We serviced a
MAYTAG WASHER
Model MHW5630HC2
Near Dover, PA 17315
Drew B.
Job Details: 06/23/2022
helped BM and removed shppping bolts
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Wilmington, DE 19808
Taylor F.
Job Details: 06/23/2022
"Cx compalint is unit not washing. Tested inspected and verifed complaint. Unit had fault code for motor fault. Replaced sump from pre id and unit is now working as designed. Supply line going to the dishwasher has a slow drip, made cx aware of the issue and they are going to contact a plumber to resolve the issue. Job is complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Springfield, VA 22153
Robert W.
Job Details: 06/23/2022
"CX Complaint is unit is leaking water. pulled FC evap cover and found the drain pan is not sitting right bent up to allow water to drain properly, checked drain tube and its working properly ran wire down drain hole and its clear, Checked door seals and there sealing properly. Put evap cover back in place and unit is working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ01
Near Richmond, VA 23237
John P.
Job Details: 06/23/2022
Installed control and clip after removing ice from evap.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Chesapeake, VA 23324
Zachery R.
Job Details: 06/23/2022
"upon arrival unit was unplugged, plugged unit in, pulled amp draw, compressor reading .1 amps, spoke with AR advised to check heater if heater is good, order sealed system components to complete repair. also ordering control for back.; ordrng 1 WPW10143759VP (drier-uv -) and 1 W10913906 (coupler) and 1 4387444 (evap repair) and 1 W11370574 (compressor) and 1 W11504415 (coupler) and 1 W11504431 (lockring) and 1 W11506619 (lockring) and 1 W11546692 (evap) and 1 W11504448 (lockring) and 1 W11506620 (lockring) and 1 W11566891 (control)"
We serviced a
JENN-AIR MICROWAVE
Model JMW2430IM03
Near Crownsville, MD 21032
Andrew H.
Job Details: 06/23/2022
Customers complaint is the unit has F1 E4 error code. I replaced appliance manager for a previous service visit. I powered unit on and tested. unit worked for the first couple times without any issues third and fourth try F1 E4 error code came back up inspected unit found for microwave 4903 relay power issue I noticed as soon as I opened up the micro wave door the error code presented itself. I found door switches in line with 4903 relay from l1. Unit is detecting interference or poor connection in door switch. Unit will need new door switches but have to order harness to obtain door switch assembly. Door switches should be the only part that needs to be replaced. Primary door switch is the issue that's in line with 4903 relay on appliance manager board. I called the office and spoke with katie. Katie rescheduled customer for 6/28; ordrng 1 W11449277 (Harness)
We serviced a
WHIRLPOOL WASHER
Model WTW6120HC1
Near Oakton, VA 22124
Carl R.
Job Details: 06/23/2022
"Grinding or Rubbing Noise - Top Load Washer. Cx had a recording of the sound. I listen to the sound and determined that the splutch or gear case is needed. Lifted the washing machine and removed the cover and and belt, and nut. Removed old splutch. Installed new splutch, belt, and cover. Put unit in spin test. No Noise. Unit working properly."
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Newark, DE 19711
Taylor F.
Job Details: 06/23/2022
Cx complaint is unit not washing. Tested inspected and verifed complaint. Found the pressure hose to be kinked where it comes off of the tub. Corrected pressure hose and unit is now working as designed. Job is complete.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Boyce, VA 22620
Ezra M.
Job Details: 06/23/2022
"new gearcase delivered defective, excessive movement in shaft. spoke with scott w/ techline, sr#7733951880 reordering gearcase.; ordrng 1 w11449841 (gearcase)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near North East, MD 21901
Alexander W.
Job Details: 06/23/2022
CX stated unit is not drying dishes very well tested inspected and verified cx complaint found control defective ordering control and heater just in case cannot resched at this time due to SO parts.; ordrng 1 W11087226 (control) and 1 W10518394 (heater)
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404ESS2
Near Winchester, VA 22602
Ezra M.
Job Details: 06/23/2022
"leaking. found unit was leaking from door and from distribution motor. unit will need new sump assy. cust does not want to proceed with repair, has another dishwasher already."
We serviced a
MAYTAG DISHWASHER
Model MDB9979SKZ0
Near Bear, DE 19701
Alexander W.
Job Details: 06/23/2022
CX stated top drawer is hitting spray arm. tested inspected and verified cx complaint. Found top of dishwasher panel was caved in pushed panel back out and tested unit checked for leaks. no leaks unit is operating as desgined job is complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Winchester, VA 22601
Ezra M.
Job Details: 06/23/2022
"junit unresponsive. found l1 line not connected at terminal, no power to unit. reconnected, ran diag cycle."
We serviced a
MAYTAG DISHWASHER
Model MDB8959SFZ
Near Galena, MD 21635
Alexander W.
