cx complaint unit is sparking.inspected unit and found unit to work at times and sometimes just spark randomly.also found unit control to barely respond.have to hit certain buttons hard so it register button.unit will need a spark module and main control WPW10556708 0 tribles and whirlpool; ordrng 1 WPW10556708 (control)

"installed board and tested unit. unit made a loud electrical zapping noise and did not heat. took unit down and tested again. found transformer is still not getting voltage. called techline, they had me check voltage at 4903 relay. relay has 120vac in stand by, voltage drops out when unit starts running. found transformer is now getting 120vac, still no heat. replaced mag with VS part and tested again. unit is now working as designed.; ordrng 1 WPW10693025 (magnetron), used 1 WPW10693025 (magnetron) from stock"

Installed parts and tested unit and unit is now as designed.

"mw cooktop light not shutting off, tried new bulb, verified incandescent. triac shorted on control board, unit will need new control.; ordrng 1 W11182110 (control)"

"food freezing in rc. ran test 3, damper much louder than normal. replaced damper, retested, working properly. also advised cust how airflow works, to keep vent and back of shelves clear."

Sr#7734153400Cx complaint of unit dancing and loud banging. Did confirm new suspension is having the drum sit way to high. Called techline and they agree. Will need to return with new suspension.; ordrng 1 W11130356 (Suspension)

cx complaint unit is leaking.inspected unit and found unit drain clogged.removed all ice and cleared draintube and unit is now draining

"cx complaint no ice, checked unit found br and w wires seperated on lower fc door at hinge, advised cx to contact office upon delivery.; ordrng 1 LW11038917 (dor-fip)"

Cx complaint unit won't start. When arrived restored power and door unloccked with clothes and water inside. Water was leaking below unit from torn bellow. Drain pump came on but wasn't removing water. Entered diag and found error code F8E1 long fill. Cx stated unit would take awhile to fill before washing. Removed water inside basket and instructed cx to not use. Ordering valves and will use bellow and drain pump on return. Once approved contact cx to reschedule; ordrng 1 W11316255 (hot inlet valve) and 1 W11316256 (cold inlet valve)

"replaced icemaker. tested unit, still no water coming into icemaker. cycled icemaker again to test voltage to valve but this time water started spraying all over the place when it filled. found ice in fill tube. removed ice and tested. icemaker filled correctly this time. advised cx that sometimes fill tube can freeze up from inactivity or it could mean valve is seeping. advised cx to monitor and call back if issue persists. if cx calls back, send tech with valve(WP12544124)"

"A very annoying grinding noise midway thru a cycle. Turned drum by hand, no noise heard. Run unit on time dry at 40 min. Cx says at half way point it will start making load noise. Heard noise from drier. Seams to be the belt slapping against the drum. Ordering belt and pulley.; ordrng 1 W10837240 (Pulley) and 1 661570V (Belt)"

"Installed parts, tested unit, unit working as designed."

Cx complaint unit has no power have tried tripping the breaker multiple times and does not work. Inspected unit and found had zero power looking at the UI. Could not get anything to work. Began to take apart unit and after I removed the UI I check power coming out of the ui power cable which I had .667vac. At that point I had shut the power off to unit and plugged in new UI and we had power. Put into diagnostic mode and found two error codes F6E6 and F6E9 which both state losing communication to the control board. Clear error codes and tested unit at 350 degrees. When unit go to about 300 degrees the unit cut off again. Unit did not trip breaker it just shut off. I then inspected the the main power wires at the conduit box and had no burnt wires. Reset power and ui came back on. Check for errors and had the same error codes. Unit is going to need a new oven control boards. Unit does also have a light bulb out on top oven that needs to be replaced. Ordering parts for return visit. ; ordrng 1 Wpw10472384 (Bulb for oven) and 1 W11179310 (Oven control board) and 1 W10801665 (Control board w/ power supply)

Cx complaint of poor cooling. Did confirm frozen evap due to unit not defrosting. Units thermistor is reading around 34f while being frozen in a block of ice also found heater not recieving power while in diagnostic.; ordrng 1 W11546681 (Harness) and 1 W11546690 (Control)

