We serviced a
KITCHENAID RANGE
Model KDRP487MSS03
Near Suffolk, VA 23437
Justin W.
Job Details: 09/27/2023
cx complaint unit does not stop sparking. checked unit to find wires good. pre iding spark module and conversion kit to bring back with 2nd tech. charging cx diag and 2nd tech labor notified cx it would be 90 per visit for 2nd tech. labor and parts to be charged upon further diagnosing prior to using.; ordrng 1 WP8301282 (kit)
We serviced a
WHIRLPOOL WASHER
Model WTW8000DW0
Near Corapeake, NC 27926
Austin D.
Job Details: 09/27/2023
"cx complaint the unit is not draining or cleaning the clothes. checked the unit and found an error code f9e2, f9e1, f0e2. checked the drain and it is defective not pulling any water out with voltage bein sent. also lots of oil leaking from the gearcase underneath. finally the lid and UI are damaged the lid is cracked the ui display LEDs are going out. ordering all parts needed to resolve the issue will return once approved and parts are in.; ordrng 1 WPW10581874 (pump-water) and 1 W11393685 (gearcase) and 1 W10734521 (slider) and 1 W10909670 (tub nut) and 1 W10754158 (motor stator) and 1 W10754448 (clutch) and 1 W10754161 (motor rotor) and 1 W10752283 (washplate) and 1 W11106748 (console) and 1 W11101059 (lid)"
We serviced a
WHIRLPOOL WASHER
Model WFW9150WW00
Near Great Falls, VA 22066
Simon
Job Details: 09/27/2023
CX complaints washer stops flashing error lights and buzzer sound the wash cycle stops before completing.Inspected unit diag mode NO ERROR CODE .SZ
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Upper Marlboro, MD 20772
Leon
Job Details: 09/27/2023
CX COMPLAINT is ice keeps clumping together confirmed issue seen that ice was stuck at the bottom by the plate in fc seen that the plate gasket wasnt sealed ordering ne wplate SP #: W11539038 also ordering new UI; ordrng 1 W11533213 (UI) and 1 W11448633 (PLATE)
We serviced a
WHIRLPOOL MICROWAVE
Model CAE2743BQ0
Near Norfolk, VA 23509
Zachery R.
Job Details: 09/27/2023
"cx complaint unit not completing cycles, checked unit, unit displaying f9e1long drain, f5e1 lid switch fault. drained water from wash bakset, tested, drain pump reading 15.8 ohms. come to find defective acu, quoted cx for repair, cx paid in full, advised they will be contacted for return visit.; ordrng 1 W11368855 (acu) and 1 WPW10482836 (latch)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE104KPS1
Near Afton, VA 22920
Kyle A.
Job Details: 09/27/2023
Replaced control and tested unit and unit is now as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Mechanicsville, VA 23116
Joseph D.
Job Details: 09/27/2023
customer complaint of units power flickering on and off could not confirm complaint but customer had a video replaced main control and unit seems to be working properly. Power to unit currently checks properly
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near La Plata, MD 20646
Shane B.
Job Details: 09/27/2023
cx complaint is the unit not drying. confirmed complaint. air flow meter doesnt register any air flow at all. unit does not heat. found blown thermal fuse. replaced with preIDed part. found lint blocking the duct going to blower wheel inside unit. once lint was removed unit has good air flow and is heating properly. working as designed.
We serviced a
WHIRLPOOL ICE MAKER
Model WUI95X15HZ01
Near Spotsylvania Courthouse, VA 22551
Eric F.
Job Details: 09/27/2023
"Confirmed cx complaint unit making loud screeching noise. Tested unit, found valve making squeeling noise, recirc pump sensor not reading when water reservoir is full, drain pump/pumps making loud squeeling noise. Ordering pumps and valve.; ordrng 1 WPW10217918 (valve) and 1 W11539855 (pump) and 1 W11542868 (pump)"
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS07
Near Newport News, VA 23608
Lucas R.
Job Details: 09/27/2023
"replaced control, activated heater, thawed evap, fan and harness checked good, tested, unit working as designed."
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near Reston, VA 20194
Simon
Job Details: 09/27/2023
CX complaints washer burning odor and sparks Inspected unit and replaced lidlock and stirke tested unit .new main control spark and burn not safe to use it .unit need new control board.and harness CX not sure if he purchase a new washer or not he will let us know .SZ; ordrng 1 W11543994 (control board)
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Harrisonburg, VA 22802
Danny R.
