Customer complaint right side RC door gasket is defective. Arrived today and inspected unit and verified complaint found on right side door gasket should be coming off inspected everything else on unit and everything is working properly ordering white door gasket for return visit and will replace when part arrives.; ordrng 1 W10830189 (White door gasket)

Customer complaint unit makes noise when spinning arrived today and could not verify complaint. Customer had stated when they wash clothes and unit is in the spin cycle as it comes down from fast spin the tub makes a knocking noise. Inspected unit and check for error codes and had none. Ran test 12 in diagnostic mode. Unit completed full test mode with no issues and no noises. Explain the customer that what they are experiencing is due to the amount of clothes that they are putting in unit and balancing. Unit is also on a pedestal which will make it move more than others.unit is working as intended. Job complete.

"Cx complaint unit will not work sometimes. Arrived today and disconnected power. Removed console and lid. Replaced main control, console and lid switch. Removed top lid to replace suspension and found back left side of cabinet is separating due to seams that are welded are coming apart. Unit is going to need a new cabinet and support because now the basket is hanging and not straight. After reassembling unit is also found during test cycle the agitator makes a grinding noise like plastic rumbling. Also going to order splotch and stator cover. Found no gear case oil but parts are worn out. Requesting a 2nd tech a double labor due to the amount of work and removing completer inner and outer tub. Will return once parts arrive ; ordrng 1 W10677266 (Chrome shadow cabinet) and 1 W11089573 (Rear brace) and 1 W10724132 (Chrome shadow front brace) and 4 WP8564458 (Impact absorber)s and 1 WPW10612925 (Maytag badge) and 1 2ndtech (2nd tech) and 1 W10734521 (Sputch) and 1 W10915701 (Rotor cover)"

"replaced bearing ring,screw and nut then tested and unit now sounds good and is heating good. unit is good to go"

"cx complaint unit is no longer heating said she had vent cleaned 3 weeks ago and unit was heating good. inspected unit and conifmred no heat good power to dryer dryer is noisey. took unit apart and found heater is open all fuses test good and seal around blower bad casuing noise. went to van grabbed seal and heater and installed both then tested and now unit heats good and sounds 100 percent better cx is happy. unit is good to go; ordrng 1 WP3387747 (element SD V/S) and 1 W11596046 (seal SD V/S), used 1 WP3387747 (element SD V/S), and 1 W11596046 (seal SD V/S) from stock"