"replaced latch then tested, lid now closes all the way and locks. unit is good"

"Cx complaint bottom rack is not getting clean. Inspected unit and found no error codes again. Used clear door and ran a normal cycle. Watched the unit switch between all 4 sprayers in the right order. Water was also getting hot. Asked Cx when they start the dishwasher how they start it. Cx stated they press start,start which triggers the pro wash. Using clear door again ran the unit on prowash. Unit went through all 4 sprayers perfectly. After words unit drained water and at about 2.3hrs. Water filled back in unit and dispenser door popped open. Unit is working as designed. Cx is going to try different soap and normal wash and see what happens. Unit is working as intended."

"CX complaint: loose door handle. Tested and verified complaint. I tightened the door handle, tested unit and it is now working properly. Job is complete"

met foreman on site informed there isnt and documents when brought as a purcahse ordernew construction house not yet sold he called whirplpool and wasnt happy wwith the asnwers spoke with office informed it would have to be built as a one stop program ticket to be covered installed water unable to test no power cord oniste unable to reach foreman who left after speaking with whirlpool unit has damage to door and also kickplate and screws W11545318 W11416371 2-W11545329; saved tckt

"cx complaint, cracked liner. repaired with liner repair kit. unit working as designed. job is complete."

repalced dispenser and all other parts ordered and unit still leaked . i found the unit leaning forward becasue of floor and feet not raisesd so i leveled unit tested it multple times and unit no longer leaks

"Upon arrival CX declined service, stated they had bought extended warranty from home Depot advised CX to get in touch with home Depot"

Washer sounds like it is jumping through the cycles (banging noises). No fault codes found in unit. DID A self run test on unit. Nothing happened. Put unit in drain and spin to see if basket sway is the problem. Water valve calling for water is making pipes bamg in the walls. Unit working properly. No parts needed.

Error Messages EE01 and F09.removed lid and checked connector at j17. J17 connector is tight. Did a drain pump test. Can hear drain pump not pushing out water. No blockage at hose. Removed water and drain pump. Drain pump not functioning. Needs new drain pump. Installed new drain pump. Test for leaks no leaks. Unit working properly.

"cx complaint unit not cooling in fridge , checked unit and found evap fan not turning , disassembled unit and checked for proper vac to fan all connetions checked good evap fan has lose connetion where fan plugs into unit will need a new evap fan for repair ordering all parts for repair .; ordrng 1 WPW10128551 (evap fan) and 1 W10121318 (grommet) and 1 W10121318 (clip) and 1 WPW10167023 (shroud) and 1 WP2169142 (evap fan blade)"

Cx complaint is frost build up in the freezer. inspected and verified complaint. found top right corner section of the fc gasket not sealing properly. cleared frost build up in freezer and heated gasket to reseal. door now seals properly and unit is working as designed. cx paid $120 service call. job complete

"Detergent Dispenser Lid will not Opern or Close - Dishwasher. Opened door, removed lower rack. Removed door skin, used flat head to remove dispenser. Installed new dispenser. Removed 2 plastic fasteners and removed original heater element. Installed new heater element and 2 plastic fasteners. Put unit back underneath counter top, checked unit for leaks, no leaks found. Used dispenser and heater element. Unit working properly."

"cx complaint my side by side fridge makes a loud humming noise, the center pillar gets very hot to touch, . . . checked unit found 38 in fridge and 2 in freezer , checked all major componets and found condensor fan not running , checked and found wire not fully seated in connetor , reseated and checked all connetions . all fans and compressor is now running . unit is running as designed ."

