We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Dundalk, MD 21222
Alexander D.
Job Details: 08/11/2023
"cx complaint unit not cooling properly in either section. inspected unit and verified complaint. 45 in fz, 55 in rc. compressor and fans are running. removed evap cover and found no frost pattern but ice on cap tube. must be SS issue. called techline to document. ordering compressor, evaporator, uv dye drier and lokring parts. call cx to schedule return visit once we have eta on parts, 3ct SS tech only; ordrng 1 W11579351 (evaporator) and 1 W11504450 (cap tube to evap) and 1 W11506620 (FSPW11506620) and 1 W11580057 (compressor) and 1 W11504415 (coupler) and 1 W11504430 (high side to compressor) and 1 W11506619 (coupler) and 1 WPW10143759 (uv dye drier) and 1 W11504445 (coupler) and 1 W11504447 (coupler) and 1 W11506635 (access valve)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ03
Near Fairfax, VA 22030
Demonte S.
Job Details: 08/11/2023
Inspected the unit. Found that the cx is saying that the Mullion isn't catching and is going under the Mullion catch. Adjusted the Feet & Mullion. Tested the left Door. Door is catching. Refrigerator is now level. Unit is working as Designed.
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near Pylesville, MD 21132
Neil H.
Job Details: 08/11/2023
CX COMPLAINT HE WAS REMOVING THE PLASTIC AND NOTICED THE CONSOLE HAD SMALL CHIP IN IT
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS00
Near Baltimore, MD 21201
Shane M.
Job Details: 08/11/2023
"cx complaint the RC leaking. cx took unit apart to rc evap. steamed drain hose. pulled unit out, cleared drain hose. unit now draining. cx paid svc by card."
We serviced a
JENNAIR RANGE
Model JES1750FS1
Near ,
Chris B.
Job Details: 08/11/2023
cx comp unit fan will cut off in middle and on in middle of cooking and door gasket not sealing properly also found f2e1 stuck key on console ordering door gasket and console to complete repair; ordrng 1 w11562931 (gasket) and 1 W10919303 (console)
We serviced a
KITCHENAID REFRIGERATOR
Model KFIV29PCMS02
Near Aldie, VA 20105
Daniel J.
Job Details: 08/11/2023
called tech line compressor condenser fan on checked freezer evap no signs of leaks inspected fresh food with black light right hand side of evap glowing paid 120 for service call unsure if he wwants to proceed parts cbe; ordrng 1 W10276644 (compressor) and 1 WPW10630535 (evap)
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Washington, DC 20011
Brian F.
Job Details: 08/11/2023
"Cx states poor wash performance. Entered diagnostic mode, found saved F7E1 (single speed wash motor failure), F10E2 (vent wax motor electrical problem), F9E1 (product not draining), and F8E1 (no water/tap closed). Cleared errors, ran service test, unit filled, can hear wash motor buzzing, but no water moving, wash motor stuck, drain pump running, water is draining properly. Ordering sump assembly.; ordrng 1 W11416363 (sump assembly)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ04
Near York, PA 17404
Sal R.
Job Details: 08/11/2023
CX complaint was that the FC was leaking out the door and on the floor. I found that the evap drain tube was clogged with Pea's . I was able to clear the clogg and steamed out the drain hole and the tube in the rear. UNit test good. I collected $165.00 for service and labor charges via check
We serviced a
WHIRLPOOL DRYER
Model WED5605MW0
Near Newport News, VA 23607
Zachery R.
Job Details: 08/11/2023
"cx complaint condensation build, checked unit, unit has good airflow, no faults presnet, heater is good, and unit tumbles, checked vent outside, vent does not have correct cover so vent flap stays wide open allowing air in. advised cx to have vent corrected. unit working as designed."
We serviced a
WHIRLPOOL STACKABLE
Model CET9000GQ2
Near Chambersburg, PA 17202
Andrew S.
Job Details: 08/11/2023
Cx complaint is that the unit is resetting to $2 when coins are inserted. Upon arrivla i found that the coin slot is not readign the change as it enters the drop. I am ordering the coin sdrop. Please contact cx when the parts are available to schedule the return visit.; ordrng 1 WPW10133242 (Coin Drop)
We serviced a
WHIRLPOOL DRYER
Model LER7648KT0
Near Virginia Beach, VA 23456
Branden R.
Job Details: 08/11/2023
"cx complaint dryer is producing a burning smell checked unit and found drum locked up and could not spin , disassembled and found OL on heating element along with open TCO . also found motor locked up and burnt up the belt when trying to start unit nothing happens push to start not properly sending vac to motor. found housing on the blower wheel warped looked like its been rubbing on the housing tryed to bend out housing and was unable too unit will also need housing red wire going to element has signs of thermal even on it ordering harness for unit also. advised cx to keep unit unplugged and not to run it at all .; ordrng 1 279838 (element) and 1 279827 (motor) and 1 341241 (belt) and 1 WP691366 (pully) and 1 WP3398095 (push start) and 1 3394306 (HARNESS) and 1 279816 (TCO) and 2 349241T (rollers)s and 1 WP694089 (blower wheel) and 1 WP8577230 (hosuing)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Lancaster, PA 17602
Justin L.