Job Details: 09/27/2023
uni thas abad control cx will think over repair .; ordrng 1 W11419171 (control)
We serviced a
WHIRLPOOL DRYER
Model WED5010LW1
Near Martinsburg, WV 25401
Ken M.
Job Details: 09/27/2023
"Customer complaint is that the unit is not drying. Unit tested and found error code F1E1. Ran cycle and the motor runs and is producing heat. Error code cleared and test cycle ran. Unit passed all diagnostic tests. Contacted Whirlpool tech support to check for other reasons the unit would give an F1E1, but now be working properly. Could have been an issue with house voltage, which is why the unit is working properly now that it is on a different power source. Unit is working properly."
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Strasburg, VA 22657
Ezra M.
Job Details: 09/27/2023
"installed motor and tested, ran unit for 25 minutes, running normally"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Gordonsville, VA 22942
Eric F.
Job Details: 09/27/2023
"Confirmed cx complaint unit not heating properly. Found inline power to heating element partially unseated, element getting intermittent voltage. Fully seated harness, tested unit, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ4
Near Harrisonburg, VA 22802
Danny R.
Job Details: 09/27/2023
installed parts checksok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW10
Near Front Royal, VA 22630
Ezra M.
Job Details: 09/27/2023
leaking in freezer due to fill tube not inserted in ice maker properly. reinstalled fill tube.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Broadway, VA 22815
Danny R.
Job Details: 09/27/2023
unit isnt cycleing fan is struggling and ice in icemaker area; ordrng 1 W10846539 (fan) and 1 W11482383 (vavle) and 1 W11226501 (heat) and 1 WPW10320706 (gasket) and 1 WPW10280988 (gasket) and 1 W11577100 (control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Winchester, VA 22601
Ezra M.
Job Details: 09/27/2023
water inlet hose damaged at cabinet. ordering inlet hose.; ordrng 1 WPW10279882 (tube-water)
We serviced a
KITCHENAID REFRIGERATOR
Model KUDF204KPA00
Near Charlottesville, VA 22903
Kyle A.
Job Details: 09/27/2023
Cx complaint of unit not making ice. Did confirm unit is not sending full steady 120 to icemaker. Ordering pcb.; ordrng 1 W11690305 (Main pcb)
We serviced a
WHIRLPOOL DRYER
Model WED5100HW2
Near Red Lion, PA 17356
Drew B.
Job Details: 09/27/2023
eplaced tetsed no noise and checks good
We serviced a
KITCHENAID OVEN
Model KOCE507EWH04
Near Williamsburg, VA 23188
Lucas R.
Job Details: 09/27/2023
"cx complaint no operation, checked unit found f6e8 communication code, no continuity N on filter board to micro acu, found thermal event at thermostat on interlock harness, uninstalled unit, disassembled, replaced interlock harness, reassembled, reinstalled, tested, unit working as designed."
We serviced a
MAYTAG DRYER
Model MDG4806AWW
Near Red Lion, PA 17356
Drew B.
Job Details: 09/27/2023
cx complaintt hat unit is not heating but runs and makes noise i found the rollers to be worn raw and grinding when turning and also the unit is got good contunity on all thermasatsts and has power but not pulling fglame to get gas ordering the following parts. call to reschd; ordrng 1 WP37001308 (igntr) and 1 WP338906 (COils) and 1 WP338906 (radiant sensor) and 3 WP37001042 (rollers)s
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Laurel, MD 20724
Alexander D.
Job Details: 09/27/2023
"dispatch sent over with Scode to cover parts and labor. cx complaint unit not cooling. inspected unit and verified complaint. found compressor locked up and tripping overload. apparently cx was told that the compressor would be delivered to me and i would be able to make repair today. advised cx that we arent allow to preid SS parts and we always have to come out and diagnose unit then order SS parts. called office, seems someone from call center told them that. advised cx to contact kitchenaid cx service to see if they can offer anything since she was told the wrong thing. ordering compressor, uv dye drier and lokring parts. call cx to schedule return visit once we have eta on parts, SS tech only; ordrng 1 W11574734 (compressor) and 1 W11504431 (coupler) and 1 W11504415 (coupler) and 1 W11506621 (coupler) and 1 W11506635 (access valve) and 1 WPW10143759 (uv dye drier) and 1 W11504445 (coupler) and 1 W11504447 (coupler)"
We serviced a
WHIRLPOOL MICROWAVE
Model WML55011HS07
Near Dallastown, PA 17313
Drew B.