Job Details: 06/23/2022
"CX stated unit not working at all. tested inspected and verified cx complaint. Found power coming in had a loose connection and found wire nut defective. installed new wire nut and tested unit, unit is now operating as desgined job is complete."
We serviced a
MAYTAG REFRIGERATOR
Model MFI2570FEZ12
Near Gettysburg, PA 17325
Sal R.
Job Details: 06/23/2022
"CX complaint is that the RC is freezing water . I found that the unit is opperating as designed. CX is placing items next to the damper causing produce and vegetables to freeze. I found that the Thermistor is ohming out a 7800 ohms in a 38 degree cab. I took temp readings with a thermacupling and found temps in the RC at 39. I called WP Tech Line and spoke with Joel. I was able to explain my findings and it was suggested to turn the FC temp up to 3 and the RC temp to 39. Monitor the freezing in the RC over a 2-3 day time frame. If freezing contiunes CX is to turn the RC temps up 1 degree and continue to monitor temps. Per WP Tech Line , unit is opperating as designed. Please see SR"
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Wilmington, DE 19808
Taylor F.
Job Details: 06/23/2022
Cx complaint is unit leaking. Tested inspcted and verifed complaint. Found the unit leaking from the left side where the track is mounted to the tub. Was able to tighten the screw and the leak stopped. Tested unit and unit is working as designed. Job is complete.
We serviced a
JENN-AIR FREEZER
Model JF36NXFXDE01
Near Severna Park, MD 21146
Andrew H.
Job Details: 06/23/2022
Customers complaint is the unit is making too much ice and ice is dropping down behind the bin onto the bottom of the freezer cabinet. Inspected unit found the alarm extension is attached the alarm is attached ice maker is full to the brim and overfilling spilling out of the bin. I checked the bail extension and the bail arm. They are attached and I'm able to shut the ice maker off. I'm finding that the ice maker is not sensing when the bail arm is going up to keep unit from making too much ice. Unit will need new ice maker and bailarm. Ordering parts. Part does not show in stock at tribbles.; ordrng 1 W11397192 (Ice maker)
We serviced a
MAYTAG FREEZER
Model MZF34X16DW00
Near Joppatowne, MD 21085
Milton J.
Job Details: 06/23/2022
Cx complaint unit not cooling again. Inspected and found evap frozen over badly. Pulled a resistance reading at the control for the evap thermistor and was 5.2ohms(about 50 degrees) in ice which is out of range. Thawed evap and installed new Evap Harness and Evap Thermistor. Also installed new Control out of percaution. Resistance on the element was 36ohms and getting 120vac in service test 3. Making frost pattern when put back in normal setting. Unit is functioning properly. -MJrob
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Ellicott City, MD 21043
Robert L.
Job Details: 06/23/2022
"cx complaint no power, found 120v at terminal, 120v into control, no LED on control, replaced control from pre-id, found bushings gone on heater replaced heater from pre-id, found unit had been leaking onto motor, while testing when motor came on it shorted main control again, sump seized and shorted due to leak, all parts and labor covers under S17304, ordering sump and control; ordrng 1 W11416362 (sump) and 1 W11410062 (control)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Magnolia, DE 19962
Andrew W.
Job Details: 06/23/2022
"Cx complaint is unit leaking/freezing from the ice maker. inspected and verified complaint. replaced ice maker from pre id and noticed a little dripping from the dual valve. replaced dual valve and ensured connections were tight. also check unit for levelness and unit was leaning forward a 1/4 bubble. ensured unit was level. unit is working as designed, job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model KUDE70FVSS1
Near West Friendship, MD 21794
Justin S.
Job Details: 06/23/2022
"before install i checked error codes. found a f9e1(slow drain) and a f8e2(incoming water under 90f). cx says the unit has been leaving water in the tub after every wash but they have noticed the control will black out after a couple hours in the wash cycle. the thermal fuse(cx), drain pump(cx), inlet valve(cx), float switch(cx), hose with check valve(cx), main control(via). called tech support and spoke with a rob. he said to replace the fuse with pigtail. cx has a second W10258275 fuse to replace. replaced the fuse and ran the diagnostic again. the unit failed with a f8e2(>90) again. cx needs to leave the hot water heater on. file number 7733957492"
We serviced a
WHIRLPOOL WASHER
Model WED5050LW0
Near Williamsburg, VA 23188
Lucas R.
Job Details: 06/23/2022
"tested unit found noise from motor, bolt holding motor mount to chasis loose, tightened bolt, tested, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Newport News, VA 23605
Jason T.
Job Details: 06/23/2022
"Cx complaint, cubed-crushed ice not dispensing, per cx had stated the ice container will not turn with loose ice. Also found the auger motor shaft-yoke turns by hand. Ordering parts to complete the repair, dispatch will call to schedule a return visit, cx agreed.; ordrng 1 W11310391 (Auger Motor) and 1 WPW10309864 (Divider) and 1 W11185686 (Ice Bucket)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ
Near Alexandria, VA 22314
Dustin F.