Job Details: 08/11/2023
Cx complaint lights not coming on in fc. Was able to access unit and found failed switch. Replaced with pre-id and tested unit now checks good no further work needed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDZ02
Near Virginia Beach, VA 23456
Branden R.
Job Details: 08/11/2023
"cx complaint gasket not sealing , checked unit and found gasket needed to be steamed out allowing it to properly closing . added grease to door hinge to allow smooth shutting . unit is running as designed ."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Edgewood, MD 21040
Neil H.
Job Details: 08/11/2023
CX COMPLAINT UNIT NOT SPINNING FOUND THE HUB WORE DOWN REPLACED RECALB WASHER UNIT TESTED GOOD.
We serviced a
WHIRLPOOL DRYER
Model WED9550WR1
Near Columbia, MD 21045
Davonte
Job Details: 08/11/2023
"cx complained unit had power but wasnt starting. confirmed cx complaint. ran diag got error code. f 31, low voltage. checked voltage got 240. checked terminal connections. checked to make sure connection in control board were plugged. unit will need new controlo. control no longer available. cx gettint new unit."
We serviced a
WHIRLPOOL RANGE
Model KSDB900ESS2
Near Fairfield, PA 17320
Andrew S.
Job Details: 08/11/2023
Cx complaint is that the RF burner still has yellow tips and is blackening potsa dn pans. Upon arrival I verified the issue. i then attempted to adjust the burner and was unable to. I found that the burner flame will jump about 2-3 inches high when you turn the knob. I found that the valve is not regulating that burner correctly. I quoted the cx for the cost of the manifold. Cx paid in full. please contact cx when the parts are avialable to schedule the return visit.; ordrng 1 W10826727 (Manifold)
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKB0
Near Salunga-Landisville, PA 17538
Justin L.
Job Details: 08/11/2023
"Cx had pictures showing excessive suds build up inside of unit at time of error. Documented pictures and type of soap they were using. Replaced dispenser and ran auto test no suds no issues. Ran quick wash with vinegar to clean while contacting techline. Contacted techline and spoke to Chris sent them the pictures. Cx is to run several cycle without rinseaid to rule out if its a soap issue or not. Then cx can add rinseaid. Unit checks good no further work needed;"
We serviced a
WHIRLPOOL OVEN
Model WFG775H0HZ2
Near New Oxford, PA 17350
Bernard M.
Job Details: 08/11/2023
Cx complaint the interior light doesn't come on. When arrived pressed in the door switch to activate light and it didn't come on. Removed back panel and found a wire not connected to the light assembly. Reconnected light and it now comes on when pressing on control panel and opening door. Unit chhecks good
We serviced a
WHIRLPOOL DRYER
Model WED5620HW1
Near Fredericksburg, VA 22406
Tanner B.
Job Details: 08/11/2023
"CX Concern the unit not drying correctly , found loose connection on cycling thermostat .. reseated and tested unit .. Jon complete .. verified w/ office extended 1 year and verified settlement date ."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF954CIHZ02
Near Fairfax, VA 22030
Demonte S.
Job Details: 08/11/2023
"Inspected the unit. Found that the cx is saying that the Refrigerator is making a noise when Dispensing Water. Checked the Rear Water Inlet Valve. Rear Water Inlet Valve is making a whining noise. Unit will need the Rear Water Inlet Valve. Cx paid for parts, shipping & Tax. Cx will need to pay for labor on return. ; ordrng 1 W11312191 (VALVE)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Virginia Beach, VA 23456
Branden R.
Job Details: 08/11/2023
came out and replace bin on unit . tested unit is running as designed .
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Mechanicsburg, PA 17055
Fred G.
Job Details: 08/11/2023
cx complaint unit is leaking. inspected unit and found unit is leaking from fabric softener dispenser over the tub ring. I found unit falls under Technical Service Pointer #: W11651001 Rev A. I was able to replace the tub ring and tested unit. unit now checks good.
We serviced a
KITCHENAID RANGE
Model KFGC506JSS01
Near Nokesville, VA 20181
Daniel J.
Job Details: 08/11/2023
replaced sensor and broil manifold tested broil staying lit reinstalled and leveled unit tested again reached 200f
We serviced a
WHIRLPOOL DRYER
Model WCD3090JW0
Near Wilmington, DE 19801
Taylor F.
Job Details: 08/11/2023
Cx complaint is door not closing. Tested inspected and verifed complaint. Found the latch and strike to be defective. Replaced latch and strike from previous diagnosis and unit is now working as designed. Job is complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ00
Near Arlington, VA 22202
Lloyd B.
Job Details: 08/11/2023
"Cx complained of leveling issues. Inspected the unit and found the right side door was raised as much as allowed, the cx floor is uneven and would need shims or a new floor. Install and instruct. Job complete"
We serviced a
AMANA RANGE
Model AGR6303MMB0
Near Finksburg, MD 21048
Justin S.
