"Cx complaint, fills with water to the top of the tub and drains out, F2-E1 stuck key error code. Ran factory diagnostics to reset the unit...Ordering control for the return visit, advised cx to contact VIA dispatch to schedule a return visit once received, cx agreed,; ordrng 1 W11603811 (control)"

"Cx complaint, error code F28 communication fault between MCU-CCU...verified all vac voltages. Found tub support seperated, from the frame, lower shock absorbers seperated from the supports, pics on SD. Called and spoke with Chris @ tech line to document findings, advised to order and replace parts needed to complete the repair. 2 techs needed to complete the repair, dryer needs removed from top of the washer to install the parts. Advised cx to contact VIA dispatch to schedule a return visit once all parts are received, cx agreed.; ordrng 1 WPW10384849 (cntrl-elec / mcu) and 1 W11228216 (cntrl-elec / ccu) and 4 W10822553 (shock-absr)s and 1 WP8540012 (hose) and 2 W10010360 (spring)s"

"Cx ccomplaint, drum not turning, installed parts, found new motor defective, not turning. Also found several worn components, also the cabinet feet are offseet, unable to level the unit. Installed parts from van stock to complete the repair, verified cycle temperature at 140 degrees...unit is working as designed.; ordrng 1 WP691366 (pulley-idr JT VS) and 1 349241T (support,roller JT VS) and 1 279827 (motor!dryer JT VS) and 1 W11025920 (feet-lvlng JT VS), used 1 WP691366 (IDLER-PULLEY), 1 349241T (SUPPORT-ROLLER), 1 279827 (MOTOR), and 1 W11025920 (LEVELING-FEET) from stock"

"Cx complaint, will not finish a wash cycle, error code F8-E1 no-fill / long-fill, verified failure during test, also found drive motor slipping on the belt-hub, verified during manual test. Installed parts from van stock to complete the repair, ran factory diagnostics to test, calibrate and verify unit operation...working as designed.; ordrng 1 W11595805 (VALVE JT VS) and 1 W11283592 (motor-drve JT VS), used 1 W11595805 (VALVE), and 1 W11283592 (MOTOR) from stock"

Customers complaint is unit sometimes not making ice. Temps were good in the fridge and freezer. Found icemaker not working properly. NTO part.; ordrng 1 W11546935 (icemaker)