We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Chesapeake, VA 23322
Branden R.
Job Details: 06/15/2022
"cx complaint unit not cooling , upon arival unit was at room temp , found compressor starting up at 21 amps and going down to 10.8 then shutting down . disassembled and found corrosion on evap , unit will need sealed systeam repair ordering all parts for repair cx vary unhappy with unit .; ordrng 1 W11574734 (compressor) and 1 W11504431 (lokring) and 1 W11578027 (evap) and 1 wpw10913759 (DRYER) and 1 w10913906 (coupler) and 1 sstech (ss tech)"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC7HS02
Near Waynesboro, VA 22980
Eric F.
Job Details: 06/15/2022
"Installed console, tested unit, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM10
Near Chesapeake, VA 23323
Zachery R.
Job Details: 06/15/2022
"cx complaint unit leaking from filter and fc door hard to open and close, checked unit, come to find defective water tube allowing water to leak down into fc causing door slides to freeze shut, quoted cx, cx approved repair, replaced water tube, tested, no signs of any leaks, also removed all ice from fc, cx paid in full, unit working as designed. left old part with cx."
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Townsend, DE 19734
Taylor F.
Job Details: 06/15/2022
Cx complaint is unit making a squeeking noise. Replaced suspension from previous diagnosis. Tested unit and found the pulley on the motor to be squeeking/slipping. Causing excesive wear on the belt. Ordering motor and belt. Rescheduled for 6/27/22; ordrng 1 W11283592 (motor-drve) and 1 W11239857 (belt)
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW02
Near Kingsville, MD 21087
Neil H.
Job Details: 06/15/2022
cx complaint unit bulding heavy frost on evap replaced the thermistor and temp sensor thermistor unit on and running told cx to give 24hrs for temp to get to cooling run temp.
We serviced a
KITCHENAID COOKTOP
Model KCGS356ESS00
Near Bel Air, MD 21015
Neil H.
Job Details: 06/15/2022
cx complaint center burner goes out when turned down to simmer and adjuster screw wasn't working replaced valve and not burner working good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ00
Near Charlottesville, VA 22903
Eric F.
Job Details: 06/15/2022
"Confirmed cx complaint door gasket torn. Replaced with pre-id'd part, tested unit, unit working as designed."
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Stevensville, MD 21666
Jonathon C.
Job Details: 06/15/2022
"cx complaint, unit continuosly filling with water. tested unit, verified complaint. on arrival, unit was unplugged, plugged in unit, and the wash light was flashing and the unit was almost completely full of water. held cancel button, unit reset and drain all water. checked for errors, no codes. only issue i could find was a bad actuator. actuator couldve caused the unit to freeze mid cycle. cannot verify. instructed cx how to drain unit if this issue happens again and replaced actuator from VS. tested unit, unit working as designed. job is complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near Frankford, DE 19945
Andrew W.
Job Details: 06/15/2022
Cx complaint is that freezer door slams shut and is tough to open. inspected and verified complaint. freezer slide rails are defective. part that was sent was the mount bracket that attaches to the freezer door. additional parts needed to correct the issue. ordering rails for fc door slides. cannot reschedule due to SO parts.; ordrng 1 W10516605 (rail) and 1 W10516604 (rail) and 2 WP13055901 (slide)s and 1 WPW10284692 (bracket) and 1 WPW10284693 (bracket) and 1 WPW10330995 (bracket)
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW2
Near Charlotte Hall, MD 20622
Robert A.
Job Details: 06/15/2022
"Cx complaint that the unit is not starting cycles at all. I inspected the unit and confirmed the complaint. I found error codes: f7e7 f7e1 f4e4. I ran manual spin and agitate, there was no motion at all only humming from under the motor. I checked the capacitor and it read OL for ohms. The unit needs a new capacitor. I replaced the part tested and calibrated the unit for the cx. The unit is working as designed."
We serviced a
WHIRLPOOL DRYER
Model NED4655EW1
Near Dyke, VA 22935
Eric F.
Job Details: 06/15/2022
"Installed thermostats, tested unit, unit working as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near Chantilly, VA 20152
Daniel J.
Job Details: 06/15/2022
unit only made ice or a few cubes after vist went through harvest test passed went to fill with water no water ran heater test a few times and was able to fill led shelfs flicker at smae time removed one to different postion no change orderinig fill tube heater and 2 led shelf; ordrng 2 W11245713 (led shelf glass)s and 1 W11226501 (fill tube heater)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB02
Near Rising Sun, MD 21911
Alexander W.
