"Cx was not on site, had aunt let me in. Aunt not aware of diagnostic, was told by cx that the unit has ten years coverage on it. Advised cx aunt that the coverage only applies to wash basket and motor, advised her to have her nephew call us back if he wants to engage in service out of pocket."

"Confirmed cx complaint unit not heating. Found TCO and thermostat not reading continuity. Replaced with pre-id'd parts, unit working as designed."

"Installed thermostats, tested unit, unit working as designed."

"Installed thermostats, tested unit, unit working as designed."

"Confirmed cx complaint unit not advancing cycles. Found timer not advancing cycles. Replaced with pre-id'd part, tested unit, unit working as designed. If cx calls back in pleasr pre id WP3387134 thermostat and WP3977767 thermostat for return visit."