"CX complains unit ice maker is not producing ice. CX is within manufacture warranty according to POP. tried to jump ice maker and got no movement. Removed icemaker and found 119.3vAC to icemaker. was able to replace icemaker with prei.d part. retested unit and unit now works as designed, no further work needed. CX EMAIL CONFIRMED."

"Was able to access unit and replace suspension, when replacing unit tub and basket it was discovered new tub was defective from shipping, put unit old tub basket and rotor stator back into unit. Unit will need new tub ordered as well as stator bolts and control. office to schedule with cx when all parts arrive. UNit will need 2xl as well as 2nd technician for return.; ordrng 8 W11314661 (stator screw)s and 1 W11583890 (control)"

"CX complains unit is vibrating excessivly causing unit to walk.Unit shows no error codes, ran unit through test 12, unit had no issues running through diagnostic testing. Found dampers to be responsive but found gearcase to be making noise during spin. Unit will need drum replace for repair. Unit will need 2nd technician for repair. cx to call into office when drum arrives to schedule. CX DECLINED EMAIL.; ordrng 1 W11460604 (drum) and 1 W11354541 (stator) and 1 W11314361 (rotor)"

"Was able to access unit and replace parts per previous visit. Tested unit through quick cycle, unit now works as designed, no further work needed. CX EMAIL CONFIRMED IN STICKY NOTES"

Cx complaint unit not working properly. Was able to access unit and found unplugged. Plugged in and unit was stuck in middle of cycle. Cleared and found no saved codes. Ran auto test and went through no issues. Attempted regular cycle and unit wouldnt start a normal cycle unit would only drain and spin no matter which cycle is selected. After multiple tests only found F2E1 error. Ordering parts. Once in office will need to contact return; ordrng 1 W11626074 (control) and 1 W11626075 (encoder) and 1 W11626077 (hmi) and 1 W11513248 (lid lock)