"CX complains unit lights do not work. CX complains unit door chime comes on then lights will go off and not come back on. Unit shows test 16 02, test 17 02 with doors closed. Found power shorted to ground inspected pantry UI and found no response, inspected pantry harness and found 2 shorted wires causing unit door switches to have power to ground. was able to remove short unit will not dispense water for cx but will dispense under test 46. unit will need user interface, pantry user interface, pantry harness and control for repair. office to schedule with cx when all parts arrive.; ordrng 1 W10898445 (control) and 1 W10870822 (emitter) and 1 W11330971 (user interface)"

"CX complains unit water dispenser housing has failed. Found the top pice holder to have failed and will need replaced. Was able to replace with pre i.d part, unit now works as designed, no further work needed. CX EMAIL CONFIRMED."

"CX complains unit icemaker doesnt work everytime,. Found unit icemaker to rotate and fill, but icemaker cannot find home position again. Informed cx that part is covered but the service and labor is not. cx agreed to pay service and labor to have icemaker replaced. Was able to replace icemaker with pre i.d part. tested unit and unit now works as designed. no further work needed. CX PAID IN FULL WITH CARD .CX EMAIL CONFIRMED."

"Was able to access unit and replace parts with help of JL. When testing new parts found new transformer had failed and shorted. Was able to put old transformer back into unit and unit is now heating. called techline and spoke to Chris who said if unit has another high side failure unit wave guide is failed and will have to call back into techline. Unit is currently working as designed, no further work needed."

Was able to access unit and replace parts per previous visit. Tested unit and unit now works as designed. No further work needed.