Job Details: 06/15/2022
CX stated unit was not working at all. tested inspected but cannot verify cx complaint unit is working as desgined job is complete.
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW1
Near Annapolis, MD 21409
Kevin P.
Job Details: 06/15/2022
"please reschedule, tried to call cx to cancel i'll be leaving early because i was notified someone ive been around at length in the past few days tested positive for covid and now i have to quarantine and test but number is not good. recording pops up sayiong the number youve called is not allocated.; saved tckt"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM02
Near Bristow, VA 20136
Robert W.
Job Details: 06/15/2022
Arr at cx and cx stated they cancelled when they got call ahead they had ordered a part and put it in and fixed fridge. cancel aapt
We serviced a
JENN-AIR REFRIGERATOR
Model JBRFR24IGX00
Near Washington, DC 20016
Samuel R.
Job Details: 06/14/2022
cx has part from jen air.will need a 2nd tech to pull unit out as i spoke with MH.cx is aware of cost of labor with 2nd tech.will need to call and reschedule; ordrng 1 2ndman
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Parkville, MD 21234
Milton J.
Job Details: 06/14/2022
"CX complaint unit doors not closing as should. Installed new RC Door, RH Hinge, Nameplate and Damper as previously ordered. However FC Door needs reducer for waterline to be installed. Ordering Watern Line Reducer plus returning with LH Hinge and FC Door will be on site.; ordrng 1 WP4373559 (Waterline Reducer)"
We serviced a
JENNAIR RANGE
Model SEG196
Near Washington, DC 20009
Mitchell H.
Job Details: 06/14/2022
cx complaint units fan switch fell apart and no longer working. inspected unit and confirmed. old switch has seperated and can no longer be put back together. the switch is no long available as well. talked to Ken and we are going to try a solution on ordering a newer style rocker switch and form it to the old housing or just put a newer style housing/switch kit on the unit. please keep part as pre id as we are unsure if it will work. cx paid service call and will owe labor and part on return if it is used.
We serviced a
JENNAIR REFRIGERATOR
Model JS42SEDUDW01
Near Virginia Beach, VA 23456
Branden R.
Job Details: 06/14/2022
"cx complaint aig-refrigerator door wont close , checked unit found gasket folding over itself , steamed gasket real good and checked for proper seal ,found cam not allowing door to shut smooth replaced with new pre id cam and tested unit is now sealing like its designed too . cx agreed ."
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Frederick, MD 21703
Ricky E.
Job Details: 06/14/2022
"replaced element with the rework kit, unit cks ok.."
We serviced a
AMANA RANGE
Model AEP222VAW4
Near Chestertown, MD 21620
Jonathon C.
Job Details: 06/14/2022
"cx complaint, visibly damaged parts. replaced parts per prior diag. unit in landlords office. no access to power. unable to test. visible damage repaired. job is complete."
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW4
Near Rochelle, VA 22738
Kyle A.
Job Details: 06/14/2022
Cx complaint of cracked lid. Did confirm replaced lid and unit is now as designed.
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL01
Near Nottingham, MD 21236
Milton J.
Job Details: 06/14/2022
"CX complaint unit intermittenly making noise. Noise not present when arrived. Put into service mode and tested all fans, damper and compressor and not not present. Checked evap covers and no icing on. Did however find a chunk of ice at the left FC door slide and frosting on the right FC door sliding leading to believe the door is sticking open at times and allowing frost to build up around the FC evap fan and while closed firmly, like at the moment, it goes away. Wife had then said when I asked there was some frost build up on the food in the FC. Talked to CX about recording noise the next time it is present and taking notice to if it is happening when RC or FC fans are running or if stops when they stop. Ordering RH RC Slide and LH FC Slide. -MJrob; ordrng 1 W10795844 (LH Slide) and 1 W10795848 (RH Slide)"
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW3
Near Salisbury, MD 21801
Michael E.
Job Details: 06/14/2022
"Replaced the basket and drive block as per previous diagnosis. During testing i found a side of the basket is dented in significantly. Documented dent in pics. On return visit, calibrate unit after basket is replaced. Reordering basket. Cannot reschedule due to direct to CX shipping.; ordrng 1 W10554251 (spin basket)"
We serviced a
WHIRLPOOL OVEN
Model GW399LXUS06
Near Washington, DC 20001
Samuel R.