Job Details: 08/11/2023
replaced Technical Service Pointer deals with the breaker tripping. called tech support and spoke with an adrian. tech also advised in the insatallation instructions page 5(pic). Tested unit to 350 and up to temp within spec.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near Hanover, PA 17331
Bernard M.
Job Details: 08/11/2023
"Replaced both parts, restored power and icemaker harvested then called for water. Ran test 34 and mullion heated. Unit checks good"
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Timonium, MD 21093
Justin S.
Job Details: 08/11/2023
"unit was mounted to cabient. fixed this issue. advised to make sure water is hot, rinse aid w pods. unit working properly."
We serviced a
KITCHENAID COOKTOP
Model KCGS356ESS00
Near Rockville, MD 20852
Roberto I.
Job Details: 08/11/2023
Replaced parts. All burners tested ok.
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW2
Near Fairfax, VA 22031
Demonte S.
Job Details: 08/11/2023
"Installed the Gearcase, Actuator, Motor Drive & Clutch. Tested the unit. No noise. Unit is working as Designed."
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Newport News, VA 23606
Zachery R.
Job Details: 08/11/2023
"cx complaint unit not filling. checked unit, no fualts present. calibrated and tested valves. valves are good. unit passed test cycle with no issues. no faults after test cycle. replaced inlet valve, advised cx to try bulky cycle and to read owners manual for better understanding of unit. unit working as designed."
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near East Berlin, PA 17316
Bernard M.
Job Details: 08/11/2023
"Cx complaint unit won't start. Attempted to enter diag and found the control panel was locked. Held in rinse key to unlock panel and test, test completed without issues. Instructed cx on how to lock and unlock panel for safety reasons, cx understood. Unit runs as designed"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHW0
Near Annapolis, MD 21409
Israel R.
Job Details: 08/11/2023
Customer complaint unit inside is molding and even after cleaning the unit. I tested unit no error codes. I ran test and the test completed but when the test got to the heater test the heater did not get hot. I tested the heater from the control and ais reading 2.34 milliohms. I tested bimetal is closed. Tested heater and is OL. Unit needs new heater. Ordering heater.; ordrng 1 W10518394 (heater)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Fort Washington, MD 20744
Leon
Job Details: 08/11/2023
cx complaint fridge was leaking from front left side. inspected unit ran water dispenser and could not duplicate issue. did not find any loose connections or wet spots. cx says it happens over a span of 3-4 days. also they acknowledge they need to replace filter but did not know how. instructed them on how and where to purchase filter. will call back if issue returns.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ08
Near Providence Forge, VA 23140
Orbie
Job Details: 08/11/2023
cx complaint unit not heating. checked unit found mag not turning on. ordering all high voltage parts to complete repair. advised cx we will call them when we get parts.; ordrng 1 W11545871 (transformer) and 1 W11256462 (diode) and 1 WPW10574736 (capactr-mg) and 1 W11391712 (magnetron) and 1 W10832024 (thrmst-fix)
We serviced a
JENN-AIR DISHWASHER
Model JDTSS246GL0
Near McLean, VA 22102
Jason A.
Job Details: 08/11/2023
CX complaint DW has display but very unresponsive. Checked voltage &polarity to unit is good. Cannot enter diagnostics many tries. Unplugged UI & closed door. Drain pump did NOT run indicating bad control along with UI non-responsive. Called JA trade partners to verify extends warranty 1 extra year. Parts OOS > JJ; ordrng 1 W11302461 (Console UI FBO)
We serviced a
KITCHENAID MICROWAVE
Model KEMS309BSS01
Near Ashburn, VA 20148
Richard B.
Job Details: 08/11/2023
"CX complant. Unit not working. Prior diagnosis found incorrect interlock harness was ordered. Ordered correct harness and installed same. Unit working as designed. Job completed, RB"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Lancaster, PA 17603
Justin L.
Job Details: 08/11/2023
Cx complaint unit taking multiple cycles to dry. Was able to acces unit and verify complaint. Checked airflow which was good. Found not getting as hot. Removed element and found shorted to ground. Replaced with pre-id and tested unit now operates as designed no further work needed
We serviced a
WHIRLPOOL DRYER
Model WED5100HW2
Near West Point, VA 23181
Orbie
Job Details: 08/11/2023
"cx complaint unit still not drying. checked unit - unit heating and tumbling. 244.8Vac to unit. ran unit with 3 damp towels and 3 damp shirts on normal/quick. appeared to be working, checked dryness around 21 min left, seemed to be still damp but drying. unit shut off on me after leaving door open for 10 seconds. called techline spoke with Liam. was advised unit is working as designed but unit shutting off doesn't sound correct to me. spoke with MR, advised to reorder control and order facia as well as door switch.; ordrng 1 W11419056 (console) and 1 w11525997 (control) and 1 W11551763 (door switch)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW08
Near Chesapeake, VA 23321
Zachery R.
