"Replaced splutch and belt, tested unit. Unit still didnt want to spin. Removed hub and found the splines are no longer holding the hub secured. Replaced hub from V/S and tested unit. Unit is now working properly.; used 1 W10528947 (hub ER V/S) from stock"

"cx: unit throwing F8E4 codeUnpon arrival, Found water in drip tray and F8E4 code after Cx pulled unit out for us. Cleaned out drip tray Inspected unit, ran test cycle and watched FULL quick was cycle. no leaks present. CX wants to leave the unit pulled out and run some loads of dishes. he wants to record where its leaking from and will call back. i advised CX possible leveling issue under counter. and he may need to have it leveled underneath counter. This could be the main issue. but i couldnt recreate the leak while unit outside."

"cx complaint door gaskets keep falling out. inspected unit and verified complaint. reinstalled gasket but just feels loose and can easily pull back out. door liner warped and cant hold gaskets good. ordering rc door, fz door and nameplate. also ordering gaskets in case doors dont come with them. advised cx doors will be shipped directly to their house and to call office to schedule return visit after inspecting for damages; ordrng 1 W11575716 (rc door) and 1 W11178521 (nameplate) and 1 LW10638683 (fz door) and 1 W11030683 (rc gasket) and 1 W11574983 (fz gasket)"

"CX complaint: unit keeps draining, wont workInspected unit, pulled F8E4 and F9E2 (drain pump electrical problem). pulled drain pain and found water in pan. cleaned out water and ran 3 test cycles. no codes came back and couldnt confirm leaks. Unit has been dropped into place, about 2-3 inches below the the existing floor and tight to top of counter. CX said they had to pop up counter to install. unable to pull unit out and confirm further. if problem comes back, CX needs to have unit pulled out for us and understands he needs unit reinstalled after.;"

"Cs unit wont drain, confirmed complaint. I found the drain pump is siezed, i tried tapping on it and got it going but getting really hot and burning smells, replaced drain pump and tested unit, unit is now working properly."