Job Details: 06/14/2022
ran gas meter and got gas reading.reseated gas burner in oven.tested unit and got no gas readimgs and unit performed good
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Stafford, VA 22554
Tanner B.
Job Details: 06/14/2022
"CX Concern the unit making loud audible noise coming from under unit where condensor coil is .. i found the cover under the unit mishaped and possibly causing the noise.. the condensor is vibrating in that area against bottom / floor or top/ floor of RC liner .. needs cover , clips and mastic to correct issue ..; ordrng 1 W10897560 (bottom cover) and 4 489396 (clip)s and 4 W11553819 (mastic)s"
We serviced a
WHIRLPOOL DRYER
Model WED5100HW2
Near Harrisburg, PA 17112
Fred G.
Job Details: 06/14/2022
cx complaint unit is making a grinding noise. inspected unit and turned unit on and with in 3 mins i could hear the noise. took unit apart to find the blower wheel was broken and rubbing the inside of the housing. was able to replace the blower wheel (WP697772) with van stock. tested unit and it checks good.; used 1 WP697772 (blower wheel) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE334GPS0
Near Towson, MD 21204
Keith H.
Job Details: 06/14/2022
installed new control and console tested it unit is working
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDW05
Near Chesapeake, VA 23324
Austin D.
Job Details: 06/14/2022
"cx complaint the unit creating forst inside the unit. found the gaskets falling out of the doors. the doors are warped so that the gasket can not seat all the way. therefore, the unit will need new doors with gaskets to resolve the issue. ordering both doors and a nameplate. will return once the parts come in.; ordrng 1 LW10636232 (door white with gasket) and 1 LW10636404 (freezer dor with gaseet) and 1 W11178521 (nameplate)"
We serviced a
KITCHENAID RANGE
Model KSGB900ESS3
Near Woodbridge, VA 22192
Robert W.
Job Details: 06/14/2022
CX Complaint is the RF burner not working. Inspected unit and found the RF ignitor not sparking properly which is keeping the RF burner from igniting. Ordering Ignitor and burner head; ordrng 1 WPW10256028 (RF burner head) and 1 W11447374 (RF ignitor)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Baltimore, MD 21224
Shane M.
Job Details: 06/14/2022
cx complaint doesnt finish cycles sometimes. found only 1 error code off balance code. unit sitting in a salon. raned calibration mode. raned test cycle. both passed.
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ0
Near Williamsburg, VA 23185
Lucas R.
Job Details: 06/14/2022
"cx complaint cooktop lights not turning off, steam cleean not starting, checked unit found constant 120 vac to p 10 on control from RF infinite switch, replaced switch, lights turned off, clean function enabled, tested, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Parkville, MD 21234
Milton J.
Job Details: 06/14/2022
"CX complaint unit doors not closing as should. Installed new RC Door, RH Hinge, Nameplate and Damper as previously ordered. However FC Door needs reducer for waterline to be installed. Ordering Watern Line Reducer plus returning with LH Hinge and FC Door will be on site.; ordrng 1 WP4373559 (Waterline Reducer)"
We serviced a
WHIRLPOOL WASHER
Model WFW9470WW01
Near Enola, PA 17025
Fred G.
Job Details: 06/14/2022
i was able to access unit and replace the electric control. tested unit and unit checks good.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Fairfax Station, VA 22039
Demonte S.
Job Details: 06/14/2022
Inspected the unit. Found that the cx is saying that the Refrigerator isn't cooling again. Checked the unit for Dye. Checked the Compressor Section. No Dye. Checked the Refrigerator Evaporator. No Dye. I then checked the Freezer Section. No Dye. Checked pressures on the unit. Low Side is at -15. High Side is reading 80 - 70 Psi. Unit will not hold a charge. Checked the Floor for Dye. No Dye found. I then shut the unit off to see if the pressures would equalized the pressure. Pressure equalized to 35 Psi on both sides. Per Whirlpool Techline this unit has been reported as Non - Repairable at this time. Cx is advised to call Whirlpool Techline.
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW2
Near Sparrows Point, MD 21219
Milton J.
Job Details: 06/14/2022
Complaint strike broke. Gentleman working the lobby told me they cancelled and unit as been fixed. No service provided. -MJrob
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW3
Near Salisbury, MD 21801
Michael E.