"cx complaint of terminal block melted,confrimed terminal block metled called saftey spoke with Kent,replaced wire harness as damaged was to far up on harness to repairs ,replaced harness tested unit works as designed"

"cx complaint right side upper rack adjuster is broken. inspected unit and and found right side upper rack adjuster is broken and doesnt stay in the slider. also notice left side postion clip was missing. qouted cx for both parts installed and cx accepted repair ordering 1 (WPW10546503), 1 (WPW10195840). charged cx $321.29. cx paid in full. i did make sure right side adjuster does come apart easily. called TC (1536989855) to get part Xparted. part will be shipped to office with a PO of the CX PO #; ordrng 1 WPW10195840 (positioner) and 1 WPW10546503 (adjuster)"

Cx complaint unit is not spinning as fast as it used to. Inspected unit ran universal test mode. No issues. Power cycled unit. Put in 2 towels from cx and did a rise and spin. No issues. Unit spun at max speed. Cx paid for service call.

location opens at 10am; saved tckt

"cx complaint unit is not working.inspected unit and got error codes f7e1,fae3, fae2, and f9e1.rand service test and unit motor woudl not unction.also found unit element to have copper bushings.also vent fn would not work.unit will need motor , element and vent fan W11414073 8 tribles; ordrng 1 W11414073 (fan)"

"replaced control, tested unit. unit is now working properly. found dead roaches on control. sprayed roach spray on control and double bagged it inside the box."

"Cx complaint unit not cleaning clothes. Was able to access unit and found f7e1 error. Ran diagnostic and found unit to fill, lock and drain and make noise like its spinning but not move. Checked under unit and found that the splutch nut backed off and the pulley was grinding through the shield and had caused belt to come off and get jammed in the motor pulley and melt. Will need parts for repair all of which are in stock so setting return for Fri 7/22/22; ordrng 1 W11283592 (motor) and 1 W10721967 (splutch) and 1 W11239857 (belt) and 1 W11409708 (shield)"

"Installed control, tested unit, unit working as designed."

"replaced control, actuator. calibrated and tested unit working as designed"

"replaced valve and unit harness, tested, unit working as designed."

Installed interlock switches and MW appliance manager. tested unit. job complete

"cx complaint, broken adjusters. replaced adjusters per pre-id. tested unit, unit working as designed. job is complete."

Cx complaint unit RC evap is rusting. Inspected unit found RC evap drip pan rusted. Found mastic tape eroded and parts of it on the RC evap. Copper tubing corroded as well. Evap fan working well. Needs SS repair 3 count. Cx paid for service call.; ordrng 1 WPW10643261 (RC evap) and 1 WPW10143759 (drier) and 1 W10779331 (compressor) and 1 W11506635 (coupler)

No additional parts are needed. Capacitor failed due to the oil from the gearcase.; saved tckt

Cx complaint heating element service pointer. Inspected unit and found brass fittings on heating element. Removed unit and replaced with new elements. Re installed unit and tested unit. Found no leaks and water started to heat. Unit is now working as intended.

"installed drip pan per previous, tested all ops ok"

ice build up at bottom of icemaker test 57 passed fill test good not the entire bin freezing but ice on bottom of icebin found ice door gasket in up right not seating against door ordering ice door ice maker and vavle gaskets to fridge section properly seated ice chute closing correctly after paddle is pressed; ordrng 1 W11268536 (ice door) and 1 W11579560 (icemaker) and 1 W11482383 (dual valve)

"cx complaint needs glass on oven door replaced. physical damage exist. checked unit found badly damged door on unit , checked over unit , unit will need whole new door for repair along with glass , ordering all parts for door rebuild , ordering new handle too sense handle on unit is bent . ordering all part for repair to be done .; ordrng 1 WP9761344 (liner door) and 1 W11399628 (glass door) and 1 9761501 (RETAINER) and 1 WPW10409946 (door) and 1 WPW10031790 (screw) and 3 WP355214 (screw)s and 1 W10761014 (door trim) and 1 WPW10299225 (hinge) and 1 WPW10299227 (hinge) and 1 WPW10310922 (door vent) and 1 W11398742 (handle) and 1 W11502236 (door strip) and 1 W11178521 (nametag)"

replaced door latch then tested unit started and runs and sounds good. collected for labor unit is good

"cx complaint of unit not finshing cycle,checked unit to find the following error codes F3E1,checked unit to find that the pressure hose kinked,reajust pressure hose tested and calibrated unit works as designed"

cx complaint doors where off fc door higher leveled doors and cycled ice maker tested good.

