Cx complaint is that the unit is not starting a cycle. Upon arrival I found that the unit is humming but not moving. I found that the capacitor has failed and the motor is not able to rotate. I am ordering the capacitor. I was able to set the return visit for Tuesday 12/12 PM preference.; ordrng 1 W11395618 (Capacitor)

Per previous diag I was able to access and replace the chute and coupler. Unit is functionign as intended. Job complete

"cx complaint bake doesnt lit. inspected unit and found glow ignitor does no come on when asking for bake. I found ignitor to have 121.4vac to unit. I found screws to be siezed. unit needs bake ignitor, bake burner and 2 screws to correct issue. once in please reach out to cx and set up a return visit.; ordrng 1 W11220387 (bake burner) and 2 W11676351 (screws)s and 1 W11176454 (bake ignitor)"

"cx complaint she was heating up a slice of stuffing and the unit cought fire inside. inspected unit and found whole inside of unit was black. cx left items inside unit so i can see them. cx was using a micro safe dishware with a microwave splash shield. cx had unit unplugged. I plugged unit in and found interior light came on and display came on. I found unit still heats, turn table still turns. I called TL, called safety, cx to call safety to get answers."

Cx complaint is that the ice will still not dispense all the time. Upon arrival I found that the ice will not always dispense. I found that the bottom of the ice bin has frost on it as well as the base of the chute. I found that the chute is allowing warm air that is causing the frost to build up on the bin. I am ordering the chute. I was able to set the return visit for Tuesday 12/5 AM preference.; ordrng 1 W11573761 (Chute)