CX complaint about unit not working inspected found error f2e1 stuck key fault went downstartis shut power to oven for 5 min reset same thing confirmed proper power coming to console 12vdc issue with console CX OWES $110 LABOR; ordrng 1 W10887855 (panl-cntrl)

replaced electronics cap in good shape tested & working properly

Replaced control and ran a test cycle. The unit worked as designed

CX states that unit was making a knocking sound when on standby position I arrived & unit is not making any noises CX played a video & sound is coming from outside flapper installed on ducting causing a knocking sound when is windy checked vent speeds & working properly explained CX that she wont need to worry sound is reflected thru wall vent nothing else

"CX complaint about unit not heating confirmed found 243vac going to unit found an open tco replaced from VS tested & found that heater was only going to low regardles of temp setting replaced heater from preid & working advised CX to clean duct seem like they use old ducting; ordrng 1 279816 (thermal cut off hi (JH VS)), used 1 279816 (TCO(JH VS)) from stock"