Job Details: 06/14/2022
"Replaced the basket and drive block as per previous diagnosis. During testing i found a side of the basket is dented in significantly. Documented dent in pics. On return visit, calibrate unit after basket is replaced. Reordering basket. Cannot reschedule due to direct to CX shipping.; ordrng 1 W10554251 (spin basket)"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC
Near Martinsburg, WV 25401
Danny R.
Job Details: 06/14/2022
found loose hose on dreseated hose now checksok
We serviced a
WHIRLPOOL RANGE
Model KCGC506JSS00
Near Virginia Beach, VA 23456
Branden R.
Job Details: 06/14/2022
"cx complaint front left burner not working , found top of igniter not arching properly to burner , ordering new spark igniters .; ordrng 1 W11580024 (IGNTR-SURF) and 1 W10892340 (IGNTR-SURF)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS01
Near Midlothian, VA 23112
Joseph D.
Job Details: 06/14/2022
unit with failed filter housing and fray wiring harness at door. must replace door please.; ordrng 1 WPW10394053 (housing) and 1 W11465916 (freezer door)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS04
Near Washington, DC 20002
Samuel R.
Job Details: 06/14/2022
cx complaint unit freezer light not working.inspected unit and found a bad door switch.also unit is missing freezer door badge W10876598 6 tribles w11396033 100 tribles; ordrng 1 W11396033 (door switch) and 1 W10876598 (badge)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near Baltimore, MD 21206
Milton J.
Job Details: 06/14/2022
"CX complaint unit not dispensing ice. Busted out ice bin and large sheet of ice on underside. Installed new Dual Valve, Ice Maker, Ice Maker Harness and Ice Bin as previously ordered. Tested unit and went through harvest filling ice maker mold. Discussed with CX and she said since I was there to install the door switch she hasn't had any cooling issues. Unit is functioning properly. -MJrob"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Baltimore, MD 21224
Shane M.
Job Details: 06/14/2022
cx complaint doesnt finish cycles sometimes. found only 1 error code off balance code. unit sitting in a salon. raned calibration mode. raned test cycle. both passed.
We serviced a
WHIRLPOOL DBL WALL OVEN
Model KODE900HSS00
Near Timonium, MD 21093
Keith H.
Job Details: 06/14/2022
cx complaint is one day unit was giving error inspected unit put into daignsotics found f3e0 error only on 6/7/22 / i tested it at 350 it worked fine and no errors showed cx is going to keep an eye out and if they call back order sensor
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS01
Near Midlothian, VA 23112
Joseph D.
Job Details: 06/14/2022
unit with failed filter housing and fray wiring harness at door. must replace door please.; ordrng 1 WPW10394053 (housing) and 1 W11465916 (freezer door)
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Chesapeake City, MD 21915
Alexander W.
Job Details: 06/14/2022
"CX stated unit not draining and not finishing cycles. inspected tested and verified cx complaint. found unit has clogged drain pump cleared clog and tested unit, unit is now operating as desgined job is complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS03
Near Norfolk, VA 23507
Carl A.
Job Details: 06/14/2022
"replaced door gasket and water vavle to find that unit is still making comeing from took much pressur e behind the water vavle also cx stated that frost build up has ourrced behind on frsh food evap cover ordering parts needed,requesting for 2nd tech as unit is in a very tight place to get out and dont want to damgae any of the cxs counters; ordrng 1 w10786952 (regulator) and 1 8212547rp (water line) and 1 W11395558 (Evaporator Cover) and 2 labors"
We serviced a
WHIRLPOOL DISHWASHER
Model MDB8959SKZ0
Near ,
Alexander W.
Job Details: 06/14/2022
CX stated unit is leaking inspected tested and verified cx complaint found top right corner of tub is leaking water from seem. tub is defective ordering tub cannot resched due to part being shipped to CX; ordrng 1 W11409866 (tub)
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Aldie, VA 20105
Richard B.
Job Details: 06/14/2022
"CX complant. Dryer making noise , Prior diagnosis found unit needs rollers and ideler . as well as blower seal kit. Installed rollers , blower seal and ideler and tested , Dryer is wquieter now, Job completed, RB"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ
Near Columbia, MD 21044
Robert L.
Job Details: 06/14/2022
"cx complaint noises, leaking at dispenser, door uneven, temp conecerns, found temps 39/2, flushed water dispenser dripping stopped cx to monitor, with cx assistance, releveled unit now door even, unabe to verifiy noise cx to record, tested all ops ok"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Denton, MD 21629
Jonathon C.
