"cx complaint of unit not drying clothing. checked unit and tested, found that the ouotlet thermistor is reading open. removed and replaced outlet thermistor, tested, unit is working as designed."

"cx complaint of door not staying closed. Checked unit and found catch had popped out of housing and needs repalcement. quoted 120 service call, 65 labor, 15 shipping, 2.83 in tax, 243.28. cx paid 178.28 and owes 65 for labor upon return; ordrng 1 WPW10208254 (catch)"