must replace icemaker to eliminate excessve noise. explained to cx that even a new perfectly working icemaker and valve will make some noise, but this one is very loud when compared with others. ejecting ice slow.; ordrng 1 W11546935 (icemaker)"

We serviced a

WHIRLPOOL RANGE

Model WGE745C0FS01

Near Laurel, DE 19956

Michael E.

Job Details: 07/11/2022

Replaced main harness as per previous diagnosis. Tested and still having problem. Ordereing light harness and marking cooktop harness and element for return visit just in case. Cannot rescheduyle due to SO part; ordrng 1 W11172531 (harns-wire)

We serviced a

AMANA REFRIGERATOR

Model ARB8057CSL

Near Reston, VA 20191

Christian C.

Job Details: 07/11/2022

Installed evap harness. Heater came on. Cx paid in full.

We serviced a

KITCHENAID REFRIGERATOR

Model KSSS48QTX03

Near Hyattsville, MD 20782

Dustin F.

Job Details: 07/11/2022

"CX COmplaint: ICe maker not making iceInspected unit, performed diagnostic test via service matters, when jumping L and M during the test to put ice maker into harvest it WOULD not respond. Then Taped door switch and ICe level door while having ice maker calling for ice. Tested voltage between L and M and got 0 volts. Also tested Between L and H and got 15v. Replaced icemaker, Right after replacing and putting power to the unit, ICE maker filled and went through a full cycle. Job Complete, charged CX via card"

We serviced a

KITCHENAID RANGE- ELEC - W/

Model KOCE507ESS11

Near Baltimore, MD 21209

Keith H.

Job Details: 07/11/2022

cx complaoint is mw door sometimes pops open inspected unit tested the door hinges SEEM fine. i tested it and it worked i was able to convince cx to make sure the door closed firmly to combat the weight of door/handle and it should be fine

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM06

Near Dale City, VA 22193

Robert W.

Job Details: 07/11/2022

CX Complaint is the unit isnt dispensing ICE. Inspected unit and found the seperator door not opening properly pulled seperator and adjusted and tested unit unit is now dispensing ice properly.

We serviced a

JENN-AIR REFRIGERATOR

Model JF42NXFXDE02

Near Fairfax Station, VA 22039

Robert W.

Job Details: 07/11/2022

Cx complaint is the FC door panel fell off FC door. Inspected unit and found the FC door itsself is good the door panel has come off inspected door panel and found the holes on panel are stripped out and screws wont secure door in place looked in parts list for new panel and no part for panel. Called techline and explained issue

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF540CWBB00

Near Pikesville, MD 21208

Keith H.

Job Details: 07/11/2022

all gaskets are torn need replacing; ordrng 2 W11368721 (gasket)s and 1 W10436252 (frz door gasket(blk))

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Springfield, VA 22153

Robert W.

Job Details: 07/11/2022

CX complaint is the unit display not working. Inspected unit and found the console is seperating whaich has caused the UI to fail unit is getting good power UI isnt displaying anything. Ordering Console and UI; ordrng 1 W11460908 (Console) and 1 W11460962 (UI)

We serviced a

WHIRLPOOL DRYER

Model WED9290FW0

Near Fairfield, PA 17320

Bernard M.

Job Details: 07/11/2022

"Cx complaint unit makes noise while spinning. Ran on normal cycle and could hear screeching noise below. Accessed and removed drum and found the idler pulley bearings are tight causing the noise. Rollers checked OK. Ordering idler pulley, once part is in contact cx to reschedule. Cx paid for full repair.; ordrng 1 W10837240 (idler pulley)"

We serviced a

WHIRLPOOL WASHER

Model WFW94HEXW2

Near Rockville, MD 20852

Julian H.

Job Details: 07/11/2022

CX complaint about broken baffle to replace baffles on this model drum and tub have to be taken apart is almost like doing a tub replacement job 2 TECHS 2 COUNTS GAVE CX A QUOTE AND WILL CALL US BACK IF DECIDED TO GO WITH REPAIR; ordrng 1 2TECHS (STACKED UNIT 2 COUNTS)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SMYW4

Near Spotsylvania Courthouse, VA 22551

Tanner B.

Job Details: 07/11/2022

"CC the rh door falling.. bottom of rh door broken and falling off hinge.. the plastic had hairline crack, when opening door it failed..; ordrng 1 LW10353181 (rh door)"

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EHL01

Near Arlington, VA 22207

Jason A.

Job Details: 07/11/2022

CX complaint FRIGE no cool. Replaced RC evap & check for leaks. Ran vac & filled with 4.50 OZ R134. Good frost pattern & pressures. 1.54W test 38 100% > JJ

We serviced a

MAYTAG WASHER

Model MHW5630HW0

Near Wilmington, DE 19808

Taylor F.

Job Details: 07/11/2022

"Cx complaint is unit not responding. Tested inspected and verifed complaint. Found the UI not responding. Finally got console into diag mode and unit was displaying f6e2 error code for communication fault. Quoted cx for a new console (saved quote). Cx paid sercive call . if cx calls in to continue repair, W11294861 (console) is needed"

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