Job Details: 09/27/2023
replaced parts and now checks good heats and powers on
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKB2
Near Yorktown, VA 23690
Lucas R.
Job Details: 09/27/2023
"cx complaint no operation, checked unit found f8e4, and f9e2 codes, found leak at inlet valve, replaced valve, adjusted drain line, advised cx to have installer come back and finish mounting unit, unit workis as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KFIV29PCMS03
Near Sinking Spring, PA 19608
Justin L.
Job Details: 09/27/2023
Was able to access unit and replace control and fascia. When i opened the box for the adapter found that the adapter was defective. Reordering and office will need to set return; ordrng 1 w10864519 (service kit)
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Linthicum Heights, MD 21090
Alexander D.
Job Details: 09/27/2023
"cx complaint unit giving f8e4 error again and tub gasket fell out. inspected unit and verified complaint. found dirty water in drip tray. tried to put gasket back in but it seems like its gonna fall out again and its stretched out, have alot of excess gasket on one side. took door apart to inspect vent and that looks like its sealing good. noticed streaks inside door at middle of door but seems its just from cleaner spraying inside handle pocket or spills getting in door latch. ordering tub gasket. call cx to schedule return visit once we have eta on part. advised cx to not use unit since gasket may fall out again; ordrng 1 W11483553 (tub gasket)"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Lancaster, PA 17602
Justin L.
Job Details: 09/27/2023
Cx complaint unit not draining. Was able to access unit and found failed impeller in pump. Ordering parts and setting return for 10/3/23; ordrng 1 W10919003 (drain pump)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Palmyra, PA 17078
Cody H.
Job Details: 09/27/2023
"CX complains unit is staining clothing. CX states this has been issue for a week or so now. CX is within manufacture warranty. Found unit has no error codes, unit runs through cycles as designed, found red/orange build up on bottom of tub which could be from something that was washed and stained, causing residue onto clothing. Called techline and spoke to Brandon SR who said cx needs to clean unit once per month due to residue buildup. Reccomended to cx that they use the clean washer cycle with affresh once per month per techline. CX did ask technician to run unit through clean wash cycle while in home to see if it will clean residue, found softner buildup under dispensing cone which would cause the staining over time. No further work needed. CX EMAIL CONFIRMED."
We serviced a
KITCHENAID COOKTOP
Model KCGS556ESS05
Near Fairfax, VA 22030
Richard B.
Job Details: 09/27/2023
"CX complant. Flames not right. Ibnsopected unit and confermed issue, Superintendent for job site stated unit was converted for propane by installer but unit is natural gas supply. Ordering natural gas orrifaces and center burner orriface holder . Further work needed. Natural gas orrifaces are needed not propane or LPG .. Not in stock, RB; ordrng 2 W10674732 (orriface LF RF)s and 1 WPW10151353 (orriface LR) and 1 W10674728 (orriface RR) and 1 WPW10639175 (holder)"
We serviced a
WHIRLPOOL FREEZER
Model WRT108FFDM03
Near Woodbridge, VA 22192
Demonte S.
Job Details: 09/27/2023
Inspected the unit. Found that the cx is saying that the Hinge Cover came off after the Freezer Door was installed. Put Hinge Cover back on made sure it clicked into place. Unit is working as Designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Troy, VA 22974
Eric F.
Job Details: 09/27/2023
"Cx states she returned home yesterday and the unit was in 'cooling off' mode. Whirlpool unsuccesfully tried to talk her through restoring the cooling function via the UI. Turned cooling on, unit frost pattern returned, unit blowing cold air. Advised cx to watch unit and call back if temps don't drop back down but unit should be working properly now."
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Gordonsville, VA 22942
Eric F.
Job Details: 09/27/2023
"Swapped gearcase, spanner nut stripped when putting unit back together. Ordering spanner.; ordrng 2 W11551646 (spanner nut)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSSP42QKS00
Near Williamsburg, VA 23185
Orbie
Job Details: 09/27/2023
"cx complaint unit not cooling. checked unit verified complaint. pulled evap cover, no frost pattern. compressor not running. 123vac going into inverter board. called techline spoke with Bruce. found 9.3ohm at compressor windings, 5.64vdc red/red white. advised that unit needs an inverter board. cx PIF.; ordrng 1 W10629033 (inverter box)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW10
Near Woodbridge, VA 22192
Tanner B.