Job Details: 06/14/2022
"cx complaint, unit not draining. cx just had new disposal put in. installer didnt remove punch for dishwasher drain. punched out disposal. tested unit, unit working as designed. job is complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS03
Near Norfolk, VA 23507
Carl A.
Job Details: 06/14/2022
"replaced door gasket and water vavle to find that unit is still making comeing from took much pressur e behind the water vavle also cx stated that frost build up has ourrced behind on frsh food evap cover ordering parts needed,requesting for 2nd tech as unit is in a very tight place to get out and dont want to damgae any of the cxs counters; ordrng 1 w10786952 (regulator) and 1 8212547rp (water line) and 1 W11395558 (Evaporator Cover) and 2 labors"
We serviced a
WHIRLPOOL WASHER
Model MVWC425BW1
Near Columbia, MD 21044
Robert L.
Job Details: 06/14/2022
"cx compalint leak, small amount infront of unit, no errors, ran diagnostics, leaned unit, no leaks , run marks down back panel, filled unt to top in clean cycle, drained, leaned still no signs of leaks, possible splash over from off balanced loads,"
We serviced a
WHIRLPOOL WASHER
Model WFW6620HW2
Near Cabin John, MD 20818
Roberto I.
Job Details: 06/14/2022
"CX complaint unit randomly doeant drain, leaves water left in the tub. Clean cycle keys doesn't work properly. Ran test mode, found no errors. Removed drain pump filter, it was clean. Tested drain pump on manual test, it worked ok. Cx insists about water in the tub after the cycle. Ran a UI test, found clean cycle key and drain/spin key not working properly. Ordering control board W11322905 and console W11319991. Pre id drain pump to be used on return just in case; ordrng 1 W11322905 (control board) and 1 W11319991 (console)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Chesapeake, VA 23322
Branden R.
Job Details: 06/14/2022
"came out to replace parts on unit , replace ice bin and tested unit is now properly dispensing ice and running as designed ."
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HBL1
Near Columbia, MD 21044
Robert L.
Job Details: 06/14/2022
"cx complaint not washing well, found no errors, filter clean, ran diagnostics, ofund long stretches of sump humming but no water movement, found upper spray arm never moved, replaced sump from pre-id, tested all ops ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM02
Near Germantown, MD 20874
Ricardo S.
Job Details: 06/14/2022
"cx complains about a noise when he opens the right hande side door.. cks unit and the door liner is broken, defective door.. order RH DOOR and NAMEPLATE; ordrng 1 LW10413519 (dor-fip ms) and 1 W11178521 (nameplate)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ01
Near Virginia Beach, VA 23462
Austin D.
Job Details: 06/14/2022
cx compalint unit not cooling or making ice. checked the unit and found the unit at 50 degrees. both sections. checked my poressures and unit was running in a vacuum. added refrid=gerant to locate the leak with no luck. called techline and was told to order nitrogen and pressure test at 140 psi and see if pressure holds for over 15 minutes. then we can determine if leak is in cabinet or if it is insufficient compressor.; ordrng 1 sealedsystem (sealed system) and 1 W10309988 (compressor) and 1 nitrogen (nitrogen)
We serviced a
WHIRLPOOL REFRIGERATOR
Model MSS25N4MKZ04
Near Shippensburg, PA 17257
Andrew S.
Job Details: 06/14/2022
Cx complaint is that the unit os not cooling in the RC section again. Upon arrival I found frost built up again on the evap cover. I removed the evap cover and and found that the evap was frosted over again. I disconnected the harness from the cabinet and checked the resistence to the heater. I was unable to get a reading. I then disconnected the harness from the heater and found that it is reading at 93 Ohms. I replaced the evap harness and then ran the heater test in diag mode and found that the element is now heating as intedned. Job complete
We serviced a
WHIRLPOOL WASHER
Model WFW6620HW2
Near Cabin John, MD 20818
Roberto I.
Job Details: 06/14/2022
"CX complaint unit randomly doeant drain, leaves water left in the tub. Clean cycle keys doesn't work properly. Ran test mode, found no errors. Removed drain pump filter, it was clean. Tested drain pump on manual test, it worked ok. Cx insists about water in the tub after the cycle. Ran a UI test, found clean cycle key and drain/spin key not working properly. Ordering control board W11322905 and console W11319991. Pre id drain pump to be used on return just in case; ordrng 1 W11322905 (control board) and 1 W11319991 (console)"
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Chantilly, VA 20152
Daniel J.