Job Details: 08/11/2023
"cx complaint no ice is being produced. checked unit, temps are good, advised cx blocking airduct in rc will cause products to freeze/not get cold enough. come to find icemaker connection not seated properly. reseated connection, verified operation. advised cx to dump first couple batches of ice. unit working as designed."
We serviced a
WHIRLPOOL FREEZER
Model ED2FHAXSB00
Near Mount Joy, PA 17552
Justin L.
Job Details: 08/11/2023
Cx complaint dripping water in freezer. Was able to access unit and used steamer to clear ice and test to determine leak from icemaker mold. Quoted cx for repair and collected payment. Replaced and tested good no further work needed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF990SLAM02
Near Mineral, VA 23117
Tanner B.
Job Details: 08/11/2023
"unit not sealing at fc door, unit needs brackets and door; ordrng 1 LW10341279 (fc door) and 1 w10625067 (left hand) and 1 w10625068 (right hand)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Moyock, NC 27958
Austin D.
Job Details: 08/11/2023
"cx complaint the unit is not making ice. cheked the unit and ice maker had lost home position. checked for voltage and had voltage. therfore, i replaced the ice maker with one i had from VS. tested and the ice maker tray filled up. unit is running as designed.; ordrng 1 W11546935 (ice maker ar vs), used 1 W11546935 (ice maker ar vs) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JB3
Near Scottsville, VA 24590
Eric F.
Job Details: 08/11/2023
"Confirmed cx complaint unit not powering on. Found inline power to unit hooked up incorrectly. Power cord is installed properly, issue likely with terminal in home. Advised cx to have electrical issue addressed, replaced control in the event it was damaged by voltage issues. Left unit unplugged."
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFX2676FRZ00
Near Falls Church, VA 22041
Lloyd B.
Job Details: 08/11/2023
"Cx complained the units temps in the rc was off. Inspected the unit and found with it set to 33 degrees, its currently 43 degrees. The fc is close to 0. There was corrosion on the rc thermisotr. Installed new fan w/thermistors and set unit to factory settings. Job complete"
We serviced a
WHIRLPOOL ICE MAKER
Model WRX735SDHZ08
Near Charlottesville, VA 22901
Eric F.
Job Details: 08/11/2023
"Confirmed cx complaint ice maker valve making a warbling noise after fill. Cx home has high water pressure, some air is getting into the lines. Advised cx that she can turn down volume of water going to unit and it will address issue but that it's not a problem that will result in damage to unit."
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS3
Near Hampton, VA 23669
Zachery R.
Job Details: 08/11/2023
"cx complaint unit not powering on, checked unit, come to find unit not being supplied with proper voltage. L1-N reading 243, L2-N reading 3.5vac. advised cx to contact electrician and if issue persist after electrical issue is resolved call back with job #"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near Charlottesville, VA 22901
Eric F.
Job Details: 08/11/2023
"Unit currently producing ice. Cx stated it started dropping this morning. Checked bin, unit has cycled multiple loads into bin since then. Advised cx to call back if any further issues."
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Norfolk, VA 23518
Zachery R.
Job Details: 08/11/2023
"cx complaint unit not spinning clothes out. checked unit, unit displaying f7e4, come to find rotor bolt not seted to rotor, applied loctite, claibrated and tested, collected $165. unit working as designed."
We serviced a
JENN-AIR REFRIGERATOR
Model JS42NXFXDE01
Near Waterford, VA 20197
Ken M.
Job Details: 08/11/2023
"Customer complaint is that the right side door is bowing and not closing as securely as it used to. Visual inspection confirmed that the door is bowing outward, worse at the top. No issues found with the hinges. Ordering right side door. Need 2 techs due to weight of the door.; ordrng 1 W10800805 (dor-fip bl)"
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW3
Near Virginia Beach, VA 23464
Zachery R.
Job Details: 08/11/2023
"cx complaint unit not locking lid, checked unit, come to find defective strike and lid latch, replaced both parts, tested, unit working as designed.; ordrng 1 W11457841 (strike (zr v/s))"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS4
Near Randallstown, MD 21133
Justin S.
Job Details: 08/11/2023
"CX complaint not heating - has power - over-the-range microwave. Tested unit with a cup of water at 30 secs. Water vwas not getting hot. Tested unit draw at 9 amps. Removed microwave from range.Tested all HV components Mag, CAP, Diode, and Transformer. CAP tested slighty off. CX wish to not proceed with repairs; ordrng 1 W10850446 (capactr-mg(107.72))"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT313CZLZ00
Near Frederick, MD 21702
Ricardo S.
Job Details: 08/11/2023
Cx complains that the Rc not cooling and leaks water. inspected unit.. the fc is full of frost.. defrost problem.. also the freezer door not sealing properly.. order partsss.; ordrng 1 w11624942 (thermal fuse) and 1 w11446726 (cntrl elec) and 1 WP4317852 (adhesive)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Owings Mills, MD 21117
Justin S.