Job Details: 06/23/2022
"CX Complaint: BrokenDoor, not dispensing waterInspected unit and found, the dual valve was stuck shut. Replaced then tested unit, everything running as intended. Had to order the stainless doorhandle, within 30 days and the handle is cracked. ordering 1 door Handle W11123099 (stainless) the Freezer door was sent with me ( wrong door) CX Is requesting that i personally come back with the right door to replace. Before i replaced the dual Water Valve Found the water valve under the CX sink was stuck open, and informed the CX. I did not mess with it out of fear of causing damage.; ordrng 1 W11123099 (Door Handle ( Stainless))"
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Williamsburg, VA 23188
Lucas R.
Job Details: 06/23/2022
"cx complaint unit not heating, checked unit found L2 missing at terminal, voltage as followed, L2-N 6 vac, L1-N 123 vac, L1-L2 107 vac, advised cx to contact electrician, also found door hard to close, adjusted strike to allow proper closure, tested, unit working as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model KDPM604KPS0
Near Ellicott City, MD 21043
Robert L.
Job Details: 06/23/2022
"cx complaint leaking left side, found leak from heater, bushings completely gone, minimal cabinet swelling (see pics) no damage behind, installed updated heater per TSP and s-17304, ran diagnostcis and tested all ops ok......parts and labor s-17304"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Williamsburg, VA 23188
Lucas R.
Job Details: 06/23/2022
"replaced door, heated gasket, verrified seal."
We serviced a
JENN-AIR DISHWASHER
Model JDPSS246LL0
Near Kensington, MD 20895
Roberto I.
Job Details: 06/23/2022
CX complaint dw not turning on.Found unresponsive UI unable to run diag.Power supply ok in the junction box. Found an issue with with L1 to control board connection. Seemed to be broken L1 wire or bad connection with the terminal. Replaced terminal an part of the wire to try to make the unit work temporarily but didn't work anyway. Unable to deterrmin if the problem is the terminal or the control board. Orderring control board W11572097 and main harness W11213034.; ordrng 1 W11213034 (main harness) and 1 W11572097 (control board)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Harrisburg, PA 17109
Fred G.
Job Details: 06/23/2022
cx complaint unit isnt cleaning dishes. inspected unit andf entered into diag and found error code f6e1. cleared code and ran a auto test. as soon as unit got to the wash cycle i could hear the pump sounded dry. opened door to find almost no water to unit. drained unit and found the shut off valve for the water supply. found valve to be seized. cant open it fully or close fully. cx needs plummer. unit checks good.
We serviced a
KITCHENAID FREEZER
Model KRFF507HPS00
Near Ocean View, DE 19967
Michael E.
Job Details: 06/23/2022
"CX complaint: lights flickering. Tested and verified complaint. With my LED tester, i isolated the top left front LED in the RC is the bad LED. Replaced LED, tested unit and it is now working properly. CX paid in full by check. Job is complete"
We serviced a
WHIRLPOOL MICROWAVE
Model KEMC308KSS01
Near Hummelstown, PA 17036
Justin L.
Job Details: 06/23/2022
With the help of FG was able to safely remove unit and replace part. Found bulb to be defective and will need reordered. Spoke to ML and setting return for Tues July 5 2022.; ordrng 1 WPW10440740 (light bulb)
We serviced a
MAYTAG MICROWAVE
Model MMV1175JZ0
Near La Plata, MD 20646
Robert A.
Job Details: 06/23/2022
Cx complaint that the unit's under light is not working as well as the fan comes on by itself. I inspected the unit to confirm the complaint. I found the fan is working fine at the moment. The light responds at the control board but still no light. The unit will need a new control board and light bulb. I'm ordering the part for the return visit. I collected the service call fee from the cx by CC. I left them with the quote.; ordrng 1 W11552021 (control board 56.00) and 1 8206232A (light bulb 5.09)
We serviced a
KITCHENAID O.T.R MICROWAVE
Model KMHC319ESS5
Near Fairfax, VA 22031
Carl R.
Job Details: 06/23/2022
"MW vent does not suck up steam. Talked with cx about the air vent to the microwave. The microwave is working as designed, no fault codes. Used the paper test to determine the air pull. The air vent are more covering the rear of the stove more so the than the front. So if the cx is cooking in the rear of the stove. The steam /smoke will go up. When using the front burners for cooking. The steam/smoke will just rise normally. No. Problem found. Unit is working as designed. No parts used."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Riviera Beach, MD 21226
Kevin P.
Job Details: 06/23/2022
"installed and tested new outer tub, job complete. model serial sticker would not stick to new tub so i put it on the back of the kick plate and taped it down with clear packing tape"
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Camden, NC 27921
Austin D.