Job Details: 06/14/2022
heater project removed old heater installed new tested through diag cycle no faults occured start was cycle let unit run and and wash motors turn on inspected for leaks none present
We serviced a
WHIRLPOOL DISHWASHER
Model KUDE60HXSS6
Near Columbia, MD 21046
Robert L.
Job Details: 06/14/2022
"cx complaint unit stops after few minutes, start and washing flashing, found door getting pushed open from failed rails not locking in place, replaced rails from pre-id, releveled unit tested all ops ok,....parts and labor covered under s-22916"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Chester, VA 23831
Chris B.
Job Details: 06/14/2022
cx complaint yellow oil collecting under unit inspecetd unit confirmed cx complaint ordering gear case belt and splucth; ordrng 1 W11449840 (gear case) and 1 W10721967 (splucth) and 1 W11239857 (belt)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS01
Near Woodbridge, VA 22192
Robert W.
Job Details: 06/14/2022
"CX Complaint is the door gasket isnt sealing and filter is stuck. Inspected unit and found the right door gasket has failed and magnet stril coming out od gasket and not sealing door, Also found the filter stuck tried removing and the housing failed causing filter to hang, Ordering Gasket and filet hosuing.; ordrng 1 WP67001668 (Filter housing)"
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near Columbia, MD 21045
Robert L.
Job Details: 06/14/2022
"cx complaint starts locks unlocks and starts counting down, found water to unit, not filling, ordering main control, valve and pressure switch; ordrng 1 W11574590 (control) and 1 W11044834 (valve) and 1 W11044866 (switch-wl)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HT6
Near Ocean Pines, MD 21811
Michael E.
Job Details: 06/14/2022
"Replaced the capacitor, diode, and transformer as per previous diagnosis. Control was not the intended part. Tested and still not heating. Again magnatron passed resistance test. Ordering control and magnetron (just in case). On repair visit, replaced the control and test before taking unit down and replacing magnetroin. Scheduled next appointment for 6/23 any time; ordrng 1 W11342846 (ACU) and 1 W10754299 (magnetron)"
We serviced a
WHIRLPOOL WASHER
Model MVWC465HW3
Near Hampton, VA 23669
Lucas R.
Job Details: 06/14/2022
"replaced control, latch and actuator, calibrated, tsted, unit working as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model ADB1400AGW3
Near Ocean Pines, MD 21811
Michael E.
Job Details: 06/14/2022
"Also under job number 532407. CX complaint: large water droplets all over dishes and inside body day after wash. No error codes and element is heating. CX showed me a pic of inside unit next day and drops were large, does not look like rinse aid was used but rinse aid is in dispenser. Previously replaced control on job 532407. Unit is draining well. Ordering dispenser and control (just in case). Scheduled return visit for 6/22 PM; ordrng 1 W10906422 (control) and 1 WPW10428217 (dispenser)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM02
Near Germantown, MD 20874
Ricardo S.
Job Details: 06/14/2022
"cx complains about a noise when he opens the right hande side door.. cks unit and the door liner is broken, defective door.. order RH DOOR and NAMEPLATE; ordrng 1 LW10413519 (dor-fip ms) and 1 W11178521 (nameplate)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Lorton, VA 22079
Lloyd B.
Job Details: 06/14/2022
"Cx complained the unit leaked. Inspected the unit and found when dispensing water, there is a leak in the back. The water line is cut from sitting under the condenser fan housing. Cut the bad part out and connected the 2 lines with a connector and tested and it no longer leaks. Job complete; ordrng 1 wp2300868 (connector), used 1 wp2300868 (connector) from stock"
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL02
Near Ellicott City, MD 21042
Robert L.
Job Details: 06/14/2022
"cx complaint filter stuck, found stuck filter, assist cap missing, cx said it never had one, was able to break free, replaced cx supplied filter, referdback to jennair for cap replacement, left part number to order if needed, valve under sink to reduce pressure when changing filter if needed, tested all ops ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Shiloh, PA 17408
Bernard M.
Job Details: 06/14/2022
"Per previous tech, applied silicone to the top and bottom of mullion rail, disconnected condenser fan and waited 10 min. Mullion didn't heat all the way up. From the top down 2ft was still cold and inner freezer door was producing condensation. Contacted TL and and explained what was happening and they're deeming it unrepairable. WP will contact cx to discuss replacement.7733793831"
We serviced a
WHIRLPOOL DRYER
Model MED7230HW2
Near Woodbridge, VA 22191
Robert W.