"cx complaint ice and water doesnt dispense, when paddles pressed no light or display activation, initial thought ui but tested with new paddles and worked replaced both paddles from pre-id, tested all ops ok, collected $420.98 visa cx paid in full"

cx compliant unit leaks water from door inspecetd unit confiremed cx complaint found two screws to be stripped on dispencer on right side unit willn need dispencer and inner door; ordrng 1 WPW10671905 (dispencer) and 1 WPW10254545 (gasket) and 1 W11612333 (inner door)

"Cc the unit inlet cover melting . informed cx that oil can do this. cx ordering cover themselves , job complete"

Repaired unit tested working as designed

Cc the unit wouldnt start. found blown start cap; ordrng 1 W11395618 (cap)

"CX complaint unit had stopped cooling everything in freezer was thawed on arival unit was running possible issue with control CX was unable to provide more details, ordering control and sensor; ordrng 1 W11496884 (Control) and 1 WPW10384183 (Thermistor)"

cx complant of noise in unit found the new damper that was installed is making alot of noise need new damper; ordrng 1 W11236851 (damper)

replaced cracked/faulty lid and levelled unit. working properly. no errors codes or complaints.

"Cx stated unit not cooling inspected tested and verified cx complaint installed parts per previous diag tested unit , unit is now operating as designed job is complete."

"cx complaint of unit being loud and not spinning properly. confirmed complaint, unit with weaked or smaged suspension. tub riding front of unit with legs extended. mjust replace suspension please.; ordrng 1 W11396716 (dampers)"

cx says the damper is making noise when the wind blows. they have an hvac company coming tomorrow to check the house pressure switch. cx has a roof mounted exhaust. there is no wind today and i can hear the damper opening and closing good. left messages with the office about this unit.; saved tckt

cx complaint fc and top rc lights out replaced the fc lights unit checked good no errors in dia and tested mode cycled properly no issue 371.87 collected; used 1 W10695459 (module) from stock

"CX complant , Long drain error code. Inspected unit and found f9e1 error code. Washer is tight up against a wall and wont lean back and in a drain pan, Will need two techs to access drain pump and clean out filter or replace pump. TWO TECH , CX paid in full. RB"

replaced the orfices in rf burner checked good now and replaced the left oven u.i. and now the oven working before the u.i. would just beep and not engage to bake option.

Cx complaint is that the unit is frosting in the FC again. Upon arrival I found that the unit was unplugged and the FC door was open. I removed the control and tested the thermistor circuit and the heating circuit and found that the THermistor was reading 2.58 K Ohms and the heater circuit was reading 88.7 Ohms. I am ordering the control. Please contact cx when the parts are available to schedule the retrun visit.; ordrng 1 W11546690 (Control)

replaced the lower harness still f7e7 and basket not moving called tech line told to reorder the control and console 7733886542replaced console first than if still issue acu next.; ordrng 1 W11478526 (PANEL-UI) and 1 W11419171 (Whirlpool Washer Control Board) and 1 W11614635 (FILTER)

Cx complaint is that the unit is not spinning. Upon arrival I foudn that the drum is bound up and will not turn. I removed the kick plate and the blower cover and found that a sock had made it to the blower and gotten jammed. I removed the debris and the unit is now functioning as intended. Job complete

"cx complaint of unit not making ice, took temps of 0 in ff,35 in ffc,12 in ice bin,ran tested 56 E0,ran test 57 harvest .ran tested 58 temp warmer then harvest temp,ran fill hear and confrimed fill,aslo checked optics, was advise to drop temp to -5 in freezer tested unit works as designed"

Cx complaint is that the unit is not cleaning the dishes on the top rack. Upon arrival I found no error codes. I found that the unit is spraying but the upper arm is not moving. I removed the spray arm and found debris in the jets of the spray arm. I was able to remove the debris and then tested the unit. It is now spraying as intended. Job complete

"Cx complaint water leaking from freezer.Inspected freezer, found clogged drain and ice on the bottom. Removed ice, unclogged and then tested drain. Unit good to go."