Job Details: 06/23/2022
"cx compalint the unit is not turing on or drying. checked the unit and found that the thermal fuse was open. repalced and tested the unit. advised cx to have the vents cleaned out for better performance.; ordrng 1 wp3392519 (thermal fuse), used 1 wp3392519 (thermal fuse) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Goldsboro, NC 27530
Austin D.
Job Details: 06/23/2022
"cx coplaint the unit is not cooling at all. checked the unit and found that the compressor was short cycling. therefore, the unit will need a new compressor to resolve the issue. ordering all parts and sealed sytem tech to resovle the issue. compressor is on fbo.; ordrng 1 W11574734 (compressor) and 1 W11109499 (drier) and 1 R600 (R600) and 1 sealedsystemtech (sealed system tech) and 1 W11506635 (coupler)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Chesapeake, VA 23321
Anthony D.
Job Details: 06/23/2022
cx complaint that unit will not start checked unit to find thermal event at terminal block advised cx to have electrician fix issue and call office when done to schedule return vistin for diagnosis
We serviced a
WHIRLPOOL OVEN
Model WOD77EC0HS20
Near Bryans Road, MD 20616
Robert A.
Job Details: 06/23/2022
"Cx complaint that the unit is still giving an F8E0 error code. I inspected the unit to confirm the complaint. I tested both fans in component activation, the lower fan worked immediately the upper worked eventually. I preheated the upper oven to 350 degrees and it worked fine. I called techline to document the issue again, they asked me for the part # for the blower fan. They mentioned the part # is not the recommended blower fan assembly (W11598119 not W11248652). I'm ordering the recommended replacement part for the return visit.sr7733767549; ordrng 2 W11598119 (blower fan)s"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Hampton, VA 23666
Jason T.
Job Details: 06/23/2022
"Cx complaint, will not finish a wash cycle, no error codes. During manual agitation test, verified motor slipping. Scheduling return visit for Friday 07-01-22, cx agreed.; ordrng 1 W11497303 (Drive motor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Ocean City, MD 21842
Frederick R.
Job Details: 06/23/2022
"CX complaint is fridge no cool. Verified Replaced evap, installed uv drier and coupler. Vac'd unit down to 30 in for 15 mins. Filled unit with 4.5oz of R134a. Unit went into a 14in vac on low side and hi side was at 115.Spoke to Ed at WPTL(SR#7733954070)Had me unplug unit to see if pressures would equalize and they did not. Ordering compressor, uv drier and coupler. 2 CT SS job. 13 compressors in stock. CX rescheduled for 7/7/22; ordrng 1 WPW10143759 (dryer) and 1 W11506635 (coupler) and 1 WPW10507886 (compressor)"
We serviced a
KITCHENAID FREEZER
Model KFIS29BBMS00
Near Fairfax, VA 22031
Carl R.
Job Details: 06/23/2022
Follow up on previous technician notes. Went to install glass shelf that is damaged. No glass shelf damaged in refrigerator. Both cx and I couldn't find the damaged glass. Please contact cx or previous technician to get proper parts. ; saved tckt
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Stafford, VA 22554
Tanner B.
Job Details: 06/23/2022
Cc was that the unit was leaking water. Top lh rack guide/ clip was not allowing a good seal . Installed new guide/ clip and ran diagnostic cycle to verify there is no leak.. Completed diag w/ no leaks . Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Clinton, MD 20735
Robert A.
Job Details: 06/23/2022
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Baltimore, MD 21209
Shane M.
Job Details: 06/23/2022
installed new sump. unit working properly
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW1
Near Laurel, MD 20708
Neil H.
Job Details: 06/23/2022
complaint unit reset and wont move drum unit needs new control board 8802 is bulding unit is in call number on file to get maintenance to meet.; ordrng 1 W11574590 (Whirlpool Washer Control Board)
We serviced a
WHIRLPOOL DISHWASHER
Model MDB4949SHZ1
Near Silver Spring, MD 20901
Israel R.
Job Details: 06/23/2022
Customer complaint unit is not turning on. I tested the unit and found the unit is not getting good voltage. is getting 120 on L1 but it also get 30 volst on ground. I tested the outlet and the oulet has bad polarity. Customer needs electrician to fix polarity. Collected 120.
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Boyds, MD 20841
Ricardo S.
Job Details: 06/23/2022
"Cx complains about a noise, inspected unit, tub, motor and belt cks ok, the unit make too much noise on spin.. the gearcase not working. order parts. MUST BE SET AS 2 COUNTS GEARCASE REPLACEMENT; ordrng 1 w11449840 (gearcase) and 2 countsjob (2 counts job)s"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Myersville, MD 21773
Ricardo S.
Job Details: 06/23/2022
"Cx complains that the unit stops in middle of the cycle, i ran diagnostic test mode F0E3 overload. unti is uneven .. adjust front legs.. iunit tested again and now spining fine. before the unit shakes a lot"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Mount Airy, MD 21771
Brian R.
