We are a family owned appliance repair company based out of Crofton, MD. As a local company offering services across the mid-atlantic region, our employees are the foundation on which the success of our services continues to grow. Since our recent expansion, we are looking for new applicants to join our team.

We have positions available at our main office in Crofton for customer service and client services representatives. We are looking for positive and driven individuals who have a passion for service and desire to grow within the company. This is a full-time position (Monday-Friday).

Job Responsibilities:

• Manage large amounts of incoming calls and customer service inquiries
• Scheduling and confirming service calls
• Communicating with our clients and customers via phone and email
• Assist our technicians with logistics and provide support to ensure their success
• Identifying and assessing customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with our clients and customers through open and interactive communication
• Uphold the security and confidentiality of documents and data within area of responsibility
• Respond to emails from customers, clients, and other team members in a professional and timely manner
• Document all call/email information in our system according to standard operating procedures

We are looking for people who:

• Possess computer keyboarding skills and aptitude
• Have strong soft skills and active listening skills
• Are self-motivated and eager to learn and lead
• Thrive on multitasking, prioritizing and managing time effectively
• Able to handle stressful situations appropriately
• Able to follow established systems and standard operating procedures
• Find creative problem solving and critical thinking to be fulfilling and a welcomed challenge
• Punctual and reliable
• Have a clear, professional, and informative communication style
• Adapt quickly to changing priorities and customer needs

Offered Benefits:

• No weekends or holidays
• Paid sick leave
• Bonus program
• Potential for career advancement within our growing company
• Competitive compensation
• 401k (after a certain amount of time as employee)

If you feel that you would be a match for our team, please apply today!