CX complains unit is not cleaning dishes. CX states dishes remain dirty and dry after it runs cycle. Ran unit through diagnostic test and unit did fill and drain water but unit pump was humming and not spraying any water. Unit displays f7e1wash motor failure error. unit pump is recieving 122.5vAC but has no function. Unit will need sump assembly for repair. Office to schedule with cx when parts arrive. CX EMAIL CONFIMED.; ordrng 1 W11680075 (sump assembly)

"CX complains unit bottom panel is not seated and they cannot get it to seat correctly. Cx is within manufacture warranty. Found unit bottom pan to have some burrs that would catch on the holding clips. was able to remove burrs and get unit to seat fully. Unit now works as designed, no further work needed. cx email confirmed."

cx complaint unit freezer is leaking on to floor. inspected unit and found freezer drain was clogged with ice. I was able to clear ice with steamer and found unit now drains as designed. unit checks good.

"Cx complaint the oven wouldn't stay lit. Inspected and when attempting to preheat, unit ignites after several clicks, gets full flame on bake tube then goes out and will not re-ignite. The regulator is was shutting off the gas due to lack of spark. Replaced spark module and regulator using pre-id parts, set preheat and unit ignited after click and reached temp. Unit checks good"

cx complaint RC isnt cooling. inspected unit and found ice build up on outside of FC evap cover. I entered into diag and found test 5 showes defrost sensor is open. then next thing it changed to passed. I removed evap cover and ran test 13 and found heater did not come on. I found all connections were good. I tested for voltage at evap and found 0vac. i then removed control and found 0vac at P2-7 to P1-2. unit needs control to correct issue. qouted cx for repair and cx declined. charged cx only for service call fee $120 pain in check.