Job Details: 06/23/2022
cx complaint is he thinks unit runs to long as he says he always hears unit running. all day and all night. took temp readings of 0 in freezer 37 in FF. evap clear and looks good. tested and checked and went over unit with cx and how unit runs and informed there is always something in unit thast will be running at times. as of now unit checks. job complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Alexandria, VA 22314
Dustin F.
Job Details: 06/23/2022
"Replaced heating element per whirlpool, Tested unit, runs as intended. job complete"
We serviced a
WHIRLPOOL DRYER
Model WED49STBW1
Near Woodbridge, VA 22193
Richard B.
Job Details: 06/23/2022
"CX complant. Dryer not heating. Inspected unit and found dryer getting 123 and 123 volts with 246 across the poles. Heater is good, Thermal is good as well as TCO . Tried dryer and dryer is heating fine on all settings. Dryer venting good as well, Job completed, RB"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Baltimore, MD 21205
Milton J.
Job Details: 06/23/2022
Complaint valve is broken. Inspected and found the cold side of the valve snapped off(see SD pic). Installed new Valve but unable to test as unit is in back of warehouse with no supply hookups. -MJrob
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GBS0
Near Manassas, VA 20112
Richard B.
Job Details: 06/23/2022
"CX complant. Dishwasher not working . Prior diagnosis found unit needs door switch , Installed door switch and same issue. Console difficult ti navigate , Installed new console and machine working as designed. Job completed, RB"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Gettysburg, PA 17325
Sal R.
Job Details: 06/23/2022
CX complaint was that the unit would not agitate. I found in diag mode a F7E6 motor fault error. I was able to clear the error code and ran a manuel test 3 slow agitation cycle. I foun d no movment of the wash plate. I was able to inspect the under side of the unit and found that the actuator was not attatched to the splutch. I was able to access and replace the actuator and then tested unit and foun d it to eb opperating as designed. UNit test good. please Ref. Technical Service Pointer #: W11531483.
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS1
Near Burke, VA 22015
Robert W.
Job Details: 06/23/2022
Replaced sump and tested unit no leaks and unit is working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Baltimore, MD 21229
Shane M.
Job Details: 06/23/2022
cx complaint the ice is clumping together. found weak water pressure causing small ice cube issue. pulled all old ice outta bin. replaced filter for cx. cleared water 3g worth. collected svc by card.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM04
Near Hampton, VA 23666
Jason T.
Job Details: 06/23/2022
"Cx complaint, fridge not cooling properly, ice not dispensing cubed-crushed ice, found air duct return frozen up. Ice door not closing properly causing warm air to migrate, advised cx parts on order, dispatch will call to schedule a return visit, cx agreed.; ordrng 1 WP2152713 (Solenoid) and 1 WPW10317991 (Auger Motor) and 1 WPW10169511 (Coupling) and 1 W11195669 (Ice Door)"
We serviced a
WHIRLPOOL WASHER
Model WRT311FZDM02
Near ,
Danny R.
Job Details: 06/23/2022
fridge has damage abd bent from door doesnt line up ncalled tech nline got sr and cx will call cx care to egt replaced
We serviced a
WHIRLPOOL OVEN
Model KDRP467KSS07
Near Manassas, VA 20112
Richard B.
Job Details: 06/23/2022
"CX complant. Oven not getting hot enough , Inspected uunit and oven door needs hinges and gasket , Electric element measures in range . Sensor measures in range Ordering oven control , Only oe in stock upper marlboro. RB; ordrng 1 8186393 (control 256.40)"
We serviced a
KITCHENAID REFRIGERATOR
Model KBFS22EWMS9
Near Washington, DC 20003
Shawn D.
Job Details: 06/23/2022
cx complaint unit stopped disepnsing water removed filter and put back in same issue and rpelaced filter and same issue then last night it started working again. inspected unit and unit is disepensing water great and fast. i did noticed left hand gasket torn and magnet missing at top and right hand is starting to rip. diagram is showing gaskets for both doors are different so ordering left hand gasket and right hand gasket for return; ordrng 1 W10830283 (left hand gasket) and 1 W10830162 (right hand gasket)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS04
Near Warrenton, VA 20186
Daniel J.
Job Details: 06/23/2022
replaced right side endcap lid now staying attached
We serviced a
MAYTAG WASHER
Model MVW6230RHW0
Near Chesapeake, VA 23322
Zachery R.
Job Details: 06/23/2022
"replaced gearcase, actuator, belt, motor, clutch, shield, and suspension, calibrated and tested, no faults after test cycle, unit working as designed. left old parts with cx."
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Hampton, VA 23661
Jason T.
Job Details: 06/23/2022
"Cx complain, excessive shaking during wash-high speed spin, no error codes found. Suspension is weak, during manual agitation test, verified gear case and motor slipping. Ordering parts for the return visit, cx will be called to schedule a return visit. Per cx does not use email.; ordrng 1 W11454741 (Gear case) and 1 2count (2 count) and 1 W10890624 (Drive motor) and 1 W11239857 (Drive belt)"
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Chesapeake, VA 23322
Zachery R.
