"replaced thermistor and harness, verified unit is forming frost pattern, advised cx to allow unit to cool for next 24 hours."

"cx complaint no cool, checked unit, come to find frost build on evap, used steamer to clear frost build, come to find defective heater wire, reseated and secured connection, ordering heater harness to complete repair.; schdld next appmnt for 8/22 TUE !"

"cx complaint unit freezing items in fridge as well as ice maker staying running. checked unit found RC 36*F, FC 5*F. P5 1-2 20.7k ohm, P5 3-4 6.3k ohm. unit currently working at this time, unable to replicate issues at this time but advised cx to monitor operation for the next 48 hrs and to call back if need. completing job for now. advised cx to take video if issue pops up again to show next tech to better help diag."

came out to replace the ice maker. disassembled the unit as needed. replaced the ice maker. tested operation unit is running as designed.