wrong parts were sent as the metal rails are needed and the whole case for water fliter houseing needed for repairs reordering all parts needed; ordrng 1 WP67006331 (Refrigerator Water Filter Lid) and 2 WPW10120018 (Refrigerator Freezer Drawer Slide Rail)s

cx complaint unit is not heating.inspected unit and found unit getting 240v and having good air flow.got error codes f4e4 and f3e6.tco is open.unit will need a new tco kit and moisture sensor harness WPW10298258 26 tribles will also need a 2nd tech due to unit being stacked and have to pull out to make reapir; ordrng 1 WPW10298258 (harness) and 1 2ndtech (2nd tech)

"cx complaint of unit shuttting down was unable to duplicate,took temp readings of 0 in ff,38 in ffc,found water in bottom of ffc found that the drip pan bow ordering parts needed S-Code to cover Labor only: S16360 evap fan failing break down as follows1/W11087438,1/W11457241service call break down as follows service call 120.00parts 190.84shipping 15.00labor :Labor only: S16360sub total 325.84tax 11.45grand total 337.29deposit 337.29; ordrng 1 W11087438 (Evaporator Fan Motor) and 1 W11457241 (PAN-DRIP)"

Inspected the unit. Found that the cx is saying that the Washer isn't fully Draining the clothes at the end of the cycle. Ran Service Diagnostics on the unit. Error Codes are Free = over sud error. Cleared error codes. Started a Normal cycle. Showed the cx that they are putting to much soap into the unit because no soap was added and there are still suds. Cx is using Pods. Advised that the cx switched to liquid. Unit is working as Designed.

"cx complaint of unit making a noise,checkedu nit to find no error codes at this time,examed unit further to find that the splutch screw had backed itself off ,reseated splutch tested and calibrated unit works as designed"

"cx complaint of non uniform cooling in fridge, did confirm complaint, found damper not shutting when diagnostic mode asked for damper to open shut, replaced damper, frost pattern good, damper now sealing and unit working properly"

CX complaint is no cool in rc. Inspected unit and verified cx complaint. Evap frozen over. Pulled cover and found harness defective. Not going into defrost. Ordering evap harness. Cannot reschedule due to part availability; ordrng 1 W11546681 (evap harness)

CX complaint unit not cooling in fresh food compartment or in freezer check the unit found unit low on charge found oil on suction tube on evaporator ordering sealed system repair; ordrng 1 W10836706 (Evap) and 1 WPW10507886 (Compressor) and 1 W10843121 (Drier) and 1 3ctss (3ct ss)

"CX complai t is that the unit is not heating. I found that the utni willeed 1 magnatron (W11391712) and 1 transformer (W11545871). Once the parts are avalible, please have someone form the office call ot set a return date.; ordrng 1 W11391712 (Mag) and 1 W11545871 (trans)"

replaced all led modules and made sure theyre all shining inside unit. tested unit. unit is now working properly

cx complaint is unit not cooling inspected unit and found the evap heavily overfrosted. will need new defrost control and thermistor 2 count job for defrost; ordrng 1 W11546609 (control)

"Cx complaint wet clothes at the end of the cycle only using wrincle control or quick wash.Ran test mode, found no errors. Ran a full test cycle with no issues, the unit spinned to max speed wirth no vibrations or out of balance. Called tech line, spoke to Robert, after a research on this issue he advised that ther is nothing wron g with the unit but it is probably a load related issue. Advised Cx"

"CX complaint is low ice production. Verified complaint. FOund ice bin lodged into compartment. CX stated that it came like that. Also found dual valve not working properly. Ordering bin, valve and Ice maker . Cannot reschedule due to FBO parts needed for repair.; ordrng 1 W11548535 (valve) and 1 W11185686 (ice-contnr) and 1 W11548540 (ice maker)"

"Installed parts, tested unit, unit working as designed."

cx says he was sitting in the room and no power flickering the unit made a beep and the display then showed 00:00. this has happened at least 3 times now. the unit is heating good. replaced the control and tested. the unit is heating good.

"cx complaint unit tripping gfci, checked unit, found amperage abot 4-5 amps during spin and agitation, motor windings at 9 ohms, found oil leak from bearing in gearcase causing excessive friction during spin and agitate, quoted cx parts w11393685 garcase, W10734521 slider, labor, shipping $15.00, tax $16.94, total, cx unsure if repair or replace at this time."