Job Details: 06/23/2022
"cx complaint unit displaying f2e2, checked unit, unit has 122vac, drain is installed properly, unit is leveled, ohmed out harness to hmi, harness is good, secured all connections on acu and hmu, calibrated and tested, no faults after test cycle, unit working as designed."
We serviced a
WHIRLPOOL COOKTOP
Model WCE55US0HB01
Near Elizabeth City, NC 27909
Austin D.
Job Details: 06/23/2022
came out to repalce the switches on the cooktop. one switch that was ordered was incorrect and we will need to return to replace that switch. reordering the back rear element switch. will return once the part comes in.; ordrng 1 w10911303 (switch)
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS1
Near Chesapeake, VA 23322
Zachery R.
Job Details: 06/23/2022
"cx complaint unit dispenser door defective, checked unit, verified issue. replaced deispenser, tested, no signs of any leaks. no faults after test cycle, verified unit has updated heater, unit working as designed. left old part with cx."
We serviced a
WHIRLPOOL FREEZER
Model WRT518SZFM00
Near Columbia, VA 23038
Eric F.
Job Details: 06/23/2022
"Confirmed cx complaint unit doors not sealing properly. Found freezer door gasket malformed, not sealing properly against mullion. Reformed gasket with heat gun, tested unit, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Chesapeake, VA 23322
Zachery R.
Job Details: 06/23/2022
"cx complaint fc door not sealing, checked unit, cx had stuffed newspaper behind gasket to force gasket to seal, come to find warped door liner, ordering stainless door to complete repair. spoke with office, cx paid in full. advised cx door will be shipped directly to their home, and to inspect door then contact VIA office for return visit.; ordrng 1 LW11037733 (dor-fip)"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Hampton, VA 23669
Jason T.
Job Details: 06/23/2022
"Cx complaint, will not spin the clothes out at the end of the cycle, no error codes. During manual testing found drive motor slipping, ordering motor to complete the repair. Scheduling return visit for Friday 07-1-22, am appointment required. Cx does not use email...must call cx on phone.; ordrng 1 W11497303 (Drive motor (cbe))"
We serviced a
KITCHENAID O.T.R MICROWAVE
Model KMHS120ESS5
Near Chesapeake, VA 23322
Zachery R.
Job Details: 06/23/2022
"assisted bx with repair, tested with extension cord on same outlet unit is normally plugged into. unit working as designed."
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW3
Near Baltimore, MD 21230
Kevin P.
Job Details: 06/23/2022
"installed basket, spanner nut, and drive block and spun basket holding the outer tub in place by the tub ring and the basket still spins out of round. either both baskets are bent out of rou nd or the gearcase has a defect, ordering a new gearcase 73 @ trbls; schdld next appmnt for 6/30 THU !"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Virginia Beach, VA 23464
Branden R.
Job Details: 06/23/2022
"cx complaint leaking from dispenser - side by side refrigerator, checked unit all major componets checked good found ice maker tube half way unseated allowing small amount of water to flow into ice bin and leak out the front , after repositioning water tube so all water flows into ice maker and NOT bin , tested and everything checked good unit is running as designed"
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Bowie, MD 20715
Alexander D.
Job Details: 06/23/2022
was able to get unit pulled out but still had a hard time because the back left foot was down and catching on floor boards. had to pull unit out as far as i could then reach my arm in a small gap to screw the foot back in to get unit out. cx installers who said it came out easy only pulled it out halfway and didnt find that problem. from what cx is telling me unit washes fine but doesnt drain everytime. replaced heater and drain pump from sump asm ordered. tested unit. at step7 unit ended cycle without draining. washmotor ran fine the whole time including during step7 but its supposed to run drain pump at same time. may just be an issue with diag cycle bc ive had units do this but worked fine in normal operation. advised cx to monitor and call back if issues persist. cont in sticky notes.
We serviced a
KITCHENAID O.T.R MICROWAVE
Model KMHS120ESS5
Near Chesapeake, VA 23322
Branden R.
Job Details: 06/23/2022
"came out to replace parts on unit , uninstalled and replaced all parts needed , tested unit unit running as designed . reinstalled and tested again unit heating and running as designed ."
We serviced a
WHIRLPOOL ALL IN ONE W/D
Model WDT970SAHZ0
Near Haymarket, VA 20169
Daniel J.
Job Details: 06/23/2022
installed tines and stoppers with spray arm diag sounded normal than tested again water hitting the door harder when top spray arm is going and quiet short time for lower empay tub noise coming from diverter opened door during diag found lower spray arm in same postion three times ordering spray arm and sump; ordrng 1 W10837249 (spray arm) and 1 W11087376 (sump)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADW7
Near Hamilton, VA 20158
Ricky E.
