"cxc complaint the unit is not cooling like it should. checked the unit and found that the control is not sensing the correct temp from the thermistors. therfore, ordering a control and temp sensors. also the ice maker is leaking and needs to be replaced. parts on order. will return once the parts come in.; ordrng 1 WPW10384183 (thermistor) and 1 W11594670 (control box) and 1 w11517113 (ice maker kit) and 1 W10841140 (adhesive)"

"cx complaint lights will not turn on on lower oven . checked and found no error codes , found unit will need both controls along with UI unit acting like it has wrong program to unit . ordering all parts also ordering 2 tech to properly uninstall unit with out damage to unit , house or tech . also 2 count for drive time; ordrng 2 W11325541 (light)s and 1 W11261167 (control) and 1 W11261169 (control) and 1 W11105007 (UI)"

"cx states the microwave is heating up on its own and is hot to the touch when they noticed it. heating so hot that the cabinets were hot aswell. i have never seen this before and now that im here it is working fine everytime i test it. therfore, i am calling the manufacturer to see if they have any recomnedations. they had no recommendations at this time and deemed the unit as running as designed. informed the cx and advsied her to contact the manufacturer."

"checked the unit and found sparks coming from the capacitor. advised cx that i recommend replacing the whole high side. owner of house was not at the house therfore, i sent her a photo of the quote and advsied her to call the office if she wanted to go ahead with service. will call safety to document."

"called tradecare and spoke to peyton. i was told that no colletion of servcie call, labor, parts, etc. due to service pointer. therfofe, i disassembled as needed. repalced the element and tested operation. unit is tgood to go and no leaks present."