cx complaint of long dry times. cx stated just moved into this home and havent used unit here yet. At previous home would take up to 5 cycles to dry. tested unit and verified heater function and airflow is good at this location. Heater is cycling on and off as it should. Advised cx to clean vents once per year.

"cx complaint of burnt wires on back of unit. checked unit and found thermal event at L1 on therminal block. quoted cx 110 labor, 21.93 terminal block 6.05 for bare wire adapter set. cx declined repair. called safety to document s/r 7734007781."

"removed and repalced control. recovered refrigerant, removed and replaced compressor and filter/dryer, installed coupler. Pulled 28hg of vac and verified no leaks during leak down. charged with 6 oz of 134a evap forming frost, unit is working as designed"

"cx complaint of lost all cooling, only lights are working right now. checked unit and compressor is not running. dispenser not working. ui is sending signal to control but control not operating valves. compressor winding reading over 15. unit needs compressor and control, compressor cbe. service call waived by office. quoted cx 198.68 for control WPW10675033, 13.91 in tax, 350 labor 577.59 in full cx agreed.; ordrng 1 WPW10675033 (cntrl-elec) and 1 W10779331 (compressor)"

"upon arrival cx has lowes contract, advised calling lowes to get dispatched on warranty."