Job Details: 06/23/2022
"customer stated that the units wasnt washing.. verified issue and fnd units wash motor out of range at 4 ohms, when is should be 5-15. and the control is outputting 110acv, when the unit has 120... the customer is replacing the unit..."
We serviced a
MAYTAG WASHER
Model MVWP575GW1
Near Haymarket, VA 20169
Daniel J.
Job Details: 06/23/2022
spoke with manager on duty informed she doesnt think its broken but the towels are clean ran diag cycle unit locked filled agitate and spun no errors occured ifnormed manager
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS01
Near Lovettsville, VA 20180
Ricky E.
Job Details: 06/23/2022
"installed parts and verified operation, unit cks ok.."
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KWH0
Near Goochland, VA 23063
Eric F.
Job Details: 06/23/2022
"Confirmed cx complaint tub damaged on bottom rear of unit. Inspected unit, found additional damage to drip tray, ordering drip tray, requesting 2 count tub job on return visit.; ordrng 1 W11550169 (Drip Tray) and 1 2countjob (tub job)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507ESS00
Near Baltimore, MD 21212
Milton J.
Job Details: 06/23/2022
Parts not sent out. -MJrob; saved tckt
We serviced a
MAYTAG WASHER
Model MVWB835DW2
Near Manassas, VA 20112
Richard B.
Job Details: 06/23/2022
"CX complant, Errror code keeps coming up , Inspected unit and found overloaded error code F0E3 . Measured valves and way out of range , Resistance should be 790 to 840 and avearge 1020 to 1052 . Changed valve and noticed when disconnecting supply lines the wall shutoff for cold would not fully shut off . Advised CX to seek out a plumber and have cutoffs serviced. After installing valves , Checked supply lines and no leaks , Machine working as designed. Job completed, RB"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Lewes, DE 19958
Frederick R.
Job Details: 06/23/2022
CX complaint is unit a no cool. On last visit I found that the cap tube to the evap was clogged at the evap. Ordered new evap. Instealled evap today. There was only enough cap tube to put into evap about 1/2 inch. Vac's unit down to 30in. Went to fill unit and compressor wouldnt kick on to suck the remaining refrigerant in. At this point I checked and found cap line clogged again going into compressor. Now there is not enough cap line left to reach a new evap.Spoke to Joel at WPTL(SR#7733950273). He noted everything and put the unit up for non repairable review. Explained to CX what the process is with this decision. Unit is not working. Job is complete
We serviced a
MAYTAG OVEN
Model MER8700DS1
Near Richmond, VA 23223
Chris B.
Job Details: 06/23/2022
called tech line spoke with kurt found bake elm red wire was melted to elm replaced spade connecetor and replaced elemnt tesetd unit working as desighned
We serviced a
WHIRLPOOL FREEZER
Model GI5SVAXVL01
Near Baltimore, MD 21213
Shane M.
Job Details: 06/23/2022
installed new arm. unit working properly.
We serviced a
WHIRLPOOL WASHER
Model WFW9050XW00
Near Baltimore, MD 21230
Kevin P.
Job Details: 06/23/2022
"cx complaint unit stopped mid cycle and wont restart unit chimes and flashes wash light twice when trying to start a cycle. found water temp sensor error 3-2, then long fill 8-1, and long drain 9-1. found wiring to temp sensor dangling which i reconnected and unit now starts a cycle, ran rinse n spin to verify unit is filling and draining properly. unit tests good, collected 120 service call by cc. job complete"
We serviced a
WHIRLPOOL DRYER
Model WED5050LW0
Near Heathsville, VA 22473
Gill G.
Job Details: 06/23/2022
replaced motor. tested. unit is working as designed.
We serviced a
KITCHENAID RANGE
Model KSDB900ESS5
Near Smithfield, VA 23430
Anthony D.
Job Details: 06/23/2022
cx complaint unit has scratches on stainless stell of control checked unit found scatches as cx stated ordering control panel to complete repair; ordrng 1 W10913685 (control panel)
We serviced a
KITCHENAID COOKTOP
Model KEMC377KSS04
Near Stafford, VA 22554
Tanner B.
Job Details: 06/23/2022
"Installed new lh and rh torsion spings. reinstalled outer door and tested unit. torsion spoings do not have as much tension w/ outer door on . new design isnt as strong as original.. upon testing the door the rh side is binding. disassembled door 5 times and reassembled. still binding.. while doingh that , bottom two screws that hold outer door stripped, replaced w/ bigger screws. lower rh silver bracket screw stripped as well. replaced that screw as well. all three of those are now tight, except the rh lower part of door loose causing binding.. i could not adjust door properly. needs another pair of eyes.; saved tckt"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Manassas, VA 20110
Richard B.
Job Details: 06/23/2022
"CXcomplant. Washer not working correctly, Prior diagnosis found conntrol board was needed, Installed control board and tested unit after a calibration cycle . Machine agitates , spins , drains as designed. No leaks, Machine working as designed job completed, RB"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Baltimore, MD 21239
Shane M.