Job Details: 09/27/2023
"not cooliong both sections , 57 degrees in fc and compressor pulling .30-.2 amps . called techline and verfied there is more than likley leak in system . need to pressurize w/ 140psi and check for leaks . ordering couplers and evap . per techline the cap tubes are now steel and can braze as of sometime in 2022 .. CHECK W/ MAGNET BEFORE TRYING TO BRAZE, IF YOU BRAZE .. CX is calling appliance distributor and going to try to exchange it , will call us if so . 2ct ss tech; ordrng 1 w11109499 (filter) and 2 w11504415 (coupler)s and 2 w11504431 (coupler)s and 2 w11506619 (coupler)s and 2 w11506635 (coupler)s and 1 w11562258 (evap) and 1 w11504419 (coupler) and 1 w11504449 (coupler) and 1 2ct (2ct)"
We serviced a
KITCHENAID FREEZER
Model KRSC503ESS01
Near Alexandria, VA 22315
Lloyd B.
Job Details: 09/27/2023
Cx complained of temp fluctuations in the rc and fc. Installed new control and ui and set unit to factory settings. Job complete
We serviced a
WHIRLPOOL DRYER
Model WED8127LC1
Near Elizabeth City, NC 27909
Austin D.
Job Details: 09/27/2023
replaced the harness wire. tested in a normal cycle and it shut down within 5 minutes like it should. then i did a timed dry and tested the unit for five minutes. the unit ran the whole five minute time selected. unit is good to go.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW10
Near Winchester, VA 22601
Ezra M.
Job Details: 09/27/2023
"verified unit cooling, gets full frost pattern. replaced rc thermistor; ordrng 1 W11438736 (temp sensor, em vs), used 1 W11438736 (THERMISTOR) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ4
Near Waynesboro, VA 22980
Kyle A.
Job Details: 09/27/2023
Found units motor connector was not plugged in Reseated connector and unit is now as designed.
We serviced a
MAYTAG RANGE
Model MER7700LZ2
Near Fredericksburg, VA 22407
Thomas B.
Job Details: 09/27/2023
Front door glass shattered also trim damaged ordering parts; ordrng 1 W11250167 (glass-door front) and 1 W11096161 (trim-vent stainless)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDB01
Near Elkton, MD 21921
Taylor F.
Job Details: 09/27/2023
"Cx complaint is unit not cooling. Tested inspected and verifed complaint. Found the compressor to be defective. Replaced compressor, drier and coupler. Vacuumed down and refilled with 48g of r600. Unit is now working as designed. Job is complete."
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Fredericksburg, VA 22401
Thomas B.
Job Details: 09/27/2023
Removed and replaced rear panel and cracked valve testinspected for proper use unit now functions Normally ed and
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ
Near Waynesboro, VA 22980
Kyle A.
Job Details: 09/27/2023
"Found drain hose not fully seated to motor and kickplate improperly installed, causing door not to seal properly. Remounted hose and kick plate and unit is now as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF540CWHZ09
Near Winchester, VA 22603
Ezra M.
Job Details: 09/27/2023
installed shelf and pantry cover
We serviced a
MAYTAG OVEN
Model MOES6030LZ00
Near Fredericksburg, VA 22406
Thomas B.
Job Details: 09/27/2023
Removed and replaced the oven door front and badge tested for proper use unit now functions Normally
We serviced a
WHIRLPOOL OVEN
Model WOS31ES0JS01
Near Waynesboro, VA 22980
Kyle A.
Job Details: 09/27/2023
Remounted units door. Unit is now as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Martinsburg, WV 25401
Ken M.
Job Details: 09/27/2023
"Customer complaint is that the unit is not completing a cycle. Power restored and the lid locked, then unlocked, spin led is blinking. Checked for stored error codes and found none. Ran test cycle and the cycle ran properly. No loose connections found and drive system is good. Unit is working properly."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Winchester, VA 22603
Ezra M.
Job Details: 09/27/2023
"installed lower harness, tested, working properly"
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Martinsburg, WV 25401
Ken M.