Job Details: 06/14/2022
CX Complaint is unit isnt heating. Inspected unit and fond control fault tested power to control and its getting good power replaced and tested and found the motor is tripping breaker while unit was removed found the connectgor on thermostat not secured so connector is falling out when unit starts up. Ordering motor and will use thermostat on return.; ordrng 1 W11549461 (Motor)
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near East York, PA 17402
Sal R.
Job Details: 06/14/2022
"CX complaint was that the tuni would not opperate. I found that the tuni is opperating as designed with no stored error code. Per Technical Service Pointer #: W11540964, I was able to access and replace the heating element . Unit test good."
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS11
Near Richmond, VA 23227
Thomas B.
Job Details: 06/14/2022
Tech was assigned as a helper;
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Toano, VA 23168
Jason T.
Job Details: 06/14/2022
"Cx complaint, ice not dispensing cubed-crushed, found ice door not closing properly, verified vac voltages. Advised cx part is on order, dispatch will call to schedule a return visit, cx agreed.; ordrng 1 W11423781 (Dispenser assembly)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near Bowie, MD 20721
Dustin F.
Job Details: 06/14/2022
"CX Complaint Water Leaking and ice freezing into a big ball6/14/2022 - DF Found ice build up in freezer compartment from water leaking and loose drawer. I fixed the drawer then moved onto the main complaint. Contacted Tech Line and was given 77338783. Found Water sitting inside the icemaker inbetween the metal heater and the tray. Ran Diagnostic and found Code E5 Tech Line stated the water valve is overfilling, causing the facia to leak water into the icebox and water running down the front of the unit. PEr tech line, im ordering a tube of food grade silicone WP482338 to help fill and seal and gaps in cabinet around freezer. Seperator Assembly W10919724 Ice Chute Plate Assembly W11347435 and a dual Water Valve W11482383.; ordrng 1 WP482338 (Food Grade Silicone) and 1 W10919724 (Seperator Assembly) and 1 W11347435 (Ice Chute Plate Assembly) and 1 W11482383 (Dual Water Valve)"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Chester, VA 23831
Chris B.
Job Details: 06/14/2022
cx complaint yellow oil collecting under unit inspecetd unit confirmed cx complaint ordering gear case belt and splucth; ordrng 1 W11449840 (gear case) and 1 W10721967 (splucth) and 1 W11239857 (belt)
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Arlington, VA 22203
David J.
Job Details: 06/14/2022
Cx complaint screw fell off door. Inspected unit and found screw that hold bottom door gasket on fell off. Re installed screw and made sure everything else was tight. Asked Cx if there were any more issues and she said everything is perfect. Not sure why we came back out with a hinge and panel.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ00
Near Westminster, MD 21157
Drew B.
Job Details: 06/14/2022
cx complaint that unit is not cooling efficently in the rc section i found the unit to have good temps in the fc section but have some slight frost on the evap cover which makes sence the damper is not opening on its own regularly casuing restriction of air to cool rc and also the air to stay downward in fc and needs damper and needs approved before reschd part is stock; ordrng 1 WPW10594330 (damper in@wp)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSR57R18DM02
Near Quinton, VA 23141
Jason T.
Job Details: 06/14/2022
"Cx complaint, not cooling properly, tested the sealed system, found evaporator leaking...pics on SD. Units needs evaporator, coupler and drier.; ordrng 1 W10858281 (Evaporator) and 1 W11506635 (Coupler) and 1 WPW10143759 (Filter drier) and 1 2count (2 count)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near College Park, MD 20740
Israel R.
Job Details: 06/14/2022
Installed new damper. Unit is back to normal operations.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HT6
Near Ocean Pines, MD 21811
Michael E.
Job Details: 06/14/2022
"Replaced the capacitor, diode, and transformer as per previous diagnosis. Control was not the intended part. Tested and still not heating. Again magnatron passed resistance test. Ordering control and magnetron (just in case). On repair visit, replaced the control and test before taking unit down and replacing magnetroin. Scheduled next appointment for 6/23 any time; ordrng 1 W11342846 (ACU) and 1 W10754299 (magnetron)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBW03
Near Annapolis, MD 21401
Kevin P.
Job Details: 06/14/2022
"unit is in warranty per receipt p.o.p. saved to quik pics. cx complaint unit not making ice, found fill tube frozen, cleared ice and advised cx to continue use. job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Ocean City, MD 21842
Michael E.
