"Cx states oven not heating. Tested, found start button not responding. Reinstalled ribbon cable and all wires on board, tested, start button still not working. Installed spare new control board on site tech had, tested, unit is now working properly. Ordering control board, on site tech will keep old board until we return.; ordrng 1 W11583303 (control)"

"Cs unit is not using soap, confirmed complaint. I found the unit is not designed to use pods , unit is 23yrs old and customer is using pods. Dispenser door is opening and washmotor us also working .Advised customer to only use the dispenser for power or liquid soap, if she is going to use pods , just throw the pod inside with the dishes. Unit is working properly."

Client complaint was they were getting a gas smell from the oven but I came out today. I checked every single ofices I checked the regulator and I also checked the jet. I used the gas sniffer and still didn't get any gas smell coming from the unit. Call techline told them my findings

changed serial number on ticket appartment was just redone. cx complaint doors noticed doors are rusting just moved. inspected doors and found they are rusting snapped pics. ordering fridge and freezer door for return; ordrng 1 W11178521 (nameplate) and 1 W11575716 (fridge door stainless) and 1 LW10638683 (freezer door stainless)

"Cx complains about a condensation on fc .. inspected unit, the freezer door seal is out of place on the bottom of the door.. thats why is too much frost on the freezer section.. i use silicone on the door gasket,.. unti cks and sealing fine"