Of course! Our friendly and knowledgeable customer services reps are available to answer your questions Monday through Friday 8 AM to 5 PM.
Yes! We do out of warranty appliance repairs all the time. See our Out of Warranty page for more information.
Via Appliance Repair is a 3rd party repair company. The company you called just facilitated booking an appliance repair appointment. You would be considered a Via Appliance Repair customer and can call us directly to reschedule, cancel, or make a payment. This is the case even if the payment is going through a 3rd party.
The model and serial number are used as unique identifiers for your appliance. They can be used to determine the make, type, year, and any additional features. With this information the technicians will be better equipped to order or pre-order parts for the appliance. Having these will also enable them to determine if there are any known problems with the model, which may expedite the diagnosis and repair.
We get parts directly from the official manufacturer. This helps us ensure they of of the highest quality and they come standard with a 1 year warranty.
Our scheduling system notes the date of your scheduled appliance repair and any time preference (AM or PM) and works to accommodate as many people as possible. The business day prior to the scheduled appointment we will give you a reminder call and email with a 3 hour timeframe. You can confirm the appointment via phone or email. You may also call in to reschedule if necessary.