Job Details: 09/27/2023
Customer complaint is that the unit does not heat. Unit tested and is heating. Checked for stored error codes and found F2E2. Ordering fascia and control. Rest of the unit ran properly.; ordrng 1 W11413566 (fascia(prior 1 yr) and 1 W11525996 (control)
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Fredericksburg, VA 22406
Thomas B.
Job Details: 09/27/2023
Removed and replaced the control and water valve assy tested for proper use unit now functions Normally
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Stafford, VA 22556
Thomas B.
Job Details: 09/27/2023
"Heating issues will not heat properly ; ordrng 1 W10900067 (cutoff-tml) and 1 279838 (element,heater)"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Winchester, VA 22603
Ezra M.
Job Details: 09/27/2023
"installed harness, tested, working properly"
We serviced a
WHIRLPOOL DRYER
Model MED5630HC2
Near Stafford, VA 22556
Thomas B.
Job Details: 09/27/2023
Thermal fuse blown ordering fuse ; ordrng 1 W10909685 (fuse-thrml)
We serviced a
WHIRLPOOL WASHER
Model WED4815EW1
Near Woodstock, VA 22664
Ezra M.
Job Details: 09/27/2023
"not heating. found wire harness to motor not connected at control. reconnected, verified secure and tested, unit heating normally"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ1
Near Newark, DE 19713
Taylor F.
Job Details: 09/27/2023
Cx complaint is unit giving an f8e4 error code. Tested inspected and verifed complaint. Found the water line where it hooks to the inlet valve to be dripping. Upon inspection found the water line didnt even have a rubber gasket in it to seal against the inlet valve. Cx installed the unit this way back in march. Corrected the issue by installing a rubber gasket and unit is now working as designed. Job is complete.
We serviced a
MAYTAG WASHER
Model WTW5057LW0
Near Palmyra, VA 22963
Eric F.
Job Details: 09/27/2023
"Confirmed cx complaint unit not advancing cycles, not washing. Found inline harness to pump severed from pinch point on pump harness clip. Ordering harness and control in the event that it has been damaged. Will use pre-id'd parts on return if unit has further issues.; ordrng 1 W11643701 (harness, lower) and 1 W11513246 (control)"
We serviced a
MAYTAG REFRIGERATOR
Model MBF2258FEZ01
Near Mechanicsville, VA 23116
Joseph D.
Job Details: 09/27/2023
"Unit condensatingnon suction line , amp draw at 1 amp. Reclaimed about .5 Oz of 134a and unit not condensating. Instructed cx would prob need evaporator replacement if problem persists due to blockage ; ordrng 1 W11459354 (Evap) and 1 W10507884 (Compressor) and 1 4487444 (Evap repai kit)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model wrs321sdhz08
Near Alexandria, VA 22306
Lloyd B.
Job Details: 09/27/2023
Cx complained the unit ran non stop and would roll. Inspected the unit and found the noise the cx was describing is the evap fan motor. Showed cx in the manual that says the unit is new and uses lower fan and compressor speeds for more efficiency. THere are no feet to lower to stop the unit from rolling but all is normal. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD618ESS01
Near Virginia Beach, VA 23451
Carl A.
Job Details: 09/27/2023
"cx complaint of lights out in unit ,checked unit to find that the unit falls under the followiing Technical Service Pointer replaced all leds as pre pointer tested unit works as designed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI7FVCXWY00
Near Mechanicsville, MD 20659
David J.
Job Details: 09/27/2023
Cx complaint doors will not stayed sealed properly. Arrived today and inspected unit found both door seals are defective and magnit had come out. Removed old gaskets and replaced with new. Used heat gun to form and made sure unit properly sealed. Unit is now working as intended and cooling properly. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ01
Near Clifton, VA 20124
Richard B.
Job Details: 09/27/2023
"CX complant. fridge not working. CX stated units lights went out after units cooling was declining. Inspected unit and fans do not run in diagnostics Conmpressor dosent run in testing either. No lights , Control UI has pixels burnt out Ordering controls and sealed system . 3 count. Further work needed. Not in stock. RB; ordrng 1 W10830278 (power supply) and 1 W10811364 (control) and 1 W10830288 (led board) and 1 W10832994 (conpressor) and 1 WPW10608485 (evap) and 1 W11492867 (evap) and 1 W11387386 (conteol) and 1 wpw10143759 (dryer) and 1 W11506635 (coupler)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ01
Near Clifton, VA 20124
Richard B.