Job Details: 08/11/2023
"CX complaint was grinding or rubbing noise - top load washer - start of the cycle. Arrived no codes stored. Ran Diagnosis cycle. Was able to dupilcate noise in agatate. Noise was coming from a loose splutch nut. Splines on Splutch pulley began to strip. Replaced splutch and ran diagnosis cycle again. noise was gone and no fault codes came up. Unit works great.; ordrng 1 W10721967 (CAM(JSVS)), used 1 W10721967 (CAM(JSVS)) from stock"
We serviced a
MAYTAG WASHER
Model MVWC300VW1
Near McLean, VA 22101
Simon
Job Details: 08/11/2023
CX complaints washer leaks .inspected unit found watervalve defective dripping water even washer power off .replaced water valve and tested unit .unit works as designed. CX paid in full SZ
We serviced a
WHIRLPOOL WASHER
Model KRMF706ESS05
Near Ashburn, VA 20148
Richard B.
Job Details: 08/11/2023
"Called CX and notified her that parts were damaged , Called warehouse and made aware . SD pics of parts , RB; ordrng 1 w11668672 (glide) and 1 w10625069 (glide)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS1
Near Burke, VA 22015
Demonte S.
Job Details: 08/11/2023
Inspected the unit. Found that the cx is saying that the Dishwasher is giving an error code. Ran Service Diagnostics on the unit. Error codes are F7E1 = Single Wash Motor Failure. I then made sure the Sump Motor is fully plugged in. Connections are fully plugged in. F8E2 = Water Inlet Valve Failure. Made sure House Water Valve is turned on. Cleared error codes. Ran service test on the unit. Unit finished service test. Reran error codes. F7E1 is the only code that came back. Unit will need the Sump Motor = W11416362. Cx wants to think about the repair. Cx paid for the Service Call Only by Card. If the cx calls back order the Sump Motor. ****Don't go without parts****.
We serviced a
WHIRLPOOL DISHWASHER
Model Wdt730pahb0
Near York, PA 17402
Sal R.
Job Details: 08/11/2023
CX complai t was that the upper rack will not stay in. I found upper rack falls due to fragmented adjusters. I was abkle to access and replace the adjusters. UNit test good.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Sparks Glencoe, MD 21152
Neil H.
Job Details: 08/11/2023
REPLACED THE CONTROL-ICE BOX FAN-U.I. UNIT TESTED GOOD CX WILL KEEP EYE ON UNIT AND CALL IF ANY FURTHER ISSUES WITH THE UNIT
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Owings Mills, MD 21117
Justin S.
Job Details: 08/11/2023
CX complaint dw long cycles/not drying. Upon arrivial code f2e2(UI cant comm. with control) was stored. Ran diagnosis cycle could hear all functions working properly. After diaganosis cycle was complete code f6e2(Fill Valve Electrical Problem). Replaced control. Ran diagnosis cycle a second time after install. No fault codes. Rinse aid was not being used and comfirmed heating element was on and working. Unit works great.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Greenwood, DE 19950
Frederick R.
Job Details: 08/11/2023
"CX complaint is WM banging noise. Inspected/tested and found multiple issues wrong with this unit. Levelling legs were way off so I adjusted them. ALso heard scratching noise in spin coming from belt and pulley. Tried to remove gearcase but it is completely seized in place in the splines of basket. Unit needs new basket, outer tub and return with gearcase. Put on new splutch, belt actuator, motor and also replaced absorbers that were almost non eitenet as well as suspension.. This will be a 2 count gearcase job with tub. This is going to need lowes authorization. Cannot reschedule; ordrng 1 W11239857 (belt FRVS) and 1 W10913953 (actuator FRVS) and 1 W10721967 (drive pulley FRVS) and 8 WP8564458 (absorber FRVS)s, used 1 W11239857 (BELT FRVS), 1 W10913953 (ACTUATOR FRVS), 1 W10721967 (CAM FRVS), and 8 WP8564458 (ABSORBER FRVS) from stock"
We serviced a
JENNAIR REFRIGERATOR
Model JFC2290VEM8
Near Baltimore, MD 21230
Alexander D.
Job Details: 08/11/2023
"cx complaint unit ice in container is a brick, cover on mullion hinge came off and rc freezing unless set at 46. temps good at this time. 45 and 3 while set at 46 and -2. ice is getting water dumped ontop, not melting. icemaker isnt leaking. must be valve seeping causing fill tube to freeze sometimes and water to miss fill funnel. mullion is still flipping good, cx doesnt want to replace it at this time. damper checks good. had doors open for awhile while going over everything with cx. thermistor reads 3.0kohms at 67, should be good. found condensor clogged and items pushed against back wall. cleaned condensor. advised cx to make sure gap is clear and see if still freezing when we come back for valve, may need control. ordering valve in stock. scheduled return visit for 8/22; ordrng 1 WPW10420083 (valve)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHW0
Near Harrisburg, PA 17112
Cody H.
Job Details: 08/11/2023
Was able to access unit and replace parts per previous visit. Unit now tests good. no further work needed.
