"cx complaint while useing RF burner, initially lit and cx placed half filled pot of water, after a minute heard clicking noise then an explosion setting RF a flame and melting knobs, fire department, came and shut off gas and electric, thermal event damaged cooktop, bezels, knobs, RF burner , RF orifice holder, RF cap, switch harness, and manifold. verified all screws can be removed to replace cooktop...... quote to repair $1426 , called safety. declined to repair, having cx call in for options, close ticket; ordrng 1 W11051498 (cooktop) and 4 W11084159 (knob)s and 4 W11240529 (bezel-knob)s and 1 W11084044 (knob fan) and 1 W11579391 (caps) and 1 W11084062 (burnr-head RF) and 1 W10826754 (holder-orf RF) and 1 W11512355 (manifold w/switch harness)"

"cx complaint debris between glass, removed both doors and clear debris and cleaned glass, tested all ops ok"

cx complaint unit making rattling/grinding noise. inspected unit and verified complaint. cx showed me video of noise. found rotor bolt fell out. replaced rotor bolt because i have a bunch in my toolbag. ran calibration and autotest. unit is now working properly

cx complaint is unit was delivered damaged on the inside of freezer door. also said how lose gaskets seem. checked over unit. wrong model number listed so wrong door orered so ordered right door. also ordered some adhesive to put behing gaskets so there not so lose. as soon as parts are in office will schedule.; ordrng 1 W11566705 (Freezer Door Stainless) and 1 8201711 (Clear Adhesive)

"cx complaint: Unit washing properlyInspected unit, confirmed CX complaint. unit keeps throwing F3E3 codes for bad water valve thermistor. Replaced Inlet water valve with pre id and tested unit, unit now working as intended."