Job Details: 09/27/2023
"CX complant. Gasket falling apart. Inspeted unit and found gasket is cracked and falling apart from being defective, Replacement gasket is cracked where gasket corners join , Reordering door gasket. Further work needed. RB; ordrng 1 W11456682 (gasket)"
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS11
Near Ashburn, VA 20147
Demonte S.
Job Details: 09/27/2023
Installed the Magnetron & Inverter. Tested the unit. Unit is heating. Unit is working as Designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Fredericksburg, VA 22406
Robert W.
Job Details: 09/27/2023
Replaced control and start device and cap unit is running.
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29PBMS03
Near White Plains, MD 20695
Shane B.
Job Details: 09/27/2023
"cx complaint is the RC section not cooling below 50. unit is set to 34/-1. prob shows 49 in RC, evap is iced up. melted all ice and found evap fan is running in diagnostics. tested thermistor in cup of ice water. it reading changed as the thermistor cooled. once it reached 7.7k it changed to OL. thermistor is bad. replaced with preIDed part. restored power. fan is running. set to recomended temps. cx paid in full."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM09
Near Herndon, VA 20171
Simon
Job Details: 09/27/2023
CX complaints refrigrator thumping or hammering noise.Inspected unit product in freezer restricted the air flow CX suggested to not block the air flow vent .unit good to go .SZ
We serviced a
WHIRLPOOL DRYER
Model WED4900XW0
Near White Plains, MD 20695
Shane B.
Job Details: 09/27/2023
"cx complaint is the heater not shutting off. cx ran a load overnight and when they opened basment door in the morning they could feel the heat. top of dryer was 180 degrees, plastic bag on top of dryer melted and is now stuck to top. baffle in drum melted as well. cover over light is melted. found element is OL but not grounded to chassis. removed element and found it broke in 2 spots and burn marks on ducting where it had made contact with chassis. called techline to document. documented with safety. quoted cx for repair. they said they are going to call whirlpool and might replace the unit.; ordrng 1 WP692490 (baffle-drm) and 1 W11226088 (lens) and 1 W10906683 (seal-door)"
We serviced a
JENNAIR REFRIGERATOR
Model JB36NXFXRE01
Near Rohrerstown, PA 17603
Justin L.
Job Details: 09/27/2023
"Cx complaint leds out. Found that the freezer led failed taking out thew top lights. As per Technical Service Pointer was able to access unit and replace leds. Collected for service call Unit now checks good no further work needed; ordrng 4 W11632139 (leds (JL VS))s, used 4 W11632139 (leds (JL VS)) from stock"
We serviced a
MAYTAG FREEZER
Model MFW2055FRZ00
Near Norfolk, VA 23503
Zachery R.
Job Details: 09/27/2023
"while replacing gaskets could not get gasket to seat in door properly. compared new gasket to old, new gaskets are about an inch too short. ordering rc doors with gaskets to complete repair. advised cx doors will be shipped directly to their home; ordrng 1 LW10858417 (dor-fip) and 1 WPW10612925 (nameplate) and 1 W10858426 (dor-fip)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Virginia Beach, VA 23462
Zachery R.
Job Details: 09/27/2023
"cx complaint unit not draining, checked unit, coem to find drain pump reading 2k ohms, replaced drain pump, tested, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Severna Park, MD 21108
Brian R.
Job Details: 09/27/2023
cx complaint is unit is not level and doors dont line up as well as top of fridge and back wall is full of moisture. found moisture and waer coming out damper and frozen water under as well. was able to level unit and will order new damper. as soon as parts are in office will schedule.; ordrng 1 W11645127 (Damper) and 1 WPW10384183 (Thermistor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM01
Near Darnestown, MD 20874
Julian H.
Job Details: 09/27/2023
replaced ice bin workingfine found issue with Freezer not being gasket but way drawer was closing removed door & ice formation found items dropped behind main bin causing alignment to not close all the way remove items & cleared all frost door closing fine inspected gasket & looked fine FC drawer close properly
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Olney, MD 20832
Marc M.
Job Details: 09/27/2023
installed parts and tested unit. unit now checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHV08
Near Reisterstown, MD 21136
Brian R.
Job Details: 09/27/2023
replaced ice maker and pressed button and ran through test. unit checks. job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Gettysburg, PA 17325
Fred G.