Job Details: 06/14/2022
Corrected vibration sound issue that had returned. Tested unit and it is now working properly. Job is complete
We serviced a
WHIRLPOOL RANGE
Model KCGS550ESS01
Near Leesburg, VA 20176
Ezra M.
Job Details: 06/14/2022
"front right burner not lighting. metal stem in ignitor not visible. found pulled out of ceramic holder. replaced ignitor, tested, all burners igniting and working properly."
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS0
Near Queen Anne, MD 21657
Jonathon C.
Job Details: 06/14/2022
"cx complaint. unit not advancing cycles. replaced parts per prior diag. tested unit, unit working as designed, job is complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM02
Near Claymont, DE 19703
Taylor F.
Job Details: 06/14/2022
"Cx complaint is ice cubes getting stuck in the chute and keeping the damper open. Tested inspoected and could not verify complaint. Found the unit working as designed. Explained to the cx that it is normal to sometimes have a cube get lodged in the chute, especially when switching back and forth from cubed to crushed ice. Job is complete."
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH31017HB07
Near Richmond, VA 23237
Chris B.
Job Details: 06/14/2022
cx complaint unit will not work for more than a few seconds inspecetd unit confirmed cx complaint found unit not heating and only working for few seconds and is very loud ordering tranformer cap mag diod noise board will need 2nd tech for over the range mw; ordrng 1 W10754299 (mag) and 1 W10836753 (transformer) and 1 W11256462 (diod) and 1 W10850446 (cap) and 1 W10422269 (noise board)
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Baltimore, MD 21206
Milton J.
Job Details: 06/14/2022
"Cx complaint unit not coming on. Inspected and confirmed. Found the wire to the Thermal Fuse was loose. Crimped down and reconnected. Reassembled, put back in place and tested with CX. Unit is now functioning properly. -MJrogb"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Ellicott City, MD 21043
Robert L.
Job Details: 06/14/2022
"installed Fc evap fan motor w/harness,, foundold motor scorching hot, tested all ops ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHV04
Near Henrico, VA 23229
Joseph D.
Job Details: 06/14/2022
unit with failed icemaker must replace please. thank you.; ordrng 1 W10873791 (icemaker)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near Monrovia, MD 21770
Ricardo S.
Job Details: 06/14/2022
Replaced i/m .. resume power and ice maker is filling with water.
We serviced a
WHIRLPOOL DISHWASHER
Model ADB1400AGW3
Near Ocean Pines, MD 21811
Michael E.
Job Details: 06/14/2022
"Also under job number 532407. CX complaint: large water droplets all over dishes and inside body day after wash. No error codes and element is heating. CX showed me a pic of inside unit next day and drops were large, does not look like rinse aid was used but rinse aid is in dispenser. Previously replaced control on job 532407. Unit is draining well. Ordering dispenser and control (just in case). Scheduled return visit for 6/22 PM; ordrng 1 W10906422 (control) and 1 WPW10428217 (dispenser)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Ellicott City, MD 21043
Robert L.
Job Details: 06/14/2022
"upon arrival icebox fan not running, and all other fans quiet, replaced icebox fan perprevios, reset power, t36 and t3 all fans working and quiet, tested all ops ok"
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW0
Near Wilmington, DE 19810
Taylor F.
Job Details: 06/14/2022
Cx complaint is unit not starting. Tested inspected and verifed complaint. Replaced the control from previous diagnosis. Tested unit and unit is now working as designed. Job is complete.
We serviced a
IKEA REFRIGERATOR
Model IX5BBEXDS00
Near Paeonian Springs, VA 20129
Ezra M.
Job Details: 06/14/2022
"not defrosting fully. per service pointer, defrost thermistor replacement needed. replaced thermistor."
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Winchester, VA 22601
Ezra M.
Job Details: 06/14/2022
"grinding noise. found gearcase leaking oil/grease, noise coming from gears on splutch grinding, broken and worn down. unit will need gearcase, splutch and drive hub. daughter could not get home owner on phone to approve quote. paid for todays visit by check."
We serviced a
KITCHENAID O.T.R MICROWAVE
Model KMHC319ESS05
Near Timonium, MD 21093
Keith H.
Job Details: 06/14/2022
7733878869 cx complaint is condesation buildup and rust on door in unit inpsected unit no error codes stored called techline was told unit is working as designed i replaced door
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS11
Near Richmond, VA 23227
Thomas B.
Job Details: 06/14/2022
Tech was assigned as a helper;