parts and labor consession. customer atated that the unit wouldnt dispensice. verified issue and auger motor seized... tried to free the auger assy but was unable to.. need parts...; ordrng 1 w11671282 (auger assy)

Screws replaced. Door is secure and sealing properly. Old screws left with customer.

"After replacing the freezer door, found that 2 of the bolts securing the lower hinge to the cabinet will not tightened down, holes in the cabinet are stripped out. This is causing the hinge to sag and dragging the freezer door out of alignment. Contacted Whirlpool tech support with findings. Determined that 3 of the screws for the left side bottom hinge were stripped and the hinge had been assembled incorrectly. Hinge reassembled. Ordering screws. Door is now sealing properly.; ordrng 3 WPW10297485 (screw)s"