Job Details: 09/27/2023
"cx complaint unit still isnt cooling enough to keep ice cream cold. inspected unit and took temps and found 14 degrees FC. I found .61amps from compressor. I hooked gauges up and found 11in vacuum and 100psi on the high side. i did not find a full frost pattern. called TL was told to charge with nitrogen and see if gauge drops , if not recharge system and see what happens. TL things system might have been under charged. charged system with 140psi of nitrogen and found the gauge did not move. was able to pull unit into a 30 in vacuum that held. i charged system with 56g or R600A. allow 24hrs for cooling. unit checks good."
We serviced a
MAYTAG OVEN
Model MER6600FZ1
Near Norfolk, VA 23502
Zachery R.
Job Details: 09/27/2023
"cx complaint front buners too hot or not hot enough. checked unit, come to find defective switches showing signs of arching. ordering all parts needed to complete repair.; ordrng 1 W11517959 (element) and 1 W11047722 (elmnt-surf) and 1 WPW10434452 (switch-inf) and 1 WP3149400 (switch-inf) and 1 WP3149404 (switch)"
We serviced a
MAYTAG DISHWASHER
Model MDB7949SDM0
Near Virginia Beach, VA 23462
Zachery R.
Job Details: 09/27/2023
"cx complaint unit unresponsive, checked unit, unit has 122vac supplied to acu, acu not sending power to ui, come to find defective acu, quoted cx, cx paid $120 service fee. advised ticket is open for 30 days"
We serviced a
KITCHENAID RANGE
Model KSDB900ESS3
Near Virginia Beach, VA 23464
Zachery R.
Job Details: 09/27/2023
"replaced terminal, suppressor, bake element, and nuts, tested, unit not heating over 320 degrees, come to find new bake element is reading pen, reordering bake element to complete repair.; ordrng 1 W10779716 (elmnt-bake)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near McLean, VA 22102
Christian C.
Job Details: 09/27/2023
Cx complaint unit is leaking at the front center. Inspected unit no signs of water. Unit is not level at all. Can shake unit if pushed enough. Possible water is coming out from drip pan. Leveled unit. Unit is now secure.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Suffolk, VA 23434
Justin W.
Job Details: 09/27/2023
replaced ice maker and tested unit working as designed. advised cx to monitor and call back if unit stops working cx agreed.
We serviced a
KITCHENAID REFRIGERATOR
Model kbbl306ess01
Near Vienna, VA 22182
Christian C.
Job Details: 09/27/2023
Cx complaint unit is leaking and IM does not work. Inspected unit found RC evap drain clogged by dissolved mastic tape. Removed all debris tested with hot water all going through drain. Tested IM jumped T&H it partially cycled then stopped. Getting 120VAC to IM. Quoted cx and they will discuss with landlord. Cx has receipt of service call paid on last visit. Leds are for JJ VS.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Waldorf, MD 20601
Shawn D.
Job Details: 09/27/2023
replaced the lamp holder and lamp and testd and light is wokring good all the time on high and low. unit is good to go
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC6
Near Waldorf, MD 20602
Shawn D.
Job Details: 09/27/2023
cx complaint unit only works on quick wash with hot water only all other loads wont work saiid it errors out to LF maybe OF she said. inspected unit then checled for erorrs and had f2e1. cleared code ran test 51 and everyhting seems good. ran normal opperation on cold and no water flow into unit valve is not clogged house has good flow. checked under unit to find gearcase is leaking oil snapped pics. tried removed washplate and is giving me issue. ordering parts for return call customer when approved; ordrng 1 W11393685 (gearcase) and 1 W10752283 (washplate) and 1 W10734521 (slider) and 1 W11165546 (valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Hampton, VA 23669
Lucas R.
Job Details: 09/27/2023
"cx complaint unit not making ice, checked unit, temps 0 and 36, all fans, door switches etc. passed, found e2 icemaker motor code, 12.76 vdc to icemaker icemaker not turning. quoted cx part W11658802 icemaker, $152.16, labor $110.00, shipping $15.00 tax $9.13 total $406.29, cx unsure if repair or replace at this time."
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Bowie, MD 20720
Leon
Job Details: 09/27/2023
cx complaint was cannot change cycle confirmed issue removed cover of unit seen the harness wasnt plugged in all the way unpluggedf and plugged harness back up everything started to work as it should
We serviced a
WHIRLPOOL DISHWASHER
Model WDF760SADB0
Near Ijamsville, MD 21754
Ricardo S.