CX complaint: door switch came apart and bent bar in RC door. Tested and verified complaint. I replaced door switch and tested and unit is working properly. Ordering bar for RC shelf. Unit is still in the firstr 30 days. Documented dented bar in pics. Scheduled next visit for 7/27 AM prefered.; ordrng 1 W11170805 (trim-door)

Cx complaint door is swinging open and door still is to hard to open. Inspected unit and found door was still pretty hard to open. Pulled unit out and removed drain line. Performed service pointer W11604003. Re installed drain line and tested unit. Now much easier to open. Checked the leveling of unit and found front to back we were pretty level and left to right we were about 1/16 off favoring the right side. Re leveled unit and now door doesnt open as fast. Unit is now working as intended.

"cx complaint, condensation in dryer. tested unit, verified complaint. tested unit, found poor aiflow. pulled vent, tested again, airflow is fine. reccomended cx have vents cleaned. job is complete."

"CX complaint unit not working checked unit found bad UI, replaced UI tested working as designed."

Cx stated unit door is not sitting correctly inspected tested and verified cx complaint found inner door is defective causing outer door to be out of line ordering inner door cannot reached at this time due to SO part. ; ordrng 1 W10902192 (Inner door)

"cx complaint of unit not dispensing water and ice and rc not cooling. Checked unit and found evap frosted over. Control is seeing thermistor and is in range. Defrosted unit and found brown wire feeding voltage to heater not seated in connector causing no defrost. Properly secure pin into connector and seated connector, activated heater and confirmed defrost function. Checked water pressure and no water pressure fed to unit cx needs to call a plumber to correct water flow. Unit is working as designed."

"Cx stated unit is making loud grinding noise during fill wash and spin cycle inspected tested and verified cx complaint found gearcase leaked oil all over the bottom of unit soaking splutch actuator and capacitor in oil. Gave cx quote for gearcase splutch actuator and capacitor, cx accepted quote and paid in full by check. Reached for Monday 7/25/22; ordrng 1 W11454741 (Gear case) and 1 W10913953 (Actuator) and 1 W11158830 (Capacitor)"

"CX complaint about not able to selected start found an issue with button and holder not holding control button causing a technical failure mw will not start a cycle replaced them with preid and VS parts were installed less than 1 yr ago tested and working; ordrng 1 W11086664 (button), used 1 w11086664 (button) from stock"

As per previous visit was able to access unit and replace parts. Tested unit and unit now checks good no further work needed

CX complaint is burners not working. Tested unit and verified CX complaint. Found Element was faulty. Also couldnt get stovetop light to go off. Replaced switch and unit is now working properly. Job is complete

unit has fab sofenter leaking splice need pocket; ordrng 1 W11550898 (bezel) and 1 W11569112 (pockt sffener)

"Replaced motor capacitor, unit tested with cx . the washer machine working ok"

cx complaint unit not powering on checked unit verified 120vac from outlet called LR was advised to check motor windings and drain pump motor winding were at 5.5 and 5.8 drain pump ohmed at 1.8 ohms which is out of range indicating bad drain pump quoted cx $120.00 service call $110.00 labor $316.12 parts $15.00 shipping $18.97 tax totaling $580.09 cx unsure if repair or replace at this time cx paid service call fee leaving remaining balance of $460.09

"cx cimplaint of non running unit did confirm complaint, sump motor unable to run. f7e1 errors exist. heat faulty, no evidence of leaking but outdated heater is installed. must replace heater and sump assembly. sump motor has power, yet will not run.; ordrng 1 W11416362 (sump motor)"

cx complaint is unit too cold inspected unit put into diagnsotics no errors found. tested at 350 . then did temp check that read 358. unable to duplicate issue

"Cx stated unit is not cooling properly inspected tested and verified cx complaint found RC temp is at 73 degrees and FC temp is at -1 exposed evap to inspected found defective evap fan motor. Replaced fan motor with one from pre-Id parts tested unit, unit is now operating as designed job is complete."