We serviced a
WHIRLPOOL DRYER
Model IED4100SQ0
Near Lebanon, PA 17042
Cody H.
Job Details: 08/11/2023
"CX complains unit will not turn on or heat. CX also complains unit makes noise like change rolling around in the drum when it was working. Found unit is recieving 240v AC, found unit thermal fuse to have failed. Checked high limit-0.0 ohms, element -9.8 ohms, and no short to ground, and thermostat. All check good. Was able to replace unit thermal fuse with VS part, tested unit and unit now turns on but makes loud noise during rotation. Found unit rollers and idler to be binding and need replaced. Was able to replace rollers and idler with VS part. Tested unit and unit now works as designed. No further work needed. CX EMAIL CONFIRMED.; ordrng 1 WP691366 (idler (CH VS)) and 2 349241T (roller (CH VS))s and 1 WP3392519 (thermal fuse), used 1 WP691366 (idler), 2 349241T (roller), and 1 WP3392519 (thermal fuse) from stock"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Chambersburg, PA 17202
Andrew S.
Job Details: 08/11/2023
Cx complaint is that the unit powers off after a few second and comes right back on. Upon arrival I verified the issue. I then plugged my kill-a-watt meter in and the unit into that and tested the voltage and found that the voltage is dropping when the unit is running. It dropped as low as 98.5 V when operationg. I also tested the amperage and found that the amps are staying right around 15amp and are not spiking when the event occurs. I called TL and informed them of my findings. TL agreed that the voltage dropping is causing the unit to shut down. I informed the cx that they will need an electrician check the outlet and incoming power supply. Job complete
We serviced a
JENN-AIR RANGE
Model JXW8536HS1
Near ,
Ezra M.
Job Details: 08/11/2023
"found clip to hold front right light not seated properly, light not staying in place. reseated clip, verified light staying."
We serviced a
WHIRLPOOL UNKNOWN
Model JJW2730WS02
Near Chambersburg, PA 17202
Andrew S.
Job Details: 08/11/2023
Cx complaint is that the unit fan is running constantly and they are unable to use the ovens. Upon arrival I found that the unit has an F3E0 and an F8E2. I determined that the upper oven sensor is shorted. I also found that the console has a couple buttons that are unresponsive and the display has fallen out of place. I am ordering the console and another sensor and will use the control sensor on return. We will also need a 2nd tech to assist in removing the unit. Please cdontact cx when the parts are available to schedule the return visit.; ordrng 1 W10617330 (Console) and 1 WP74008369 (Sensor)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF305ESS00
Near North Bethesda, MD 20852
Roberto I.
Job Details: 08/11/2023
"CX complaint no ice.Temperature in the Fc 2F. Found the icemaker turned off. Pushed arm down and tested and ran the test. It cycle and filled ok. Cx said the icemaker didn't work for many days and then he pushed up the arm. The unit is working at the moment, but if the cx calls back, please order icemaker W10884390. Collected $120"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Chesapeake, VA 23325
Zachery R.
Job Details: 08/11/2023
"cx complaint unit not cooling, checked temps, fc at 48 degrees, rc at 55 degrees, evap covered in frost, thermistor reading 40k, spoke with AR was advised to replace thermistor and have cx monitor unit. used shop vac to clear drain pan, advised cx to monitor unit next 24-48 hours. also advised they cannot block airducts or have products touching rear wall."
We serviced a
JENN-AIR MICROWAVE
Model JMC2430LL00
Near ,
Ezra M.
Job Details: 08/11/2023
"installed ring-turn and tested, sounds normal"
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ3
Near Front Royal, VA 22630
Ezra M.
Job Details: 08/11/2023
"installed parts, tested, working properly"
We serviced a
IKEA MICROWAVE
Model IBMS1455DS00
Near Reisterstown, MD 21136
Justin S.
Job Details: 08/11/2023
CX complaint is start button not working - built-in microwave - only start button not working. Had CX turn off power to microwave. removed yop panel console. Found the start switch button had broke out of its holder. Replaced button holder. Comfirmed start button was working by placing a cup of water in at 60 secs. water was heating. Units now works good
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near Silver Spring, MD 20906
Marc M.
Job Details: 08/11/2023
cx states unit not cooling. inspected unti and recorded temps of about 20 degrees in fc food items. removed rear compartment cover and found that the compressor discharge line is dripping with oil and uv dye (took pics). unit will need further SS repair.; ordrng 1 W10507884 (compressor) and 1 WP2188823 (evaporator) and 1 WPW10143759 (dryer)
We serviced a
MAYTAG DRYER
Model MED5630HW0
Near Solomons, MD 20629
Shane B.
Job Details: 08/11/2023
cx complaint is the door sagging causing the door to hit the front of the unit causing scratches and door to be hard to close. confirmed complaint. door has to be lifted a little to close otherwise it scraps the front of the unit. i found everything on hinges to be tight. bushings may be worn causing door to sag. ordering hinge and bushings. schedule when parts are avialable.; ordrng 1 WPW10208419 (plate) and 1 WPW10208415 (door hinge) and 4 WPW10208398 (cap)s
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS00
Near Woodbine, MD 21797
Marc M.