Job Details: 09/27/2023
"Cx complains that the unit not working on any cycle, inspected unit, the water level and control cks ok, unti not washing at all, the motor makes a clicking noise, power cks ok, unit needs sump pump assy.. CX DOESN'T WANT TO CONTINUED WITH THE REPAIR AT THIS TIME; ordrng 1 WPW10671942 (sump and motor assy)"
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Elizabeth City, NC 27909
Austin D.
Job Details: 09/27/2023
came out to resolve the issue. disassembled the unit as needed. replaced all parts and put the unit back together. tested and calibrated the unit. unit is running as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRTX5028PW00
Near Alexandria, VA 22311
Jason A.
Job Details: 09/27/2023
CX complaint FRIDGE not cooling. Iced up evap. Found unit in storage & unplugged. Plug unit in & check amp draw 1.01A Fans are running & evap has good frost pattern. Tried many times to enable test mode diagnostis to test defrost.htr operation. Htr measures 56 OHMs > JJ; ordrng 1 W11595220 (Control box assym) and 1 W11609822 (defrost harness)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS973CIDM
Near Ashburn, VA 20148
Demonte S.
Job Details: 09/27/2023
Installed the Door. Heated the Door Seal with Heat Gun. Door is Sealed. Unit is working as Designed.
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LZ2
Near Woodbridge, VA 22192
Tanner B.
Job Details: 09/27/2023
installed new control on unit .. tested resistence on fan and spoke w/ techline about fan reading and the fact the fan cuts on and off .. austin from techline stated the unit is working as designed ..
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Lewes, DE 19958
Michael E.
Job Details: 09/27/2023
"CX complaint: scratched front panel. Inspected and verified complaint. I documented this in pics. House is new construction and is not yet occupied. I replaced the front panel, tested unit and it is now working properly. Job is complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Dunn Loring, VA 22027
Christian C.
Job Details: 09/27/2023
Cx complaint unit is intermittently leaking from the bottom. Inspected unit found drain tube at rear clogged. Cleared debris. Tested with water from sink and water flows normally. Cx paid for service call.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM03
Near Gaithersburg, MD 20878
Julian H.
Job Details: 09/27/2023
CX complaint about unit still not cooling both temps @ room temp uncover evap no dye there went to the back checked pressures low side -20 high side 70 further inspection made me found dye on pan from precooler line found it with uv light & glasses need dryer as well is directly connected to it 2 COUNTS SEALED SYS TECH; ordrng 1 W11644054 (precooler line) and 1 WPW10143759 (dryer)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near Mechanicsville, VA 23111
Chris B.
Job Details: 09/27/2023
cx comp unit will lwak from rear right corner insp unit conf cx c omp found drip pan has crack in it order called pw ordered part please put cx on cancalation list; ordrng 1 WPW10655367 (drip pan)
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Mechanicsville, VA 23116
Chris B.
Job Details: 09/27/2023
cx comp unit leaks insp unit found drain pipe overflowing on floor tested unit working as desighned
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Chester, VA 23836
John P.
Job Details: 09/27/2023
CX complaint unit not working check unit verify complaint found when manually activating spin slider engages basket never moves can turn basket ohm motor from control motor ohmed out within parameters based off error code and motor oming out per tech sheet to replace ACUF6e3 ACU can not heat mcuF7e7F7e3; ordrng 1 W11419171 (Control)
We serviced a
MAYTAG WASHER
Model MVWB855DC4
Near Leonardtown, MD 20650
David J.
Job Details: 09/27/2023
Customer complaint unit would turn off and on by itself after previous text visit he had found the shoot need a new consul and control arrive today in disconnected power removed consul and place both parts that previous tech advised reinstalled and tested unit unit is now working as designed job complete
We serviced a
JENNAIR REFRIGERATOR
Model JFC2290REP00
Near Alexandria, VA 22308
Lloyd B.
Job Details: 09/27/2023
Cx complained the unit did not make ice. Installed new ice maker and the unit cycled and began a harvest. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC302EPA00
Near Annapolis, MD 21401
Davonte
Job Details: 09/27/2023
"cx complained that unit was making too much ice, after inspecting unit notice that bail arm wasnt in its postion. IM maker was stuck on, on postion, reseated bail arm, ran a test cycle on IM and harvested as should."