Job Details: 06/23/2022
cx complaint shes missing 3 shelfs. looks like cx is right through tribles schematics. ordering 3 i believe to be missing.; ordrng 1 W10814193 (shelf) and 1 W11256433 (bin) and 1 WP2262441 (shelf) and 1 W11392905 (shelf)
We serviced a
AMANA RANGE
Model ACR4303MFS5
Near Elizabeth City, NC 27909
Austin D.
Job Details: 06/23/2022
came out to replace the control on the unit. disassembled the unit as needed. re
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Midlothian, VA 23112
Joseph D.
Job Details: 06/23/2022
"placed data logger, units temps normal. 40 fridge, 10 freezer. all fans running. no icemaker errors. valve working properly , ice bin sensor working properly. test 57 no errors norayosay@gmail.com; schdld next appmnt for 6/30 THU pm"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Haymarket, VA 20169
Daniel J.
Job Details: 06/23/2022
unit freezing food in fridge section customer had unit in show room so it would stop freezing removes from showroom resets breaker and units compressor kicks on after a shorot period of time below set temp entered diag showing 71 in showroom and nconfirmed went o test compresor unit didnt start exited out cycle valve ordering control and evap with thermistors; ordrng 1 W11610999 (evap) and 1 W11574770 (control)
We serviced a
KITCHENAID OVEN
Model KODE300ESS04
Near Edenton, NC 27932
Austin D.
Job Details: 06/23/2022
cx complaint the unit is not turning on. checked unit and had 14 vdc supplie to the ui and ui unresponsive. repalced the ui and tested operation . unit is running as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near Rockville, MD 20851
Israel R.
Job Details: 06/23/2022
Customer complaint unit is not level the right side is not leveling. I inpoected unit and found the pin had come off and needs to be put back. I reseated the pin and tested unit is now leveling. Unit is back to normal operations.
We serviced a
WHIRLPOOL ICE MAKER
Model WRF560SEHZ00
Near Parkville, MD 21234
Milton J.
Job Details: 06/23/2022
CX complaint unit making ice inconsistantly. Said it didn't make ice that much for a couple days and then today dropped 3-4 batchs. Inspected and found ice maker in mid cycle when checked. Probed for voltage and then ice maker started. Something keeps stalling ice maker. Installed new ice maker and control a couple times along with then door switch and ice maker harness once. Going to order the Evap Harness that the ice maker harness plugs to thinking there might be a continuity issue with then wires off the harness for the ice maker. Also returning with Pre-IDed Thermistor and Evap Thermistor to replace with evap harness despite no temp issues in FC but issue has been on going so checking all boxes. -MJrob; ordrng 1 WPW10487766 (Evap Harness) and 1 WPW10383615 (Evap Thermistor)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Haymarket, VA 20169
Daniel J.
Job Details: 06/23/2022
crisper drawers not seal found crisper pan bowed and damge to paltter shelf delivered saturday within 30 day window; ordrng 1 W11563405 (platter) and 1 W11084821 (cover) and 1 W11401419 (assy light)
We serviced a
KITCHENAID RANGE
Model KFGC506JSS01
Near Vienna, VA 22181
Christian C.
Job Details: 06/23/2022
"Cx complaint unit oven door is falling off, unit is not level, and Left Front and Right Front burners take a long time to ignite. Inspected unit found right hinge of door not in holder. Secured both hinges to oven. Leveled uniit. Tested all burners. Just the Left Front and Right Front burners take a while to ignite. Ordering burner caps, burner heads, igniters, and spark module. Igniters not in stock.; ordrng 1 W11344538 (burner caps) and 2 W11344539 (burner head)s and 2 W11573760 (igniter)s and 1 W11319687 (spark module)"
We serviced a
WHIRLPOOL WASHER
Model MVWB835DW0
Near Annapolis, MD 21401
Andrew H.
Job Details: 06/23/2022
"Customers complaint is the units not spending the clothes out and lid will not stay down. Inspected unit I found the lid is cracked at the supports so when the lid is pushed down it sticks up in the rear keeping the door locked from latching. But when you push down on the back left corner of the lid to hold it down the door will lock. Inspected unit found f0e 3 overload error code f0E5 off balance error code. And F5 e2 error code lid lock will not unlock. I ran test mode found the basket very off balance. The making noise. I checked under unit unit is not leaking oil at this time. But I do have play from the wash plate to the gear case shaft. I quote a customer for replacing the lid, the gear case, slider, and wash plate,. Customer did not want to repair unit at this time and pay for service call with credit card; ordrng 1 W11259006 (Lid) and 1 W11393685 (Gearcase) and 1 W10902814 (Washplate)"
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Columbia, MD 21045
Robert L.
Job Details: 06/23/2022
"installed main control, valve and vent fan, ran diagnostics, tested all ops ok"