Job Details: 08/11/2023
"installed parts and tested unit. during install, found that the previous evap cover was not installed correctly. took pics to document."
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Windsor, PA 17366
Sal R.
Job Details: 08/11/2023
"CX complaint is that the unit is not completing cycles. I found the unit has a F3E2 , F9E1, and F0E2 error code. I am orderign 1 pressure switch (W11316246) and and 1 drain pump (W11458345). I have set a return date for 8/16; ordrng 1 W11316246 (pressure switch) and 1 W11458345 (drain pump)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Virginia Beach, VA 23456
Branden R.
Job Details: 08/11/2023
came out and replace all parts on unit . tested and unit is now running as designed .
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Severna Park, MD 21146
Israel R.
Job Details: 08/11/2023
"Service Pointer. Installed new LEd moduel and the lights started flickering. BAd FC light service pointer to replace that light and tested. Unit is is turning on and is lighting up. Unit is back to normal operations.; ordrng 1 W11601310 (Module), used 1 W11601310 (Module) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Woodbridge, VA 22193
Robert W.
Job Details: 08/11/2023
"CX Complaint is the unit isnt cooling. Inspected unit and found the FC evap froasted over, Defrosted and faound the heater harness has failed and isnt sending power to heater to defrost unit. Replaced heater with harness and tested ujnit is workoing properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Bowie, MD 20721
Davonte
Job Details: 08/11/2023
"cx complained unit wasnt making ice and not cooling properly in the rc side. inspected unit. ran diag on icemaker. icemaker harvesdted and filled with water as should. ice bin full of ice as well. rc side was set to highest cooling temp. changed rc temp to lowest cooling. all thermistor passed when running service test. fc side overpacked with food. advised not to overpack fc side, will cause cooling problems"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Stafford, VA 22554
Robert W.
Job Details: 08/11/2023
CX Complaint is the unit sparked in MW. Inspected unit and found the LR support allowed rack to touch cabnet causing spark. Used touchup paint to fix cabnet and replaced support.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ16
Near Chantilly, VA 20152
Daniel J.
Job Details: 08/11/2023
not dispensing ice found fill tube not fully inserted and ice tray stuck in iceroom steamed out removed tray ice on bottom of iceroom puching tray away from auger removed reistalled tray tested now ice dispensed threw away old ice due to heat from steam
We serviced a
AMANA RANGE
Model AER6303MFS5
Near Upper Marlboro, MD 20774
Shane B.
Job Details: 08/11/2023
cx complaint is the glasstop cracking over the right front burner. confirmed complaint. found cracks coming from just off center of the right front burner and spreading toward rear burner. took pic but its hard to see through scratches on the surface. cx is also upset that the surface is scratching. they said unit was supposed to be 'scratch proof'. advised cx scratches are cosmetic but the crack is a functional issue. ordering new glasstop. schedule when available.; ordrng 1 W10906141 (cooktop)
We serviced a
MAYTAG WASHER
Model Mvw7230hc0
Near Yorktown, VA 23692
Lucas R.
Job Details: 08/11/2023
"cx complaint unit not starting cycle, checked unit found f6e3 acu/ mcu code, one motor winding fluctuating between 8-12 ohms, wiring checked good, possible damage to acu from motor failure.; ordrng 1 W11419171 (control) and 1 W11195971 (stator)"
We serviced a
KITCHENAID DOWNDRAFT
Model KXD4636YSS7
Near Davidsonville, MD 21035
Davonte
Job Details: 08/11/2023
"cx complained unit downdrift wouldnt go up and down on its own. confirmed cx complaint. installed new hood control and switch, unit still not working properly. when holding switch button motor stops , then turn back. ordering new assembly motor; ordrng 1 W11187731 (assembly motor)"
We serviced a
KITCHENAID DBL WALL OVEN
Model KODE500ESS20
Near Toano, VA 23168
Lucas R.
Job Details: 08/11/2023
"cx complaint no operation, checked unit found f1e1 relay board failure, verrifiied 240 vac to both controls, evidence of heat escaping from vent, causing boards to overheat, called techlione spoke with chris, adviosed to replace blower fans, replaced controls, 2 techs needed to replace blowers ion back; ordrng 2 W11598119 (blower)s"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near Yorktown, VA 23693
Lucas R.
Job Details: 08/11/2023
"cx complaint moisture on fc gasket, verrified complaint, installed foam gaskets under top of fc gasket, raised door, turned flipper mullion on full time, advised cx to monitor, unit working as designed.; ordrng 2 W11159728 (gasket LR/VS)s, used 2 W11159728 (GASKET LR/VS) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JW3
Near Mechanicsburg, PA 17055
Fred G.
Job Details: 08/11/2023
i was able to access unit and replace both infinite switchs as per previous visit. tested unit and found unit now checks good.;
We serviced a
AMANA RANGE
Model AER6303MFS5
Near Camden, DE 19934
Taylor F.
