"cx complaint timer not advancing, checked unit found 244 vac at terminal, proper volatage and polarity at timer, timer not advancing, replaced timer, also found loose prongs on outlet possibly causing unit to lose neutral, advised cx to have outlet replaced, unit working as designed. sent safety documentation vis email."

"cx complaint unit not powering on. checked unit to find drain pump ohming at 23.3 ohms. found 122 vac going to control but control non responsive. ohmed out latch to find reading open. found strike bad needing to be replaced. called for authorization. replaced control latch and strike. tested unit working as designed; ordrng 1 W11457841 (strike jw vs) and 1 W11394572 (latch jw vs), used 1 w11457841 (strike jw vs), and 1 W11394572 (latch jw vs) from stock"

"cx complaint unit making noise, checked unit temps at 5 and 35, water in pan indicating unit defrosting properly, heard noise from adjusted discharge lines from compressor to alleviate vibration noise, unit working as designed."

"cx complaint unit not spinning, checked iunit found motor shaft seperated causing belt to shred, replaced motor and belt, tested, unit working as designed.; ordering 1 341241 (belt,drive lr/vs) and 1 279827 (motor lr/vs), used 1 341241 (belt lr/vs), and 1 279827 (motor lr/vs) from stock"

cx complaint not turning. confirmed complaint. checked to find belt broke. replaced belt from pre ids. tested to find duct work needs cleaning advised cx to have ducts cleaned. cx agreed. unit working as designed