Job Details: 08/11/2023
Cx complaint is back burners not heating properly. Tested inspected and verifed complaint. Cx was cooking on cooktop and oven on arrival so it was to hot to safetly take apart. Ordering element and switch for both burners. Cannot reschedule at this time.; ordrng 1 WP8273993 (elmnt-surf) and 1 W11171119 (elmnt-surf) and 1 WP3148952 (switch-inf) and 1 WP3148953 (switch-inf)
We serviced a
WHIRLPOOL DRYER
Model WED4616FW0
Near Mechanicsburg, PA 17055
Fred G.
Job Details: 08/11/2023
"cx complaint unit is not running. inspected unit and found wrong voltage to terminal block. L1-neutral= 36.25vac, L2-neutral= 122.2vac, L1-L2= 91.1vac. customer needs an electrian to correct issue. charged cx only for service call fee."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS03
Near Leesburg, VA 20176
Ken M.
Job Details: 08/11/2023
Damper replaced and tested. Unit is working properly. Old part left with customer.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near East York, PA 17402
Sal R.
Job Details: 08/11/2023
CX complaint was that the filter would not come out. I was able to access and replace the water filter / bypass. I then ran a gallon of water through. UNit test good. CX instruct completed.;
We serviced a
WHIRLPOOL DRYER
Model WGD4815EW4
Near Hanover, PA 17331
Sal R.
Job Details: 08/11/2023
"CX complaint was that the unit would take too long to dry items. I found that the unit was heating , CX informed me that she cleaned hose and venting before my arrivel and the unit is not prefforming better and drying items on the first try. I advised CX to have a licensed vent cleaning Co. inspect the venting form the hose through the wall and outside at min once a year. I also advised CX to shorten the vent hosing as it may have essive hosing bent and krimoing witch may caus air flow concerns. Unit is opperating as designed. CX instruct concerns meet."
We serviced a
WHIRLPOOL DRYER
Model KRFF507ESS01
Near Ashburn, VA 20148
Richard B.
Job Details: 08/11/2023
"CX complant. Water in fridge again. Prior diagnosis found units drip tray not catching water. UInstalled new pan , Tired units evap back against back wall and reassembled after clearing ice. Job completed, RB"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ04
Near Hanover, PA 17331
Sal R.
Job Details: 08/11/2023
I was able to access and replace both RC door gaskets. I used a heat gun to hel relax the gsaskets. UNit test good.
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS5
Near Chantilly, VA 20152
Daniel J.
Job Details: 08/11/2023
dishes resiude on dishes at end of cycle f6 e1 and f6 e2 error stored ran started cycle on normal water coming in but spray arms not moving replaced sump asssy tested same while repacing sump found connector going to diverter motor water damage orering harness and valve with switch; ordrng 1 W11100762 (harness) and 1 WPW10327249 (valve) and 1 WPW10195039 (float switch)
We serviced a
WHIRLPOOL DRYER
Model MED7230HC3
Near Mechanicsburg, PA 17050
Fred G.
Job Details: 08/11/2023
"Cx complaint units door wont stay closed. inspected unit and found door hinges were warpped make the door not be able to close door switch completely. I was able to replace hinges with van stock and found unit now checks good.; ordrng 2 W11551301 (hinge (FG VS))s and used 2 W11551301 (HINGE) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KBS0
Near Stephens City, VA 22655
Ezra M.
Job Details: 08/11/2023
"dishwasher leaking. found heater bushings failed. per Special Project code, replaced heater and bushings. cust already had kitchen floors and cabinets redone due to water damage from dishwasher leaking. unable to photograph, cust did not have any photos available. unit not installed on arrival, custs spouse wanting to replace unit, so did not test. repair complete.; ordrng 1 W11537778 (heater em vs), used 1 W11537778 (HEATER) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near New Providence, PA 17560
Justin L.
Job Details: 08/11/2023
"As per previous visit was able to access unit and replace part. Found noise during spin. Found belt wearing splutch. Replaced with van stock. Calibrated and tested unit and unit is ramping up and banging around found unit will need suspension, gearcase and motor with a 2 call count. Once approved and in office will need to set return; ordrng 1 W10721967 (splutch (JL VS)) and 1 W11239857 (belt (JL VS)) and 1 W10913953 (actuator) and 1 W11454734 (gearcase) and 1 W10890624 (motor) and 1 W11130362 (suspension), used 1 W10721967 (splutch (JL VS)), and 1 W11239857 (belt (JL VS)) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ02
Near Hershey, PA 17033
Cody H.
Job Details: 08/11/2023
"CX complains unit is not making ice. CX has contract. Unit is reading 32.6*F in RC and 6.8*F in FC. Found icemaker has no rotation in test 44. Icemaker not recieving voltage. Inspected wireharness and found harness severed at bottom of door. Unit will need new door for repair. Ordering FC SS door for use on return, as well as 2nd tech. CX will call office when part arrives and they check condition of part. CX EMAIL CONFIRMED.; saved tckt"